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Tim Dillon IDC Forecast for Management Survey 2010 Brought to you by: Associate Vice President Research, IDC Australia

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Tim Dillon

IDC Forecast for Management Survey 2010

Brought to you by:

Associate Vice President Research,

IDC Australia

Copyright 2010 IDC. Reproduction is forbidden unless authorized. All rights reserved.

IDC Forecast for Management 2010IDC Forecast for Management 2010

Tim DillonAssociate Vice President IDC AustraliaOctober 2010

© 2010 IDC 6

What’s in the Deck?What’s in the Deck?

© 2010 IDC 7

…but first … Forecast for Management…but first … Forecast for Management

7

© 2010 IDC 8

Economic Impact : On Business Sentiment

Yet average total budget increase : 2.33%

Q. Do you feel that the negative impact of the recent economic crisis is now over for

your organisation?

Apr/May 10 Nov 10

© 2010 IDC 9

ITC in the Business : Where Are You Cutting?ITC in the Business : Where Are You Cutting?

2009 : Admin & Ops, ITC, R&D                    2010 : Admin & Ops, X‐functional, Marketing

© 2010 IDC

ITC in the Business : Spend as a % of …ITC in the Business : Spend as a % of …

Are we spending too much? Is it sustainable?

© 2010 IDC

ITC in the Business :ROI ExpectationsITC in the Business :ROI Expectations

© 2010 IDC

ITC in the Business : CIO Top 10ITC in the Business : CIO Top 10

2010 2009 2008 2007 2006 2005 09/10

Reducing costs 1 1 1 1 2 2 ‐

Recruiting and retaining staff

2 2 5 6 9 9 ‐

New hardware/software

3 4 5 2 1 1 1

Meeting users expectations

4 3 2 3 4 4 ‐1

IT business cases 5 7 3 11 10 7 2

Aligning IT with business 

6 5 7 4 5 8 ‐1

Abreast of technology 7 6 4 5 3 3 ‐1

IT staff skills development

8 8 8 12 14 13 ‐

Manage change/migration

9 10 9 7 6 5 1

Organising Data 10 9 14 13 13 14 ‐1

Reducing costs = cost reduction and liquidity managementSlight uptick in new hardware/software

© 2010 IDC

ITC in the Business : Top 10 by SizeITC in the Business : Top 10 by Size

2010

1 Reducing costs

2Recruiting and retaining staff

3 New hardware/software

4 Meeting users expectations

5IT Business case development

6 Aligning IT with business 

7 Abreast of technology

8 IT Re‐skilling

9 Migration & management

10 BA/BI Data

1‐99

Reducing costs

Recruiting and retaining skilled staff

Meeting users' expectations

New hardware/software

IT Business case development

Abreast of Technology

IT/IS Alignment

BA/BI & Data

IT Re‐skilling

Migration & management

100‐499

Reducing costs

New hardware/software

Recruiting and retaining skilled staff

Meeting users' expectations

IT Business case development

IT/IS Alignment

Improve security / risk management

IT Re‐skilling

Abreast of Technology

Migration & management

500+

Reducing costs

New hardware/software

Meeting users' expectations

IT/IS Alignment

Recruiting and retaining skilled staff

IT Business case development

Abreast of Technology

IT Re‐skilling

Migration & management

Telco & IT Convergence

© 2010 IDC

ITC in the Business : Skills in DemandITC in the Business : Skills in Demand

Skill 2010 2009 2008

Networking 1 =1 1

Help desk support 2 =1 6

Enterprise applications 3 3 3

IT Service Management 4 4 2

Mobility device expertise 5 5 13

Operating systems 6 7 5

Security 7 6 4

SOA / Web Services 8 8 8

Database 9 9 9

Project management 10 10 7

•Networking•Mobility•Help desk

…retention previously good, now a looming concern

© 2010 IDC

ITC in the Business : Skills in Demand, by SizeITC in the Business : Skills in Demand, by Size

Skills All 2010 1‐99 100‐499 500+

Networking 1 Enterprise applications

Help desk support

Networking

Help desk support 2 Mobility device expertise

Enterprise applications

Help desk support

Enterprise applications 3 Networking IT Service Management

IT Service Management

IT Service Management 4 Operating systems

Networking Security

Mobility device expertise 5 Help desk support Security Enterprise applications

Common ground amongst 100‐499 & 500+ companiesOutside of SMB, no top 5 appearance for Mobility device expertise

© 2010 IDC 16

ITC Priorities & Spend : IT FocusITC Priorities & Spend : IT Focus

Priority 2010 2009 2008 09/10

Back Office Optimisation 1 2 3 +1

Improve Systems Infrastructure

2 1 2 ‐1

Front Office Optimisation 3 3 5 ‐

Collaboration Technology & Knowledge Management

4 4 1 ‐

Business Intelligence 5 5 4 ‐

Supply Chain Management 6 6 7 ‐

Risk Management 7 n.a n.a +7

IP Telephony 8 8 8 ‐

Service Oriented Architectures

9 9 10 ‐

Wireless & Mobility Solutions

10 10 9 ‐

© 2010 IDC 17

ITC Priorities & SpendITC Priorities & Spend

Q. How do you see your spend changing by % year on year on …? 

Hardware, software, IT services, ResourcingMobile Communications

© 2010 IDC 1818

ITC Priorities & SpendITC Priorities & Spend

Q. What % of your orgnisation’s IT spend will be on …? 

Hardware, software, IT services, ResourcingMobile Communications

© 2010 IDC 19

ITC Priorities & Spend : Tech Deployment IntentionsITC Priorities & Spend : Tech Deployment Intentions

© 2010 IDC

Data Center Consolidation

Desktop Virtualisation

20

ITC Priorities & Spend : Tech Deployment Intentions, by SizeITC Priorities & Spend : Tech Deployment Intentions, by Size

Server Virtualisation

Cloud

© 2010 IDC

SaaS

Business Analytics/Business Intelligence

21

ITC Priorities & Spend : Tech Deployment Intentions, by SizeITC Priorities & Spend : Tech Deployment Intentions, by Size

Unified Communications

Social Networking

© 2010 IDC 22

ITC Priorities & Spend : The NBN‘National Broadband Nirvana’ITC Priorities & Spend : The NBN‘National Broadband Nirvana’Do you believe the NBN will 

enable your business' ability to leverage technology and improve 

productivity / customer satisfaction?

What services do you believe your company will be able to utilise as 

a result of the NBN?

© 2010 IDC 23

… and another thing…… and another thing…

© 2010 IDC 24

In Closing …In Closing …

© 2010 IDC

Thank YouThank You

25

Please email me at

[email protected]