iflix™_brand_culture_v2 june (4)

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Page 1: iflix™_Brand_Culture_V2 June (4)
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2Tao Of iflixV.2

CONTENTS

OUR DNA 03

OUR PEOPLE 07

OUR VALUES 11

OUR MEMBERS 18

OUR BUSINESS 21

OUR ARCHITECTURE 23

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iflix Malaysia Team

Tao Of iflixV.2OUR

DNA

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OUR PROMISE

Your entertainment, your rules. We’ll use the power of the Internet to give people total control of how they discover and consume entertainment: the ability to access amazing content at an incredibly affordable price, on every device you own. Boom.

We put people in the driving seat of entertainment

SamSocial Media & Creative Lead

OUR VISION

To be the new face of entertainment, bring the worlds best content to people at a price that everyone can afford.

Ultimately, to be the leading entertainment service in Emerging Markets.

Tao Of iflixV.2

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OUR SOUL

Playing music on any device. Shopping whenever I want. Booking that holiday to anywhere, from everywhere. Staying connected with every friend I’ve ever made.

The Internet has put freedom back into our hands, but not with TV and movies.

Why do we put up with rigid TV schedules, overpriced subscriptions, movies continuously on repeat (again and again), and pain-in-the-@$$ movie download experiences.

iflix says, its time to change all that, and change it now!

Entertainment is now on your terms.

It’s time to bring the freedom of the Internet to the way you watch TV and movies. Not tomorrow, not next week, but right now!

Freedom to play the content you love on any device.

Freedom to binge on long weekends, or Monday nights.

Freedom to download movies in cafés without stroke-inducing data bills.

Freedom to choose your when, where, what and how.

Freedom to play.

iflix. Let’s Play.

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AshChief Technology Officer

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CORE FEATURES

THOUSANDS OF HOURS OF TV SHOWS & MOVIES The best of Hollywood, Asia and more, plus over 2,000 episodes of kids’ content.

WATCH IT NOW OR WATCH IT LATER Stream or download.

CONNECT UP TO 5 DEVICES Watch from any of your devices and stream on 2 at the same time.

ZERO CONTRACTS Feel free to feel free.

WANT TO PAY NEXT TO NOTHING FOR IT? Done. You can call all the shots with iflix.

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WHAT IS IFLIX

• SHORT - iflix is YOUR collection of TV shows and movies that you can stream or download, anywhere, anytime, on any device, on your terms, for an incredibly low price.

• LONG - Imagine being able to access a crazy huge selection of your favorite shows, THOUSANDS of hours of TV and movies from all over the globe. Shows from Hollywood and Hong Kong, Seoul and Shanghai, Thailand and Tokyo… And imagine being able to watch it whenever you want, wherever you want, 24/7 on your phone, laptop, tablet, TV… whatever…. all for less than the price of a pirated DVD. That’s iflix.

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OURPEOPLE

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AZRAN OSMAN RANIChief Operating Officer

Mark

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YOU CAN RECOGNISE AN iFLIX PERSON A MILE AWAY. WE’RE A LITTLE DIFFERENT: WE COLOUR OUTSIDE THE LINES, WE MARCH TO THE BEAT OF OUR OWN DRUM. WE MOVE FREELY, AND A LITTLE FASTER THAN THE CROWD.

We are cheeky, honest, fun. Confident, curious and smart. Very smart. But we are humble.

We keep it real. And speak from the heart. Our honesty may shock you at times and our cheekiness (not cheesiness) will tickle your soul.

We make big bets and always back each other because we’re one team with one purpose. To put people in the driving seat of entertainment. This purpose is always in our sights and everyday, we turn up to obsess over the shit that matters, big and small.

Yeah, we’re a little crazy, but for the right things. We obsess over the customer experience. We won’t sleep until our technology is so brilliant and simple, the user won’t even notice it’s there.

Playing hard means getting stuck into it. We’re absorbed and involved completely. Hands on, getting dirty, feet firmly planted. iflix is about unbelievable value – so we are cheap about all the stuff that doesn’t matter and excessively invest in all the stuff that does.

We go all-out for Freedom. This means...

... game-changing.

... taking risks & challenging the status quo.

... focusing on what we know, but curious on what we don’t.

... full commitment.

... being inclusive.

iflix people work hard and play even harder. We’re always ready. We’re in it for the long haul. We are here to win.

Let’s Play.

8THE BESTOF THE BEST

THE BESTOF THE BEST

Hizam,Head of Engineering

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HIRE FOR PASSION. STAY FOR THE ADVENTURE.

We don’t hire skilled people and motivate them. We hire already motivated people and inspire them.

We believe people are either pumped-up, or they are not. Unless you give motivated people something to believe in, something bigger than their job to work toward, they will motivate themselves to find a new job, and we’ll be stuck with whoever’s left!’ *

Firstly, we want people who are passionate about movies and TV shows – who have spent weekends binge-watching; who fiddle with systems to get the best audio and video quality; who remember favourite movie quotes and can vigorously debate the virtues of TV characters. Mostly, we want people who are truly passionate about joining our revolutionary cause to redefine how people in emerging markets consume entertainment. We want crazies who see a future that does not exist, and are maniacally-driven to build it.

We stay because of the people around us. You know, the ones with common values and sense of ambition. The ones who want to invent new things and do old things better. The ones whose distortion of reality present challenges that stretch us.

We stay for the ones that give us freedom to do things differently. The ones we trust not to drop the ball. We turn up even for the ones who annoy us (because they’re brilliant).

We turn up because the people around us value what we do. They believe in us and give us what we need. Together we create something more than a job.

This is our adventure. We don’t settle for anything less**.

* adapted from “Start with Why” by Simon Sinek ** adapted from ‘Why We Turn Up’ - blog.percolate.com

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Kimmy, Max, Ann & Pimiflix Thailand Team

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5 REASONS WHY YOU SHOULD NOT JOIN IFLIX TODAY.

RahimCreative Designer

Reason #5

You’re not a fan of entertainment. TV shows? Movies? Ain’t nobody got time for that! But let’s face it; sometimes you just need a little mental/physical stimulation. Nothing beats watching Keanu Reeves for an hour and a half straight (mental stimulation) or feel your body tingle every time Meg Ryan’s nose crinkles when she smiles (physical stimulation). iflix is made of serious movie buffs. Can’t believe we get paid to watch stuff all day as part of our jobs.

Reason #4

You like being told what to do. You want orders hurled your way? Join the Army. You like your shows decided for you? Just switch on your TV. We do things a little differently here. We trust everyone to do what they need to do. This could mean allowing the flexibility to work from home/from on top of a mountain/from a boat in the middle of the sea. And once a year, on their birthdays, every one at iflix gets a treat of their choice. Like a spa session, or tickets to Disneyland, or ten pints of ice cream. This last part isn’t true… yet. But we hope it will be. Once the CEO reads this?

Reason #3

You’re allergic to challenges. You avoid it like the plague. You like things to be easy. Sorry, but this just isn’t how we roll. Challenges, like being civil before our morning coffee or changing the landscape of entertainment in Southeast Asia, is met head-on equally. The tougher it gets, the more determined we become.

Reason #2

You hate having fun. Fun is the enemy. You’d rather die than make work enjoyable. One should suffer (slowly and painfully) in one’s job. You believe that a job that makes you happy is not a ‘real job’. Well, we call bullsh*t on that! We show up every day, work our butts off and have fun doing it. The impromptu cartwheels in the office are testament to that.

Reason #1

You really don’t get this list. Why are you telling me NOT to join iflix? Is iflix that bad to work at? Are you guys insane? Is this a joke? Let’s see. We’re looking for the right kind of people to be part of iflix. iflix is a really cool place to work at. No, we’re not. Well okay, maybe a little. And yes, it is. Having a sense of humour is something that goes a long way here at iflix. Ditto for having a playful side. Because at the end of the day, it’s going to be a funride. Question is… do you wanna play?

The reverse psychology of being awesome. Don’t join iflix if:

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OURVALUES

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* AZRAN OSMAN RANIChief Operating Officer

Azran

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• BE SIMPLE - but not simple-minded. In talk and tech, make it easy so we’re always accessible to everyone.

• BE BRAVE - but not stupid. Have some balls, take on challenges head-on and continue to disrupt the status quo.

• BE REAL - warts and all. This means being human, honest and accountable.

• BE CURIOUS - but not reckless. Because there’s always a better way, and we’ll find it.

• BE PLAYFUL - but not careless. We are cheeky and fun, and at times, a little bit silly.

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THESE VALUES ARE OUR X-FACTOR. WE DO THINGS A LITTLE DIFFERENTLY.

Quark & Veronicaiflix Philippines Team

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OURMEMBERS

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Vikram, Andy & Caryniflix Malaysia Team

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WE WELCOME WITH OPEN ARMS THOSE WHO ARE HIGH MAINTENANCE, CHAOTIC, NONCOMMITTAL, UNRELIABLE, DEMANDING, CRITICAL AND THOSE WATCHING THEIR WALLET.

Our members have varied motivations for joining - for some it’s value, others access to enjoyable content, or belonging to something special. They want to always be sitting in the driver’s seat.

And they love that kinda ride.

We refer to subscribers of iflix as our ‘members’. Our aim is for iflix to give our members the freedom to be themselves.

AFF

ECTI

ON

ATEL

Y KN

OW

N

AS

FLIX

TERS

NoveenIT Manager

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With any member interaction, put yourself in their shoes and talk to them like they were one of us:

• BE HONEST - If you liked talking to them, say so. If you can’t help them, let them know and offer an alternative. If you’ve made a mistake, tell them. We’ve got nothing to hide.

• BE SIMPLE - Don’t complicate things or use technical jargon. Get to the point quickly. Always help a member by giving simple and clear directions.

• BE FUN - If you’re having fun, chances are they’ll have fun. Never forget, iflix is no place for attitude.

• BE REAL - Talk naturally, with warmth and interest. Don’t read from a script, let your uniqueness shine through.

Our members not only demand these things, they deserve them.

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IF BY CHANCE, YOU ENCOUNTER A MEMBER WHO ISN’T LOVING IT, LISTEN TO THEM WITH UNDERSTANDING AND COMPASSION. SAY SORRY.

Even if you think we’ve done nothing wrong, still say sorry because we are truly sorry they’re feeling this way. No really, we are.

A LITTLE RESPECT

ZayaPR and Communications Manager, Philippines

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OUR BUSINESS

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Ninart Legal Counsel

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Our members want to enjoy limitless access to more content than they can view in a lifetime, and be able to access this all the time, anywhere.

When people are happy, business grows. Being a business that focuses on people is exactly how we’ll reach our goals. And we want to reach out to as many people in the region as possible. Our goals are big, BOLD, and achievable:

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LET’S GET DOWN TO BUSINESS

OUR BUSINESS GOALS ARE ABOUT GIVING THE BEST EXPERIENCE FOR OUR MEMBERS.

• BIG - The undisputed market leader in internet television in Southeast Asia. We want to reach 20 million members by 2019, out of the 600 million population, and stand shoulder-to-shoulder with the largest media companies.

• AFFORDABLE - The undisputed lowest cost subscription TV service with the most cost-efficient operations.

• RELIABLE - The most preferred service provider in terms of quality of speed, resolution and latency compared to others. - and the most responsive customer service standards.

• VARIETY - The undisputed market leader in total hours of programming available and widest variety of popular content relevant to the consumers in our markets.

We will celebrate our big milestones as we grow to this target.

We watch every dollar and spend it wisely on the things that will give our members the best value in the market.

We will obsessively focus on maintaining the highest standards of service reliability.

We will stay on top of our members preferences and scour the ends of earth to secure and deliver the programming content that they want.

SherwinCountry Head - Philippines

TrixieDigital Marketing Head - Philippines

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23OURARCHITECTURE

OURVISION

OURPILLARS

Big.

Affordable.

Reliable.

Unrivalled Content.

To be the new face of entertainment, bring the worlds best content to people at a price that everyone can afford.

Ultimately, to be the leading entertainment service in Emerging Markets.

OURPROMISE

Put people in the driving seat of entertainment.

OUROBJECTIVES

We want to give our members instant access to amazing entertainment no matter where they might be, or what they might be doing.

We want our members to feel that they’re at the heart of everything we do, every single day.

We want our members to tell our story, not the other way around.

OURVALUES

Be Simple.

Be Brave.

Be Real.

Be Curious.

Be Playful

AGENDA OF PRIORITIES(30 Day Action Items)

CRITICAL NUMBERS MEETING RHYTHMOURGOALS

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THAT’S IT IN A NUTSHELLWell, it’s more of a papershell. But anyway, you get the gist of what iflix is all about, who we are, and hopefully you’ve gained a better understanding of how we value our members.

If you have any more questions or just feel like telling a random story, give us a holler at [email protected]

Tao Of iflixV.2

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