Defining the World of Car Wash Technology

ICS Headquarters, Wind Gap, PA

Our Mission

Our History

Innovative Control Systems is the industry-leading provider of technology solutions for the car wash industry. It is our mission to leverage our experience as car wash operators, our position as a market leader, and our ability to incorporate advanced technology into visionary products, to enable our customers to di� erentiate their operations, achieve a distinct competitive advantage, and maximize their earnings.

Kevin Detrick, founder and President of ICS, was not satis� ed with the computerized management and control systems that were available for his own car wash. Convinced that technology could improve the pro� tability of his own car wash, and for all car wash operators, he founded ICS in 1988. Over the course of the next 30 years ICS pioneered numerous technology-based innovations for the car wash industry, including: Tunnel Master, an integrated tunnel controller and point-of-sale management system (1988), the � rst gated Express car wash (2001), the � rst payment terminal with cash dispensing (2004), and most recently, the development of Washnetics, the science of automating the car wash process (2017). Now, 30 years later, Kevin’s original goal is unchanged: to provide all car wash operators with improved pro� tability through the application of advanced technology.

WashConnect®Unleash the Full Power of the ICS Multi-site Management and Point-of-Sale System

WashConnect® is the industry’s most robust multi-site car wash management solution. It is your key to connecting all of your ICS car wash components to leverage the full power of the ICS system.

Bene� t from a wealth of real-time � nancial, operational, and performance data to measure and manage the e� ectiveness, e� ciency, and pro� tability of your organization.

Point-of-Sale Integrated time clock provides real-time labor statistics

Total control over � nances – know where every dollar is and how it has been earned

Provides control over labor to determine the best sta� ng solution - track and analyze each employee

Touch screen point-of-sale application is designed for fast and e� cient sales processing

Sell anywhere on the property; tunnel entrance, lobby, portable device, and hand � nished services area

New Washpad for presell and wash entrance control

Page speci� c step-by-step instructions

Detailed answers to any question, on any page, to tell you exactly what you need to know

Use Web Help to unleash the full power of WashConnect, ICS’s multi-site management and Point-Of-Sale system.

WashConnect® Web HelpYour Answer is Just a Click Away – Look for the at the Top of Every WashConnect Page

Connect with Your Performance Data See information about your wash via

smart phone with the WashConnect® app

Monitor employee productivity, equipment performance, and payment for services

Choose what’s important for you to see on your customizable single screen dashboard

As your business grows, expandable WashConnect® grows with you

Task-centric Reporting Financial Overview Report is ideally suited

for the controller level of your organization

Vehicle Statistical Report provides full information for your operations manager

Cash management reporting allows you to manage all of the site’s cash in real time

Maintenance Supervisor has visibility into the status, statistics and event history of every device, at every site

Site and Alert Monitoring Improve up-time performance across all of your sites with real-time device monitoring

Monitor and track component performance with comprehensive event logs

Alerts and site monitoring emails or text messages are sent to key individuals in your organization informing them of component failures, service noti� cations, and issues before they interrupt your business

Many Ways to Con� gure and View Your Information and Analyze Data Reporting levels - structure up to 10 custom

reporting levels - corporate, region, state, site, etc.

Control what level and type of information employees have access to

Monitor real-time operational and � nancial data for your entire business

Auto Sentry® flex and Auto Passport®Get the Advantage of the Auto Passport System!The combination of the ultimate selling tool and RFID technology identi� es customers in a club, fleet, or special promotion.

Auto Passport®Open a world of Customer Relationships and Pro� t Building Opportunities with RFID Technology O� set weather-related down time by creating

a predictable revenue stream with wash clubs

Build customer loyalty and retain customers

Easy for customers to remain in your Wash Club with recurring billing

Ensures � eet programs are tied to vehicle

Auto Sentry® � exMonitor, Manage, and Market Your Car Wash Make a great � rst impression on new customers and continue to wow current customers with the Auto Sentry® � ex.

This outdoor, unattended, point-of-sale terminal welcomes customers to your wash, provides clear and inviting upsell opportunities, and increases your customer throughput and sales.

Build pro� ts

Improve customer experience

Save on labor costs with e� cient, consistent, unattended functionality

Auto Sentry®CPTThe Future of Self-Service Wash Locations The Central Payment Terminal (CPT) activates self-service

bays and vac from central location

Convenient bill breaker

Accepts multiple forms of payment: cash, coin, credit/debit cards, gift cards, and Apple Pay/Android Pay

Auto Sentry® Petro The Cashless Payment Solution for C-Store, In-Bay, and Express Car Washes Increase revenue, and cross market other categories

Optional RFID, bar code scanner, on-board camera, and card dispenser capabilities

Monitor your car wash with full data network connectivity and real-time system alerts

Smartstart Pro Get In the Car Wash Game with the Industry’s Most Cost-E� ective Payment Terminal

Accepts multiple forms of payment: credit/debit

loyalty cards, Apple Pay/Android Pay, gift cards,

codes generated at pump and in C-store

Secure, cashless option ideally

suited to C-store operations

Easy to use customer interface simpli� es transactions

Tunnel Master® Jr First introduced in 1998, the ICS Tunnel Master® Jr. is the industry’s hardest working, most a� ordable controller.

Simple, versatile and dependable

Tunnel Master® wbcThe Ultimate Car Wash Tunnel Controller Puts You in Total ControlFrom full entrance management to safe tunnel exit – and every car wash process in between – the

Tunnel Master® wbc is your best choice. Bene� t from the most versatile, expandable, and a� ordable

web-based controller. Gain the power to control every aspect of your tunnel, reduce water, chemical,

and power consumption, and safely operate your tunnel with maximum e� ciency.

Embedded design delivers reliability that PC-based solutions cannot match

Change the timing of tunnel equipment with wireless devices

Expandable to 192 Ethernet or relay outputs with 10 pro� les each

48 programmable inputs provide real-time equipment response and send alerts

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Outdoor menu sign

46” sunlight-readable display

Supports graphics, animations, and full video

Entrance Management Di� erentiate your wash

from the competition with an LCD touch screen display that provides customers with instructions and service con� rmations

Set retracts, idle the conveyor, and manage rollers at the touch of a � nger with the easy-to-use touch screen display

Entrance and Exit Management SystemKeep your customers informed, engaged and safe

Outdoor menu sign

ICS Digital Menu

Exit Management Keep the customer

focused on exiting the tunnel using a count down timer so they know exactly when to drive away

Decrease expensive damage claims

Reduce the amount of conveyor stops to improve the customer experience

Built in temperature and humidity controls

Increase extra-service sales

Side Blaster

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Cut Maintenance Expenses

Reduce Operating Expenses

Protect Internal Components

Improve the Customer Experience

Take Advantage of Ethernet Connectivity

Variable Frequency Drive Panel (VFD)Reduce operating costs and improve wash results with a custom-built VFD for your site

MarketingGrow Your Brand with ICS Marketing and Promotional Tools The ICS Marketing and Custom Design sta� o� ers a full range of sophisticated, compelling, and e� ective custom graphics, video, and promotional packages. These tools help you attract new customers, build loyalty with existing customers, and connect with your community. Display your logo, color schemes, signage and brand image throughout your site and on marketing materials to consistently promote your car wash.

Custom Graphics Transform your artwork into powerful branding ideas and tools. Work with ICS design

professionals for logo creation, decals, menu designs, branded gift cards, and more

Custom Videos Engage customers at your Auto Sentry® kiosks with customized welcome videos and

guide them through wash package purchases, upgrades, and special promotions

ePOSCapture online sales E-commerce solution integrates into

your existing website

Market all of your site’s services online; washes, gift cards, wash clubs, etc.

Customized with your branding

eLearning Car Wash Training SystemStreamline Your Car Wash Training ProgramICS’s eLearning system provides a guided walkthrough of ICS technologies

including WashConnect, the industry’s most e� ective multi-site

management system.

Owners and Managers can see employees’ progress in real time

Training is accessible from multiple platforms; computer, tablet, and smart phone

All levels can bene� t from eLearning, from beginners to experts

Experienced, Dedicated Global Support World class customer support is more than just a slogan, it is part of the ICS culture and a commitment that drives everything that we do. Being operators ourselves, we understand what it takes to run a car wash and how critical our products and support are to the success of your business.

You can rely on the global network of customer service and support technicians located in our call centers in Pennsylvania, California, England, and Germany. ICS call centers utilize the Information Technology Infrastructure Library (ITIL) which de� nes the three-tier organizational structure, skill requirements, and management practices necessary to successfully manage the technology built into every ICS component. Each member of our support sta� is rigorously trained on our products, their underlying technologies, and industry-speci� c problem solving strategies to provide best-in-class support for your car wash.