So.....•The NHS urgently needs to find a way to deliver better health and better care at lower cost•What can we can learn from the best in healthcare and other sectors to help us do this?•What do improvement leaders do? •How can we build a movement to support transformation? 1

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There is a growing evidence base on what makes for a great healthcare organisation…

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These 5 touchstones are what we want all of our members to aspire to over the next 5

years:

Leaders at all levels who

understand how to improve quality

and manage change effectively

A robust health and quality

improvement strategy with

measurable aims and

co-ordinated improvement programmes

Investment in developing the

skills to improve quality and lead change across

the entire workforce

A style of leadership that will support and enable front line staff to improve the work they do on a daily

basis

Staff, patients, carers and local people working together in partnership to transform care across whole systems

Our 5 Year Vision

Who are your favourite leaders?

What makes them great?

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“Men wanted for hazardous journey. Small wages, bitter cold, long months of complete darkness, constant danger. Safe return doubtful. Honour and recognition in case of success.”

Quoted in “Shackleton’s Way” by Morrell and Capparell

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Over an eighteen month period (2007/8):

• Mortality reduced by 23%• Length of stay reduced by 24%• Stroke Sentinel Audit Score increased to 92%• Staff sickness reduced to 3% from 15%• Awards and publicity• National Clinical Director visit• Very positive patient and carer feedback

Stroke Team – Improvement Results

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The Stroke Team

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Developing Leaders for Improvement

Change Management

Setting bold aims

Personal Effectiveness

Improvement Methods Resilience

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Setting bold aims

• What’s the current quality of your service?

• What does ‘best’ look like… what are your goals for improvement?

• How do you “put the patient in the room” and involve them in improvement?

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