www.IFSWORLD.com

REMAINING COMPETITIVE REQUIRES SHORTER ITERATIONS BETWEEN IDEAS, FEEDBACK AND ACTIONMARTIN GUNNARSSON, PRODUCT DIRECTOR, IFS

martin.gunnarsson@ifsworld.com+46 733 45 32 63

© 2010 IFS

STOCKHOLM, 2010-12-02

© 2009 IFS

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MOST GOOD IDEAS HAVE

A VERY SHORT LIFECYCLE.

THEY START IN THE BRAINBUT END IN THE MOUTH. MARTIN GUNNARSSON

© 2010 IFS

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CHALLENGES INNOVATIONS COME TO MASS

IFS

© 2009 IFS

COUNTRIES 54OFFICES 79NET SALES 2 600 MSEKEMPLOYEES 2 715CUSTOMER SITES

>7,000LANGUAGES 22

A COMPLETE OFFERINGSECURITY | OIL & GAS| ENERGY | INFRASTRUCTURE | AFTERMARKET

PROJECT

SERVICE & ASSET MANUFACTURING

SUPPLY CHAIN

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IFS APPLICATIONS - A BUSINESS APPLICATION FORAGILE SERVICE COMPANIES….

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…DEVELOPED TOGETHER WITH OUR CUSTOMERS

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IFS – TO BE THE MOST AGILE SOFTWARE VENDOR

INNOVATIONS COME TO MASS

Challenge

QUALITY | TIME | FUNCTIONALITY

Focus

DOING THE RIGHT THINGS & DOING THINGS RIGHT

Methodology

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THE LEFT AND RIGHT BRAIN FUNCTIONS

LOGIC INNOVATIONS

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THE PROCESS CONTROLS THE RESULTSDEFINE THE FRAMES

Give me 1 example of a real smart gadget

Give me 5 examples of how to use a brick

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LOGIC & INNOVATIONS

FIELD SERVICE MANAGEMENT

CONTRACT MANAGEMENT

COMPETENCE MANAGEMENT

WORKFORCE MANAGEMENT

SPARE PART MANAGEMENT

PERFORMANCE MANAGEMENT

FEELINGS MANAGEMENT

CULTURE

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AGILE SOLUTIONS NEED AGILE DEVELOPMENTINTRODUCING OUR AGILE DEVELOPMENT METHODOLOGY

AGILE SOLUTIONS NEED AGILE DEVELOPMENT

CUSTOMER NEED

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PLAN BASEDMETHODOLOGY

TEST

FEEDBACK

DEVELOPMENT

SPECIFICATION BASED ON

CUSTOMER NEEDS

CUSTOMER NEED

AGILEMETHODOLOGY

TEST – FEEDBACK – PRIORITIZE

DEVELOPMENT

DEVELOPMENT

DEVELOPMENT

TEST – FEEDBACK – PRIORITIZE

ITERATION DEMO

ITERATI

ON

DEMO

SPECIFICATION BASED ON

CUSTOMER NEEDSPRIORITIZED FROM ”MUST HAVE” TO ”NICE TO HAVE”

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AN EXAMPLE

TARGET #1: INCREASE RESOURCE UTILIZATIONS WITH 15% WITHIN ONE YEAR IN SWEDEN

Involve your people from corporate, regions and your customers

Collect the proposed actions and make clear prioritizations (1 to n…)

Define a few iterations how to implement the prioritized actions

Communicate and agree on the actions . Postpone low prioritized actions

Perform a live-test in small scale and dare to get customer feed-back (stabilization phase)

Full roll-out (production phase)

Need of a scheduling tool

Competence inventoryRetain experienced engineersRecruit new skills

Standardize service offering

Capture job statuses in the field

EXAMPLE OF INSTANT FEEDBACK

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SKY CUSTOMERS FILL IN A QUESTIONNAIRE TO RATE THE SERVICE

ANOTHER EXAMPLE OF INSTANT FEEDBACK

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IFS CUSTOMERS TO RATE THE SUPPORT

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HOW CAN YOU IMPROVE?

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COMMUNICATING IN THE 21ST CENTURY

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TOOLS IN ABUNDANCE

COLLABORATION

REAL TIME COLLABORATION WITH IFS APPS

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IFS APPLICATIONS ON UNIFIED COMMUNICATIONS

COLLABORATION

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IFS APPLICATIONS ON COLLABORATION

COLLABORATION

IFS WIKI HELP – ASK FOR HELP

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EXPANDING THE COMMUNITY

COLLABORATION

IFS WIKI HELP – ASK FOR HELP

© 2009 IFS

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EXPANDING THE COMMUNITY

COLLABORATION

© 2009 IFS

26 COLLABORATION

“By chance, I had a chat with thenew CEO at Pump AB, he said they

are expanding their business in Russia. We should be proactive here

– who to contact?”

“Proud to tell you all that the largest installation ever at Truck AB is now finalized – and the customer is very

happy. Very good reference customer!”

“Anyone having experiences from Product X?. Haven't used it before

and need some help.

CULTURE LOGIC & INNOVATIONS

CUSTOMER COLLABORATIONS

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TOMRA

VIRTUAL MAP

HAFSLUND

B2B CONTRACTING

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SKY

MOBILE CLIENT

NISCAYAH

360 SCHEDULING INTEGRATION

© 2010 IFS

IFS APPLICATIONS - A BUSINESS APPLICATION FORAGILE SERVICE COMPANIES….

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…DEVELOPED TOGETHER WITH OUR CUSTOMERS

IFS – FOR AGILE BUSINESS

It is not necessary to change. It is not necessary to change. Survival is not mandatory.

Edwards Deming

www.IFSWORLD.com

THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION

PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS

MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.

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