IFS CUSTOMER SUCCESS PROGRAM

Unlock the value enabled by IFS solutions

AND TOOLSIFS METHODOLOGIES

Structured IFS tools and best-practice methodologies so you can enjoy faster, more focused implementations, upgrades and operations

Implementing or upgrading business software can be complex. On the one hand, a solution must reflect complex strategic and operational needs. It must be well-considered and fit-for-purpose. Any risks or issues must be identified, mitigated and carefully monitored. On the other, time is money. The faster you can reach a go-live with confidence, the sooner the solution can start to deliver commercial value to your organization and the real fun starts.

Bringing together proven tools, methodologies and engagement activities, the IFS Customer Success program proactively identifies business growth, risk and cost efficiency opportunity areas, constantly refining your IFS solution to ensure maximum relevance and lifetime value.

Accelerate your solution implementation, assure delivery and fully maximize commercial value throughout the system lifetime with consulting services and components to suit your needs.

IFS METHODOLOGIES

RAPID ROLL-OUTS, REDUCING THE RISK

Bringing together a range of proven tools and methodologies, IFS standardizes approaches and eliminates misinterpretation to enable your solution to deliver the expected commercial outcomes. IFS Methodologies and Tools include:

Structured implementation methodology

Centralized upgrade protocol

Solution functionality previews to validate what you buy versus what is delivered

Best-practice industry sector elements

Let proven IFS tools, methods and skills ensure your solution meets your business goals—quickly and cost-effectively.

SUCCESS IFS CUSTOMER

AND TOOLS

A ROBUST, PROVEN SUCCESS BASED MODEL

Enhance IFS software implementations and upgrades with structured processes and standards to meet your commercial goals Implementing software and upgrades successfully demands tight technical control and an expert hold of the functional requirements across the applications, while balancing business change. By adopting IFS’ structured methodology, with robust standardized steps and checks, you can reduce the time to go-live whilst significantly increasing the likelihood of success.

A STANDARDISED GLOBALIZED UPGRADE PROTOCOL

Undertake IFS software upgrades centrally, with significantly reduced risk

Software upgrades, especially across multi-country installations or businesses with complex unique requirements, can become complicated and high-risk without a standardized approach. Providing a centralized upgrade factory and standardized protocol, IFS identifies and manages local inconsistencies and typical roadblocks associated with a lack of process and skills, significantly reducing time, cost and risk.

BUSINESS BENEFITS WITH THE IFS IMPLEMENTATION METHODOLOGY

Maximize value—enhance the value of your IFS applications

Ensure consistency—trust in a robust process following the IFS methodology whether it is a partner-led or self-managed project

Maintain quality—ensure IFS architecture, prototyping, development and enhancements are delivered correctly and consistently —the IFS way

Deliver outcomes—achieve the solution value desired by your business at the outset

Reduce risk—manage scope-creep, technical issues, delays and unexpected costs

BUSINESS BENEFITS WITH IFS UPGRADE FACTORY

Reduce cost—streamline multi-country upgrades using a centralized IFS upgrade resource and roll-out

Ensure continuity—know that every upgrade is managed and executed consistently by the specialist IFS global upgrade factory team, which handles these requirements 24/7, 365 days a year

Save time—increase the speed and predictability of the upgrade delivery

Avoid issues—adopt a non-invasive upgrade process that dramatically reduces the risk of integration problems

Maintain control—upgrade as and when the business needs without fear of major issues, down-time or subsequent data issues

USING IFS METHODOLOGIES AND TOOLS TYPICALLY REDUCES THE WHOLE LIFECYCLE COST OF AN IFS SYSTEM BY UP TO 27%Source: IFS ‘Accelerators’ study 2019 reviewing 50+ medium and large implementations

METHODOLOGYIFS IMPLEMENTATION

IFS UPGRADE FACTORY

MAP AND PREVIEW FULL SOLUTION FUNCTIONALITY

Automatically map, visually preview and pre-flight your proposed IFS solution

Meeting a list of requirements within the software design involves significant interpretation. Building on the success of the IFS Scope Tool, IFS Solution Composer uniquely shares, at the earliest possible stage, a working preview of the solution design. Unlike competitor demos portraying selective elements, Solution Composer delivers an in-depth preview of your proposed IFS solution down the sub-processes, descriptions and enhancements required. Rapidly explore functionality, cost-effectively choose options or changes and accelerate final approval.

EMBED YOUR INDUSTRY SECTOR’S BEST PRACTICES AND PROCESSES FROM THE OUTSET

See what successful practices look like in your industry and rapidly embed them directly in your solution

Eliminate time-consuming, costly customizations by adopting proven industry configurations from a pre-built IFS library. Backed by 36 years of specialist global experience, IFS best practice models dramatically reduce the time to solution go-live. IFS Industry Accelerators have been developed for many sectors, including sub-sets of Aerospace and Defense; Energy, Utilities and Resources; Engineering, Construction and Infrastructure; Manufacturing; and Service.

Save time and cost—integrate proven, pre-built industry library definitions, all developed by the leading IFS experts globally

CUSTOMERS ACHIEVING A 90% SOLUTION FIT WITH PRE-DEFINED INDUSTRY ELEMENTS HAVE SEEN A 50% REDUCTION IN IMPLEMENTATION TIME AND COST IN COMPARISON TO THEIR PEERSSource: IFS ’Accelerators’ study 2019 based on five implementations using best practices

BUSINESS BENEFITS WITH THE IFS SOLUTION COMPOSER

Preview your full solution—see and experience a preview of your IFS solution before it’s built. Confirm at the outset ‘that’s exactly what I want’ and set a path to deliver

Explore options—understand what IFS options are available and find the best fit

Confirm functionality—compare your business requirements directly with the solution functionality proposed

Test-drive key processes—run common pre-loaded business processes to see how they are handled by the solution prototype

Quickly resolve issues—identify changes or refinements at the outset—well before implementation. Solution Composer integrates with other IFS tools to enable functions such as automated testing

Accommodate business changes—use Solution Composer after implementation to adapt to business changes

Preview best practice—experience a live preview of best practice configurations already being used successfully your industry sector peers

Remove guesswork—exploit definitions that already fully address specific and unusual industry-specific requirements

Refine easily—fine-tune and adjust the solution blueprint quickly and easily post-implementation

Streamline upgrades—apply regular upgrades seamlessly and easily without customization issues

ACCELERATORSIFS INDUSTRY

COMPOSERIFS SOLUTION

SECURE THE BUSINESS VALUE OUTCOMES OF YOUR PROJECT Enhance your self-managed or partner-led project with a structured IFS engagement.

As a business embarking on an IFS system implementation or upgrade, you want to be sure agreed project outcomes will be delivered and that schedules stay on track. IFS Safeguarding provides structured reporting and independent guidance to monitor progress, ensure best-practice and mitigate issues and risks.

DEFINE AND SECURE THE EXPECTED BUSINESS VALUE Building on the IFS business framework, IFS defines KPIs and builds a service plan to help customers realize the intended value of the solution.

Any executive-level decisions taken before, during and after project implementation will inevitably impact solution usage. IFS Value Assurance ensures you can adapt to strategic change such as company mergers, acquisitions or expansion into new markets. By continuously planning success, IFS Value Assurance ensures your IFS solution aligns to your dynamic strategic business goals.

BUSINESS BENEFITS WITH IFS SAFEGUARDING Get independent professional oversight—engage with IFS at critical touchpoints with a robust, fully structured plan to secure the architectural value inherent within IFS

Review the areas of highest risk—let IFS experts verify key milestones working with the delivery team

Agree a schedule of discrete activities—receive invaluable feedback and independent advice at various points throughout the project

BUSINESS BENEFITS WITH IFS VALUE ASSURANCE SERVICES

Benchmark against peers—understand what business data can drive change

Increase agility—adapt to new business changes effectively with minimal modifications

Drive user adoption—create an unparalleled experience for end users

Plan ahead—unlock the long-term strategic value for your business, including new functionality and AI advances in subsequent updates and versions

Maximize ROI—release the full business benefit from your solution investment

SAFEGUARDINGIFS

ASSURANCEIFS VALUE

FAST, RELIABLE ACCESS TO IFS EXPERTS

Secure on-demand expert IFS application support. Service routine requirements, as and when required and resolve needs effectively

Employing extensive dedicated operational staff to support IFS applications is often unnecessary, wasteful and costly. IFS Application Management Services provides a service model that enables access to the right people at the right time to resolve issues and execute service requests at the point of need.

Ensure a rapid response—access IFS helpdesk and receive a response within 2 hours, with experts working on operational fixes or building a new report or lobby

Improve end user experience—give end users access to the support they need to execute business tasks effectively

Maintain quality—IFS experts have an average of 6 years specialist experience enabling them to handle queries efficiently

CUSTOMERS USING IFS APPLICATION MANAGEMENT SERVICES TYPICALLY REDUCE THE COST OF OPERATIONAL MANAGEMENT BY 40% AND SECURE RESOLUTIONS 200% FASTERSurvey of IFS AMS Customer base 2019 compared to alternative models of accessing Application Management capability

MANAGEMENT SERVICESIFS APPLICATION

Find out more about the ways IFS Methodologies and Tools could help your business, email us at lifecycleservices@ifs.com

ABOUT IFS

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 3,700 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

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