ICAPS in the Time of COVID-19

A r l e n e S a n t o s - G e o r g e , P h . D .

C o l l e g e o f L a k e C o u n t y

Agenda

What were the ICAPS programs at CLC when COVID hit? What happened with enrollment?

How did the change in modality affect ICAPS offerings’ instruction?

What were the challenges we had to overcome? How did we address them? What academic and student support services did we provide?

What worked well? What didn’t?

How does Fall look like?

ICAPS Programs

• Private Security Certificate (15 crhr)Law, Public Safety & Security

• CNA Certificate (7 crhr)

• Phlebotomy Technician Certificate (6 crhr)

• Healthcare Office Assistant Certificate (7 crhr)

• Personal Care Aide (Non-credit)

Healthcare

•Automotive Oil Change Specialist Certificate (11 crhr)/Automotive Service Specialist Certificate (+4 crhr)/Automotive Brakes & Suspension Certificate (+4 crhr)

•HVAC/R Installation Technician Certificate (20 crhr)

•Automotive Collision Repair Technician (17 crhr)

•Forklift Technician (non-credit; Fall 2020)

Manufacturing

•Lake County WIB proposal

•ECE Department proposalEarly Childhood Education

• General Office Certificate (16 crhr) (AY2020)

• Office Professional Certificate (13 crhr) (AY2020)Administrative Management

and Technology

• Desktop Support Technician Certificate (9 crhr)

• CISCO Networking Certificate (12 crhr)Computer Information

Technology

• Entrepreneurship Certificate (non-credit; in progress)Business Management & Administration (in progress)

Bridge to Careers ➔ ICAPS Programs ➔ Jobs

ICAPS Enrollment (Seats)

FY18-FY20Program FY18 FY19 FY20

Automotive Technology 16 11 9

HVAC/R Engeneering Technology 9 18 14

Health Care Office Assistant 6 3 6

Certified Nursing Assistant 10 6 12

Phlebotomy Technician 2 7

Personal Care Assistant - 16 6

Automotive Collision Repair - - 8

Administrative Management & Technology - - 15

Computer Information Technology - - 5

Criminal Justice 15

Total ICAPS 41 56 97

% Increase (yoy) 37% 73%

ICAPS SECTIONS, Spring 2020

Subject

Number of CTE 390 Sections

Unduplicated Headcount

(Enrollment) Lecture/Lab?

Number of AE Support Class

(1 hour)

Automotive Collision Repair 4 5 Lecture/Lab 4

Administrative Management & Technology 3 8 Lecture/Lab 3

Automotive Technology 2 5 Lecture/Lab 2Computer Information Technology 3 3 Lecture/Lab 2

Criminal Justice 2 15 Lecture 1

HVAC Engineering Technology 6 8 Lecture/Lab 6

Medical Office Assisting 1 1 Lecture Tutor

Certified Nurse Assisting 1 4Lecture/Lab/Clinical 1

Phlebotomy Technician 1 2Lecture/Lab/Clinical Tutor

Total Sections 23 51 19

Impact of COVID-19 on Spring 2020 ICAPS CTE and AE Support Classes

March 16-20 ICCB AE Classes Suspended; CLC Began Preparation for

all credit classes

March 23-27 CLC Spring Break; Trainings;

Conversion of all credit and AE classes to online

March 30-April 3 CLC Began Alternative

Delivery; AE Began Pilot Alternative Delivery

April 8 ICCB AE Classes Alternative

Delivery Began

‘Organized Panic’ Strategies

A Barrage, Galore, Downpour, Convulsion of…… Questions!

• How do we convert our face to face classes to distance education modality? ICAPS support classes?

• What classes can we deliver online (synchronous and asynchronous)? What classes (lecture, lab, & clinical) can not be delivered online?

• What are the CTE programs planning to do?

• What are the best practices in CTE and adult education distance education?

• What level of technology skills do our faculty have? What do they need?

• What about our students? Do they have the resources and skills?

• How do we manage retention and student success? Wella! We have resources!

• CLC Teaching, Learning & Educational Center

• CLC Library and Academic Success

• ICCB AE and CTE Administration

• ALRC, SIPDC, ICPC

• Pro-Literacy

Most importantly…..we have “US”

• Dean and Department Chairs

• Faculty support groups

• Student Success Team

• Enrollment & Testing Services Team

• Enrichment Center Team

• Dean’s daily Faculty Assistance sessions for the two weeks prior to and the first week of CLC date for alternative delivery.

• Department Chairs daily sharing sessions for same period.

• Student Success Coordinator check-in with ICAPS instructors throughout semester.

• CTE and AE Instructors continued to communicate before and after zoom classes.

• CLC TLETC trainings on Blackboard, Canvas, Panopto, Zoom

• Adult Education zoom trainings on various online resources and web or smart phone applications

• Campus Mail services; printing and postage reimbursements

• Laptops and hotspots for faculty and students

• Faculty Instructions for zoom, email resets for students

• Student instructions for zoom and email resets (English and Spanish)

How Did We Overcome These Instructional Challenges?

W I T H I N T W O W E E K S !

T H R O U G H O U T T H E S E M E S T E R

• AE instructors helped students get started.

• Used Zoom live classes during ICAPS class schedules for both CTE and AE. Used Breakout, Annotate, White Board, and Poll in Zoom.

• Use Blackboard for asynchronous portion for CTE. Access provided to AE instructors. Some AE instructors able to upload files for support class.

• CTE instructors created videos for upload into BB for content and sometimes hands-on, if possible. CTE instructors gave assignments on BB.

• AE instructors attended CTE zoom classes; a few CTE instructors attended the AE support classes.

• AE instructors also worked 1:1 with each ICAPS student after their zoom AE support classes.

• There were no clinical in spring; labs only to the extent possible thru video and books.

• Grade of Incomplete for CTE ICAPS with labs but have Summer Boost lab classes.

• CTE and AE instructor met before or after class via zoom or phone calls.

• Emails, phone calls, and texting for CTE and AE instructors.

• Students reach out to both instructors.

• CTE and AE instructors reach out to students via email, test, phone, and zoom.

How Did We Teach ICAPS and the Support AE Class?

T H R O U G H O U T T H E S E M E S T E R

• Student Success Coordinators check-in with students thru email, text, phone calls weekly.

• Financial assistance (CARES Act and Naff Fund) applications.

• Referrals to Mano a Mano for various social services.

• Job search services (resumes, LancerJobLink, job information sessions).

• Provided laptops and hotspots.

• Student instructions for zoom and email resets.

• Alert: Student Success Coordinators check-in with CTE and AE faculty on student progress.

• Student Success Coordinators followed-up for student on any need.

How Did We Support the ICAPS Students?

T H R O U G H O U T T H E S E M E S T E R

ICAPS Spring 2020 Retention (With COVID-19)

100%

Automotive Collision Repair

100%

Automotive Technology

HVAC Engineering Technology

100%

Computer Information Technology

67%

Administrative Management &

Technology100%

Certified Nurse Assisting

100%

Criminal Justice75%

Healthcare Office Assisting & Phlebotomy

Technician100% : 100%

• Zoom worked well; students like conversing and interacting with each other

• Faculty and students learned new technology real fast (Panopto, Remind, Hyperdocs, BB, Canvas)

• Zoom had the teaching tools: White Board; group discussion; chat room, etc.

• CTE and AE instructors attended each other’s class

• Department chair visited the AE support classes.

• Faculty interacted more with students in and out of zoom.

• Resources and tools were made available

• Communication, collaboration & commitment

• Wi-Fi connection is sometimes choppy.

• No labs and clinicals; uncertainty of graduation

• Technical support not readily available in real time

• A few CTE instructors did not provide detailed instructions for assignments on BB

• Need more videos for hands-on lessons

What Worked? What Didn’t?

What Does Fall Look Like?

• Restructuring of Fall class schedule• Mostly online (Zoom Live, Canvas)• Some face to face (labs, any hands-on without alternative

delivery)• Virtual support services• Limited on-site staffing services• More hardware resources ordered for students • Resources for health certifications

Thank You!

Stay safe!