ifs woco agenda - esm - 2015

BOSTON | MAY 5-7Enterprise Service Management

IFS WORLD CONFERENCE 2015CONFERENCE AGENDA FOR ENTERPRISE SERVICE MANAGEMENT

CONFERENCE AGENDA - PRECONFERENCEPRE-CONFERENCE DAY MONDAY, MAY 4 WHERE

10:00 - 20:00Registration &

Information Open

THE HYNES CONVENTION CENTER

14.30 - 17:00Sightseeing

BOSTON

18:00 – 20:00Welcome Reception

THE HYNES CONVENTION CENTER

CONFERENCE AGENDA - DAY 1TUESDAY, MAY 5 PRESENTERS WHERE

9:00 - 10:30 MAIN HALL SESSION - EMBRACING CHANGE FOR BUSINESS ADVANTAGERevealing the very latest IFS News - CEO Alastair Sorbie and special guests demonstrate how IFS’s vision and its innovative new solutions keep you agile in a changing world.

IFS CEO Alastair Sorbie & Special Guests AUDITORIUM

ROOM #204

ROOM #204

ROOM #204

ROOM #204

AUDITORIUM

INNOVATION & NETWORKING AREA

Innovation & Networking Area




Off Site

Stephen Jeff-Watts - SENIOR ADVISOR - Enterprise Service Management

Tom Bowe - INDUSTRY DIRECTOR - Enterprise Service Management

Andrew Lichey - VP of R&D - Enterprise Service Management

Jasper Schut - Product Expert - Enterprise Service Management Dietmar Schmitz - Eickoff

Development Team and Early Adopter Customers

Enterprise Service Management R&D Team

11:15 - 12:00 NEWS IN SERVICE MANAGEMENTLearn about all of the new Service Management innovations and features included with the latest version of IFS Applications.

12:15 - 13:00 IFS STRATEGIC FOCUS ON ENTERPRISE SERVICE MANAGEMENT (ESM)Where IFS is taking Enterprise Service Management in 2015 and beyond.

14:30 - 15:15 NEWS IN IFS FIELD SERVICE MANAGEMENTLearn about exciting new enhancements in IFS Field Service Management.

15:30 - 16:15 AFTERMARKET SERVICES FOR MANUFACTURERSLearn how to turn your aftermarket services into a key profit center with an integrated ERP and Field Service Management (FSM) system with IFS customer case study Eickoff.

17:00 - 17:45 MAIN HALL SESSION - DEVELOPING & IMPLEMENTING IFS APPLICATIONS 9To ensure the highest levels of quality, the development and testing process for IFS Applications is meticulous and extensive - we will share the benefits that the latest IFSinnovations have delivered.

17:00 - 17:45 VISIT THE EXPERTS CORNERSee the latest versions of all three of our service solutions and ask any burning questions you might have.

16:15 - 17:00 COFFEE & NETWORKING

17:45 - 18:45 NETWORKING/AFTER WORK

19:00 REGIONAL DINNERS

13:00 - 14:30 LUNCH AND NETWORKING


Innovation & Networking Area17:45 - 18:45 NETWORKING/AFTER WORK


9:00 - 10:30 MAIN HALL SESSION - CAPITALIZE ON CHANGEIn this session the IFS Executive team, key partners and our inspirational keynote speaker Jimmy Wales share their vision and strategies on the power of embracing change.

Jimmy Wales (founder of Wikipedia)IFS Executive Team

AUDITORIUM

ROOM #204

ROOM #204

ROOM #203

ROOM #208

ROOM #208

ROOM #204

ROOM #210



TBD

Paul Bouchier - PRODUCT MANAGER - MWFM

Daryl Dudey - PRODUCT ADVISOR - Enterprise Service ManagementAdrian Egley - Auto Windscreens

Pete Bailey - PRODUCT ARCHITECH - MWFM

Tom DeVroy - Senior Product Evangelist - Enterprise Service ManagementAdam Brody - Sysmex

11:15 - 12:00 NEWS IN IFS MOBILE WORKFORCE MANAGEMENTLearn about new features and functions in IFS MWFM since release 5.6 including the use of AI to intelligently guide your business, advanced resource shift planning, resource load balancing, appointment booking and dynamic scheduling using real-time data from your mobile operations.

12:15 - 13:00 WORLD CLASS MOBILE FIELD SERVICE: WHY AUTO WINDSCREENS IS #1 IN CUSTOMER SATISFACTIONAuto Windscreens provides award-winning service in a dynamic and competitive industry. Learn how IFS field service, mobile and scheduling has helped them beat the competition.

14:30 - 15:00 INTELLIGENT DYNAMIC SCHEDULING WITH IFS MOBILE WORKFORCE MANAGEMENTLearn how IFS Mobile Workforce Management helps your business meet your organizational objectives as well as how to better manage and optimize use of your resources.

14:30 - 15:00 MEET WITH PRODUCT DIRECTORS

15:15 - 15:45 MEET WITH INDUSTRY DIRECTORS

16:15 - 17:00 REVERSE SUPPLY CHAIN-A COMPETITIVE ADVANTAGEReverse Logistics as a competitive weapon; a customer case study - Sysmex

17:00 - 17:45 IFS LABSLearn what IFS Labs is exploring in wearables, IoT, Intelligent Personal Assistants and more

19:00 IFS Customer Appreciation Night



Innovation & Networking Area15:45 - 16:15 COFFEE & NETWORKING


9:00 - 10:00 MAIN HALL SESSION: NEW PERSPECTIVES, NEW OPPORTUNITIESImproving your productivity and competitive edge with innovative enterprise software. Hear from keynote speaker Ben Cohen on harnessing the positive power of change.

10:45 - 11:30 EFFECTIVE DELIVERY OF ASSET-CENTRIC SERVICE MANAGEMENT: CUSTOMER EXPERIENCEGet insight into how IFS Service Management helps a customer deliver world-class including details about the implementation of the new Service-Focussed ERP system, rollout of mobile solutions and scheduling a mobile workforce.

11:45 - 12:30 FIELD SERVICE WITHOUT BOUNDARIESHear how IFS Field Service Management has helped Orbotech improve service business performance and accelerate revenue growth

11:45 - 12:30 NEWS IN MOBILE WORK ORDERSee how the latest developments, configuration and extensible options in IFS mWorkOrder can be used to meet your business needs across many industry sectors including utilities, oil & gas, EAM and service management providing secure , integrated, scalable, industrial-strength mobility for the professional user.

14:00 - 14:45 ENTERPRISE SERVICE MANAGEMENT RECAPA summary of the latest news from IFS Enterprise Service Management helping you enhance your service operations.

15:00 - 15:45 MAIN HALL CLOSING SESSION: BENEFITING FROM CHANGEAn update on future technology trends from IFS Labs™, important strategic lessons from our dynamic and thought-provoking main hall sessions shared by Jon Briggs, and key takeaways from Alastair Sorbie ensure you leave the conference ready to react and benefit from change.

Ben Cohen (former Rugby World Cup Champion)

Stephen Jeff-Watts - SENIOR ADVISOR - Enterprise Service ManagementDennis Zilmer - LoramCliff Fox - NG Bailey

Andrew Lichey - VP FSM R&DOlga Rahimi - Orbotech

James Ashmore - Principle Business Systems Analyst

Stephen Jeff-WattsAndrew LicheyPaul Bouchier

Alastair Sorbie - IFS CEO

AUDITORIUM

ROOM #204

ROOM #204

ROOM #209

ROOM #204

AUDITORIUM





DIAMOND SPONSORS

PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

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OPENING HOURS:Monday: 18:00 – 20:00 Welcome ReceptionTuesday: 10:30 – 18:45 Wednesday: 10:30 – 17:45 Thursday: 10:00 – 15:00

FLOOR PLAN INNOVATION AND NETWORKING AREA

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Agility Theater

Barista Coffee Meeting Area

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Early Adopters

User Group

EMERGENCY PROCEDUREAll emergencies in the Hynes should be reported to (+1) 617 954 2111 or EXT 2111 from any black house phone. The first aid office is located on the main plaza near Hall A and Fed Ex. In the event of an evacuation please follow the instructions of the Hynes Public Safety Department and proceed to closest emergency stairwell.

MEET THE EXPERTSIFS Labs

Corporate Performance Management

Technology

Manufacturing

Project-Based Manufacturing

Supply Chain Management

Business Intelligence

Enterprise Asset Management

Project-Based Solutions

Financials

Document Management

Human Resources

Mobile Workforce Management

Field Service Management

Service Management

Mobility Area

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REGISTRATION AND INFORMATION DESK OPENING HOURS:Monday: 10:00 – 20:00Tuesday: 08:00 – 19:00Wednesday: 08:00 – 20:00Thursday: 08:00 – 16:00

FLOOR PLAN LEVELS 2 AND 3

Main Entrance

Main Hall/Auditorium

Registration

Information Desk

Innovation and Networking Area

Entrance to Sheraton Meeting Rooms

Influencer Track

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FOR YOUR INFORMATION

DOWNLOAD THE IFS WORLD CONFERENCE APPFor full details about the program, exhibitions and other usefulconference information, download the conference app by scanningthe QR code, visiting ddut.ch/ifs or by searching for IFS WoCo inyour App store.

WIRELESS NETWORKAccess via SSID: Hynes Wireless or Hynes Fast Wireless

ENTERPRISE SERVICE MANAGEMENT CONCIERGEKristina Hill, Marketing Manager for ESM will be acting as your concierge throughout the event. If you need help finding a session, setting up a meeting with IFS employees, or help with transportation please contact her at +1 781-330-1051 or [email protected] or send her a message through the WoCo app

TWEETSTREAMJoin the conversation on Twitter with the hashtag #IFSWOCO15 and @IFSWORLD

http://ddut.ch/ifs

mailto:kristina.hill%40ifsworld.com?subject=

https://twitter.com/IFSWORLD

IFS WORLD CONFERENCE 2015CONFERENCE AGENDA FOR ENTERPRISE SERVICE MANAGEMENT

ifs woco agenda - esm - 2015

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