iewb-vo-vol2.v3.00.lab9.solutionsguide

8/13/2019 IEWB-VO-VOL2.v3.00.lab9.solutionsguide

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CCIE Voice Lab Workbook Volume II Version 3.0 Lab 9 Solutions

Copyright 2009 Internetwork Expert www.INE.com- 1 -

Task 1.1

SW1:vlan 11name VOICE!

vlan 12name DATA!interface range FastEthernet 0/2 - 4switchport mode accessswitchport voice vlan 11switchport access vlan 12

R2:vlan databasevlan 11 name VOICEvlan 12 name DATAexit

!interface range FastEthernet 0/1/0 - 1switchport mode trunkswitchport trunk allowed vlan 1,11,12,1002-1005switchport voice vlan 11switchport trunk native vlan 12

SW2:vlan 11name RACK1_VOICE!vlan 12

name RACK1_DATA!interface range FastEthernet 0/1 - 2switchport mode accessswitchport voice vlan 11switchport access vlan 12


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Task 1.2

R1:ip dhcp pool PHONESnetwork 177.1.11.0 /24

option 150 ip 177.1.10.10default-router 177.1.11.1!dns-server 177.1.11.1!ip dhcp excluded-address 177.1.11.1 177.1.11.59ip dhcp excluded-address 177.1.11.91 177.1.11.254

R2:ip dhcp pool PHONESnetwork 177.2.11.0 /24option 150 ip 177.1.10.10default-router 177.2.11.1!

dns-server 177.2.11.1

ip dhcp excluded-address 177.2.11.1 177.2.11.59ip dhcp excluded-address 177.2.11.91 177.2.11.254

R3:ip dhcp pool PHONESnetwork 177.3.11.0 /24option 150 ip 177.3.11.1default-router 177.3.11.1!ip dhcp excluded-address 177.3.11.1 177.3.11.59ip dhcp excluded-address 177.3.11.91 177.3.11.254


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Task 2.1

Step 1:Navigate to Route Plan > Class of Control > Partitionsand click the Add a New

Partitionlink. Add two new partitions named PT_USA" and "PT_GLOBAL"

Next navigate to Route Plan > Class of Control > Calling Search Spaceand click theAdd a New Calling Search Spacelink

Add a new CSS called CSS_HQ_DEVICE containing partition PT_USA. Copy the newCSS and rename it to CSS_BR1_DEFAULT". Next, add a new CSS named"CSS_GLOBAL" adding partition "PT_GLOBAL"

Step 2:Navigate to System > Device Pooland click the Findbutton to list the available device

pools. Rename the Default device pool to DP_HQ, and set the Calling Search Spacefor Auto-Registrationto CSS_HQ_DEVICE then click the Updatebutton. Copy theDP_HQ device pool and name the new one DP_BR1. Finally, create a device poolnamed "DP_BR2".


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Step 3:Use the CUCM ServiceabilitySubsystem. Navigate to Tools > Service Activation.Choose the server corresponding to the CUCM Publisher first. Activate all the servicesexcept for the following: Cisco Messaging Interface,Security Services,Cisco Certificate

Authority Proxy Function and Cisco WebDialer. Activate the same set of services, withthe exception of Cisco TFTP Server, in the Subscriber CallManager.


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Step 4:Login to the CUCMAdminutility and proceed toSystem > Cisco Unified CM. Enable

Auto-Registration with the CCM-PUB CallManager using extension range 1001-1003,and the external phone number mask 775201XXXX

Navigate toSystem > Cisco Unified CM Groupand change the order of theCallManagers in the group so that CUCM-PUB is preferred over CUCM-SUB. Don'tforget to switch it back, after the auto-registration has completed. Phones will now auto-register.

Perform the following steps to complete the IP Phone registration & configuration.

Step 1:If you are using soft-phones, configure them to register with the CallManager server. Next,login to the CCMAdminutility, navigate to Device > Phoneand click the Findbutton to listall registered phones. Ensure all your IP phones have registered with the CallManagercluster.


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Create a table of IP Phone MAC addresses and their associations to the IP Phones in therack (e.g. MAC 0123.4567.89AB is HQ IP Phone 1 etc). Use the show cdp neighborcommand on the switches to accomplish this. Using the MAC address table, locate therespective phone in the list of registered phones and start configuring them one by one.

Step 2:Select the phone you want to configure and set the proper Device Pool (DP_HQ orDP_BR1), Description (e.g. HQ IP Ph1), Calling Search Space(CSS_HQ_DEFAULT for the HQ Phones and CSS_BR1_DEFAULT for the BR1Phones), at the device-level settings.

Step 3:

Once you have finished with the device settings, click on the primary DN (Line 1) of thephone. Change the Directory Number to match the one assigned to the phone per theinformation provided. Set Display (Internal Called ID) to a value that matches the phone,

e.g. HQ IP Ph1. Ensure the External Phone Number Mask matches the site the phonebelongs to (775201XXXX and 312301XXXX for HQ and BR1 respectively). For the HQPhones, also ensure you set the additional number (7001, 7002, or 7003) on line 2 of thephone.

Repeat Steps 2-3until you have all the phones configured.

Tasks 2.2 - 2.3

R3:

ntp master!!telephony-servicemax-ephones 2max-dn 16ip source-address 177.3.11.1 port 2000dialplan-pattern 1 21313... extension 4create cnf-filessecondary-dialtone 9date-format mm-dd-yytime-format 12system message CallManager Express at BR2!

ephone-dn 1 dualnumber 3001name BR2 IP Ph1description +442321313001label Line 1 - 3001call-forward busy 3555call-forward noan 3555 timeout 7


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!ephone-dn 3 dualnumber 3002name BR2 IP Ph2description +442321313002label Line 1 - 3002

call-forward busy 3555call-forward noan 3555 timeout 7!! Assign mac-addresses per your topology!ephone 1mac-address 0006.D7E5.C8E1ephone-template 1button 1:1user br2user1 password ciscorestart!ephone 2mac-address 000C.F12F.C447ephone-template 1button 1:3user br2user2 password ciscorestart


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Task 3.1

Step 1:

Locate the port. The location will be used to configure the T1 and gateway.

VORack01R1#show diagSlot 0:

C2811 Motherboard with 2FE and integrated VPN Port adapter, 2 portsWIC Slot 0:

T1 (2 port) Multi-Flex Trunk WAN daughter card

From the output above, the location is determined to be 0/0(Slot 0 of the router, Slot 0 of the motherboard)

Step 2:

R1:

!! Define the isdn switch-type (In this case NI2)

!

isdn switch-type primary-ni!

! Enable clock participate

!network-clock-participate wic 0

!

! Configure the controller, and ensure the PRI protocol is MGCP!

controller t1 0/0framing esflinecode b8zs

pri-group timeslots 1-6 service mgcp!! Bind the Layer 3 packets to the CUCM system

!interface serial 0/0/0:23

isdn bind-l3 ccm-manager!

mgcp

mgcp call agent 177.1.10.20mgcp bind control source loopback 0mgcp bind media source loopback 0

mgcp dtmf voip codec all mode out-of-band!ccm-manager redundant-host 177.1.10.10

ccm-manager mgcpccm-manager switchback immediate!


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Step 3:

On the CUCM Publisher server, navigate to Device > Gateway. Click the Add Newbutton,and follow through the steps to configure the gateway:

After selecting the type (2811), select the protocol (MGCP)

Configure the gateway. Use the full hostname of R1 for the domain name. Select the NM-4VWIC-MBRD as the module in Slot 0, and NI2 for the switchtype:


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Step 4:

Click save, then select the subunit where the card is located. This location was determinedearlier (0/0/0):

Click save once again, then click the link for the T1 Card:

Chose the gateway protocol to be used, in this case PRI:


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Configure the applicable settings for the gateway. The End-Point name and description areautomatically configured, and will be used later for configuration of the channel status. Allsettings required must be configured as shown below:

Continue with further configuration of the gateway. The PRI Protocol Type is automatically

set, however you must change the Channel Selection Order. Next, uncheckthe Inhibitrestarts at PRI initialization, and checkthe Enable status polloption boxes.


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Also check the following three options, which will enable IE (information element) deliveryand redirection:

Click the save button, and copy the End-Point Name.

Step 5:

Navigate to System > Service Parameters. Chose the Publisher server, and the CallManager Service:


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Once the page has loaded, click the Advancedbutton, which will display all of theadvanced parameters:

Locate the Change B-Channel Maintenance Status 1Field under the ClusterwideParameters, and enter the endpoint name of the gateway followed by = 0001 1111 11111111 1111 1111. The field should appear like this:

S0/SU0/DS1-0@VORack01R1 = 0001 1111 1111 1111 1111 1111


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Task 3.2

Perform the following steps to configure R2 as H.323 gateway and register it with theCallManager cluster:

Step 1:

R2:

!

! Configure the switchtype and clocking!isdn switchtype primary-ni

network-clock-participate wic 0!controller t1 0/0/0

framing esflinecode b8zspri-group timeslots 1-3

!interface serial 0/0/0:23isdn outgoing display-ie

!! Configure the h323 gateway, binding to the loopback interface

!

interface loopback 0h323-gateway voip interface

h323-gateway voip bind scradr 177.1.254.2!! Create the incoming dial-peers

!dial-peer voice 1 potsincoming called-number .

direct-inward-dial!

! Configure two dial-peers. One to the SUB and one to the PUB!dial-peer voice 3120 voip

destination-pattern 312301....$session target ipv4:177.1.10.20voice-class h323 1

!dial-peer voice 3121 voipdestination-pattern 312301....$

session target ipv4:177.1.10.10voice-class h323 1!

! Configure the outgoing dial-peers!

dial-peer voice 911 potsdescription == 911 ==destination-pattern 911

port 0/0/0:23forward-digits 3!


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!dial-peer voice 9911 pots

description == 9911 ==destination-pattern 9911port 0/0/0:23 forward-

digits 3


description == Local Calls == destina-tion-pattern 9[2-9].............$port 0/0/0:23


description == Long Distance ==destination-pattern 91[2-9]..[2-9]......$port 0/0/0:23

prefix 1!dial-peer voice 902 pots

description == International ==

destination-pattern 9011Tport 0/0/0:23

prefix 011clid strip name!

Step 2:

On the CUCM Publisher server, navigate to Device > Gateway. Click the Add Newbutton,and follow through the steps to configure the gateway:


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Enter the configuration settings for the gateway:Use the Loopback IP from R2 as the Device Name. Also define the Device Pool.

Set the significant digits to 4, and the Calling Search Space to CSS_BR1. Check theRedirecting Number IE Delivery Inbound box.


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Finally, check the Display IE Delivery and Redirecting Number IE Delivery Outboundcheckboxes. Then slick save.

Task 3.3

R3:!! ISDN PRI configuration!isdn switch-type primary-net5!controller E1 1/0/0linecode hdb3framing crc4pri-group timeslots 1-5!interface Serial 1/0/0:15isdn outgoing display-ie

!dial-peer voice 1 potsincoming called-number .direct-inward-dialport 1/0/0:15!


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Task 4.2

Step 1:Navigate to System > Service Parameters then select the CUCM service on thePublisher.Set the Stop Routing on Unallocated Number Flag field to False.

Step 2:Navigate to Call Routing > Route/Hunt > Route Groupand click the Add a New RouteGrouplink. Create the following route groups: RG_HQ, RG_BR1 and RG_BR2, eachcorresponding to the appropriate Gateway/Trunk.

Step 3:Navigate to Call Routing > Route/Hunt > Route List. Click the add new button, andcreate a new Route List named RL_LOCAL:

Click save, then click the Add Route Groupbutton. Select the Standard Local RouteGroup:


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Step 4:Navigate to System > Device Pool. Select the DP_HQ. Set the Local Route Group to thecorresponding route group. Repeat this step for the branch sites.

Step 1:

Navigate to Call Routing > Route Hunt > Route Pattern. Create a new pattern \+! Ensure

the Urgent Priority box is checked, and the Local Route Group is used:


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Step 2:Navigate to Call Routing > Route Hunt > Route Pattern. Click Add New, and create thefollowing Translation Patterns. Use the table below for reference:

Translation Pattern Partition/CSS & (Settings)

9.1[2-9]XX[2-9]XXXXXX PT_USA / CSS_GLOBAL (Not Urgent)Number Type: National / Plan: ISDNCalling Party Transform Mask: XXXXXXXXXXPrefix + (Called)Strip Predot (Discard Digits)

9.[2-9]XXXXXX PT_BR1_DEVICE / CSS_GLOBAL (Not Urgent)Number Type: Subscriber / Plan: ISDNCalling Party Transform Mask: XXXXXXXPrefix + (Called)Strip Predot

9.011! PT_USA / CSS_GLOBAL (Not Urgent)

Number Type: International / Plan: ISDNCalling Party Transform Mask: XXXXXXXXXXXPrefix + (Called)Strip Predot

9.011!# PT_USA / CSS_GLOBAL (Not Urgent)Number Type: International / Plan: ISDNCalling Party Transform Mask: XXXXXXXXXXXPrefix + (Called)Strip Predot Trailing #

911 PT_USA / CSS_GLOBAL (Urgent)Number Type: Subscriber / Plan: ISDN

Calling Party Transform Mask: XXXXXXXPrefix + (Called)Strip Predot

9.911 PT_USA / CSS_GLOBAL (Urgent)Number Type: Subscriber / Plan: ISDNCalling Party Transform Mask: XXXXXXXPrefix + (Called)Strip Predot

9.1900XXXXXXX PT_USA / CSS_GLOBAL (Urgent)Block This Pattern (Unallocated Number)

3XXX PT_BR1_DEVICE / CSS_GLOBAL (Urgent)Number Type: International / Plan: ISDNPrefix +01144232131 (Called)


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Step 3:Navigate to Call Routing > Transformation Pattern > Called Party TransformationPattern. Click Add New, and create the following Transformation Pattern: \+.!

Step 4:Navigate to Device > Gateway. Select the MGCP Gateway for R1. Choose the Called andCalling Party Transformation CSSs:

Repeat this step on the Br1 gateway.


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Step 5:Navigate to Device > Phone. Select each phone and set the relevant Device CSS:

Repeat this step for each phone using the appropriate sites CSS.

Step 6:Navigate to Call Routing > Route Hunt > Route List. Create a new list namedRL_HQ_LOCAL_BACKUP_BR1. First add the HQ gateway, setting the Called PartyNumber Type to Subscriber, then click save.

Next, Add the BR1 gateway, with the following settings:


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Step 7:

Navigate to Call Routing > Route Hunt > Route Pattern. Create a new pattern as shownbelow:

Step 8:

Navigate to Call Routing > Translation Pattern. Create a new translation pattern toensure 10 digit calls from the Br1 phones to HQ Ph1 are routed as an On-Net call to 7001:


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Task 4.4

R3:

!voice translation-rule 10rule 1 /$....$/ /+44232131\1/!voice translation-profile GLOBAL_OUTtranslate calling 10!voice translation-rule 100rule 1 // // type any subscriber plan any unknown!voice translation-profile SUBSCRIBERtranslate called rule 100!voice translation-rule 200

rule 1 // // type any national plan any unknown!voice translation-profile NATIONALtranslate called rule 200!voice translation-rule 300rule 1 // // type any international plan any unknown!voice translation-profile INTERNATIONALtranslate called rule 300!voice-port 1/0/0:15translation-profile outgoing GLOBAL_OUT

!dial-peer voice 999 potsdesc == Emergencyport 1/0:15destination-pattern 999forward-digits 3translation-profile outgoing SUBSCRIBER


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!dial-peer voice 900 potsdescription == Local numbers 8 digitsdestination-pattern 9[2-8].......$port 1/0:15

clid strip nametranslation-profile outgoing SUBSCRIBER

!dial-peer voice 901 potsdescription == LD 10 digitsdestination-pattern 90[2-8].........$port 1/0:15prefix 0clid strip name translation-profileoutgoing NATIONAL

!dial-peer voice 902 potsdescription == Internationaldestination-pattern 900.Tport 1/0:15prefix 00translation-profile outgoing INTERNATIONAL!

Task 5.1

Step 1:Navigate to System > Locationand notice the Hub_None Location link. This will be usedfor the HQ Site phones. Click the Add New button, and create a location corresponding to

the remote site and name the location LOC_BR1" Set LOC_BR1 bandwidth to 24Kbps(2xG.729)


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Step 2:Navigate to System > Region then click the Findbutton to list available regions.Renamethe Default region to REG_HQ. Add three new regions REG_BR1, REG_BR2,REG_MOH. Configure the region codec settings per the following matrix:

HQ BR1 BR2 MOHHQ G.711 G.711 G.729 G.711

BR1 G.711 G.729 G.711MOH G.711

Modify the Region to Region codecs under the Relationship section of the page. Note thatyou must click the save button after setting each Regions relationship.

Step 3:Navigate to System > Device Pooland click the Findbutton to list all device pools in thesystem. For each of the device pools DP_HQ, DP_BR1 and DP_BR2 set the Regionand Location to their respective settings:

Step 4:Navigate to Device > Gatewayand click the Findbutton to list all gateways. For each ofthe devices (HQ, and BR1 gateway) depending on their site, set the Location field toLOC_HQ, LOC_BR1. Next, navigate to Device > Trunkand modify the LOC for theTrunk to Br2.


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Task 6.1

Step 1:

R1:

voice-card 0no dspfarmdsp service dspfarm!sccp local Vlan 11sccp ccm 177.1.10.10 identifier 1sccp ccm 177.1.10.20 identifier 2sccp ip precedence 3sccp!sccp ccm group 1associate ccm 1 priority 2associate ccm 2 priority 1associate profile 1 register R1_CONF

!dspfarm profile 1 conferencemaximum-sessions 1associate application SCCPno shut

Step 2:

Navigate to Media Resource > Conference Bridge, then clickAdd a New ConferenceBridge link. Set the Conference Bridge Type field value to Cisco IOS EnhancedConference Bridge, Name to R1_CONF, Device Pool field valueto DP_HQ, theLocation field value to HUB_NONE, and Security Mode to Non Secure:

Register R2s dsp-farm with the CUCM cluster as transcoders per the followinginstructions:


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Step 1:R2:

voice-card 0no dspfarmdsp service dspfarm!

sccp local Vlan 11sccp ccm 177.1.10.10 identifier 1 version 7sccp ccm 177.1.10.20 identifier 2 version 7sccp ip precedence 3sccp!sccp ccm group 1associate ccm 1 priority 2associate ccm 2 priority 1associate profile 1 register R2_XCODER!dspfarm profile 1 transcodecodec g711ulaw

codec g711alawcodec g729r8codec g729ar8maximum sessions 3associate application SCCPno shut

Step 2:

Navigate to Media Resource > Transcoder. Clickthe Add a New Transcoder link. Setthe Transcoder Type to Cisco IOS Enhanced Media Termination Point, set the DeviceName to R2_XCODER and the Device Pool field to DP_BR1

Next, Organize media resources into Media Resource Groups (MRGs) and link the groupsinto Media Resource Group Lists (MRGLs) to be assigned to Device Pools.


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Step 1:Navigate to Media Resource > Media Resource Groupand create two MRGs eachcontaining either the Publisher or Subscriber MoH servers. Check the Use Multicast forMOH Audio box for each of the groups, and name the groups asMRG_MOH_PUB_MCAST and MRG_MOH_SUB_MCAST

Create an MRG for the BR1 transcoder and name the group MRG_XCODER_BR1.

Create a MRG for the HQ hardware conference bridge, named MRG_CFB_HW.

Leave the remaining software resources in the default (null) media resource group,available to any device in the system.


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Step 2:Create two MRGLs. One for each site: MRGL_HQ, MRGL_BR1 per the following table:

MRGL Name MRG List

MRGL_HQ

MRG_XCODER_BR1MRG_CFB_HWMRG_MOH_SUB_MCASTMRG_MOH_PUB_MCAST

MRGL_BR1

MRG_XCODER_BR1MRG_CFB_HWMRG_MOH_SUB_MCASTMRG_MOH_PUB_MCAST

Navigate to Media Resource > Media Resource Group Listto accomplish this task:

Step 3:

Navigate to System > Device Pooland change the Media Resource Group List for eachdevice pool, assigning the MRGLs to the appropriate devices pools for each site.


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Task 6.2

Step 1:Run the CCMAdminutility and navigate to Media Resources > Music on Hold Server.Locate the server corresponding to the Subscriber CallManager.

Step 2:Navigate toMedia Resources > Music on Hold Audio Source. Click the MOH AudioSource 1, check the Allow Multicasting field and then click the Update button.

Step 3:Navigate to Media Resources > Music on Hold Server section of the menu. Locate theserver corresponding to the Subscriber CallManager. Set the field Max Hopscorresponding to Multicast Audio Source 1 to 1 (so that multicast from the CallManagerservers wont be able to reach site BR1)

Step 4:Create two MRGs under the Service > Media Resource > Media Resource Groupsection of the menu containing the Publisher and Subscriber MoH servers, name themMRG_MOH_PUB and MRG_MOH_SUB. Do not enable the multicast flag for any ofthese groups.

Step 5:Add an MRG named MRG_MOH_SUB_MCAST that contains only the Subscriber MoHserver and has the multicast flag checked.

Step 6:Configure multicast routing on R1 and R2 as follows:

R1:ip multicast-routing!interface FastEthernet 0/0.10ip pim dense-mode!interface FastEthernet 0/0.11ip pim dense-mode!

interface Serial 0/0/1:0.1ip pim dense-mode

R2:

ip multicast-routing!no ip igmp snooping!


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interface Vlan 11ip pim dense-mode!interface Serial 0/0/1:0.1ip pim dense-mode!

interface Loopback 0ip pim dense-mode

Task 6.3

!voice card 1no dspfarmdsp services dspfarm!sccp local FastEthernet0/0.11sccpsccp ccm 177.3.11.1 priority 1!dspfarm transcoder maximum sessions 3dspfarm!telephony-servicesdspfarm units 1sdspfarm transcode sessions 3!

Task 7.1

Step 1:

Navigate toCall Routing > Call Park. Click Add New, and configure the park slots,ensuring only HQ phones have access, and only through the Subscriber CUCM:


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Task 8.1

Step 1:Perform the following steps in order to enable SRST functionality:

Step 1:System > SRST. Click Add New, and enter a name and the Loopback IP of R2:

Step 2:System > Device Pool. Locate DP_BR1 and set the SRST Reference:

Step 3:

Configure R2 to handle the incoming PSTN calls for BR1 IP Phones

R2:voice translation-rule 1

Rule 1 /312301$....$$/ /\1/!voice translation-profile DIDtranslate called 1


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Step 4:Configure outgoing call handling for SRST using the dialing prefixes table for reference.

R2:! SRST Dial-Plan!dial-peer voice 1 potsincoming called .direct-inwardport 0/0/0:23translation-profile incoming DID!dial-peer voice 911 potsdestination-pattern 911port 0/0/0:23forward 3!dial-peer voice 9911 potsdestination-pattern 9911

port 0/0/0:23forward 3!dial-peer voice 900 potsdesc == Localdestination-pattern 9[2-9]......$port 0/0/0:23

!dial-peer voice 901 potsdesc == LDdestination-pattern 91[2-9]..[2-9]......$port 0/0/0:23prefix 1

!dial-peer voice 903 potsdesc == Intldestination-pattern 9011.Tport 0/0/0:23prefix 011!

!dial-peer voice 2000 potsdestination-pattern 3...$port 0/0/0:23forward-digits 4

prefix 01144232131!


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R2:!! Configure fallback from MGCP application!call application alternate defaultccm-manager fallback-mgcp

!call-manager-fallbackmax-ephone 2secondary-dialtone 9max-dn 8ip source-address 177.2.11.1call-forward pattern .Ttransfer-pattern ....transfer-system full-consultvoicemail 917752011500call-forward noan 917752011500 timeout 5!


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Task 9.1

SW1:mls qosmls qos map cos-dscp 0 8 16 24 34 46 48 54!

!!interface range FastEthernet 0/2 - 3mls qos trust cosswitchport priority extend cos 1mls qos trust device cisco-phone

SW2:

mls qosmls qos map cos-dscp 0 8 16 24 34 46 48 54!!!interface range FastEthernet 0/1 - 2mls qos trust cosswitchport priority extend cos 1mls qos trust device cisco-phone

!! CME uses DSCP 26 for signaling so we need to change this to 24 (CS3)! Its not strictly necessary actually, just a good thing to keep in mind!mls qos map dscp-mutation DSCP26_TO_24 26 to 24!! Uplink!interface FastEthernet 0/24mls qos trust dscpmls qos dscp-mutation DSCP26_TO_24


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Tasks 10.1 - 10.3

Perform the following steps to integrate the Cisco Unity system with the CallManager

Step 1:

Navigate to Voice Mail > Cisco Voice Mail Port Wizard. Follow through the configurationsteps as shown below. Use the Navigation buttons at the bottom of the page to movebetween the configuration steps:

Set the number of ports to 2:

Use HQ related parameters for the Unity Call Routing configurations:


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Next, Select the option to add the numbers to a new Line Group:

Use the default Line Group name:


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Finally, review the settings on the confirmation page, and click Finish. The summary pagewill now display, and should appear as shown below:

Step 2:Click the Hunt List link from the Summary Page:


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Click the Add New button. Name the Hunt List HL_VM, and check both options boxes:

Click the Save button, then click the Add Line Group button that will appear. Select thepreviously created Line Group, and click Save:


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Step 3:Navigate to Voice Mail > Voice Mail Port Wizard. Click the link for the Hunt Pilot, andclick the Add New button. Configure the Hunt Pilot as shown below:

Step 4:

Navigate to Voice Mail > Voice Mail Pilot. Click the Add New button, and configure thesettings for the Pilot: (# 1500, CSS_HQ, Check the Default Box)


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Step 5:Navigate to Voice Mail > Message Waiting. Click the Add New button, and configure thetwo MWI numbers, one at a time. Use the copy button after the first configuration:

Step 6:Navigate to Voice Mail > Voice Mail Profile. Click the Find button, and select the DefaultProfile. Add the Pilot, and Mask to the configuration:


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Step 7:Navigate to Cisco Unity Connections (177.1.10.30) Open the Cisco Unified Serviceabilitysubsystem, navigate to Tools > Service Activation. Select all services, and click save:

Step 8:Open the Cisco Unity Connection Administration subsytem, and navigate to TelephonyIntegrations > Port Group. Click the Add New button, and configure the Port Group

Set the Display name to any value such as VM,and use the Port Name prefix created by theCUCM cluster for the Device Name Prefix:CiscoUM1-VI

**Do not include the 1 or 2 after the prefixname from the port numbers, this will notwork properly, and the Unity server willnever register with the CUCM

Set the IP Address to the Publishers IP


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Step 9:Navigate to Telephony Integrations > Port. Click the Add New button, and configure thenew ports:

Step 10:Navigate to Telephony Integrations > Port Group. From the Edit menu, select Servers:


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Click the Add button, and enter the IP address of the Subscriber call Manager to both theCUCM servers, and TFTP servers. Ensure the order the CUCM servers is set as 0: SUBfor CUCM servers, and 1: SUB for the TFTP servers. (This is the same logic used in theCUCM Group CM order):

Step 11:From the Edit menu, select Port Group Basics. Notice the Reset Required Message, andclick the Reset button:


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Task 10.2

Step 1:Navigate to System Settings > Authentication Rules. Uncheck the Check against trivial

passwords for extra security field and check the Never Expires field then click Save:

Step 2:Navigate to Templates > User Templates. Selec the "voicemailusertemplate". Uncheckthe Set for Self-enrollment at Next Login" field then click Save:


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Step 3:Navigate toEdit > Password Settings. Uncheck User Must Change at Next Login":

Step 4:Navigate toEdit > Change Password. Set the password to 123456:


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Step 5:Navigate toUsers > Users. Click User > New User:

Use the table below to enter the User Information:

**Repeat this step to configure theremaining users.

Field Value

First Name HQ

Last Name IP Ph1

Display Name HQ IP Ph1Extension 1001

Alias HQ IP Ph1


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Step 6:On the CUCM Server, Navigate toDevice > Phone. Click the DN configuration link, andset the Forward to Voice Mail for the Busy and No Answer check boxes:

Configuration is now complete. Test by placing calls to applicable phones, and ensuringthe MWI light comes on. Finally, use the messages button to reach the Unity Voicemail

system, and check the message on the phone.


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Tasks 10.3

Step 1:Navigate to https://177.1.10.30:8443/ciscopca/ in your web browser, then login with theuser associated with HQ Phone 1:

Step 2:Click the link to launch the Personal Communications Assistant (PCA):


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Step 3:Navigate to Contacts > New Contact. Enter the following settings for the the Br1Ph1 user,then click save:


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Tasks 10.4 - 10.5

R3:voice service voipallow-connection sip to sip!

telephony-servicecall-forward pattern .Ttransfer-pattern .Tvoicemail 3500web admin system name administrator password ciscodn-webedittime-webedit!ip http serverip http path flash:/gui!!interface Service-Engine 0/0

ip unnumbered FastEthernet 0/0.11service-module ip address 177.3.11.254 255.255.255.0service-module ip default-gateway 177.3.11.1no shutdown

ip route 177.3.11.254 255.255.255.255 Service-Engine 0/0

!! Translation profile to simulate Voice-Mail mask!voice translation-rule 1Rule 1 /.*$....$$/ /\1/

!voice translation-profile TO_VOICEMAIL

translate calling 1translate called 1translate redirect 1!! Abbreviated numbers to access VM pilot and AvT!num-exp 3500 21313500num-exp 3555 21313555

!! DID number to access Voicemail!dial-peer voice 21313500 voip

destination-pattern 21313500session protocol sipv2session target ipv4:177.3.11.254dtmf-relay sip-notifycodec g711ulawmax-conn 3translation-profile outgoing TO_VOICEMAIL


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!! DID number to access AvT!dial-peer voice 21313555 voipdestination-pattern 21313555

session protocol sipv2session target ipv4:177.3.11.254dtmf-relay sip-notifycodec g711ulawmax-conn 3translation-profile outgoing TO_VOICEMAIL!!ephone-dn 15number 3998....mwi on!ephone-dn 16number 3999....

mwi off

CUE CLI:

Rack1R3#service-module Service-Engine 0/0 sessionTrying 177.3.11.1, 2025 ... OpenCUE>CUE> enPassword:CUE# offline!!!WARNING!!!: If you are going offline to do a backup, it is recommendedthat you save the current running configuration using the 'write' command,prior to going to the offline state.

Are you sure you want to go offline[n]? : y

CUE(offline)# restore factory default!!!WARNING!!!: This operation will cause all configuration and dataon the system to be erased. This operation is not reversible.

Do you wish to continue[n]? : yRestoring the system. Please wait .....doneSystem will be restored to factory default when it reloads.

Press any key to reload:


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IMPORTANT::IMPORTANT:: Welcome to Cisco Systems Service EngineIMPORTANT:: post installation configuration tool.IMPORTANT::IMPORTANT:: This is a one time process which will guideIMPORTANT:: you through initial setup of your Service Engine.IMPORTANT:: Once run, this process will have configured

IMPORTANT:: the system for your location.IMPORTANT::IMPORTANT:: If you do not wish to continue, the system will be haltedIMPORTANT:: so it can be safely removed from the router.IMPORTANT::

Do you wish to start configuration now (y,n)? yAre you sure (y,n)? y

Enter Hostname(my-hostname, or enter to use se-177-3-11-254): CUE

Enter Domain Name(mydomain.com, or enter to use localdomain): cisco.com

IMPORTANT:: DNS Configuration:IMPORTANT::IMPORTANT:: This allows the entry of hostnames, for example foo.cisco.com, insteadIMPORTANT:: of IP addresses like 1.100.10.205 for servers used by CUE. In orderIMPORTANT:: to configure DNS you must know the IP address of at least one of yourIMPORTANT:: DNS Servers.

Would you like to use DNS for CUE (y,n)?n

WARNING: If DNS is not used CUE will require the useWARNING: of IP addresses.

Are you sure (y,n)? y

Enter IP Address of the Primary NTP Server(IP address, or enter for 177.3.11.1): 177.3.11.1

Enter IP Address of the Secondary NTP Server(IP address, or enter to bypass):

Please identify a location so that time zone rules can be set correctly.Please select a continent or ocean.1) Africa 4) Arctic Ocean 7) Australia 10) Pacific Ocean2) Americas 5) Asia 8) Europe3) Antarctica 6) Atlantic Ocean 9) Indian Ocean

#? 8


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Please select a country.1) Albania 16) Greece 31) Portugal2) Andorra 17) Hungary 32) Romania3) Austria 18) Ireland 33) Russia4) Belarus 19) Italy 34) San Marino5) Belgium 20) Latvia 35) Slovakia6) Bosnia & Herzegovina 21) Liechtenstein 36) Slovenia

7) Britain (UK) 22) Lithuania 37) Spain8) Bulgaria 23) Luxembourg 38) Sweden9) Czech Republic 24) Macedonia 39) Switzerland

10) Denmark 25) Malta 40) Turkey11) Estonia 26) Moldova 41) Ukraine12) Finland 27) Monaco 42) Vatican City13) France 28) Netherlands 43) Yugoslavia14) Germany 29) Norway15) Gibraltar 30) Poland

#? 7

The following information has been given:

Britain (UK)

Great Britain

Therefore TZ='Europe/London' will be used.Local time is now: Sat Nov 24 14:10:01 GMT 2007.Universal Time is now: Sat Nov 24 14:10:01 UTC 2007.Is the above information OK?1) Yes2) No

IMPORTANT::IMPORTANT:: Administrator Account CreationIMPORTANT::IMPORTANT:: Create an administrator account. With this account,IMPORTANT:: you can log in to the Cisco Unity Express GUI andIMPORTANT:: run the initialization wizard.IMPORTANT::

Enter administrator user ID:(user ID): administrator

Enter password for : administrator(password): cisco

Confirm password for by reentering it:(password): cisco


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Perform the following steps to complete Web-Initialization of Cisco Unity Express

Step 1:Run the CUE Web-Init dialog (CUCME system must be pre-configured already with the

HTTP server enabled). Open the URL http://177.3.1.254/Web in your browser then loginwith the username administrator and the password cisco. Click the link RunInitialization Wizard.

Step 2:On the CallManager Express Login page enter hostname 177.3.11.1 (IP Address of theCUCME system) and the login/password you configured under telephony-service earlier(administrator/cisco).

Step 3:On the Import CUCME Userspage, check that both users are already created in the CME

system and that you checked the Mailbox fields.

Step 4:

On the Defaultspage, check Blank password and Blank PIN fields. On the CallHandlingpage set Voice Mail Number to 3500, set AvT number as 3555, then selectMWI On Number as 3998. and MWI Off Number as 3999.. Finish the WebInitprocess.

Step 5:Go back to the CUE CLI prompt, and apply the following configurations, to create usersand voice mailboxes:

CUE CLI:username br2user1 pin 12345username br2user2 pin 12345username pstnuser pin 12345!conf t!username br2user1 phonenumber 3001username br2user2 phonenumber 3002username pstnuser phonenumber 999!groupname Broadcasters member pstnuser!

voicemail mailbox owner "br2user1"no tutorialend mailbox!voicemail mailbox owner "br2user2"no tutorialend


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Task 11.1

Perform the following configuration steps to configure the JTAPI subsystem:

Step 1:

Login to the CUCCX machine using the following information:

Field Value

IP Address 177.1.10.40

Username (Windows) Administrator

Password (Windows) cciecisco

Username (CUCCX Initilization) Administrator

Password (CUCCX Initilization) ciscociscoJTAPI Username/Password jtapi/cisco

RMCM Username/Password rmcm/cisco

Launch the CUCCX adminsitration using the Application Administration Internet Explorershortcut on the desktop. Login using the credentials shown above

Choose Single Node, and click Setup:


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Enter the CUCM Publisher information, and username/password(admin/cciecisco)

Select the license file from the Desktop:

Once, the license file has been verified, click Next, and wait the activation process tocomplete (which may take up to 10 minutes)


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Add the Subscriber to the Selected AXL Service Providers: (Publisher first in order)

Add the Subscriber to the Selected CTI Managers: (Subscriber first in order)

Add the Subscriber to the Selected CTI Managers: (Subscriber first in order)


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Set the following System Parameters:

Choose the language:

Click search to find the users from CUCCM. Move the CUCCX user to the Adminsitratorlist, and ensure hquser3 is listed as a user:


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Step 3:

Navigate toDevice > Device Settings >IP Phone Servicesand click the Add a New IPPhone Servicelink.

Enter the Service Name as IPPA and the Service URL as:http://177.1.10.40:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp

(You may find this URL under Cisco CAD Installation Guide on the Cisco DocCD)

Click the link to Add a new Parameter and enter the following Parameters: Ext, ID, PWD:


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Step 4:

Navigate to the Device > Phonesection of the menu and locate HQ IP Phone 3. On thePhone Configuration page click the Subscribe/Unsubscribe servicesRelated links, thenchoose IPPA from the drop-down list click Continueand then click Subscribe.

Perform the following steps to configure the RMCM subsystem and create a JTAPI trigger:

Step 1:

Run the CRS Application Administration utility and then navigate to Subsystems > RMCM> Resource Groups. Click the Add a New Resource Group listlink and set theResource Group List Name to RG_DEFAULT then click the Addbutton:

Step 2:

Navigate to the Resourcessection and click on the hquser3. Change the ResourceGroup field to RG_DEFAULT then click the Updatebutton.


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Step 3:

Click the Contact Service Queueslink then click the Add a New Contact Queuelink. SetContact Service Queue Name to CSQ_DEFAULT and set the Resource Pool SelectionModel to Resource Group Click the Nextbutton, then choose the Resource GroupRG_DEFAULT and click the Addbutton.

Step 4:

Navigate to Application > Application Managementthen click the Add a NewApplicationlink. Set Application Type to Cisco Script Application and click the Nextbutton.


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Step 5:

Set the Name field to ICD, Maximum Number of Sessions to 2, and the Script fieldto icd.aef.Click the CSQ parameter check-box and set the parameter value toCSQ_DEFAULT and then click the Addbutton:

Step 6:

Click the Add a New Trigger link set Trigger Type to CM Telephony and set the triggerparameters according to the following table:

Field Value

Directory Number 1400Maximum Number of Sessions Default

Call Control Group JTAPI Group #0

Device Pool DP_HQ

Location HUB_NONEExternal Phone Number Mask 775201XXXX

Display ICD Port

Click the Addbutton.

Step 7:Navigate to System > Control Centerthen click the name corresponding to your server.Select the CUCCX Engine application and the click the Restartbutton.


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Task 11.2

Step 1:Run the CRS Application Administrationutility and then navigate to the Subsystems >RMCM > Skills section of the menu. Click the Add a New Skilland set the Skill Name to

sales then click the Addbutton. Repeat this step to add the support skill.

Step 2:Assign Skills to Agents. Navigate to Subsystems > RMCM > Resource. Select agent1and assign it two skills: sales with competence of 5 and support with competence of1

Next, select agent2 and assign it the same sales and support skills with thecompetence values of 1 and 5 respectively.

Step 3:

Add a new Contact Service Queue. Navigate to Subsystems > RMCM > Contact ServiceQueue and click theAdd a New Contact Service Queue link. Set the Contact ServiceQueue Name to CSQ_DEFAULT and Resource Pool Selection Model to ResourceSkills. Set Service Level to 5 and click the Nextbutton.

Step 4:Set Resource Selection Criteria to Most Skilled by Weight and add the sales andsupport skills to the queue. Set Minimum Competence for support and sales to 1.Then, set Weight for sales to 1 and Weight for support to 2. This ensures that thesupport skill is weighted more.

Step 5:Finally, assign the new CSQ to the ICD application. Navigate to Applications >Application Managementand select the ICD application. Click the CSQ parametercheckbox, and set the parameter value to CSQ_DEFAULT


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Task 12.1

Step 1:

On the CUCM Publisher, navigate to Device > Trunk. Create a new SIP Trunk:

Configure the trunk as shown below, using the Device Pool and Location for HQ:


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Set the Destination IP to the Presence Server IP address (177.1.10.50):

Step 2:

Navigate to User Management > End User. Click add new, and create a user for the HQPhone: hquser1, Password:cisco, Pin: 12345. Click Save:


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Click the Device Associationlink on the User configuration page. Locate and select HQPhone 1, then click Save Selected Changes.

Navigate back to the user page, and Set the primary extension to 1001:

Click the Add to User Grouplink near the bottom of the page. Select the Standard CTIEnabled Group, then click Add Selected.

Finally, click Save on the user page.

Step 3:

Navigate to User Management > Application User. Click add new, and create a user forthe Presence CTI Control:CtiGw, Password:cisco, click Save. Next, click the Add to UserGrouplink near the bottom of the page. Select the Standard CTI Allow Control of AllDevices then click Add Selected:

Step 4:

Navigate to Device > Phone. Select HQ Phone 1, and set the Owner User ID to the userpreviously created, then click Save:

Step 5:

Navigate to System > Service Parameters. Select the Publisher as the server, and CallManager as the service. Locate the CUP Publish Trunk Field, and set the trunk toPRESENCE_TRUNK created above, then Click Save:


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Step 6:

Navigate to System > Licensing > Capabilities Assignment. Locate and Select hquser1.Enable CUP and CUPC for the user. Click Save:

Step 7:

Navigate to System > Application Server. Click Add New, and set the type to CiscoUnified Presence Server, then click Next:

Set the Name to the Presence Hostname (CUPS7) then set the IPs, click Save:


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Open the Presence Administration homepage: (177.1.10.50). Click the PresenceAdministraion Link. Complete the integration steps, as shown below:Enter the CUCM hostname, and IP:

CUCM admin user and password cciecisco:

Security Password: cciecisco


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Check the listed information, and click Confirm:

Click the Home Link to reach the Adminsitration Page. Navigate to Serviceability and underService Activation, activate all services.

Step 8:Navigate to System > Security > Incoming ACL. Click Add new, enter ALL for both fields:


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Repeat this step to create an Outgoing ACL, also entering ALL.

Step 9:Navigate to System > Service Parameters. Select CUPS7, then Cisco UP SIP Proxy asthe service. Set the Proxy Domain name to cisco.com:

Step 10:Navigate to Presence > Gateways. Add a new gateway type CUCM with the Publisherinformation:

Step 11:Navigate to Presence > Routing > Settings. Set the Listener to Default TCP:


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Step 12:Navigate to Application > Cisco Unified Personal Communicator > Settings. Enter thePublisher IP for the TFTP server:

Step 13:Navigate to Application > Cisco Unified Personal Communicator > User Settings.Locate and Select hquser1 and assign the CTI profile:


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Step 14:Navigate to Application > Deskphone Control > Settings. Set the Status to On, enter thepassword of the CtiGw user created in CUCM (cisco), and enter the Subscriber, thenPublisher IP Addressess:

Step 15:Ensure you have Cisco Unified Personal Communicator installed on your computer. Youcan download this application from http://www.cisco.comLaunch the application, and enter user credentials created for hquser1:


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Click Log In, ensure Desk Phone mode starts, and place a call using the Dial Pad, ensuringthat HQ Phone 1 is placing the call:


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Perform the following to configure the softphone client:

Step 1:

On the CUCM Publisher, navigate to Device > Phone. Click Add New, and add a newphone for the Softphone: (Devicename: UPCHQUSER1)


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Click the Add New DN Line button. Set the DN to 1001 (To match the HQ Phone 1 Line 1appearance):

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