identifying paths to a specific behavioral outcome

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STARFISHING FOR DESIGN: IDENTIFYING PATHS TO A BEHAVIORAL OUTCOME Cristina Leos ([email protected]) Stanford University

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Identifying multiples paths leading to one behavioral outcome is called Starfishing. Read on to learn how it improves design.

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Page 1: Identifying Paths to a Specific Behavioral Outcome

STARFISHING FOR DESIGN: IDENTIFYING PATHS TO A BEHAVIORAL OUTCOME

Cristina Leos

([email protected])

Stanford University

Page 2: Identifying Paths to a Specific Behavioral Outcome

Brainstorm, Brainstorm, Brainstorm

When designing for a behavioral outcome, it’s important to consider a broad array of paths that could get someone to the target behavior.

This is a simple brainstorm exercise identifying 6 ways to get an individual to perform my target behavior, also known as Starfishing

Page 3: Identifying Paths to a Specific Behavioral Outcome

Target: Get Lily to buy soymilk

Path #1Lily goes grocery

shopping

Lily tries sample of soy milk

Lily likes the taste of the sample

Lily buys soy milk

Page 4: Identifying Paths to a Specific Behavioral Outcome

Target: Get Lily to buy soymilk

Path #2Lily reads weekly

grocery sales

Lily sees proceeds from buying soy milk benefits

her favorite charity

Lily buys soy milk

Page 5: Identifying Paths to a Specific Behavioral Outcome

Target: Get Lily to buy soymilk

Path #3Lily sees a PETA

commercial on TV

Lily visits the PETA website

Lily signs a pledge to become a vegan

Lily buys soy milk

Page 6: Identifying Paths to a Specific Behavioral Outcome

Target: Get Lily to buy soymilk

Path #4Lily joins the Cookies &

Milk club at Stanford

Lily takes charge of buying milk and cookies

(Some members are lactose intolerant)

Lily buys soy milk

Page 7: Identifying Paths to a Specific Behavioral Outcome

Target: Get Lily to buy soymilk

Path #5Lily likes to bake

Lily decides to bake a vegan cake

Lily buys soy milk

Page 8: Identifying Paths to a Specific Behavioral Outcome

Target: Get Lily to buy soymilk

Path #6Lily reads the

newspaper regularly

Lily reads an article on the benefits of

soy milk

Lily buys soy milk

Page 9: Identifying Paths to a Specific Behavioral Outcome

Design Options

Each path is different and presents a unique opportunity for design.

Having options lets you get creative and expand the reach of your design.

So starfish now and

improve your design!

Page 10: Identifying Paths to a Specific Behavioral Outcome

Want to learn more about

starfishing or behavior design?

Comment below

Visit captology.stanford.edu

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