ICT4D @ CRS

building capacity, shaping the future

March 21, 2013

agenda

how we got here (past ~3 years)

current focus: building capacity

what’s next: future direction (next 3 years)

let’s review: how we got here

Build commitment to the use of ICT4D

solutions

• Business case for investment in ICT4D solutions developed and communicated

• Identify funding

Establish an ICT4D knowledge exchange

program

• Knowledge & Innovation site

• Monthly webinars• ICT4D conferences

• Mar 2010 - Nairobi• Sep 2010 - Washington• Mar 2011 - Lusaka • Mar 2012 - Kigali• Mar 2013 - Accra

Build and maintain a portfolio of ICT4D

solutions

• Portfolio of proven solutions

• Initiate pilots• Innovation fund• NetHope

Develop CRS’ capacity to deploy and sustain

ICT4D solutions

• Created an ICT4D “service desk”

• Strengthened partnerships with technology companies

Objective: Mainstream the use of ICT4D solutions in our programming.

our focus over the past

year

develop capacity by partnerships:portfolio of proven solutions

Our Toolbox

data collection

data aggregation & distribution

partner portals and learning platforms

When Needed, Custom Applications

new or expanded

partnerships this year

develop capacity: ICT4D service desk –approach

Support project requests through 4 standard steps

1• Initiation

• Project team member submits a project definition (ideally, when writing a proposal)

2• Clarification

• 1 hour discussion to clarify purpose and scope (project team, GKIM and sector technical advisor)

3• Business Process

• Up to 3 hours to understand business process to be automated (project team, GKIM and sector technical advisor)

4

• Recommendation• Up to 3 days of effort to research and craft recommendations (GKIM, with review by sector technical advisor and

project team)

over 100 project requests during the past year

develop capacity: ICT4D service desk – our team

ICT Experts

• Portfolio manager• Solution architects • Overseas service

delivery unit

Subject Matter Experts

• Agro-enterprise• M&E• Health• Emergency• Distance learning / HR• BDT

ICT4D Team

• Meet weekly• Review portfolio• Review proposals• Provide support

Ognen Plavevski

Apoorv Pal

Simiyu Tetevacancy

Or Dashevsky (%)Paola Siemion

the core team is in place

… now we need to scale

develop capacity: global support

• CRS curriculum & certification• demonstrates experience and education to

implement and support ICT4D projects

Introducing:

Define Curriculum, Prepare Materials

Validate Using GKIM Staff

Jan 2014DecNovOctSepAugJunMayApr 2013 Jul

Train Pilot Cohort

Global Launch

what’s next

Goal: Demonstrate high program quality and impact using ICT4D solutions

Use of ICT4D solutions is globalized through toolkits tailored to sectors with the requisite support capacity and effective transition to partners

Adopt universal electronic data collection tools and a culture of data sharing; apply innovative data analytics that have a decisive impact on outcomes

Empower vulnerable communities and strengthen systems through information services, improved through direct feedback and developed in a locally sustainable model

what’s next: toolkits, scale, support

Objective: Use of ICT4D solutions is globalized through toolkits tailored to sectors with the requisite support capacity and effective transition to partners

Global Solutions

No pilots, always seek scale

Develop support models with partners and

beneficiaries

Sustainable solutions

Toolkits

By sector: Agriculture, Emergency Operations,

Health

Matrixed by function: M&E, Learning

what’s next: data

Objective: Adopt universal electronic data collection tools and a culture of data sharing; apply innovative data analytics that have a decisive impact on outcomes

Universal Collection

Consistent tools to collect data

Data collection is timely, accurate, cost

effective

Adopt, adhere to and influence data

standards

Democratize Access

Enable data visualization and self-

service data access tools

By default, data is shared

Beneficiaries can access data about their community

Innovative Analytics

Enable data-informed decision making

Develop capacity to apply geographic and

statistical analytics

what’s next: information services for beneficiaries

Objective: Empower vulnerable communities and strengthen systems through information services, improved through direct feedback and developed in a locally sustainable model

Empower and Strengthen

Systems that deliver meaningful information

Leverage proliferation of mobile phones

Improvement Through Feedback

Facilitate locally developed solutions

Feedback from beneficiaries shapes information services

Locally Sustainable Solutions

Strengthen partnerships to

sustain solutions

Define sustainability model from the start

summary: building capacity, shaping the future

How we got here: 3 year plan to mainstream the use of ICT4D solutions in our programming

Current focus: Capacity through partnerships, ICT4D service desk, global support and certification

What’s next: Demonstrate high program quality and impact using ICT4D solutions

global toolkitsdata collection & analyticsinformation services for beneficiaries

stephen.hellen@crs.org | 1.443.955.7131 | skype: stevehellen