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User Workshop for GDD Portal

25 June 2014

Dennis Chang, GDD Services Program Director Liane Champagne, Senior Product Manager

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Agenda

• Part 1 - GDD Portal Presentation o  Overview

o  Outlook

o  Questions & Suggestions

• Part 2 - Share Your IDEAS Workshop

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GDD Portal Overview

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GDD Portal Overview

• Created to facilitate a centralized location for Registry Operators and others to work with ICANN

•  Launched in March 2014

• Currently available to New gTLD Registry Operators after executing Registry Agreement o  143 total users representing 440 TLDs

• Current features include: o  Online form to submit contact and onboarding information

o  Single user experience for multiple TLDs

o  Case submission and tracking

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GDD Portal Overview

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GDD Portal Work Items per TLDs

•  Registry Contact Information

•  Registry Public Contact Information

•  Registry ONBIR

•  Registry TLD Start Information

•  New Cases

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GDD Portal Guide and Demonstration

•  ICANN Global Domain Division (GDD) Portal Guidance document available from the GDD Portal

•  Demonstration and instructions available at the GDD Portal booth

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GDD Portal Outlook

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User Group

Interviews

Beta Test

• GDD Portal User Group o  Meets regularly to provide feedback on

new enhancement concepts and GDD Portal product roadmap

o  First Meeting in August

o  Looking for volunteers

•  Interviews & Ad-hoc Focus Groups

• Beta Test Programs

• Suggested Enhancement & Fix Request Form

New Enhancement Review & Planning Process

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Future Enhancements

User Experience

•  Improved usability

•  Easier management of multiple TLDs

•  Simplify submission of changes requiring approval

•  Addition of case filters and case feedback

Feedback •  “What’s New” Launch Communication

•  System Maintenance Communication

•  Portal Support Page

Task Management •  Visualization of where user is in the

process

•  Clear task status

•  Open task view

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• Form GDD Portal User Group o  Looking for volunteers

• Future Enhancements Review o  Concept feedback from User Group

o  Specific user interface feedback from interviews & focus groups

• Establish Target Delivery Dates o  Will be based on scope of final

requirements and priority

Next Steps

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Questions & Suggestions

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Questions & Suggestions

• Please visit us in the GDD Portal booth

• Email o  customerservice@icann.org

o  Subject: GDD Portal

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Part 2: IDEAS Workshop

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User Workshop | Affinity Diagram Exercise

• Goal o  Identify GDD Portal enhancements that are important to you

• Process 1.  Individually complete the sentence “I want the GDD Portal to….”

on yellow sticky notes

2.  Break out into teams of 10-15 people

3.  Teams group similar notes

4.  Remove duplicates

5.  Each person votes with 4 dots

Winning viable enhancements will be added to the GDD Portal Roadmap

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1 •  Individually & without talking….

• Complete the following sentence on your yellow sticky notes

•  “I want the GDD Portal to….”

• One statement per yellow note

• Write as many notes as you can

•  5 minutes

Write

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2 • Break out into groups of 10-15

people

• Go to white boards on the sides of the room

• Post your notes anywhere on the board

•  5 minutes

Post

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Group

3 • As a team…

• Group the notes into themes

•  15 minutes

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4 Remove Duplicates

• As a team…

• Remove duplicate notes

•  15 minutes

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5 Vote

•  Individually…

• Vote for your favorite notes

• Place your 4 dots next to one or more notes

•  10 minutes

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Come see today’s winning ideas in the GDD Portal booth

Winners

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Thank you for your participation •  If you have more ideas: o  Please come by the GDD

Portal booth

o  Join the GDD Portal User Group

o  Email customerservice@icann.org

Done!