Center for New Media and Citizen Engagement

Karen Trebon, karen.trebon@gsa.gov, 202-501-1802Office of Citizen Services and Innovative Technologies (OCSIT) U.S. General Services AdministrationOctober 19, 2010

OCSIT has a long history of engaging with citizens

• USA.gov

– We’ve come a long way since launching as FirstGov in 2000

– 22 mobile apps

– Spanish version of USA.gov is GobiernoUSA.gov

• USA.gov Search

– Now with “search as you type”

– Free for other agencies to use

– iPhone app released October 14, in conjunction with USA.gov 10th Birthday party

• Customer service by email and web chat

• National Contact Center at 1 (800) FED INFO

Also using free New Media tools

• U.S. Government YouTube channel

• Facebook pages

• Twitter – Government URL shortener http://go.usa.gov– Like bit.ly, you get a shorter URL– Public knows they are getting official gov. info.

• GovGab blog

Web and New Media Management

• Web Manager University New Media Talks• WebContent.gov• Web Content Managers Forum and Listserv• Terms of Service Agreements – Basic agreements between GSA and 43 social media

providers– May not address all your issues, but it’s a place to

start

Open Gov• Open Government Directive 12/8/09

• www.gsa.gov/open

• GSA helped other agencies get comments on their open government plans

• Set up IdeaScale “instance” for most of the 24 CFO Act agencies

• Faster and easier than each agency doing it’s own market research, procurement

• Create once, use many !

Working closely with U.S. CIO and CTO, White House OSTP

Two products launched since the Center was founded in the Spring

Citizen Engagement Platform

http://citizen.apps.gov

Features of CEP• Two discussion forums, two wikis, one blog tool• MediaWiki – same software that drives

Wikipedia• Wiki templates– Project management– Meeting planning– Document creation– Brainstorming

• Release blog to keep track of developments

More CEP Features

• Complies with accessibility requirements

• Hosted in secure federal cloud space

Launched September 7 with almost 40 challenges from 16 agencies

The Orteig Prize inspires Charles Lindbergh to give flight to the commercial aviation industry.

Photo by Flickr user wallyg used under a Creative Commons license

The Progressive Automotive X-Prize is breaking energy barriers—and our addiction to fossil fuels.

Photo by Flickr user Argonne National Laboratory used under a Creative Commons license

Spur discovery and investment

Tap into new sources of innovation

Only pay for results

Set the goal, not the approach

Raise awareness and action

Easy. Clean, inviting design.

A friendly introduction for all types of users.

Easily discover challenges that matter to you.

Provide powerful financial and social incentives.

Get from idea to online in minutes.

GSA has addressed procurement, privacy, security, accessibility, usability and other important issues.

Photo by Flickr user Kevin H. used under a Creative Commons license

Amazing Partners

Celebrate thechallenges,

not the website

Amazing Partners

CPSC Carbon Monoxide Safety Poster Contest

Kids.gov “How to Become President”

HHS Connecting Kids to Coverage

EPA Game Day Challenge

Results so far • 283,909 page views on Challenge.gov• 69,171 visits to Challenge.gov• 2,674 “supports” from the public• 1,809 social media mentions, sentiment 94% +• 795 followers on our Twitter account

Photo by Flickr user euthman. used under a Creative Commons license

Photo by Flickr user pauldevoto. used under a Creative Commons license

Federal Agencies• Get access on Challenge.gov• Learn more about challenges• Look for opportunities• Spread the word

The Public• Sign up and get started!• Find great challenges• Support, discuss, and share• Solve, submit, and win

Thank you!

@GovNew Media

@challengegov

Resource List• Terms of Service Agreements

https://forum.webcontent.gov/Default.asp?page=TOS_agreements

• OMB Challenges and Prizes Guidance 3/8/10, Sample challenges

http://www.usa.gov/webcontent/reqs_bestpractices/challenges/index.shtml

• Web Content Mgrs. Forum

https://forum.webcontent.gov/general/login.asp

• WMU

http://www.usa.gov/webcontent/wmu/