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ICT Hardware and Associated Services Panel

DRAFT - Statement of Requirement

Note to Tenderer:

For the purpose of this Statement of Requirement the following words have the following meaning:

a) ‘Must’ – is a mandatory requirement is defined as an absolute in respect to a product or service. A failure to

satisfy a Must requirement in respect of a product or service will result in the exclusion of that product or service

from consideration;

b) ‘Should’ – is a requirement that the proposed product or service is assessed against, to be deemed either

compliant or non-compliant. Failure to meet a Should requirement may deem to product or service not

appropriate for use and subsequently excluded; and

c) ‘Desirable’ – is a requirement that is advantageous but is not material to a compliant/non-compliant decision.

Note this requirement can often be affected by Must parameters, at this point product or services will be

assessed on the Must requirement.

ICT Hardware and Associated Services Panel – Statement of Requirement

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Table of Contents

INTRODUCTION ....................................................................... 4 1 Understanding the SOR ............................................... 4 1.1 Using this document ..................................................... 4 1.2 How to determine which parts of this SOR apply to

a product ................................................................................... 4 1.3 How to determine which product belongs to which

Product Category ...................................................................... 4 1.4 The structure of the SOR ............................................. 5 COMMON REQUIREMENTS .................................................... 6 2 Common Hardware Requirements ............................... 6 2.1 BIOS and security requirements ................................... 6 2.2 Power and environmental requirements ....................... 6 3 Common Warranty Requirements ................................ 7 3.1 Product replacement and warranty work ...................... 7 3.2 Warranty upgrades ....................................................... 7 3.3 Retention of components containing sensitive data ..... 7 4 Common Transport Requirements ............................... 8 4.1 General transport and delivery requirements ............... 8 4.2 Appropriate delivery methods for size of Order ............ 9 4.3 Temporary storage of purchased products ................... 9 DESKTOP PC – CATEGORY REQUIREMENTS ................... 10 5 Desktop PC – Category Hardware Requirements ...... 10 5.1 BIOS and security requirements ................................. 10 5.2 Power and environmental requirements ..................... 10 5.3 System components ................................................... 10 5.4 OEM software considerations..................................... 11 6 Desktop PC – Category Upgrade/Downgrade Options

12 6.1 Upgrade options ......................................................... 12 6.2 Downgrade options .................................................... 12 7 Desktop PC – Category Warranty .............................. 12 7.1 Warranty period .......................................................... 12 STANDARD PC REQUIREMENTS......................................... 13 8 Standard PC – Business Use Case ............................ 13 8.1 Product description ..................................................... 13 9 Standard PC – Hardware Requirements .................... 13 9.1 System components ................................................... 13 10 Standard PC – Upgrade/Downgrade Options............. 13 10.1 Upgrade options ......................................................... 13 10.2 Downgrade options .................................................... 14 ALL-IN-ONE PC REQUIREMENTS ........................................ 15 11 All-in-One PC – Business Use Case .......................... 15 11.1 Product description ..................................................... 15 12 All-in-One PC – Hardware Requirements ................... 15 12.1 System components ................................................... 15 13 Upgrade/Downgrade Hardware Options .................... 15 13.1 Upgrade options ......................................................... 15 13.2 Downgrade options .................................................... 15 WORKSTATION PC REQUIREMENTS .................................. 16 14 Workstation PC – Business Use Case ....................... 16 14.1 Product description ..................................................... 16

15 Workstation PC – Hardware Requirements ................ 16 15.1 System components ................................................... 16 16 Upgrade/Downgrade Hardware Options ..................... 16 16.1 Upgrade options ......................................................... 16 MOBILE PC – CATEGORY REQUIREMENTS ....................... 18 17 Mobile PC – Category Hardware Requirements ......... 18 17.1 BIOS and security requirements ................................. 18 17.2 Power and environmental requirements ..................... 18 17.3 System components ................................................... 18 18 Mobile PC – Category Upgrade/Downgrade Options . 19 18.1 Upgrade options ......................................................... 19 19 Mobile PC – Category Warranty ................................. 19 19.1 Warranty period .......................................................... 19 STANDARD NOTEBOOK REQUIREMENTS ......................... 20 20 Standard Notebook – Business Use Case.................. 20 20.1 Product description ..................................................... 20 21 Standard Notebook – Hardware Requirements .......... 20 21.1 System components ................................................... 20 22 Standard Notebook – Upgrade/Downgrade Options .. 21 22.1 Upgrade options ......................................................... 21 22.2 Downgrade options ..................................................... 21 ULTRA-MOBILE PC REQUIREMENTS .................................. 22 23 Ultra-Mobile PC – Business Use Case ....................... 22 23.1 Product description ..................................................... 22 24 Ultra-Mobile PC – Hardware Requirements ................ 22 24.1 System components ................................................... 22 25 Ultra-Mobile PC – Upgrade/Downgrade Options ........ 23 25.1 Upgrade options ......................................................... 23 25.2 Downgrade options ..................................................... 23 TABLET REQUIREMENTS ..................................................... 24 26 Tablet – Business Use Case ...................................... 24 26.1 Product description ..................................................... 24 27 Tablet – Hardware Requirements ............................... 24 27.1 System components ................................................... 24 28 Tablet – Upgrade/Downgrade Options ....................... 24 28.1 Upgrade options ......................................................... 24 VDD – CATEGORY REQUIREMENTS ................................... 25 29 VDD – Category Hardware Requirements .................. 25 29.1 BIOS and security requirements ................................. 25 29.2 Power and environment requirements ........................ 25 29.3 System components ................................................... 26 30 VDD – Category Warranty .......................................... 26 30.1 Warranty period .......................................................... 26 THIN-CLIENT REQUIREMENTS ............................................ 27 31 Thin-Client – Business Use Case ............................... 27 31.1 Product description ..................................................... 27 32 Thin-Client – Hardware Requirements........................ 27 32.1 System components ................................................... 27 33 Thin-Client – Upgrade/Downgrade Options ................ 27 33.1 Upgrade options ......................................................... 27 MOBILE THIN-CLIENT REQUIREMENTS ............................. 28


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34 Mobile Thin-Client – Business Use Case ................... 28 34.1 Product description ..................................................... 28 35 Mobile Thin-Client – Hardware Requirements ............ 28 35.1 System components ................................................... 28 36 Mobile Thin-Client – Upgrade/Downgrade Options .... 28 36.1 Upgrade options ......................................................... 28 MONITOR – CATEGORY REQUIREMENTS ......................... 30 37 Monitor – Category Hardware Requirements ............. 30 37.1 Ergonomic considerations .......................................... 30 37.2 Display components ................................................... 30 38 Monitor – Category Hardware Requirements ............. 30 38.1 Upgrade options ......................................................... 30 39 Monitor – Category Warranty ..................................... 30 39.1 Warranty period .......................................................... 30 19-INCH MONITOR REQUIREMENTS ................................... 31 40 19-inch Monitor – Hardware Requirements ................ 31 40.1 Display Components .................................................. 31 22-INCH MONITOR REQUIREMENTS ................................... 31 41 22-inch Monitor – Hardware Requirements ................ 31 41.1 Display Components .................................................. 31 24-INCH (16:9) MONITOR REQUIREMENTS ........................ 31 42 24-inch (16:9) Monitor – Hardware Requirements ...... 31 42.1 Display Components .................................................. 31 24-INCH (16:10) MONITOR REQUIREMENTS ...................... 32 43 24-inch (16:10) Monitor – Hardware Requirements .... 32 43.1 Display Components .................................................. 32 27-INCH MONITOR REQUIREMENTS ................................... 32 44 27-inch Monitor – Hardware Requirements ................ 32 44.1 Display Components .................................................. 32 CENTRALISED SERVICES – CATEGORY REQUIREMENTS33 45 Service Requirements ................................................ 33 45.1 Order Monitoring ........................................................ 33 45.2 Reporting .................................................................... 33 45.3 Tenderer Supplied Technical Support ........................ 33 45.4 Provision of Asset Tags .............................................. 33 45.5 Asset Tagging ............................................................ 33 45.6 Asset Configuration & Control .................................... 33 45.7 Pre-delivery Configuration .......................................... 33 45.8 Pre-delivery imaging ................................................... 33 45.9 Sanitisation Services .................................................. 34 45.10 Disposal Services .................................................. 34 INSTALLATION SERVICES – CATEGORY REQUIREMENTS36 46 Service Requirements ................................................ 36 46.1 Basic Installation ........................................................ 36 46.2 Extended Installation .................................................. 36 46.3 Support & Floor Walking ............................................ 36 46.4 Decommissioning ....................................................... 37 SERVER HARDWARE – CATEGORY REQUIREMENTS ..... 38 47 Server Hardware – Business Use Case ..................... 38 47.1 Product description ..................................................... 38 48 Server Hardware – Category Hardware Requirements

38 48.1 System components ................................................... 38 SERVER RACK – CATEGORY REQUIREMENTS ................ 39 49 Server Rack – Business Use Case ............................ 39 49.1 Business Use Case .................................................... 39 49.2 Assumptions ............................................................... 39 50 Server Rack – Category Hardware Requirements ..... 39

50.1 System components ................................................... 39 ABBREVIATIONS AND DEFINITIONS ................................... 40


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Introduction Common Requirements Desktop PC Mobile PC VDD Monitors

Centralised Services Installation Services Server Hardware Server Racks Abbrev. &Definitions

Introduction

1 Understanding the SOR

1.1 Using this document

1.1.1 This document sets out the Commonwealth’s requirements for each of the products and services

available through the ICT Hardware and Associated Services Panel (ICT Hardware Panel). The

products and services are split into the following Categories: Desktop PC, Mobile PC, Virtual Desktop

Devices (VDD), Monitors, Centralised Services, Installation Services, Servers and Server Racks.

1.1.2 The Desktop PC, Mobile PC, VDD and Monitors Categories are mandatory; products which qualify for

these Categories must be purchased by non-corporate Commonwealth entities subject to the Public

Governance, Performance and Accountability Act 2013 (Cth) through the ICT Hardware Panel.

1.1.3 The Centralised Services, Installation Services, Server Hardware and Server Racks Categories are non-

mandatory services and products, which can be purchased at the discretion of all Commonwealth

entities through the ICT Hardware Panel.

1.2 How to determine which parts of this SOR apply to a product or service

1.2.1 The requirements which apply to a product include:

Common Requirements - which apply to every product which qualifies for the Desktop PC,

Mobile PC, VDD or Monitor Categories and includes Common Hardware, Common Warranty and

Common Transport Requirements;

Category Requirements - which apply to every product within the Category (there are unique

Category Requirements for each of the eight Categories); and

Product or Service-Specific Requirements - which apply specifically to that particular product.

1.3 How to determine which product belongs to which Category

Mandatory Categories

1.3.1 The Desktop PC Category includes: Standard PCs, All-in-One PCs and Workstation PCs.

1.3.2 The Mobile PC Category includes: Standard Notebooks, Ultra-Mobile PCs and Tablets.

1.3.3 The VDD Category includes: Thin-Clients and Mobile Thin-Clients.

1.3.4 The Monitors Category includes: 19-inch, 22-inch, 24-inch (16:9 & 16:10) and 27-inch Monitors.

Non-Mandatory Categories

1.3.5 The Centralised Services Category includes: Order Monitoring, Reporting, Tenderer Supplied Technical

Support, Provision of Asset Tags, Asset Tagging, Asset Configuration & Control, Pre-Delivery

Configuration, Pre-Delivery Imaging, Sanitisation and Disposal.

1.3.6 The Installation Services Category includes: Basic Installation, Extended Installation, Support & Floor

Walking and Decommissioning.

1.3.7 The Server Hardware Category.

1.3.8 The Server Racks Category.


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1.4 The structure of the SOR

1.4.1 The structure of the SOR is as follows:

Common Requirements

Desktop PC Category

Requirements

Mobile PC Category

Requirements

VDD Category

Requirements

Monitors Category

Requirements

Standard PC Standard Notebook

Thin-Client

19-inch Monitor

All-in-One PC Ultra-Mobile PC

Mobile Thin-Client

22-inch Monitor

Workstation PC Tablets

24-inch (16:9) Monitor

24-inch (16:10) Monitor

27-inch Monitor

Mand

ato

ry

Non-m

anda

tory

Centralised Services

Category

Requirements

Installation Services

Category

Requirements

Server Hardware

Category

Requirements

Server Racks

Category

Requirements

Order Monitoring

Reporting

Tenderer Supplied

Technical Support

Provision of Asset

Tagging

Asset Tagging

Asset Configuration &

Control

Pre-Delivery

Configuration

Pre-Delivery Imaging

Sanitisation

Disposal

Basic Installation

Extended Installation

Support & Floor

Walking

Decommissioning


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Common Requirements

2 Common Hardware Requirements

2.1 BIOS and security requirements

2.1.1 If present, the BIOS must be able to be configured to disable the following:

a) individual ports (such as each of the USB ports or a DisplayPort);

b) internal speakers (or as an alternative, be able to be physically disconnected);

c) microphone (or as an alternative, be able to be physically disconnected);

d) Wake-On-LAN;

e) eSATA ports;

f) infra-red functionality;

g) wireless functionality; and

h) Bluetooth functionality.

2.1.2 Non-volatile Memory should have a repository (i.e. space) to store the following information:

a) an asset tag;

b) a system serial number;

c) the model of the product; and

d) the product’s manufacturer.

2.1.3 Where requested, the Tenderer should provide a guide that includes a description and explanation of

each function and feature contained within the BIOS of the product.

2.2 Power and environmental requirements

2.2.1 The Power Supply Unit should provide 230/240 VAC 50 Hz power supply with capacity to support

operation of the product at full load, including a full complement of Internal Hardware.

2.2.2 The manufacturers Power Supply Unit should be supplied. The use of piggyback plugs is not permitted.

2.2.3 Power consumption should comply with version 6.1 of the US ENERGY STAR® ‘Program

Requirements for Computers’ and meet the test and performance specifications.

2.2.4 Where available, the product should have an EPEAT rating of ‘silver’ (in Australia), or greater.

2.2.5 Where available, the EPEAT product identification number should be provided.

2.2.6 The cooling system (e.g. fan) must support operation of the device at full load and should be a low

noise emission system, suitable for use in an office environment.


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3 Common Warranty Requirements

3.1 Product replacement and warranty work

3.1.1 Where a product fails at, or within 24 hours of, first installation and power-on by the Commonwealth that

product should be replaced by the Tenderer.

3.1.2 Where a product persistently or intermittently fails over a short period of time that product should be

replaced by the Tenderer if requested by the Agency.

3.1.3 Agency Personnel and/or an Authorised Agent should be permitted to change, add or remove Internal

Hardware (e.g. add-on components) without warranty penalty.

3.1.4 All warranty work should be undertaken at a site nominated by the Agency Representative. The

nominated site for warranty work may be:

a) at the Tenderer’s premises; or

b) the premises where the product is located.

3.1.5 Where warranty work is performed at the Tenderer’s premises, the Tenderer should:

a) pay the costs associated with transporting the product to and from the relevant site; and

b) allow Agency Personnel, nominated by the Agency Representative, to inspect the Tenderer’s

premises; including auditing the facilities and personnel involved in undertaking warranty work.

3.1.6 Warranty work should be completed within the timeframe applicable to the selected warranty option.

3.1.7 The Tenderer should provide telephone or web based technical support, including the ability to raise

product issues and potential warranty work.

3.1.8 Where the Tenderer provides warranty related services it should provide a unique identification number

to the Agency, which corresponds (and can be used to track) each piece of warranty work.

3.1.9 It is desirable for the Tenderer to provide reasonable access for authorised Agency Personnel to the

Tenderer’s problem management or equivalent systems. The system should be configured to allow

Agency Personnel to monitor and report on the resolution of warranty work undertaken on products. The

Tenderer will manage access to the system and be responsible for resolving any problems associated

with accessing the system.

3.1.10 It is desirable for the Tenderer to provide on-site support, at the premise where the product is located.

3.2 Warranty upgrades

3.2.1 The Standard Warranty should be able to be upgraded to one of the following:

a) 24x7 Support; or

b) Next Business Day Response.

3.2.2 The Standard Warranty should be able to be expanded to include:

c) additional year(s) coverage; and/or

d) include international coverage.

3.3 Retention of components containing sensitive data

3.3.1 The Tenderer should permit an Agency to ensure that storage devices have all traces of sensitive or

private data removed from the device before the product is removed from its premise and returned to

the Tenderer for warranty work or disposal purposes according to the following levels:

a) Retention of Non-volatile Storage (Level 1) – the Tenderer should permit all components

containing non-volatile storage such as HDDs and SSDs to be retained by an Agency to dispose of

as they see fit, where the storage component has failed or the computer product is being disposed

of. Agencies will provide part numbers or allow inspection by cleared Tenderer Personnel of

removed non-volatile storage devices for warranty record purposes.


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b) Retention of Components (Level 2) - the Tenderer should permit all components that store

information at some stage, (such as motherboards, remote management cards, SCSI cards, RAM,

disks, etc. ) to be retained by an Agency to dispose of as they see fit, where the information

retaining component has failed or where the computer product being disposed of. Agencies will

provide part numbers or allow inspection by cleared Tenderer Personnel of removed components

for warranty record purposes.

4 Common Transport Requirements

4.1 General transport and delivery requirements

4.1.1 In general, the Tenderer should plan the production, imaging and configuration, packing, shipping and

delivery of all products to meet a “just in time” ordering process. The Tenderer notes that Agencies

prefer not to warehouse or hold any product(s) in storage on-premise.

4.1.2 The Tenderer should contact the delivery site and arrange an acceptable delivery time, at least

24 hours prior to delivery. Where requested, the Tenderer should also provide a delivery schedule to

the Agency.

4.1.3 Each Order should identify the delivery location(s), contact detail(s) of the Tenderer, contact detail(s) of

the Agency Representative and the delivery timeframe.

4.1.4 The Tenderer should transport product(s) to Metropolitan Sites, Regional Sites and Rural Sites.

4.1.5 The Tenderer should satisfy the following requirements:

a) package product(s) in appropriate packaging materials to ensure that the product(s) are not

damaged in transit or storage – using environmentally appropriate materials and techniques

(e.g. using recyclable packing materials and bulk packaging);

b) clearly identify the Order number on the outside of each package and on all delivery documentation;

c) attach documentation on the outside of each package which identifies: the contents of the package,

the serial numbers of each product and the asset numbers of each product; and

d) use a barcode, or similar scannable system, to track delivery of each package.


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4.2 Appropriate delivery methods for size of Order

4.2.1 Depending on the quantity of products ordered and the delivery location, packing requirements may vary

from a single labelled cardboard box to an Australian standard, forklift compatible, pallet.

4.2.2 Where a pallet is required, a square pallet (1165 x 1165), which is compatible with Australian forklifts,

should be used. Pallets will not be packed any higher than 1.3m, or exceed 2,000kg. Product(s) on the

pallet will be wrapped together using clear wrap and in a manner which makes the product(s) easy to

identify without unwrapping.

4.2.3 Where the products require multiple pallets or are being shipped from overseas as a special order, the

Tenderer should deliver the products in a secure shipping container(s), which will be returned to the

Tenderer within a mutually agreed timeframe.

4.3 Temporary storage of purchased products

4.3.1 The Tenderer should provide temporary storage services (including secure storage options) where

requested by an Agency. For example where a substantial quantity of products is ordered but an

Agency is not able to accept or install the products immediately.

4.3.2 The Tenderer should be responsible for all aspects of the temporary storage, including insurance,

security and the transport arrangements from the storage facility to the delivery site.

4.3.3 Where temporary storage services are required, the Tenderer should permit Agency Personnel, or a

nominated Agency Representative, to inspect the storage premise.


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Desktop PC – Category Requirements

5 Desktop PC – Category Hardware Requirements


5.1.1 Each qualifying product in the Desktop PC Category must include the following security features:

a) Removable media write/boot control;

b) Setup password (via BIOS); and

c) TPM 1.2, or higher.

5.1.2 Each qualifying product in the Desktop PC Category must provide 10/100/1000 Gigabit Ethernet

Integrated on board with the following features:

a) standard RJ45 interface;

b) Wake-On-LAN;

c) PXE compatibility;

d) support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x support;

e) support for IPv4 and IPv6;

f) support for IPsec; and

g) support for ASF 2.0.

5.1.3 The product should have the ability to save BIOS settings to external media and backup BIOS settings.

5.1.4 A machine based GUID should be supplied and stored in the system BIOS.

5.1.5 The product should support remote query and configuration of BIOS settings, including boot order.

5.1.6 The boot order should be configurable and support automatic PXE based rebuilds.

5.1.7 The boot order should be agreed with each Agency at the time of purchase. Any boot sequence should

be achievable. Serially selectable boot sequences are not acceptable.

5.1.8 The Tenderer should use the following boot order, where one is not specified by an Agency:

a) embedded hypervisor;

b) floppy disk drive (including USB FDD – if provided/required);

c) DVD/CD-ROM drive;

d) USB drive;

e) HDD;

f) ethernet card (PXE); then

g) Wake-On-LAN (i.e. network boot).

5.1.9 If the configuration of the PXE card (fibre NIC) is separate to the boot order, the PXE boot options

should be enabled in the system BIOS.

5.1.10 It is desirable that the microphone jack can be disabled in BIOS or can be physically disconnected.


5.2.1 The Power Supply Unit should have the capacity to support operation of the device at full load.

5.2.2 It is desirable for the Power Supply Unit to provide 100/240 VAC 50-60Hz power supply suitable for use

outside of Australia.

5.3 System components

5.3.1 The Product Case should support installation of a tamper evident seal.


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5.3.2 A USB keyboard should be provided with the product and be able to operate with an ASD approved

Interactive Link Multiple Computer Switch available on the EPL.

5.3.3 A USB mouse should be provided with the product and be able to operate with an ASD approved

Interactive Link Multiple Computer Switch available on the EPL.

5.3.4 The product should support Citrix and VMware client hypervisor technology, or similar technology.

5.3.5 Integrated high definition audio should be provided.

5.3.6 The product should have a DisplayPort (version 1.2 or higher).

5.3.7 The product should have audio in/out (i.e. headset and microphone) jacks.

5.3.8 It is desirable for the internal Hardware to be part of the current Intel Stable Image Platform, or an

equivalent or better program.

5.3.9 It is desirable for the Tenderer to provide timely firmware and driver software updates, where

requested. Updates are to be delivered through either ongoing web site access or in DVD format.

5.3.10 It is desirable to be able to upgrade the storage capacity of the HDD to at least 1TB.

5.3.11 It is desirable for the product to provide a Dual Layer DVD+/- RW optical drive, a slim-line DVD is also

acceptable.

5.3.12 It is desirable for the Tenderer to provide OEM drivers (32 and 64 bit versions) for the selected

operating system, including all eligible components, in an uncompressed format on DVD in non-active

file format (e.g. ‘.inf’, ‘.dll’ or equivalent). Driver versions and the preloaded operating system are to be

agreed with the Agency. The directory structure should look as follows:

a) <product name>; then

b) <device name>; and

c) <device name> ...until all eligible components have been listed.

5.4 OEM software considerations

5.4.1 The OEM operating system should be 32 or 64 bit versions of the Microsoft Windows 7 or Microsoft

Windows 8 operating systems, or an equivalent operating system or better. The preloaded operating

system is to be agreed with the Agency.

5.4.2 Operating system support should be provided for all relevant versions of Microsoft Windows, as well as

relevant enterprise supported standard Linux distributions.

5.4.3 A COA Sticker should be clearly visible and placed on the Product Case.

5.4.4 Hardware and components that are designed to work with Microsoft Windows, or any other operating

system, should comply with the version of the operating system identified on the COA Sticker.

5.4.5 The Tenderer should note that the Commonwealth has a volume sourcing agreement with Microsoft for

the purchase of Microsoft products and software licensing. The Tenderer will not purchase Microsoft

software licences on behalf of an Agency, apart from the OEM software.


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6 Desktop PC – Category Upgrade/Downgrade Options

6.1 Upgrade options

6.1.1 An Agency should be able to specify either a black or non-black (grey or off-white) keyboard in order to

meet WH&S requirements.

6.1.2 It is desirable for the hardware to provide 100 Mb multimode fibre NIC with SC connectors with the

following features:

a) PXE compatible;

b) support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x support;

c) support for IPv4 and IPv6;

d) support for IPsec;

e) ASF 2.0 support; and

f) support for Wake On LAN.

6.2 Downgrade options

6.2.1 If present, media devices should be able to be removed.

7 Desktop PC – Category Warranty

7.1 Warranty period

7.1.1 The Tenderer must provide a four year period Standard Desktop PC Warranty from acceptance of the

product by the Agency.


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Standard PC Requirements The requirements that apply to this product are the Common Requirements, Desktop PC – Category Requirements and the following:

8 Standard PC – Business Use Case

8.1 Product description

8.1.1 Products that qualify as a Standard Desktop PC include system components, without a Monitor.

8.1.2 Products are suitable for day-to-day computing functionality, it is expected that the product will represent

suitable capability for the vast majority of Agency Personnel.

9 Standard PC – Hardware Requirements


9.1.1 The Product Case should be a small form factor case with at least one 3 ½ inch exposed drive bay.

9.1.2 Processor Type should be Intel Core i5 (third or fourth generation), or an equivalent or better processor.

9.1.3 The processors speed should be 3.2GHz, or faster.

9.1.4 The processor should be quad-core (4 Cores).

9.1.5 RAM should be 4GB DDR3 , or better, matched to processor speed.

9.1.6 There should be two memory sockets, of which one socket should be free for potential expansion.

9.1.7 The graphics engine should be an integrated graphics media accelerator, capable of supporting

resolution from 800 x 600 up to 2560 x 1600, or better.

9.1.8 The graphics chipset should be an Intel HD Graphics 4000, or an equivalent or better graphics chipset.

9.1.9 The graphics memory should be at least 1024 MB of integrated memory.

9.1.10 Storage capacity on the HDD should be 500GB RPM 7200.

9.1.11 The product should have at least five USB (version 3.0 or higher) ports with at least two ports on the

front of the Product Case.

9.1.12 It is desirable that four USB (version 3.0 or higher) ports be located on the front of the Product Case or

an appropriate USB extension hub be provided to give the same effect.

9.1.13 It is desirable to have a 120GB SSD.

10 Standard PC – Upgrade/Downgrade Options

10.1 Upgrade options

10.1.1 It is desirable to be able to upgrade the Product Case from a small form factor case to a 5 ¼ inch

exposed drive bay.

10.1.2 It is desirable to be able to upgrade the processor to i7 (third or fourth generation), or an equivalent or

better processor, at the time of purchase.

10.1.3 It is desirable to have the capacity to upgrade HDD internal storage.

10.1.4 It is desirable to have the capacity to upgrade SSD internal storage, at the time of purchase.

10.1.5 It is desirable to upgrade the RAM to 8GB DDR3, or higher, at the time of purchase.

10.1.6 It is desirable to be able to upgrade the graphics card, at the time of purchase, to a dual head graphics

card capable of driving the full range of specified monitors, including CrossFire and SLI options.

10.1.7 It is desirable to have liquid cooling support for system components.


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10.2.1 It is desirable to be able to downgrade to 60 GB SSD internal storage capacity.


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All-In-One PC Requirements The requirements that apply to this product are the Common Requirements, Desktop PC – Category Requirements and the following:

11 All-in-One PC – Business Use Case


11.1.1 The product integrates the computer case and system components into the monitor, allowing the

entirety of the PC to be contained in one unit.

11.1.2 The product is suitable for day-to-day computing functionality, it is expected that the product will

represent suitable capability for the vast majority of Agency Personnel.

12 All-in-One PC – Hardware Requirements



12.1.2 The processor speed should be 3.2GHz or faster.

12.1.3 The processor should be Quad-core (4 Core).

12.1.4 RAM should be 4GB DDR3, or better, matched to processor speed.



resolution from 800 x 600 up to 2560 x 1600 or better.



12.1.9 The LCD Display should meet requirements as set out in Monitor Category Requirements.

12.1.10 Storage capacity on the HDD should be 500GB 7200 RPM.

12.1.11 The product should have at least two USB (version 3.0 or higher) ports.


13 Upgrade/Downgrade Hardware Options



13.1.2 It is desirable to have the capacity to upgrade SDD internal storage, at the time of purchase.


13.1.4 It is desirable to be able to upgrade to Intel Core i7 (third or fourth generation), or an equivalent or



13.2.1 It is desirable to be able to downgrade to 60 GB SSD internal storage capacity.


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Workstation PC Requirements The requirements that apply to this product are the Common Requirements, Desktop PC – Category Requirements and the following:

14 Workstation PC – Business Use Case


14.1.1 The Workstation PC offers enhanced computing functionality above the Standard Desktop PC.

15 Workstation PC – Hardware Requirements


15.1.1 The Product Case should be a full tower form factor case capable of supporting multiple size HDDs.

15.1.2 Processor type should be an Intel Xeon (second generation), equivalent or better.

15.1.3 The processor speed should be 2.0GHz, or better.

15.1.4 There should be a minimum of two processors.

15.1.5 Each processor should be a hexa-core (6 Core), or better.

15.1.6 RAM should be 32GB ECC quad-channel fully buffered DDR3, or better, matched to processor speed.

15.1.7 There should be sufficient memory sockets to provide up to 128GB.

15.1.8 The graphics engine should be dual head high end graphics capability cards (2560 x 1600, or higher).

15.1.9 The graphics memory should be at least 1GB of dedicated memory.

15.1.10 The graphics chipset should be NVIDIA Quadro K600, an equivalent chipset or better.

15.1.11 Storage should be capable of supporting HDDs in multiple formats (SAS or SATA or SCSI) or SSD.

15.1.12 Storage should be capable of sustaining RAID 0, and RAID 1 configurations for data integrity.

15.1.13 Storage should be 500GB internal storage capacity using SATA 10,000RPM HDDs or 120 GB SSD.

15.1.14 The product should have at least five USB (version 3.0 or higher) ports with at least two ports on the




16 Upgrade/Downgrade Hardware Options


16.1.1 It is desirable to be able to upgrade RAM to at least 64GB ECC, quad-channel, fully buffered.

16.1.2 It is desirable to have a blu-ray disk writer.

16.1.3 It is desirable to have additional storage capacity at 1 TB (or better) SATA 7500RPM HDD compatible

with existing internal storage.

16.1.4 It is desirable to be able to upgrade storage capacity on the HDD to 300GB (or better) SAS 10000 RPM

compatible with existing internal storage.

16.1.5 It is desirable to be able to upgrade storage capacity on the HDD to 300GB (or better) SAS 15000 RPM

compatible with existing internal storage.

16.1.6 It is desirable to have the capacity to upgrade to at least 240 GB SSD.

16.1.7 It is desirable to have liquid cooling support for system components.


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16.1.8 It is desirable to be able to upgrade the graphics card, at the time of purchase, to a dual head graphics

card capable of driving the full range of specified monitors, including CrossFire and SLI options.

16.1.9 It is desirable to be able to upgrade the network adapter to exceed one Gigabit Ethernet.


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Mobile PC – Category Requirements

17 Mobile PC – Category Hardware Requirements


17.1.1 Each qualifying product in the Mobile PC Category must include the following security features:

a) Removable media write/boot control; and

b) Setup password (via BIOS).

17.1.2 Each qualifying product in the Mobile PC Category must provide 10/100/1000 Gigabit Ethernet

Integrated on board with the following features:

a) support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x support;

b) support for IPv4 and IPv6; and

c) support for IPsec.

17.1.3 Any camera(s) must be able to be disabled in BIOS or physically disconnected.

17.1.4 If the product has a touch screen, the touch screen should be multi-touch with three sensors and

five-touch point, or better.

17.1.5 This product should include wireless with IEEE 802.11 a/b/g/n compatibility with WPA-Personal, WPA2-

Personal, WPA-Enterprise and WPA2-Enterprise support.






17.3.1 The product should include flight mode (i.e. radio on/off) functionality.


17.3.3 Storage capacity on the HDD should be 500GB 7200 RPM.


17.3.5 It is desirable to have at least three USB (version 3.0 or higher) ports.

17.3.6 It is desirable to have Bluetooth 4.0 technology.

17.3.7 It is desirable to have an Express Card.

17.3.8 It is desirable to have a micro-SD card reader.

17.3.9 It is desirable to have a forward facing, 1 megapixel (or better), camera with HD video capability.

17.3.10 It is desirable to have audio in/out (i.e. headset and microphone) jacks.


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18 Mobile PC – Category Upgrade/Downgrade Options


18.1.1 Carry options should include, either:

a) a strap allowing the operation of the product while being carried by the user;

b) a suitable carry bag that provides protection for the product while not in use and capacity to carry

other accessories; and/or

c) a suitable hard case with carry handle that provides protection for the product while not in use and

capacity to carry other accessories.

18.1.2 It is desirable to include a second additional long life battery.

18.1.3 It is desirable to include an additional power pack.

18.1.4 It is desirable to include a power adapter which can switch between a motor vehicle, an aircraft or

standard mains power supply.

19 Mobile PC – Category Warranty

19.1 Warranty period

19.1.1 The Tenderer must provide a three year period Standard Mobile PC Warranty from acceptance of the


19.1.2 The Tablet Category is exempt from the Standard Mobile PC Warranty; however the manufacturer’s

warranty still applies.


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Standard Notebook Requirements The requirements that apply to this product are the Common Requirements, Mobile PC – Category Requirements and the following:

20 Standard Notebook – Business Use Case


20.1.1 The product provides similar features and performance to a standard desktop PC but has added

manoeuvrability and an onboard battery.

21 Standard Notebook – Hardware Requirements


21.1.1 The product must include TPM 1.2, or higher, in the BIOS.

21.1.2 The product must provide 10/100/1000 Gigabit Ethernet Integrated on board with the following features:


b) Wake-On-LAN;

c) PXE compatibility; and

d) support for AFS 2.0.

21.1.3 The Product Case must have an industry standard security slot for securing the product to either a

docking station or attaching a cable-lock apparatus. Where the product is secured to a docking station,

the docking station must include a cable-locking apparatus.

21.1.4 A docking station should be provided, with docking ports and clips.










d) USB drive;

e) HDD;

f) Ethernet card (PXE); then




21.1.11 The product should not exceed 2.7kg in weight.

21.1.12 The display size should be at least 14-inch diagonal display.

21.1.13 The native resolution should be 1366 x 768, or better.

21.1.14 A full-sized (equivalent to US 101 Keyboard standards) integrated keyboard should be included.

21.1.15 An integrated mouse should be included.


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21.1.18 The processor should be dual-core (2 Cores).







21.1.24 Storage capacity on the HDD should be 500GB RPM 7200.

21.1.25 The product should have at least two USB (version 3.0 or higher) ports.


21.1.27 It is desirable to have an internal DVD+/-RW optical drive.

21.1.28 It is desirable if the docking station is compatible with successive generations of the product.

22 Standard Notebook – Upgrade/Downgrade Options







22.1.5 It is desirable to be able to upgrade the graphics, at the time of purchase, to a discrete graphic card

capable of supporting resolution from 800 x 600 up to 2560 x 1600, or better.

22.1.6 It is desirable if the product includes an integrated multiband HSPA+/4G modem. The modem should

not be locked to a telecommunications provider.


22.2.1 It is desirable that media devices can be downgraded and/or be removed.


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Ultra-Mobile PC Requirements The requirements that apply to this product are the Common Requirements, Mobile PC – Category Requirements and the following:

23 Ultra-Mobile PC – Business Use Case


23.1.1 The product is used for a variety of specialised tasks. Computing functionality offered will be similar to

the standard notebook, but in a light-weight package with enhanced features.

24 Ultra-Mobile PC – Hardware Requirements


24.1.1 The product must include TPM 1.2, or higher, in the BIOS.

24.1.2 The product must provide 10/100/1000 Gigabit Ethernet Integrated on board with the following features:

e) standard RJ45 interface;

f) Wake-On-LAN;

g) PXE compatibility; and

h) support for AFS 2.0.

24.1.3 The product must not exceed 1.5kg in weight.














d) USB drive;

e) HDD;





24.1.12 The product should be at least 10.1-inch diagonal display.


24.1.14 An integrated keyboard should be included.



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24.1.18 The processor should be single-core (1 Core), or better.







24.1.24 Storage capacity on the SSD should be 120GB.

24.1.25 The product should have at least three USB (version 3.0 or higher) ports.

24.1.26 It is desirable to have removable batteries and an external battery charger.

24.1.27 It is desirable if the docking station is compatible with successive generations of the product.

25 Ultra-Mobile PC – Upgrade/Downgrade Options






25.1.4 It is desirable if the product includes an integrated multiband HSPA+/4G modem. The modem should

not be locked to a telecommunications provider.

25.1.5 It is desirable to have an external USB connected DVD+/-RW drive.


25.2.1 It is desirable that media devices can be downgraded and/or be removed.


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Tablet Requirements The requirements that apply to this product are the Common Requirements, Mobile PC – Category Requirements and the following:

26 Tablet – Business Use Case


26.1.1 The product is used for a variety of specialised tasks that require touch screen capability. This class of

products does not include smart phone devices.

27 Tablet – Hardware Requirements


27.1.1 Where the product has a BIOS (or equivalent, which is accessible), the product must have removable

media write/boot control.

27.1.2 The product should be at least 7-inch diagonal display with a touch screen.

27.1.3 The product should have 16GB, or better, internal storage capacity.

27.1.4 The processor should meet industry standard processor architecture being an Intel, AMD or equivalent.

27.1.5 It is desirable to have an integrated high speed modem, capable of at least HSPA/3G. The modem

should not be locked to a telecommunications provider.

27.1.6 It is desirable to have 1GB of RAM, or better, matched to processor speed.

27.1.7 It is desirable to have at least one USB (version 3.0 or higher) ports.

27.1.8 It is desirable to have removable batteries and an external battery charger.

27.1.9 It is desirable for a docking station or case to be provided, with docking ports and clips.

28 Tablet – Upgrade/Downgrade Options


28.1.1 It is desirable to include a RJ45 to USB adaptors.

28.1.2 It is desirable to be able to upgrade the internal storage capacity, at the time of purchase.


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VDD – Category Requirements

29 VDD – Category Hardware Requirements


29.1.1 Each qualifying product in the VDD Category must include the following security features:

a) Removable media write/boot control;

b) Setup password (via BIOS or pushed from server); and

c) TPM 1.2, or higher.

29.1.2 Each qualifying product in the VDD Category must provide 10/100/1000 Gigabit Ethernet Integrated on

board with the following features:


b) Wake-On-LAN;

c) PXE compatibility;

d) support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x support;

e) support for IPv4 and IPv6;

f) support for IPsec; and

g) support for ASF 2.0.

29.1.3 The product should have the ability to save BIOS settings to external media and backup BIOS settings.

29.1.4 A machine based GUID should be supplied and stored in the system BIOS.









d) USB drive;

e) HDD;





29.2 Power and environment requirements




29.2.3 Where available, it is desirable if the product has an EPEAT rating of ‘gold’ (in Australia).


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29.3.2 The product should have the ability to connect to Citrix Presentation Server / XenApp, VMware View

4.0 (or later), Microsoft Terminal Server (running on Windows Server 2003, or later) and similar

virtualisation technology.

29.3.3 The product should include wireless IEEE 802.11 g/n compatible capability with WPA-PSK, WPA2-PSK

and WPA-802.1x support.

29.3.4 The processor should meet industry standard processor architecture being an Intel, AMD or equivalent.




29.3.7 The product should have a DisplayPort (version 1.2 or higher).

29.3.8 The product should have audio in/out (i.e. headset and microphone) jacks.

29.3.9 DHCP (including DHCP Options) and DNS support should be provided.

29.3.10 Support for Citrix HDX, ICA, PCoIP and RDP should be provided.

29.3.11 The product should be able to be set up without the need for instillation of drivers onto a SOE.

29.3.12 The product should have at least three USB (version 3.0 or higher) ports with at least two ports on the




30 VDD – Category Warranty


30.1.1 The Tenderer must provide a four year period Standard VDD Warranty from acceptance of the product

by the Agency.


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Thin-Client Requirements The requirements that apply to this product are the Common Requirements, VDD – Category Requirements and the following:

31 Thin-Client – Business Use Case


31.1.1 The product is used for day-to-day network access and it is expected to provide suitable capability for

the majority of Agency Personnel, where thin-client computing has been determined as an appropriate

network solution.

32 Thin-Client – Hardware Requirements


32.1.1 The Product Case should be a small form factor case.

32.1.2 A video connector (e.g. DVI-I) should be included. The product should be capable of running dual

monitors at 24-bit colour and resolution of 1280 x 1024, or better.


32.1.4 A USB or wireless keyboard should be provided with the product and be able to operate with an ASD

approved Interactive Link Multiple Computer Switch available on the EPL.

32.1.5 A USB or wireless mouse should be provided with the product and be able to operate with an ASD

approved Interactive Link Multiple Computer Switch available on the EPL.

32.1.6 The product should have at least five independent USB (version 3.0 or higher) ports with at least two

ports on the front of the Product Case.

32.1.7 It is desirable that four of the USB (version 3.0 or higher) ports be located on the front of the Product

Case or an appropriate USB extension hub be provided to give the same effect.

32.1.8 It is desirable that the video connector is a DisplayPort with an adaptor (e.g. to DVI).

32.1.9 It is desirable to have tool-less case entry; with an alert back to a central console when any of the

Product Cases are opened.

33 Thin-Client – Upgrade/Downgrade Options


33.1.1 Serial connectivity should include a contact smart card reader (contact or contact-less) that complies

with ISO/IEC 14443 and ISO/IEC 7816. An integrated smart card reader is preferred.

33.1.2 The following cables should be suitable for use with the product:

a) DisplayPort to DVI cables (both single and dual monitor);

b) VGA male to VDI female adapters; and

c) high density DVI to VGA female adapters.

33.1.3 An external USB connected DVD+/-RW drive should be provided.


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Mobile Thin-Client Requirements The requirements that apply to this product are the Common Requirements, VDD – Category Requirements and the following:

34 Mobile Thin-Client – Business Use Case


34.1.1 The product is used for a variety of special tasks, with computing functionality similar to a thin-client but

delivered in a mobile form factor. It is expected that the product will provide suitable capability for the

majority of Agency Personnel, where thin-client computing has been determined as an appropriate

network solution. The product includes devices such as Chrome books and other Web OS thin-devices.

35 Mobile Thin-Client – Hardware Requirements






35.1.3 The Product Case should not exceed the following dimensions:

a) high – 30-35mm;

b) width – 290-340mm; and

c) depth – 200-250mm.

35.1.4 The product should not exceed 2kg in weight.

35.1.5 The display size should be at least 11.6-inch diagonal display, supporting at least WSVGA.

35.1.6 The product should have an integrated multiband HSPA/3G modem, which supports 850, 900, 1900

and 2100 frequencies. The modem should not be locked to a telecommunications provider.

35.1.7 A video connector (e.g. DVI-I) should be included.


35.1.9 An integrated keyboard should be included.


35.1.11 The product should have at least two independent USB (version 3.0 or higher) ports.

35.1.12 It is desirable that the video connector is a DisplayPort with an adaptor (e.g. to DVI).

36 Mobile Thin-Client – Upgrade/Downgrade Options


36.1.1 Serial connectivity should include a contact smart card reader (contact or contact-less) that complies

with ISO/IEC 14443 and ISO/IEC 7816. An integrated smart card reader is preferred.

36.1.2 The following cables should be suitable for use with the product:

a) DisplayPort to DVI cables (both single and dual monitor);

b) VGA male to VDI female adapters; and

c) high density DVI to VGA female adapters.

36.1.3 An external USB connected DVD+/-RW drive should be provided.


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36.1.4 It is desirable to include a second additional long life battery.

36.1.5 It is desirable to include an additional power pack.

36.1.6 It is desirable to include a power adapter which can switch between a motor vehicle, an aircraft or

standard mains power supply.

36.1.7 Carry options should include:

a) a strap allowing the operation of the product while being carried by the user;

b) a suitable carry bag that provides protection for the product while not in use and capacity to carry

other accessories; and/or

c) a suitable hard case with carry handle that provides protection for the product while not in use and

capacity to carry other accessories.


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Monitor – Category Requirements

37 Monitor – Category Hardware Requirements

37.1 Ergonomic considerations

37.1.1 The product must include a stand / frame to support the display screen.

37.1.2 The product’s stand / frame must have the following controls:

a) 80mm height-adjustment, or better;

b) 10-degree tilt, or better;

c) 90-degree swivel, or better; and

d) 90-degree pivot (i.e. landscape to portrait mode).

37.1.3 It is desirable that the mounting interface is VESA MIS-D 100 standard compliant.

37.2 Display components

37.2.1 An LCD display should have a contrast ratio of 1000:1, or better.

37.2.2 The product should have a minimum of two of the following inputs:

a) 15-pin D-sub VGA;

b) DVI;

c) DisplayPort; or

d) HDMI.

37.2.3 Colour display range should be 16 million.

37.2.4 The product should have native display brightness set at 250 cd/m2 (nits).

37.2.5 The product should be able to be installed without the need for installation of drivers or firmware.

38 Monitor – Category Hardware Requirements


38.1.1 If the product has a touch screen, the touch screen should be multi-touch with three sensors and

five-touch point, or better.

39 Monitor – Category Warranty


39.1.1 The Tenderer must provide a four year period Standard Monitor Warranty from acceptance of the


39.1.2 The Standard Monitor Warranty must include a zero pixel defect guarantee for the entire four year

period.


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19-inch Monitor Requirements The requirements that apply to this product are the Common Requirements, Monitor – Category Requirements and the following:

40 19-inch Monitor – Hardware Requirements

40.1 Display Components

40.1.1 The screen should be equal to, or exceed, a 19-inch diagonal display; but still less than a 20-inch

diagonal display.

40.1.2 The native aspect ratio should be 5:4.

40.1.3 The screen should have a viewable area of 1125cm2.


40.1.5 The response time should be 8ms, or better.




41.1.1 The screen should be equal to, or exceed, a 22-inch diagonal display; but still less than a 23.5-inch

diagonal display.

41.1.2 The native aspect ratio should be 16:9 or 16:10.

41.1.3 Where the aspect ratio is 16:9, the screen should have a viewable area of 1334cm2.

41.1.4 Where the aspect ratio is 16:9, the native resolution should be 1920 x 1080, or better.


41.1.6 Where the aspect ratio is 16:10, the native resolution should be 1680 x 1050, or better.


24-inch (16:9) Monitor Requirements The requirements that apply to this product are the Common Requirements, Monitor – Category Requirements and the following:

42 24-inch (16:9) Monitor – Hardware Requirements


42.1.1 The native aspect ratio must be 16:9.


diagonal display.





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24-inch (16:10) Monitor Requirements The requirements that apply to this product are the Common Requirements, Monitor – Category Requirements and the following:

43 24-inch (16:10) Monitor – Hardware Requirements


43.1.1 The native aspect ratio must be 16:10.


diagonal display.







44.1.1 The screen should be equal to, or exceed, a 27-inch diagonal display.

44.1.2 The native aspect ratio should be 16:9 or 16:10.


44.1.4 Where the aspect ratio is 16:9, the native resolution should be 1920 x 1080 or 2560 x 1440.


44.1.6 Where the aspect ratio is 16:10, the native resolution should be 1920 x 1200 or 2560 x 1600.



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Centralised Services – Category Requirements

45 Service Requirements

45.1 Order Monitoring

45.1.1 If requested by Finance or an Agency, and if feasible, it is desirable for authorised Agency Personnel to

have reasonable access to the Tenderer’s inventory/logistics management or equivalent systems in

order to allow such Agency Personnel to monitor progress on delivery of orders.

45.1.2 If Order Monitoring is provided, the Tenderer should manage access by such users including resolving

any problems with access.

45.2 Reporting

45.2.1 Reporting of asset information data should be provided to the relevant Agency in an acceptable

spreadsheet format. Data is to be determined by the Agency.

45.3 Tenderer Supplied Technical Support

45.3.1 Technical Support should be provided in collaboration with Agency service desk personnel, at the

Agency location, to provide single point of contact for the Tenderer for:

a) warranty work;

b) service level achievement and root cause reporting; and

c) trend and general management reports.

45.4 Provision of Asset Tags

45.4.1 It is desirable that Asset Tags be provided by the Tenderer if requested. The Agency is required to

approve the design and number sequences proposed by the Tenderer.

45.5 Asset Tagging

45.5.1 Asset Tags to should be applied to each product prior to delivery to the Agency. The position of the

Asset Tag will be determined by the relevant Agency.

45.5.2 Asset Information, including Asset Tags, should be applied to the packaging of each item prior to

delivery. The format and content of the asset labels will be determined by the relevant Agency.

45.6 Asset Configuration & Control

45.6.1 It is desirable that the Agency Order number is included on asset labels that are fixed to each product

by the Tenderer.

45.7 Pre-delivery Configuration

45.7.1 Pre-delivery Configuration should be available including the Tenderer proposed default settings, a list of

available BIOS and pre-loaded OS image (if applicable) and any other required configuration options for

the ordered Product prior to dispatch.

45.7.2 Agencies will review the configuration information and advise the Tenderer how the product is to be

configured. The Tenderer should configure the product as required by Agencies.

45.7.3 If required to do so, the Tenderer should also be able to assist Agencies in determining the appropriate

configuration of each product.

45.8 Pre-delivery imaging

45.8.1 Pre-delivery Imaging should allow a SOE image, provided by an Agency, to be installed within the

product prior to delivery.

45.8.2 The Tenderer should:

a) manage the imaging requirements of the relevant Agency including version control;

b) have the capacity to apply SOE images to Products at the volume levels required by the relevant

Agencies;


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c) assist Agencies in the development and testing of their respective image, including the provision of

pre-production samples of Products if required; and

d) establish, to the satisfaction of Finance and the Agency, processes in the area of imaging, in

particular quality assurance, configuration management and licensing control processes and

security processes.

Agencies will determine the level of assistance that they require with imaging.

45.9 Sanitisation Services

45.9.1 Sanitisation services should include:

a) removal of components, in accordance with the PSPF, ISM and any specific Agency requirements;

b) return of removed components to the Agency or their destruction in accordance with the PSPF (and

any specific Agency requirements);

c) a report on the sanitisation including at least Agency asset numbers, machine and removed

component serial numbers (if applicable), and sanitisation action taken; and

d) certification that the Product has been cleansed in accordance with these requirements.

Where work is performed at the Tenderer’s premises, the premises may be subject to audit, inspection

and approval by Agency Personnel nominated by the relevant Agency Representative or by the relevant

Agency Representative.

Agencies will determine the level of sanitisation required and whether it can be performed at a secure

facility rather than at Agency sites; and the content and form of any report and certification required

45.10 Disposal Services

45.10.1 Disposal services should include:

a) collection of the designated the product from Agency sites;

b) sanitisation as set out in previous requirement statement;

c) transport to Tenderer’s premise;

d) any rectification of the product configurations that may be required prior to return to the Agency (if

required);

e) return to the Agency (if required);

f) purchase by Tenderer, auction or other sale of Product and return of the proceeds to Agencies; and

g) arranging for the Product to be recycled or otherwise disposed of.

Agencies will determine:

h) the level of sanitisation required and whether it can be performed at a secure facility rather than at

Agency sites;

i) whether rectification and return to the Agency is required;

j) the content and form of disposal report and certification required; and

k) the method of payment of disposal costs and the return of any proceeds to the Agency.

45.10.2 Disposal arrangements should also:

a) embody appropriate environmental practices in accordance with Commonwealth policies and

industry best practice;

b) provide quality assured sanitisation of the device (including the removal of components) in

accordance with the PSPF, ISM and any specific Agency requirements, prior to removal of the

Product from Agency sites;


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c) provide the Agency with the Agency asset tag number associated with machine serial number

Agency for loading into the relevant asset and configuration management databases in electronic

form as a CSV file;

d) provide the Agency with a report on the disposal including at least Agency asset numbers, machine

serial numbers, disposal action taken, cost of disposal and (net) proceeds to be returned to the

Agency; and

e) provide the Agency with certification of disposal.

45.10.3 Where work is performed at the Tenderer’s premises, the premises may be subject to audit, inspection

and approval by Agency Personnel nominated by the relevant Agency Representative. The Tenderer

should allow Agency Personnel access to the Tenderer premises for this purpose.

45.10.4 It is desirable that Tenderers that supply equipment to the Commonwealth take their equipment back

for disposal at the end of its useful life even if this option was not acquired at the time of purchase.

45.10.5 It is desirable that Tenderers offer a disposal service that includes the removal and disposal of all

products identified by the Agency (not just Tenderers supplied the product).


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Installation Services – Category Requirements

46 Service Requirements

46.1 Basic Installation

46.1.1 Basic Installation services should consist of:

a) Provision of detailed and comprehensive installation procedures and schedules for approval by the

Agency;

b) Cooperation with any Agency and Agency business partner Personnel which may be involved in the

installation task including adapting their installation procedures and schedules to accommodate

Agency and business partner requirements;

c) Receipt of the Product from the Agency representative;

d) Un-packing, assembling (for example PCs, notebooks, monitors and docking stations) and placing

the Product in situ;

e) Connection of the Product to the power outlet and any retained peripherals (e.g. local printers and

special keyboards and monitors) and power-up;

f) Checking that the Operating System is active including, but not limited to, checking configuration

settings and testing relevant connections and environmental management features;

g) Setting aside any Product that fails to power-up;

h) Removal of packaging boxes and other materials from site for reuse or recycling in an

environmentally appropriate manner in accordance with Commonwealth policies and industry best

practice; and

i) Provision of a report to the Agency setting out Product asset numbers, installation location (typically

desk or workstation number), and status of the device (e.g. “dead-on-arrival”).

Agencies will determine the testing to be carried out and the content and form of the installation report.

46.2 Extended Installation

46.2.1 Extended Installation includes Basic Installation plus a complete set-up and installation of all functions

as required by the Agency. Extended installation services should include:

a) Connection of the Product to the network and testing of the connection;

b) Installation of additional software and accessories;

c) Transferring the data from existing the existing Product equipment to the new Product;

d) Testing Product operability within the environment;

e) Updating Agency assets registers or configuration management data-bases; and

f) Provision of a report to the Agency setting out Product asset numbers, installation location (typically

desk or workstation number), network address; and status of the device (e.g. “dead-on-arrival”).

Agencies will determine the testing, configuration, software loading and data transfer work to be carried

out and the content and form of the installation report.

46.3 Support & Floor Walking

46.3.1 Support and Floor Walking will generally be provided in conjunction with Extended Installation. These

services should include:

a) Provision of on-site support to assist users with transition to the new Product including, but not

limited to, arranging access, operation of the Product, connection to the network, configuration of

printers and other peripherals, and transfer of data;

b) Recording of problems in the Agency problem management system, resolving where possible and

escalating when required; and


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c) Providing the Agency with a record of any outstanding problems by user and Product asset number

at the end of the support period.

Agencies will determine the content and form of the report.

46.4 Decommissioning

46.4.1 Decommissioning services should include:

a) Shutting down, powering-off and disconnecting the Product from the power outlet and network;

b) Disassembling, and packing the Product using environmentally appropriate packaging materials to

ensure that Product is not damaged in transit;

c) Stacking the Product in an Agency designated location on-site and hand-over the packaged

Product to the Agency representative;

d) If required, updating Agency asset registers or configuration management data-bases; and

e) Providing a report to the Agency setting out decommissioned Product asset numbers and status of

the device (e.g. “missing keyboard”).

Agencies will determine the content and form of the decommissioning report.


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Server Hardware – Category Requirements

47 Server Hardware – Business Use Case


47.1.1 These products provide the architecture and storage capacities to allow day-to-day computing to

function.

47.1.2 Recognising that a broad range of products may be required, there will be a need for flexibility under the

Panel to meet changing business and technical requirements.

48 Server Hardware – Category Hardware Requirements


48.1.1 The products chipset should be current technology with a 6 month or greater window life.

48.1.2 Memory should support tripling of RAM and CPU without requiring replacement of current existing

RAM/CPU or adversely affect performance.

48.1.3 Operating System should still be certified to run Windows 2008 workloads. VM only support to achieve

this is acceptable.

48.1.4 I/O Systems should have:

a) one front and four rear USB (version 3.0 or higher) ports;

b) two IPv4/IPv6 compliant 100/1000 network cards;

c) one Remote Management Card;

d) capability of housing additional internal adaptor cards; and

e) where appropriate, capable of connection to a storage area network via Host Bus Adaptor (HBA)

cards/ports.

48.1.5 Disk array controllers should be capable of any RAID configurations (e.g. RAID 5, not only RAID 0/1).

48.1.6 There should be hardware redundancy on all dual power supplies.

48.1.7 On call and onsite warranty maintenance and support services should be available.


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Server Rack – Category Requirements

49 Server Rack – Business Use Case

49.1 Business Use Case

49.1.1 The product provides the architecture and storage capacities to allow day-to-day computing to function.

49.1.2 Products offered within this Category, must not conflict with the Australian Government Data Centre

Strategy 2010-2025 (the Strategy) which is mandatory for non-corporate Commonwealth entities subject

to the PGPA Act. This extends to the trigger events for adopting the Strategy, as well as the Data

Centre Facilities Panel (Panel 1) and the Data Centre Facilities Supplies Panel (Panel 2).

49.1.3 Under the Australian Government ICT Sustainability Plan 2010 – 2015, Agencies are required to

achieve energy intensity targets by July 2015 of 1.9 or less power usage effectiveness (PUE) in data

centres and server rooms through the adoption of energy efficient technologies (amongst others).

49.2 Assumptions

49.2.1 The Tenderer should assume that the product does not include power rails, cables, infrastructure to

operate or cool the products etc. (i.e. the Tenderer will not provide an ongoing service).

49.2.2 The Tenderer should assume that product will be purchased outright and they will be responsible for

transporting the product(s) to a designated site.

50 Server Rack – Category Hardware Requirements


50.1.1 The product should come with the necessary nuts, bolts and washers to set up a commercial rack.

50.1.2 Commercial racks should be within the following dimensions:

a) 42RU width (600 to 800mm) and depth (800mm to 1200mm)

b) 45 RU width (600 to 800mm) and depth (800mm to 1200mm)

c) 48RU width (600 to 800mm) and depth (800mm to 1200mm)

50.1.3 Commercial racks should have commercial locks on the cabinet.

50.1.4 SCEC endorsed Server Racks should within the following dimensions:

a) SCEC endorsed 42RU width (600 to 800mm) and depth (800mm to 1200mm)

b) SCEC endorsed 45RU width (600 to 800mm) and depth (800mm to 1200mm)

c) SCEC endorsed 48RU width (600 to 800mm) and depth (800mm to 1200mm)

50.1.5 SCEC endorsed racks should be listed in the Security Construction and Equipment Committee

Catalogue.

50.1.6 The Tenderer should clearly state whether the doors:

a) are solid, window or ventilated;

b) have top or base ventilation; and

c) have top or base cable entry.

50.1.7 If present, base ventilation and base cable entry should come with Anti-Tilt.

50.1.8 The Tenderer should clearly state what type of fan is included as a base offering.

50.1.9 The product should have one point lock, or better.


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Abbreviations and Definitions

Term Meaning

100BaseFX Standard defining Ethernet network access via 100 Mbps fibre-optic link.

ASD Australian Signals Directorate

ASF The ASF standard was developed by the Distributed Management Task Force. It is implemented in the PC’s hardware and firmware, and is managed from a remote console. ASF provides robust management features that function while the PC does not have an operating system present.

Asset Tag Means a label permanently attached to the product which, generally identifies the Agency which owns (or leases) the product and the unique Agency asset number (in both character and bar-code form) assigned to the product by the for the purpose of tracking the device.

Bluetooth A wireless technology standard for exchanging data over short distances.

BIOS Basic Input / Output System. The primary function of the BIOS is to identify and initiate component products (such as hard disk, floppy and optical disk drives). This is to prepare the machine so other software programs stored on various media can load, execute, and assume control of the PC.

CD-ROM Compact Disc –Read Only Memory

COA Sticker The Certificate of Authenticity security label which is applied to the Product Case to identify the OEM software and help prevent counterfeiting.

CMDB Configuration Management Data-Base

CPU Central Processing Unit – the main processor of a computer.

CrossFire A brand of multi-GPU technology that allows up to four GPUs to be used in a single computer to improve graphics performance.

Desktop PC Category

Means computing products and associated software and services conventionally supplied to users at their desk

DDR Double Data Rate memory is the next generation SDRAM. Like SDRAM, DDR is synchronous with the system clock. The big difference between DDR and SDRAM memory is that DDR reads data on both the rising and falling edges of the clock signal. SDRAM only carries information on the rising edge of a signal. Basically this allows the DDR module to transfer data twice as fast as SDRAM. For example, instead of a data rate of 133MHz, DDR memory transfers data at 266MHz. DDR modules, like their SDRAM predecessors, are called DIMMs. They use motherboard system designs similar to those used by SDRAM; however, DDR is not backward compatible with SDRAM-designed motherboards. DDR memory supports both ECC (error correction code, typically used in servers) and non-parity (used on desktops/notebooks.).

DHCP Dynamic Host Configuration Protocol is a protocol used by networked devices (clients) to obtain the parameters necessary for operation in an Internet Protocol network.

DIMM Dual Inline Memory Module – a 168 pin memory module which allows 64 bit memory access.

DisplayPort DisplayPort is a digital display interface standard established by the Video Electronics Standards Association (VESA).

DNS The Domain Name System associates various information (including IP addresses) with domain names.

DSD Means the Commonwealth’s Defence Signals Directorate and the reference is to the accreditation of security aspects of any cryptographic capability to be used to protect data which if leaked could damage the national interests of Australia.

DVD Digital Versatile Disc or Digital Video Disc is an optical disc storage media format.

DVI Digital Video Interface

ECC Error Correcting Code


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EDGE/GPRS Enhanced Data rates for GSM Evolution (EDGE) (also known as Enhanced GPRS (EGPRS)), General Packet Radio Service (GPRS) is a packet oriented mobile data service.

EPA The U.S. Environmental Protection Agency (EPA or sometimes USEPA) is an agency of the federal government of the U.S. charged with protecting human health and with safeguarding the natural environment: air, water, and land.

EPL DSD Endorsed Product List

ENERGY STAR® ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy intended to help consumers save money and protect the environment through energy efficient products and practices.

EPEAT Electronic Product Environmental Assessment Tool.

eSATA External Serial Advanced Technology Attachment used for connecting external storage devices.

ExpressCard Personal Computer Memory Card International Association’s (PCMCIA) ExpressCard standard.

FDD Floppy Disk Drive

Fire Wire / IEEE 1394

The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer, frequently used by personal computers, as well as in digital audio, and digital video applications. The interface is also known by the brand name Fire Wire.

Gigabit Ethernet As defined by the IEEE 802.3-2008 standard, capable of transmitting Ethernet frames at the rate of a gigabit per second.

GFM Government Furnished Materiel

GPU Graphics Processing Unit.

GUID Globally Unique ID sometimes known as UUID (Universally Unique ID).

GB Giga Byte – unit of data storage (1 GB = 1024,000,000 bytes).

HDD Hard Disk Drive

HSPA High-Speed Packet Access

Hz, KHz, MHz A measurement of frequency (cycles per second). KHz is 1000Hz, MHz is 1,000,000Hz.

ICA Independent Computing Architecture, the architecture that Citrix uses to separate an application’s logic from its user interface. With ICA, only keystrokes, mouse clicks, and screen updates pass between the client and server on the network, while all the application’s logic executes on the server.

ICT Hardware Panel

ICT Hardware and Associated Services Panel

IEEE Institute of Electrical and Electronics Engineers

IPsec Internet Protocol Security

IPv4 Internet Protocol Version 4

IPv6 Internet Protocol Version 6, is the next-generation Internet Protocol version designated as the successor to Internet Protocol Version 4.

Interactive Link Multiple Computer Switch

Means a combined keyboard, video and mouse switch, used to conserve desktop space when more than one computer is used. DSD accredited versions of this device are available to prevent data spill when connecting machines of differing security levels.

ISO/IEC International Organisation for Standardisation / International Electrotechnical Commission standards.

ISM Australian Government IT Security Manual

IPS Panel In-plane Switching screen technology

Kb Kilo-bit – usually as a data rate (Kilo bits per second – Kbps).


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KB Kilo Byte – unit of data storage (1 KB = 1024 bytes).

LAN Local Area Network, used to provide connectivity between static desktops (normally) and network IT Associated Services (e.g. Login Associated Services , data storage, email). It may also support connectivity to approved Notebook devices.

LCD Liquid Crystal Display

MAC Media Access Control is a hardware address that uniquely identifies each node of a network. In IEEE 802 networks, the Data Link Control (DLC) layer of the OSI Reference Model is divided into two sub-layers: the Logical Link Control (LLC) layer and the Media Access Control (MAC) layer. The MAC layer interfaces directly with the network medium. Consequently, each different type of network medium requires a different MAC layer.

Mb Mega-bit – usually as a data rate (1,000,000 bits per second – Mbps).

MB Mega Byte – unit of data storage (1 MB = 1024,000 bytes).

MSDS Material Safety Data Sheet conforming to the National Code of Practice for the Preparation of Material Safety Data Sheets 2

nd Edition [NOHSC:2011(2003)].

MSI-D Flat Display Mounting Interface

Metropolitan Means Commonwealth facilities located within 150km of the GPO for all Australian capital cities.

Mobile PC Category

Means computing products and associated software and services conventionally carried by users for use while travelling or at multiple locations.

Monitor Category Means computer display products and associated software and services conventionally supplied to users for use with Desktop PCs or Mobile PCs.

Motherboard Main circuit board in a computer case, housing the CPU, Memory and interfaces to other units.

NIC Network Interface Card

Non-volatile Memory

Memory that can get back stored information even when not powered.

Notebook A portable Input/Display device, which may operate LAN connected, disconnected or connected via an approved secure dialup link.

OEM Original Equipment Manufacturer

PC Personal Computer.

PCI Peripheral Component Interconnect – a standard for connecting peripherals to a personal computer, designed by Intel and released around Autumn 1993. PCI is used in Intel based systems as well as some DEC Alpha and PowerPC systems, and Sun systems.

Processor Type The model and generation of the CPU.

Product Case The box or chassis which contains the internal Hardware or the product.

Power Supply Unit The components that provide mains power to the product, or are required to charge the product from mains power. Includes the power cord, power pack and a battery for operation with main power.

PS/2 Standard for keyboard and mouse connector, utilizing mini-DIN connector. Derived by IBM.

PSK Pre Shared Key, a method to set encryption keys.

PSPF Australian Government Protective Security Manual

PSU Power Supply Unit

PXE Pre-boot Execution Environment – a mechanism, inbuilt into a network interface, to allow automatic boot to a network device. In particular, this allows booting to a Microsoft RIS server allowing automatic desktop installation processes.

QoS Quality of Service

RAID Redundant Array of Independent Disks, is a data storage virtualization technology that combines multiple disk drives into a logical unit for the purposes of data redundancy or


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performance improvements.

RAM Random Access Memory is a type of computer data storage. It takes the form of integrated circuits that allow the stored data to be accessed in any order. RAM is mostly associated with volatile types of memory (such as DRAM memory modules), where the information is lost after the power is switched off

RDP Remote Desktop Protocol - Protocol used to connect to a Terminal Associated Services session when Citrix is not in use.

Regional Means Commonwealth facilities outside of the Metropolitan area located in regional Australian cities including, for example, Orange, Wangaratta, Mackay, Geraldton, Whyalla, Alice Springs and Launceston.

Remote Wake Up Is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message. Also known as Wake-On-LAN (WOL).

RPM Revolutions Per Minute.

Rural Means Commonwealth facilities located outside of the Metropolitan and Regional areas which may be remote and/or have poor or limited infrastructure services.

SAS Serial attached SCSA

SATA Serial AT (“Advanced Technology”) Attachment

SC Square Connector, for single-mode and multimode fiber-optic cables.

SCSA Small Computer System Interface, pronounced “skuzzy”.

SD/MMC Secure Digital (SD) is a non-volatile memory card format developed by Panasonic, SanDisk, and Toshiba for use in portable devices. MultiMediaCard (MMC) is a flash memory card standard developed Siemens AG and SanDisk.

Serial Serial communication is the process of sending data one bit at a time, sequentially, over a communication channel or computer bus.

SFF Small Form Factor

SOR Statement of Requirement

SIP Stable Image Platform is the name of an initiative introduced by Intel to align and stabilise key platform components to enable a more predictable annual transition from one generation of technology to the next. AMD has a similar program.

SIPP Single In-line Pin Package memory

SLI Scalable Link Interface, a brand name for multi-GPU technology which allows linking two or more video cards in a single computer to improve graphics performance.

SMBIOS System Management BIOS (SMBIOS) is a specification to lay out data structures (and access methods) in BIOS which allows a user or application to store and retrieve information specifically about the PC in question. Microsoft required OEMs and BIOS vendors to support the interface/data set in order to have Microsoft certification.

SNMP Simple Network Management Protocol; a standard for gathering statistical data about network traffic and the behaviour of network components; SNMP uses management information bases (MIBs), which define what information is available from any manageable network device

SSD Solid State Disk drive

ST The ST connector is a keyed bayonet connector and is used for both multimode and single-mode fibre-optic cables.

TN Panel Twisted Nematic display screen technology

TPM Trusted Platform Module

TX An Ethernet standard, including: • 100BASE-TX: two pairs of high-quality twisted-pair wires; and • 1000BASE-TX: four pairs of high-quality twisted-pair wires.

Ultra Mobile PC Often abbreviated as UMPC, is a term for lightweight small form factor size and shape notebook categorised due to native use of SSD.


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USB Universal Serial Bus – a serial interface standard. Versions 1.0 and 1.1 of the USB specification provide for peripheral speeds of up to 1.5Mbps for low-speed devices and up to 12Mbps for full-speed devices. Version 2.0, increases the bandwidth to 480Mbps for high-speed devices.

VAC Volts of Alternating Current

VDI Virtual Desktop Infrastructure, a method of supplying desktop service using a mixture of virtualisation technologies.

VESA Video Electronics Standards Association

VGA Video Graphics Array refers specifically to the display hardware first introduced with the IBM PS/2 line of computers, but through its widespread adoption has also come to mean either an analog computer display standard, the 15-pin D-subminiature VGA connector.

VLAN Virtual LAN

WH&S Work Health and Safety

Windows Logo A hardware certification program, from Microsoft, to certify software and hardware products as suitable for use with other Microsoft products (e.g. Operating Systems).

WOL Wake On LAN – allows a signal sent to a network interface to power a desktop to allow for reasonable management or upgrade. Also known as Remote Wake Up.

WPA / WPA2 Wi-Fi Protected Access / Wi-Fi Protected Access version 2

WSXGA Widescreen Super eXtended Graphics Array

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