idea - the improvement and innovation tool

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Accelerate IDEAsand optimise your strategy and processes

The innovation & improvement tool

AntwerpEsther Schalkwijk BA November 2011Drs Olof-Jan Smits MMO i12 social innovation


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To manage change, information is needed for decision making purposes.


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Decisions regarding new business opportunities, products,customers, suppliers, markets, and technical developments.

It all comes down to the availability of comprehensive and easilyaccessible information resources.


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Your customers, employees and other stakeholders are your most vital assets!

They have ideas, experiences and suggestions.

!


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5And their feedback is vital for improvement and innovation!


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Thats why we have created IDEA the improvement and innovation tool!


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IDEAallows stakeholdersof an organisation tointeract and

collaborate with eachother in a social media

dialogue as creators

(prosumers) of user-generated content in a

virtual community. The

creations are used for

improvement and

innovation.


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IDEA consists of a multimedia communication platform

and a process management systeem.


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IDEA, experience or suggestion for improvement.


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Service

expectation

Service

expectation

ParkingParking BillingBilling InformationInformation

Quality of foodQuality of foodMedical aspectsMedical aspects

AccommodationAccommodation Time managementTime management TransportationTransportation AccessabilityAccessability

E.g.

customer, staff or other

stakeholderreports an IDEA,

experience and/orimprovement

suggestion

SafetySafety

TransportationTransportation

EnvironmentEnvironment

VacinationVacination


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IDEAs can be submitted by internet.


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App


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WebApp


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And then the process goes as follows:

8. Adaptation in strategies, policies and/ or processes9. Feedback to submitter

1. Receive IDEA

2. Confirm IDEA

3. Respond to IDEA

4. Label and analyse IDEA5. Automatic link to responsible employee6. Analyse possible improvement, risk, adaptation possibilities

7. Check applicability and possible implementation possibilities


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So what is the added value?


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181. IDEA brings together all your stakeholders in one community


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2. IDEA enables direct interactive communication through one platform.


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203. IDEA creates involvement of stakeholders.


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4. IDEA provides you with a concrete tool for managing improvements.


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5. IDEA supplies all key indicators in a convenient

dashboard. Indicators for analysis, benchmarking andmaking the right decision.


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.to constantly improve your strategy, policies and processess.


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idea - the improvement and innovation tool

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