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Training Schedule

Updated August 20, 2013

If you have questions or would like to include additional training to the schedule, please contact Nancy Gilbert at nancy@cchn.org.

Clickable Topic Index (Training Schedule begins on next page):

CCHN Trainings

Behavioral Health

Billing

Board of Directors

Clinical Quality

Corporate Compliance

Data

Dental

Development & Fundraising

Electronic Health Records

Emergency Preparedness

Finance/Operations

HIPAA

Leadership

Patient Centered Medical Home

Special Populations

Workforce/ HR

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

CCHN Trainings

Community Health Center Frontline Supervisory Coaching Workshop—Denver, CO (CCHN/CNE)

September 19-20, 2013; 7:30am-4:15pm

$0 More information and registration here

You will learn about coaching as a leadership skill in this 2-day Introduction to Coaching Workshop for managers and executives supporting Leaders from the CHC Leadership workshop. Coaches will receive an overview of the leadership workshop, learn the difference between supervising and coaching, while also strengthening leadership skills in conflict resolution, active listening, creating a culture of inquiry and more. The aim of the coaching relationship is to ensure and support each leader's development of new leadership skills in the work environment and while completing the capstone project.

Community Health Center Frontline Supervisory Leadership Workshop—Denver, CO (CCHN/CNE)

September 24-27, 2013; 7:30am-4:30pm

$50 More information and registration here

You will develop greater skills and expertise in change management, diversity and culture, effective communication, conflict resolution and creating excellence in the workplace. These topics, among others, will be presented in this interactive workshop by expert faculty in a variety of teaching styles and presentation formats, including group activities, partnerships, classroom games, and more.

Nursing Leadership Institute—Denver, CO (CCHN)

3-part series, September 30, 2013, Jan16-17, 2014 & April 11, 2014

TBD Save the date—more information to come

A targeted initiative that will increase the ability of nurses to create IPCP teams with CHCs. This training is geared at RNs or APNs in a leadership role.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Interprofessional Collaborative Practice Development—Denver, CO (CCHN)

4 part series, Oct 25-27, 203 Dec 5-7, 2013, Feb 27-March 1, 2014, May 15-17, 2014

Save the date—more information to come

This is geared at strengthening interprofessional teams in the hopes it will support CHCs to receive PCMH recognition. CCHN staff work in partnership with CNE.

Behavioral Health

Mental Health First Aid Training and Resources for Rural Communities—webinar (NOSORH)

September 5, 2013; 12pm MDT

$0 Register here Rural populations are often underserved and possess health and behavioral health disparities while facing limited access to services. Mental Health First Aid (MHFA) has the potential to help rural communities by increasing mental health literacy among community members – creating a stronger, more prepared network of support. MHFA training and resources have been tailored for rural communities and are being shared nationwide in 2013.

Tele-behavioral Health Training and Technical Assistance Series – SAMHSA-HRSA

Wednesdays May 22 – Aug. 28, 2013; 10:00 am MDT

$0 for FQHCs Information and registration here.

This Tele-behavioral Health Training and Technical Assistance Series is designed to help you increase access to behavioral health services through telemedicine offered via interactive educational sessions with tele-behavioral health subject matter experts. Each educational session will be followed by separate Q+A/technical assistance session. Subject matter experts in the field will be available to assist you in your implementation.

Care Transitions in Behavioral Health—webinar series (NCBH)

Aug 29, Sept 4, Sept 9; times vary

$0 August 9th, September 4, September 9 registration

It is no surprise that just like in the rest of the healthcare system, behavioral health consumers and behavioral health organizations face critical issues when transitioning between sites of care. In this webinar, you will learn about the consequences of inadequate care transitions, information about the care transitions policy landscape, examples of well-known care transitions models, and an update on how the environment is responding to changes in this area.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Billing and Coding

Begin Transitioning to ICD-10 in 2013 – recorded webinar (HRSA)

Anytime $0 View the slides here National Provider Call: Video Slideshow Presentation now Available—Are you ready to transition to ICD-10? CMS has released a video slideshow presentation from the April 18 call on the CMS YouTube Channel with slides, the call audio and a written transcript.

ICD-10 Basics—Webinar (CMS)

August 22, 2013; 11:30am-1:00pm MDT

$0 More information and registration here

Are you ready to transition to ICD-10 on October 1, 2014? Join us for a keynote presentation on ICD-10 basics by Sue Bowman from the American Health Information Management Association (AHIMA), along with an implementation update by CMS. A question and answer session will follow the presentation.

ICD-10 Road Show—Pueblo, CO (CHIMA)

September 6-7, 2013; 7:30am-4:45pm (Fri), and 7:30am-12:15pm (Sat.)

$250 (CHIMA Member) $300 (nonmember) $50 (AHIMA Student)

More information here

The ICD-10 Road Shows will be taught by Colorado’s own AHIMA-Approved ICD-10 Trainers. These cost-effective seminars will allow you to get started on your ICD-10 education while learning from some of the industry’s best coding professionals. Cost includes 1-½ day seminar presented by ICD-10-CM/ PCS experts, seminar materials, breakfast on both days, and lunch on Friday.

Maximizing Revenue & Third Party Reimbursement in Health Centers Charleston, South Carolina (NACHC)

September 11-12, 2013;

Register here now Register now and save on the only CHC training that provides you the tools and techniques to ensure that your CHC's billing and collections procedures lead to financial success.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Board of Directors

Board Education Video Series – Downloadable training video available NOW (NACHC)

Anytime $0 Get it here. A series of three minute vignettes with discussion guide and resource links to use at regular board meetings will be available soon. The first two vignettes look at “What’s different about a community health center?” and prompts board member viewers to look at their own health center and assess potential barriers that could reduce access to care.

Board of Directors’ and Audit Committee’s Role in Financial Oversight—webinar (NACHC)

October 24, 2013; 12pm MDT

$99 Member, $149 Non-member

More information here

In an increasingly complex financial world, deciphering financial statements can be daunting. For boards and audit/finance committees to be effective reviewers of these documents, a solid foundation of understanding is important. This webinar will cut through the accounting jargon to show you how to focus on key concepts in financial statements, providing practical tips that can immediately be put to use. It also will discuss issues related to the reliability of financial information and some of the tricks that can be used to hide or misstate financial results. There will also be a discussion on the roles of a board and audit committee in the oversight of financial information.

Strengthening the Board Chair/CEO Partnership: Key to Effective Governance—Chicago, IL (NACHC)

August 24, 2013; 9am-4pm

Before 8/2: $285 After 8/2: $335

More information and registration here

The relationship between board chairs and chief executives is crucial for board effectiveness and health center well-being. This NACHC training can help participants learn how to: Support each other and become a more effective team, optimize board resources, plan and conduct board meetings that are engaging, productive and enjoyable.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Clinical Quality Effective Healthcare Communication 100 & 101 – Online learning modules with continuing education credits (HRSA)

Anytime / Five modules are 1 hour each

$0 Register here. Effective Communication Tools for Healthcare Professionals is free, on-line, go-at-your-own-pace training that has helped more than 4,000 health care professionals and students improve patient-provider communication. Take the course any time, night or day, to improve your ability to communicate with patients and overcome barriers that can keep patients from taking their medications according to your instructions, going to the emergency room when they would be better served in primary care or otherwise preventing them from getting the full benefit of the quality care you provide.

Fail-Safe Strategies for Achieving “Always” Patient Satisfaction in the Real Rural World—Webinar series (CRHC)

September 10, October 16, 2013; 11am-12pm MDT

$0 More information This three part series (two, 1-hour webinars and one 2.5-hour onsite workshop) is designed to give participants solid and immediate strategies and tools to: • Identify strengths and improve areas of weakness with respect to internal communication and patient interaction • Create an awareness of how personal behaviors impact patient perceptions • Formulate a right-sized strategy that cements behaviors for an “always” culture of commitment, reinforcement and accountability •Teach every employee how to speak directly to the heart of any patient-satisfaction survey tool

Health is Local—Denver, CO (CCMU)

September 11, 2013; 11:30am-1:00pm

$50 More information and registration here

The health care system does not exist without the people and communities who power it, and it cannot be changed without their help. Laws may be passed, and policies written, but community-driven solutions are the cornerstone of successful change. This year, the Colorado Coalition for the Medically Underserved’s luncheon aims to remind us that health is local—it is in our homes, our neighborhoods, and our workplaces—and we must engage our communities to lead the way towards better health.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

The Impact of Systems Improvements: A Progress Review Webinar on Healthcare-Associated Infections and Blood Disorders & Blood Safety—webinar (NACHC)

August 28, 2013; 12:30pm-1:00pm MDT

$0 More information and registration here

Please join us for a Healthy People 2020 Progress Review Webinar covering the topic areas of Blood Disorders and Blood Safety and Healthcare-Associated Infections. This webinar series focuses on tracking and measuring the progress of Healthy People 2020 objectives throughout the decade. Dr. Howard Koh, Assistant Secretary for Health, will lead the discussion on the U.S. Department of Health and Human Services’ combined efforts to achieve the Healthy People targets.

The Nuts & Bolts of Quality Operations Learning Lab—Branson, MO (NACHC)

October 2, 2103; 1:30pm-5pm

$70 More information here

The Nuts & Bolts of Quality Operations Learning Lab is a key building block in our commitment to helping health centers apply a comprehensive approach to Quality Management that includes ensuring safe patient care through an extensive system of verification of credentials and granting of clinical privileges.

Corporate Compliance

An In-Depth Look at Federal Tort Claims Act (FTCA) Coverage for Health Centers (FTLF)- Tempe, Arizona

February 24-25, 2014; 8:30am-5:30pm

$600 Information and Registration here

Operating a health center within the confines of the Federal Tort Claims Act (FTCA) has never been more challenging. The myriad requirements, involvement of various agencies, coupled with increased accountability and responsibility, can make providing health care services to your patients a risky proposition. It will also provide needed opportunities for you to share ideas and best practices with your colleagues from across the country.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Corporate Compliance Training—New York City (NACHC)

September 16, 2013; 1-5pm, and September 17, 2013; 9am-5pm

$649 for both days $449 for day 2 only $200 for toolkit purchase (required)

More information and registration here

Compliance 101 describes the evolution of corporate compliance programs and provides strategies for implementing effective compliance programs. Compliance 201 describes emerging enforcement trends, financial risk areas, clinical risk areas, and risk areas relevant to Section 330 requirements that are applicable to HRSA site visit reviews. The NACHC Corporate Compliance Toolkit contains sample policies and procedures, checklists and audit tools that you can put to use in your health center.

FTCA Risk Management Virtual Conference—webinar (ECRI & HRSA)

September 11-21, 2013; 9am-2pm MDT

$0 Save the date, more information to come

Learn techniques to effectively address potential and actual adverse events, to identify issues related to credentialing, and to employ an EHR for tracking without incurring the cost of travel. ECRI Institute, on behalf of HRSA, presents a free two-day virtual conference for health centers, free clinics, primary care associations, and HRSA project officers on strategies for addressing risk management challenges in the healthcare setting.

Data

Data Analytics to Prevent and Detect Fraud—Webinar (NACHC)

September 12, 2013; 12pm MDT

$99 Member, $149

Nonmember More information here

Organizations generate an enormous amount of transactional and attribute based data every day. This creates a need for an effective and efficient solution for analyzing the data to uncover potential fraud, waste and abuse. Forensic data mining is that solution. This session will cover what data mining is, common areas of application and case study examples of data analytics in action. Finally, the session will conclude with a discussion on how data analytics can help your organization take a proactive approach to fraud detection and prevention.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

UDS Mapper Webinars (Advanced & Beginner)

Biweekly $0 Register here. UDS Mapper is a resource to view UDS data geographically. Upcoming trainings are listed on the website.

Dental Community Health Center Dental Director: Basics and Beyond! Training Seminar _ Chicago, IL (NACHC)

August 24, 2013; See the registration information for times.

$225 Register here. -Learn about the many variables that complicate dental delivery in a Community Health Center -Understand the skills sets needed for being a dental director. -Become exposed to new methods and types of data needed to monitor and plan effective strategies. -Learn new national guidelines that will change the dental environment of the future. - Obtain new methods on how to prepare CHC clinics to provide quality care and improve patient outcomes.

How to Add or Expand Dental Services—webinar (NACHC)

August 29, 203; 12-1pm MDT

$0 Register Here Join the National Network for Oral Health Access (NNOHA) and the National Organization of State Offices of Rural Health (NOSORH) to learn successful strategies for adding or expanding dental services.

National Network for Oral Health Access National Primary Oral Health Conference – Denver, CO

November 10 – 13, 2013

Early bird member rate: $449; Early bird non-member rate: $499 (by Oct. 4, 2013). On-site member registration: $499; On-site non-member registration: $549

Information and registration here

The National Primary Oral Health Conference is the largest gathering of Health Center oral health program staff in the country and the primary venue for Health Center Dental Directors and their support teams to share quality improvement best practices, obtain clinical and administrative continuing education, and attend sessions on emerging oral health issues.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Development / Fundraising Rural Health Grant Writing Specialist Training—webinar series (NOSORH)

Oct 3, 17, Nov 14, Dec 5, 19, 2013, Jan 9, 23, Feb 6, 20, 2014; 11am-12:30pm MDT

$500 More information here

Don't miss this opportunity to learn how to write better grant proposals, turn rurality to your advantage, acquire additional writing experience, and more. Participants will benefit from learning about a range of approaches to grant writing from an array of rural health partners. This series is perfect for beginners seeking to gain the skills to research and draft winning proposals from various agencies.

Electronic Health Records A National Web Conference on Health IT-Enabled Quality Measurement: Perspectives, Pathways, and Practical Guidance—webinar (AHRQ)

Sept. 13, 2013; 12-1pm MDT

$0 Registration here This session will review three AHRQ-funded projects that provide the following: a) a review and synthesis of lessons of a long-standing research network to look for themes and hypotheses about factors that improve the quality of care through the use of EMRs, b) research related to the impact of an EHR implementation supported by interventions related to technical assistance and additional decision support tools on achieving improvements in quality measures, and c) an overview of a plan to collect and report quality measures for the Pediatric Emergency Care Applied Research Network (PECARN) using EHR data.

Digital Technology Impacting Healthcare—webinar series (GNYHA)

Aug. 21, Oct. 9, Dec. 4, 2013; 1-2pm MDT

$49 single webinar $119 series

8/21/13 Webinar - Roundtable Discussion: How will technology drive and impact care across a continuum? 10/9/13 Webinar - Roundtable Discussion: Mobile Healthcare Applications: What are the latest advancements in mobile healthcare technology, how will they impact your business and what do executives need to know to stay on top of and maximize this quickly expanding sector? 12/4/13 Webinar - New Technology Solutions: Targeted presentations on topics including supply chain/inventory control, telemedicine, and using real time data to increase patient satisfaction.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

On Demand Health IT Toolbox Webinars- Webinar (HRSA)

Any $0 Register here. A variety of webinars on various topics including quality improvement reporting, due diligence, operations and workflow, meaningful use, health IT for HIV/AIDS Care, workforce, etc.

Emergency Preparedness Community Emergency Response Team (CERT)—Denver

Many Available; Times vary either 8 am – 5 pm or 5:30 pm – 9:30 pm

$0 Register here If a disastrous event overwhelms or delays the community’s professional response, citizens can better protect themselves by applying the preparedness skills that they learned during training. These skills can help save and sustain their lives following a disaster until help arrives. "Denver CERT" skills also apply to daily emergencies.

Finance/Operations 340B University (At NACHC’s CHI Conference)—Chicago, IL (NACHC)

August 24, 2013; 8:0am—4:00pm

$0 More information here

340B University is an in-depth educational program designed for all 340B stakeholders to learn 340B compliance from industry experts. Topics covered in this session will be geared toward community health center specifically, and include fundamentals in implementing a compliant pharmacy program, using hands-on training with health center specific tools and resources. 340B University features leading practices, including previously audited entities with no findings, serving on its faculty.

Advanced CFO Skills for the CHC—webinar series (NWRPCA)

August 29, September 21, 26, October 10, 2013;

$600 for the series, $450 for members

More information here

August 29 Grants Management Cost Allocation Principles: Allowable and Non-Allowable Expenses •September 12 Revenue Cycle: Billing Department Structure: Staffing for Sustainability •September 26 Revenue Cycle: Avoid Medicare Billing Non-Compliance •October 10 Grants Management Sliding Fee Program Policy Notice OR Reinforcing the Principles of A-110

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

APHA Annual Meeting & Exposition—Boston, MA (APHA)

November 2-6, 2013

Fee Information Here

More information and registration here

The APHA Annual Meeting & Exposition attracts more than 13,000 national and international physicians, administrators, nurses, educators, researchers, epidemiologists, and related health specialists. APHA's meeting program addresses current and emerging health science, policy, and practice issues in an effort to prevent disease and promote health. APHA has a world of public health in store for you!

Current Trends in Healthcare Fraud—Webinar (NACHC)

September 26, 2013; 12pm MDT

$99 Member, $149 Non-member

More information here

Fraud can wreak havoc on organization financial performance and undermine business objectives. No business is immune from the risks associated with fraud, and community health centers are no exception. Health care organizations have some unique and rampant risks for fraud and embezzlement. Angela Morelock, a partner with BKD, LLP will share her insights into the world of internal embezzlement based on her experience investigating white-collar crime. With stories from the trenches, you will be simultaneously educated and entertained during this fast-paced program designed for those with or without an accounting background.

Developing a Great Federally Qualified Health Center (At NACHC’s CHI Conference)—Chicago, IL (NACHC)

August 23-24 Early bird: $395 Regular: $425

More information and registration here

Organizing a new health center or expansion program is complex. Fully understanding the foundations of health center development will help you increase your FQHC’s success. Developing a Great Federally Qualified Health Center is a two day intensive workshop on how to logically develop your program model from starting with a comprehensive needs assessment through developing health and business plans and budgets.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Internal Controls and Fraud Prevention –Webinar (NACHC)

October 10, 2013; 12pm MDT

$99 Member, $149 Non-member

More information here

Awareness is the first step toward mitigating fraud risks. Jeff Roberts of BKD, LLP will discuss the next step, assessing the internal controls in place to address these risks. It is critical to have a solid internal control structure. From tone at the top to management oversight, there are a number of controls that can be implemented to help deter fraud. Many community health centers face the challenge of limited personnel, making segregation of duties difficult. This session will include a discussion of mitigating controls and ideas for enhancing internal controls with limited personnel.

Managing Ambulatory Health Care Series: Training Courses for Clinical Leaders in Community Health Centers—Myrtle Beach, SC (NACHC)

November 4-7, 2013; 8am-3pm

$1695 by Sept. 30 $350 late fee added after Sept. 30, 2013

More information and registration here

NACHC partners with state and regional primary care associations (S/RPCAs) to offer community health centers the Managing Ambulatory Health Care (MAHC) training courses. The courses, presented in four levels are developed and taught by Harvard faculty. Although participants are encouraged to attend each training course in order as each level builds upon the other accordingly it is appropriate for any Clinical Leader, especially those with some experience in the leadership role and/or prior management training.

New Medical Director Training—Chincoteague Island, VA (NACHC)

September 20-21, 2013

$200 Registration here NACHC is pleased to sponsor Trainings for New Medical Directors hosted by NACHC or State and Regional Primary Care Associations (PCAs) as a foundational and essential building block in your career development as a health center Medical Director. This 1 1/2-day in-person training provides the core knowledge and competencies that all health center Medical Directors need to function as effective managers, leaders, and advocates for their centers and communities.

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

The Future of Rural Health—Webinar (CRHC)

August 23, 2013; 12pm MDT

$0 More information here

With the advent of the Affordable Care Act and Health Reform, ACOs, and greater scrutiny on reimbursements and outcomes, what lies ahead for rural health care facilities and providers? Join us on August 23, 2013 at 12 p.m. as CRHC’s Senior Advisor, Tommy Barnhart, gives an exclusive webinar on the Future of Rural Health including recommendations that have been brought forward to-date.

Health Care Reform

Affordable Care Act 101—Webinar (SBA)

Thursdays until October 2013: August 15, 2013; 10:00-11:00am MDT

$0 More information here

Small Business Administration and Small Business Majority are launching the Affordable Care Act 101 weekly webinar series. Small business owners can learn the basics of the Affordable Care Act and what it means for their company and employees, including insurance reforms, the small business health care tax credit, the new health insurance marketplaces, and employer shared responsibility provisions. Each week, SBA representatives will walk through the key pieces of the law so that small business owners can understand the facts and make the best, informed decisions they can about providing health insurance for their employees.

Are you ready for full implementation of the Affordable Care Act in 2014?—Webinar series (NWRPCA)

August 20, September 17, October 15, November 19, & December 17, 2013; 2pm MDT

$35 per webinar, $25 per webinar for NWRPCA members

More information here

Aug 20 Value-based Purchasing—Impact on CHCs Sep 17 Accountable Care Organizations—A Community of Care Oct 15 Meaningful Use—Getting Ready for Stages 2 and 3 Nov 19 Clinical Decision Support for Performance Improvement Dec 17 Patient-Centered Care Delivery

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Health Insurance Marketplace & Medicaid Expansion Outreach & Enrollment in Health Centers Part II—webinar (NACHC)

September 17, 2013; 11:30am-1:30pm MDT

$0 more information to come

This session will include outreach and enrollment strategies for targeting uninsured eligible populations and examples of successful initiatives as health centers prepare for the marketplace opening on October 1, 2013.

HIPAA

Leadership The Geiger Gibson Capstone Program in Community Health Policy and Leadership—Washington, D.C. (NACHC)

October 28-30, 2013

$750 More information here

The Geiger Gibson Capstone Program in Health Policy and Leadership is offered through a partnership between the Department of Health Policy in the GW School of Public Health and Health Services and the National Association of Community Health Center’s Leadership Development Institute. The program is designed to provide participants with the knowledge needed to understand U.S. health policy trends and their implications for community health centers (CHCs). Special emphasis is placed on current and emerging health reform implementation issues. Program speakers come from senior levels of Washington DC’s health policy leadership community, both inside and outside of government.

PCMH

Special Populations Access & Quality of LGBTQ Affirmative Healthcare—Salt Lake City, UT (AUCH)

Sept 23-24, 2013 $25 Registration here Association for Utah Community Health (AUCH) will partner with Utah Pride, Utah Health Policy Project, and Planned Parenthood to present Utah’s first conference focused on LGBT inclusive healthcare

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Learning Modules – Online presentations (National LGBT Health Education Center)

Any $0 More information here.

LEARNING OBJECTIVES: To identify factors that contribute to homelessness among people living with HIV/AIDS; To understand barriers that homeless people living with HIV/AIDS face when attempting to access quality medical care; To understand strategies for providing culturally competent, quality, HIV/AIDS care to persons who are homeless or at risk of becoming homeless

Sexual Health & LGBT Issues in Primary Care—webinar (MPCA)

Sept. 11, 2013; 12-1pm MDT

$20 Register here Health Care Providers in Primary Care- you are invited to a lunchtime webinar with Dr. Harvey Makadon. He is a nationally acclaimed expert from Harvard Medical School and the National LGBT Health Education Center, Fenway Health.

Workforce/ HR

Building Blocks for Staffing your Patient Centered Medical Home (PCMH) – Three part webinar series (NACHC)

Any $0 Get them here. Transformation to a patient centered medical home requires that health centers evaluate and realign their current staffing models. This webinar is the first in a three-part series that will explore three building blocks to assemble and strengthen the clinical workforce of a patient centered medical home.

Improving Patient Experience and Achieving “Always” Satisfaction – Webinar Series (CRHC)

September 10 2013; 11:00 am – 12:00 pm, MDT

Unknown Information here. This three part series (two, 1-hour webinars and one 2.5-hour onsite workshop) is designed to give participants solid and immediate strategies and tools to: Identify strengths and improve areas of weakness with respect to internal communication and patient interaction; Create an awareness of how personal behaviors impact patient perceptions; Formulate a right-sized strategy that cements behaviors for an “always” culture of commitment, reinforcement and accountability; Teach every employee how to speak directly to the heart of any patient-satisfaction survey tool

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Training Name & Organization

Date/Time Fee Registration Link Description back to top

Locum Tenens: Best Practices, Techniques and Trends—webinar (CRHC)

August 29, 2013; 1-2pm MDT

$0 Register here We know that hiring a Locum Tenens provider is not always the most ideal option, but they may be a better choice than you think. “Locum Tenens: Best Practices, Techniques and Trends” is a learning opportunity where you will be able to ask questions and receive information from experts in the field. The webinar will cover: ·The appropriate use of Locum Tenens ·Billing procedures ·Malpractice coverage ·What to expect from a Locums company ·And more!

Motivational Interviewing for Healthcare Professionals—Aurora, CO (CU)

September 27, 2031; 8:30am-4:45pm

Before 8/25: $190 After 8/25: $210

More information and registration here

This one-day course will provide an in-depth understanding of Motivational Interviewing as an evidence based approach to support health behavior change. A health care provider's knowledge of how to recognize patients' readiness, barriers, and motivation for change is essential to improving health outcomes. Attendees will participate in practice exercises and participatory learning experiences, and leave the workshop ready to try MI in patient encounters. Access to an interactive health behavior change website for follow-up networking and peer support is also included.