ict strategy
DESCRIPTION
ICT Strategy. April 2008 Version 1.1. LSBU ICT Strategy. ICT Strategy is a “dynamic document” Not the complete answer Moves us towards our goal “Progress over Perfection” Reviewed annually by ISB Provides a structured framework. Corporate Plan 2006 - 2009. - PowerPoint PPT PresentationTRANSCRIPT
ICT Strategy
April 2008
Version 1.1
LSBU ICT Strategy
• ICT Strategy is a “dynamic document”
• Not the complete answer
• Moves us towards our goal
• “Progress over Perfection”
• Reviewed annually by ISB
• Provides a structured framework
Corporate Plan 2006 - 2009
1. To be fully prepared to respond to likely changes in the student market
2. To become a more responsive and customer focused organisation
3. To develop our people4. To maintain financial sustainability5. To plan for further evolution of the campus6. To sustain an appropriate level of research
and knowledge transfer
Overview
• Improve quality of ICT provision
• Ensure quality and effectiveness of service
• Stability and flexibility of infrastructure
• Goal of ICT is to realign our expenditure for improved student teaching, services & support
ICT Strategy
Learning & Teaching & E-learning strategies
ICT Strategy
Departmental Plans ICT & BIPG
CorporatePlan
Technical infrastructure: hardware, software, operating systems,
networks, technical policies
Pedagogic strategies to support
the Information Strategy
Overview
Pedagogy Appropriate & innovative use to enhance the learningexperience
Admin & SupportGood access to high quality corporate systems – right information to right people at right time
InfrastructureQuality of opportunity, information & learning experiencefor all LSBU students & staff
Diversity of Customers
ICTDelivering the Customer
Experience
NHS
Students
StaffResearchers
UCAS
IndustryFE
Co
llege
s
HESA
Funding
Councils
Guiding Principles
1. Technology decisions should include input from those most impacted
2. ICT professionals must strive to have a thorough understanding of LSBU
3. Gain maximum value within lifecycle of technology – “Fast Follower” approach
4. ICT to work with and support Faculties on leading-edge projects
5. Technology decisions should be based on both benefits and cost
6. New systems will be integrated, effective and easy to use
Guiding Principles
7. Examine opportunities for business process improvements
8. Applications will be purchased where available and built and integrated when necessary
9. Training and development to be built into projects10. Security and privacy of the information will be
valued and ensured11. ICT infrastructure will provide a foundation for other
services to be delivered12. ICT services will be delivered by central providers
and external partnerships to provide most effective delivery
Major Initiatives
• CRM• Data Warehousing & Business Intelligence• More effective use of all Corporate Systems – HRMS
& Agresso QL• Measurement of system effectiveness• Further development of Blackboard• Access and Identity Management• Web Strategy leading to an Enterprise Portal• Improved security, resilience and reliability• Review of ICT sustainability
Highlights:
Major Initiatives
ICT Governance• Restate roles of ICT User Group & ISB• ICT will support & maintain all Corporate systems• ICT will be responsible for all Corporate system
development work• Avoid unnecessary & costly duplication• ICT will be delivered in a central & devolved manner• Corporate systems will be owned by the
“consumers”• Procurement will remain centralised through ICT
ICT Environment
14 major Corporatesystems
100+ Servers
7500 network points
4250 PCs and laptops
600+ printers
2750 telephones +250 mobiles & PDAs
205 teaching rooms through which1.22 million students pass each year
Enterprise portal
INTEGRATION LAYERDocument, Records & Archive Management
VLE FinanceStudent Records
HR &Payroll
TimetablingLibrary
Services
Access Management (single sign on)
Telephony Network Servers PCs and Laptops Learning Technologies
KnowledgeManagement
CRMEmail
Data Integration & WarehousingReporting & Analysis
APPLICATION LAYER
INFRASTRUCTURE LAYER
Identity Management
LSBU Enterprise Architecture
Secu
rity & C
om
plian
ce
Bu
siness P
rocess M
anag
emen
t
ICT Service Delivery Help Desk Supervisor/ Operator
• Log Call & • 1st line Desktop Support• Follow up call
RM Engineers
All hardware faults
Desktop Analysts
2nd line Desktopissues
Systems Team
All server issues &
3rd line desktop issues
Network Team
All network issues
Corporate Systems
Team
All application and database
issues
Telecoms Team
All telephony issues
Media Team
Media and AVrelated issues
Improved project delivery From reactive to proactive Achievable expectations
Student Support & Developments
Student Demand LSBU Responses
1 Using text to communicate with and support students
Implementing a bulk texting facility to enable faculties and departments to effectively text all our students with urgent messages. Bulk texting will form part of the communication process with our student community.
2 Facilitating campus-wide wireless mobility A campus-wide wireless access point implementation will be completed by end March 2008 enabling students and staff to access the LSBU network wirelessly from anywhere in the Southwark campus and eventually at all LSBU locations.
3 Serving up video streaming and video learning
A trial of video streaming has been successfully completed and more is planned during the academic year ahead.
4 Making a portal for the students, by the students
Blackboard has been upgraded and a new student portal made available. Further work in the area of student portals is planned for the near future.
5 Share teachings via podcasts Podcasts and enhanced use of our VLE, Blackboard, is under way and more developments in this arena are planned for 2008.
6 Provide high-speed network connectivity The network has been upgraded and the speed of performance increased. A review of the network access in our Halls of Residence is under way and a proposal will be presented in the next budget round.
7 Offer safety and security The upgraded network offers additional security for both the student and the university. This is addressed further at Appendix H.
8 Provide ready access to industry applications
This is already provided for all our students.
People Resources
• Programme of coaching, mentoring & technical training focusing on soft skills & technical skills
• Team building• Customer service training• Focus on professional, timely & accurate delivery –
“Right First Time Every Time”• Skill sharing & avoidance of unnecessary
duplication• Avoidance of relying on key skills and knowledge
resting with a single individual
ICT Department Structure
Director of ICT
Network TeamCorporateSystems
Team
CorporateApplications
Systems Team
Deputy Director of ICT
ICT Administrator
Desktop & MediaServices
Team
TelecomsTeam
Risks
• Lack of coherence between departments & faculties• Not properly engaging with our customers• Not paying ICT market salaries• Poor data quality• Poor execution of projects• Lack of information security• Lack of correct ICT technical skills• Ineffective ICT supplier relations
– Agresso– Oracle– Data Integration– RM– Blackboard
Measurement of Success• Set meaningful & measurable SLAs
• Set specific effective measures on our corporate systems
• Measure improved business outcomes
• Instigate annual customer satisfaction/perception surveys to include staff & students
KEEP OUR CUSTOMERS HAPPY