idbi bank limited corrigendum ii - rfp for procurement of ... · manufacturer’s authorisation...

IDBI Bank Limited

Corrigendum – II - RFP For Procurement of SAN Storages at DC, DR and NDR

RFP ref: IDBI/PCell/RFP/2015-16/28 Date:15th March 2016

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Section / Clause/Para No

Existing clause Modified/Revised clause

1 10 Eligibility Criteria Point – 7.2

The Original Equipment Manufacturer (OEM) can either directly bid or bid through one of their Authorised partners. In case of Authorised Partner, Manufacturer’s Authorisation Letter should be submitted. ( MAL to be provided in the format given in the RFP)

The Original Equipment Manufacturer (OEM) can either directly bid or bid through their Authorized partners. In case of Authorised Partner, Manufacturer’s Authorisation Letter should be submitted. (MAL to be provided in the format given in the RFP)

2 10 Eligibility Criteria Point – 7.7

The proposed enterprise storage of the OEM must be in the latest Gartner’s report on “Critical Capabilities for General-Purpose, High-End Storage Arrays”. (Copy of the relevant report to be furnished).

The proposed enterprise storage of the OEM must be in the latest Gartner’s report on “Critical Capabilities for General-Purpose, High-End Storage Arrays” published in October 2015. (Copy of the relevant report to be furnished) Latest model of storage in same family/series as mentioned in the Gartner’s report on “Critical Capabilities for General-Purpose, High-End Storage Arrays” could also be proposed by the bidder provided the proposed storage's performance is better for which documentary evidences to be provided by the bidder.

3 10 Eligibility Criteria 7.11

Additional Clause The OEM of the proposed enterprise storage must be in the leaders’ quadrant of the latest Gartner’s report on “Magic Quadrant for General-Purpose Disk Arrays”. (Copy of the relevant report to be furnished) OR The OEM must have deployed at least 2 enterprise high end storages mentioned in the Gartner’s report on “Critical

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Capabilities for General-Purpose, High-End Storage Arrays” (published in October 2015) in BFSI sector in India during the last 3 years ending December 2015. Supplied storage should have minimum 50 TB usable or 75 TB raw space.

4 59, 60, 61

Section -4 2. Requirement 2.1 (7) 2.4. (iv) 2.6 (iv)

Setup 3-way DR for CBS DC Requirement - Storage based synchronous replication of CBS database from new proposed storage to IBM DS8870. DR Requirement - Storage based synchronous replication of CBS database from new proposed storage to IBM DS8870

Stands Deleted

5 61

Section -4 2. Requirement- 2.7.

i. Storage based synchronous replication of CBS application and database from new proposed storage to IBM DS8870 within DC.

ii. Storage based asynchronous replication of CBS database’s redo and archive logs from new proposed storage in DC to new proposed storage in DR.

iii. Vendor must provide additional hardware/software, if required, to meet the scope of work

Following are the requirements with respect to “Setup 3-way DR for CBS” & “replication”: Proposed storages must be capable of 3-Site storage based replication. If required by the Bank, OEM to Setup & demonstrate the same any time during Warranty /AMC. Bank may also implement 2-site storage based replication for some of the applications between primary & DR. If required by the Bank, OEM to setup & demonstrate the same any time during Warranty/AMC. Bank is having 90 Mbps Leased line between DC & DR with a

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latency of 28-35ms.

6 59 Section 4- Scope of Work

Study existing environment and prepare detailed design documents for : a. the deployment/installation of each of proposed SAN Storages b. the requisite zoning on SAN switches c. The migration of existing data from old Storages to new Storages

Study existing environment and prepare detailed design documents for : a. the deployment/installation of each of proposed SAN Storages b. the requisite zoning on SAN switches c. The migration of existing data from old Storages to new Storages d. As part of study, vendor will also asses the existing SAN network from point of view of connecting new storages and data migration and suggest Zoning changes required, if any

7 97 Technical Specification – 2.1

Specification of SAN Storages for DC & DR – Capacity - Current capacity required is 250 TB usable, to be configured as a tiered configuration across different types of drives (Flash Storage Device & SAS). SAS drives must be minimum 10K RPM. Minimum 20% of configured usable capacity to be from Flash Storage Device. Flash Storage Device must be enterprise class storage device.

Specification of SAN Storages for DC & DR – Capacity - Current capacity required is 250 TB usable, to be configured as a tiered configuration across different types of drives (Flash Storage Device & SAS). SAS drives must be minimum 10K RPM. Minimum 20% of configured usable capacity to be from Flash Storage Device. Flash Storage Device must be enterprise class storage device. Once the Flash Storage Device reaches the write endurance limits or service life, same needs to be replaced without any cost during warranty/AMC period. Required usable capacity is without compression or de-duplication

8 104 Technical Specification of SAN Storages at Current capacity required is 60

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Specification 2.2 NDR- Capacity - Current capacity required is 60 TB usable, to be configured as a tiered configuration across different types of drives (Flash Storage Device & SAS). SAS drives must be minimum 10K RPM. Minimum 20% of configured usable capacity to be from Flash Storage Device. Flash Storage Device must be enterprise class storage device.

TB usable, to be configured as a tiered configuration across different types of drives (Flash Storage Device & SAS). SAS drives must be minimum 10K RPM. Minimum 20% of configured usable capacity to be from Flash Storage Device. Flash Storage Device must be enterprise class storage device. Once the Flash Storage Device reaches the write endurance limits or service life, same needs to be replaced without any cost during warranty/AMC period. Required usable capacity is without compression or de-duplication

9 97 & 104

Technical Specification 2.1 & 2.2

Specification of SAN Storages for DC & DR & NDR - 8. Performance Testing The bidder needs to demonstrate the performance criteria of IOPS & response time using iometer/vdbench utility for acceptance . 10. Replication The proposed storage must support Synchronous and Asynchronous replication across sites/storages. The proposed solution must provide 3Way zero data loss solution with functionality to provide delta-resync capability from surviving site in case of disaster. The proposed storage must have all the necessary licenses for minimum 50 TB. The storage must

The bidder needs to demonstrate the performance criteria of IOPS & response time using iometer/vdbench utility for acceptance. Bank may also request to demonstrate the performance criteria of IOPS & response time anytime during the warranty period The proposed storage must support Synchronous and Asynchronous replication across sites/storages. The proposed solution must provide 3Way zero data loss solution with functionality to provide delta-resync capability from surviving site in case of disaster. The proposed storage must have all the necessary licenses for minimum 50 TB for each of synchronous and asynchronous

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allow simultaneous replication of minimum 256 LUNs. Storage must be configured with required IP ports/FC ports/FCIP routers for the replication.

replication. The storage must allow simultaneous replication of minimum 256 LUNs. Storage must be configured with required IP ports/FC ports/FCIP routers for the replication.

10 99 Technical Specification 2.1

Specification of SAN Storages for DC & DR – Cache - The storage must have minimum 512 GB global DRAM cache. All the writes in the storage must be mirrored.

Specification of SAN Storages for DC & DR – Cache - The storage must have minimum 512 GB global/total DRAM cache with cache mirroring enabled.

11 105 Technical Specification 2.2

Specification of SAN Storages for N DR – Cache - The storage must have minimum 96 GB global DRAM cache. All the writes in the storage must be mirrored

Specification of SAN Storages for N DR – Cache - The storage must have minimum 96 GB global/total DRAM cache with cache mirroring enabled.

12 103 & 110

Technical Specification 2.1 & 2.2.

Specification of SAN Storages for DC & DR & NDR - Vendor must provide the following additional information for DC & DR SAN storages (f) - Requirement of downtime for Data Migration

Specification of SAN Storages for DC & DR & NDR - Vendor must provide the following additional information for DC & DR SAN storages (f) - Requirement of downtime for Data Migration - Bidder must submit the write-up on strategy for data migration from existing storage to new storage and indicative downtime requirements. (g) Launch date of proposed storage

13 65 Training 13.1 The vendor will provide proper administration training to 5 persons on proposed storage

Classroom Training for Storage. Administration to be provided by the OEM. Training to be provided to maximum of 8 persons on proposed storages. Training materials should also be provided to each of the participant.

14 64 & Section 4- Vendor must depute skilled Vendor must depute skilled

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92 SERVICE LEVEL Expectation – 8.1 & SLA - ix.

engineer onsite for 1 year to provide support on 24X7 basis.

engineer onsite for 3 years to provide support on 24X7 basis at both DC & DR site during warranty/AMC.

15 15 DELIVERY, INSTALLATION AND COMMISSIONING: PERIOD AND LOCATION – 11.1

The Delivery & installation shall be done at the specified locations within SIX Weeks from the placement of order. Delivery of the equipment shall be made by the Vendor in accordance with the system approved / ordered. The details of the documents to be furnished by the Vendor are specified hereunder:- • copies of Delivery Challans • copies of packing list identifying contents of each package

The Delivery shall be done at the specified locations within SIX Weeks from the placement of order. Delivery of the equipment shall be made by the Vendor in accordance with the system approved / ordered. The details of the documents to be furnished by the Vendor are specified hereunder:- • copies of Delivery Challans •copies of packing list identifying contents of each package

16 16 Installation Report 12.2 & 12.3

Additional Clause 12.2 The installation report would be signed after completion of delivery of all the materials, power-on, basic installation, licenses activation (if any) & material verification against purchase order/delivery challan/BOM (Bill of Material). 12.3 The installation to be completed within 2 weeks from the date of delivery.

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35 DELIVERY & DOCUMENTS - 11.1

Delivery and installation of the equipment shall be made by the Bidder within 6 weeks from date of Purchase Order (PO). The details of Documents including other documents to be furnished by the Bidder are specified hereunder:- 11.1.1. 3 (Three) copies of Bidder’s invoice showing contract number, Services description, quantity, unit price and total amount. Prior to

Delivery and installation of the equipment shall be made by the Bidder within 8 weeks from date of Purchase Order (PO). The details of Documents including other documents to be furnished by the Bidder are specified hereunder : 11.1.1. 3 (Three) copies of Bidder’s invoice showing contract number, Services description, quantity, unit price

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preparing invoice copy and delivery challan before delivering the equipments, the bidder should check, verify and confirm the location address, user name, contact details with our purchase order. Bidder should ensure that proper delivery of equipment address, Name of end user, and contact details are mentioned on the invoice copy / delivery challan, so that the equipments are delivered at the correct location & end user. If the equipments are delivered at a location different from the location they are actually to be delivered to, then it will be the sole responsibility of Successful Bidder to arrange delivery of the equipments at the locations they are meant for at no extra cost to the Bank. No extra payment will be made for wrong delivery or miss delivery of equipment/s. 11.1.2. Original Delivery note and acceptance certificate duly signed for receipt, installation and commissioning of equipment from the concerned location. 11.1.3. Bidder’s warranty certificate. 11.1.4. Inspection certificate issued by the nominated inspection agency, if any 11.1.5. Other documents which the Purchaser may specify to the

and total amount. Prior to preparing invoice copy and delivery challan before delivering the equipments, the bidder should check, verify and confirm the location address, user name, contact details with our purchase order. Bidder should ensure that proper delivery of equipment address, Name of end user, and contact details are mentioned on the invoice copy / delivery challan, so that the equipments are delivered at the correct location & end user. If the equipments are delivered at a location different from the location they are actually to be delivered to, then it will be the sole responsibility of Successful Bidder to arrange delivery of the equipments at the locations they are meant for at no extra cost to the Bank. No extra payment will be made for wrong delivery or miss delivery of equipment/s. 11.1.2. Original Delivery note and installation report duly signed for receipt, installation and commissioning of equipment from the concerned location. 11.1.3. Bidder’s warranty certificate. 11.1.4. Inspection certificate issued by the nominated inspection agency, if any 11.1.5. Other documents which the Purchaser may specify to the

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Bidder.

Bidder. 11.1.6. Bill Of Material.

18 63 & 92

Section 4 :SERVICE LEVEL EXPECTATION 3.8 & 3.10 Section 5 : SERVICE LEVEL AGREEMENT.- ix and X

Root Cause Analysis (RCA) faced for any issues should be provided by OEM within 3 Business Days. During warranty, the successful Bidder will ensure the regular maintenance support as follows: a) Successful Bidder will telephonically ascertain frequently about proper functioning of the hardware / software supplied. b) Successful Bidder will depute an experienced engineer as and when required to visit the site and advise the user / IDBI Bank Ltd. about various methods to ensure proper functioning of the system. c) Successful Bidder will provide support for 3 Years Same Day 4-hour (24X7) Onsite Response (Parts + Labor).

Root Cause Analysis (RCA) faced for any issues related to storage array should be provided by OEM within 3 Business Days. During warranty, the successful Bidder will ensure the regular maintenance support once in a quarter as follows: a) Successful Bidder will telephonically ascertain frequently about proper functioning of the hardware / software supplied. b) Successful Bidder will depute an experienced engineer as and when required to visit the site and advise the user / IDBI Bank Ltd. about various methods to ensure proper functioning of the system. c) Successful Bidder will provide support for 3 Years Same Day 4-hour (24X7) Onsite Response (Parts + Labor). ( Revised SLA format is given at the end of this table)

19 63 Service Level Expectation 3.11, 3.12 & 3.13

Additional Clause 3.11 The installation report would be signed after completion of delivery of all the materials, power-on, basic installation, licenses activation (if any) & material verification against purchase order/delivery challan/BOM (Bill of Material). The installation to be completed within 2 weeks from the date of delivery.

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3.12 Selected vendor may start studying the existing environment and preparation of design document immediately after receiving the PO. 3.13 Acceptance certificate would be signed after installation/ implementation as per design document/ data migration/ submission of technical documentation etc as mentioned under scope of work. The same to be completed within 3 months from the date of delivery.

20 15 PAYMENT TERMS 10.3. & 10.4.

50% on delivery of Storage provided the Performance Bank Guarantee is submitted. 35% after installation, commissioning and the acceptance of all the systems by the Bank and after signing the Agreement with the Bank.

50% on delivery of Storage provided the Installation Report & Performance Bank Guarantee is submitted. 35% after commissioning and the acceptance of all the systems by the Bank and after signing the Agreement with the Bank

21 36 WARRANTY 14.1.

Warranty will start from the date of completion of deployment /installation/zoning as per design document

Warranty will start from the date of acceptance.

22 36 WARRANTY 14.2.

The warranty period for each storage, machine, equipment or any part thereof is a specified, fixed period of 36 months on 24X7 basis with uptime of 99.999% annually from date of acceptance of SAN Storages at the respective location/s after completion of the abovementioned activities.

The warranty period for each storage, machine, equipment or any part thereof is a specified, fixed period of 36 months on 24X7 basis with uptime of 99.5% annually from date of acceptance of SAN Storages at the respective location/s after completion of the abovementioned activities.

23 61 Section 4 -SERVICE LEVEL EXPECTATIONS 3.1.

Warranty will start from the date of completion of deployment/installation/zoning as per design document.

Warranty will start from the date of acceptance.

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24 61 Section 4 -SERVICE LEVEL EXPECTATIONS 3.2.

For proposed storages, vendor has to ensure 99.999% uptime calculated annually and 4 hours response commitment.

For proposed storages, vendor has to ensure 99.5% uptime calculated annually. For resolution time commitment, kindly refer the clause number 3.7 of SERVICE LEVEL EXPECTATION in SECTION – 4.

25 63 UPTIME GUARANTEE - 5.1.

Annual uptime commitment for storage should be 99.999%. For the purpose of this clause, “Downtime Percentage” shall mean, unavailable time minus time for scheduled maintenance divided by total time available. Available/Unavailable Time will be calculated based on total time scheduled for running the system, which is 7 days / week and 24 hours /day at present. “Unavailable Time” is the time involved while any of the following shall take place and continues, a) The basic system not operative partly or fully either due to break down or maintenance work carried out by the vendor. b) Any software component supplied by the vendor is inoperative which renders the entire system useless for the user in executing on-line applications.

Annual uptime commitment for storage should be 99.5%. For the purpose of this clause, “Downtime Percentage” shall mean, unavailable time minus time for scheduled maintenance divided by total time available. Available/Unavailable Time will be calculated based on total time scheduled for running the system, which is 7 days / week and 24 hours /day at present. “Unavailable Time” is the time involved while any of the following shall take place and continues, a) The basic system not operative partly or fully either due to break down or maintenance work carried out by the vendor. b) Any software component supplied by the vendor is inoperative which renders the entire system useless for the user in executing on-line applications.

26 91 SERVICE LEVEL AGREEMENT (ii & iv)

Warranty will start from the date of completion of deployment, installation, zoning as per design document Uptime of 99.999% annually, commencing on the date of the acceptance of the entire system (hardware / software). The uptime

Warranty will start from the date of acceptance. Uptime of 99.5% annually, commencing on the date of the acceptance of the entire system (hardware / software). The

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will be calculated annually and response commitment will be 4 hours. At the end of every year, performance of the vendor would be evaluated based on the total accumulated downtime occurred during the year.

uptime will be calculated annually. For resolution time commitment, kindly refer the clause number 3.7 of SERVICE LEVEL EXPECTATION in SECTION – 4. At the end of every year, performance of the vendor would be evaluated based on the total accumulated downtime occurred during the year.

27 64 and 93

Section 4 : PERFORMANCE PENALTY 6.1. and Section 5 : SLA – II Penalties.

At the end of every year, performance of the vendor would be evaluated based on the total accumulated downtime occurred during the year. For the purpose of such evaluation, annual cumulative downtime beyond 0.001% (i.e. downtime beyond 5.26 minutes) for storage would attract a penalty of 1% of the procurement cost of the storage, for each and every instance of downtime, subject to a maximum annual penalty of 5% of the procurement cost of the storage. All such accumulated deductions would be adjusted against the Bank Guarantee.

PERFORMANCE PENALTY” may be read as “PENALTY FOR DOWNTIME”. PENALTY FOR DOWNTIME At the end of every year, performance of the vendor would be evaluated based on the total accumulated downtime occurred during the year. For the purpose of such evaluation, annual cumulative downtime beyond 0.5% (i.e. downtime beyond 43.8 Hours) for storage would attract a penalty of 1% of the procurement cost of the storage, for each and every instance of downtime, subject to a maximum annual penalty of 10% of the procurement cost of the storage. All such accumulated deductions would be adjusted against the Bank Guarantee. For each instance of downtime, penalty will also be levied for delay in performance delivery as specified under clause number 3.7 of SERVICE LEVEL EXPECTATION in SECTION – 4.

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39 3:20: Termination for convenience

20.1 Notwithstanding the provisions…………such termination becomes effective. 20.2 The Systems ………. at the Contract terms and prices.

Stands deleted.

Date:- 06 April 2016

Place:- Mumbai

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SERVICE LEVEL AGREEMENT

(To be submitted by the Successful Bidders)

THIS SERVICE LEVEL AGREEMENT (SLA) made at _________ on ____ day of _________2016 BETWEEN

IDBI Bank Ltd., a company incorporated and registered under Companies Act, 1956 [1 of 1956] and also

a banking company under section 5(c) of the Banking Regulation Act, 1949 (10 of 1949) having it's

registered office at IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai – 400 005 (hereinafter

referred to as "IDBI") (which expression shall unless repugnant to the subject, meaning or context

thereof be deemed to mean and include its successors and assigns) of the ONE PART

AND

M/s. _______________________________, hereinafter referred to as the "Vendor / Service Provider

(SP)" (which expression shall unless repugnant to the subject, meaning or context thereof be deemed to

mean and include its successors and permitted assigns) of the OTHER PART.

Each of the parties mentioned above are hereinafter collectively referred to as "Parties" and individually

as a "Party".

WHEREAS IDBI Bank is desirous of, inter alia, procuring SAN Storages between :The service would

include installation, configuration, maintenance support, proactive monitoring and reporting, etc., with

an assurance to maintain uptime and application/service quality commitments.

(I) The Service level includes the following essential parameters:

i. The entire Services (including hardware and software) is to be delivered within a period of 6

weeks from the date of release of Purchase Order by the Bank.

ii. Warranty will start from the date of completion of acceptance.

iii. The warranty period for each storages, machine, equipment or any part thereof is 36 (thirty six)

months on 24 X 7 basis.

iv. Uptime of 99.5% annually, commencing on the date of the acceptance of the entire system

(hardware / software). The uptime will be calculated annually. For resolution time

commitment, Please refer table below. At the end of every year, performance of the vendor

would be evaluated based on the total accumulated downtime occurred during the year.

v. Vendor must ensure successful migration of data from old storage to new storage.

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vi. If any component supplied by the Vendor is inoperative which renders the entire system

useless, then it is to be treated as system downtime.

vii. Onsite resource to be available for Application-Specific Tuning Services.

viii. The Vendor shall implement the observations / recommendations of the Bank’s IS-Audit,

Security Audit Team or any other audit conducted by the Bank or external agencies and any

escalation in cost on this account will not be accepted by the Bank.

ix. Vendor must depute skilled engineer onsite for 3 years to provide support on 24X7 basis at

both DC & DR site during warranty/AMC.

x. During warranty, the successful Bidder will ensure the regular maintenance support once in a

quarter as follows:

a) Successful Bidder will telephonically ascertain frequently about proper functioning of the hardware / software supplied.

b) Successful Bidder will depute an experienced engineer as and when required to visit the site and advise the user / IDBI Bank Ltd. about various methods to ensure proper functioning of the system.

c) Successful Bidder will provide support for 3 Years Same Day 4-hour (24X7) Onsite Response (Parts + Labor).

xi. Root Cause Analysis (RCA) faced for any issues related to storage array should be provided by

OEM within 3 Business Days

xii. The Defective equipment /parts / software to be replaced by the Vendor at his own cost,

including the cost of transport, if any.

xiii. The Resolution time for the issues faced and penalty for any deviation / non- compliance

thereof is given below:

S.N. Description of Issues / problems Resolution Time ( &&)

Penalty (##)

1 Any configuration activity which is

required due to breakdown of system or

degraded performance impacting

business or unavailability of data should

be done by the OEM Engineer.

4 hours 0.5% of the procurement cost of the

storage for every 2 hours or part

thereof, beyond the stated

resolution time.

2 Replacement of such part/s which

affects the performance and / or



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availability of storage system and data –

like failure of cache module(s) or

controller(s) or front end fiber port(s)

etc


resolution time.

3 Any configuration activity which is

required for regular administration or

performance tuning, as and when

required by the Bank, should be done by

the OEM Engineer.



thereof, beyond the stated resolution

time.

4 Replacement of such part which does

not impact performance & availability of

storage system and data – like failure of

one power supply out of redundant

power supplies or failure of one disk out

of redundant disks in RAID etc




resolution time.

5 Firmware/Microcode/System Software

upgrades

3 Business Days Rs. 1,00,000/- for every day delay

beyond the stated resolution time.

&& - The resolution time starts from the time of reporting the request/issue/complain through phone

call/email/web based call logging portal or any other mode agreed by the parties.

## - The maximum annual penalty on account of all the above will be 10% of the procurement cost of

the storage.

(II) PENALTIES

At the end of every year, performance of the vendor would be evaluated based on the total

accumulated downtime occurred during the year. For the purpose of such evaluation, annual cumulative

downtime beyond 0.5% (i.e. downtime beyond 43.8 Hours) for storage would attract a penalty of 1% of

the procurement cost of the storage, for each and every instance of downtime, subject to a maximum

annual penalty of 10% of the procurement cost of the storage. All such accumulated deductions would

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be adjusted against the Bank Guarantee. For such instances of downtime, penalty will also be levied for

delay in performance delivery as specified above.

Any data loss during migration from Old storage to new storage would attract penalty of Rs. 10,00,000/-

per host.

Penalty due during the warranty / AMC period shall be adjusted against the proceeds of Performance

Bank Guarantee (PBG) / EMD / Retention money etc., as may be deemed fit by the Bank.

The Vendor shall strictly adhere the scope of work (SOW) mentioned in the RFP. All other Service Level

Expectations, not specifically provided are as per the terms and conditions of the RFP ( Ref no

______________ )dated _________

IN WITNESS WHEREOF the parties hereto have caused this Agreement to be executed on the day,

month and year first above written.

Signature :

Name :

Date : ..........................

IN THE PRESENCE OF

1. Signature

Name : .................................

Address : .................................

2. Signature

Name : .................................

Address : .................................

Signed and Delivered by ..................................

the within named

M/s. ..................................

..................................

Date : .......................

IN THE PRESENCE OF :

1. Signature

Name : .................................

Address : .................................

2. Signature

Name : .................................

Address : .................................