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BUS CORPORATE PROFILE PAGE 1

مــعـــكــن عــطـــول الـخـط


Reforming the power sector in Lebanon is a priority.

Non-technical losses in Lebanon cost the state-owned electricity company $300 to $400 million annually.They reach an average of 25%.

The current situation of the network: Voltage Drops up to 50%, Overloads up to 44% and Technical Losses around 15%.

WHY DSP PROJECT PUBLIC PRIVATE PARTNERSHIP (PPP)


EDL commissioned BUS to upgrade the distribution Grid and Services in the North and Mount Lebanon. The Lebanese Government benefits from the PPP through the deployment of resources by the Service Providers and the financing provided for the project.

WHY DSP PROJECT PUBLIC PRIVATE PARTNERSHIP (PPP)

$ 53M

* As per audited accounts 30/12/2013

$ 0M

$10 M

$20 M

$30 M

$40 M

$50 M

$60 M

$70 MTotal Investment Value*:

Difference Financedby BUS:

$ 37M

$ 16MPaid by EDL*:

Up to December 2013

$ 70.7MTotal Investment Value:

Difference Financedby BUS:

$ 29.2M

$ 41.5MPaid by EDL:

Up to June 2014


BUS is a privately owned company specializing in utility services and environmental projects. BUS was commissioned by EDL to maintain and operate the electrical distribution network and to provide customer services, planning and design, meter reading and bill collection services.

850 employees, including: 10 PMO Consultants 45 Engineers 290 Technicians 300 Meter Readers & Bill Collectors 45 Customer Service Specialists 20 Call Center Operators 140 Administrative Staff

BUS THE COMPANY

+15 Experts/Expats

DeployedBy Partners


Planning & Design

Operations & Maintenance

Construction

Advanced Metering Infrastructure

Meter Reading & Bill Collection

Customer Services

Non-Technical Losses Prevention

BUS THE SERVICES


EDF International Networks

EL SEWEDYELECTROMETER©

Provides AMI meters and solutions.

Supports on assets management, including planning and design, construction of new facilities, network operations and maintenance.

Supports in program management, meter reading, bill collection, customer care and non-technical losses.

BUS THE PARTNERS

BUS is 90% owned by BUTEC GROUP and 10% owned byEl Sewedy Electrometer (Egypt).


BUS is the first in Lebanon to sign a contract with MIGA, member of the World Bank Group.

MIGA provides insurance guarantees to promote foreign direct investment in developing countries.

Our guarantee agreementcovers two main risks:War & Civil Disturbance Non-Payment by Government

BUS THE INVESTMENT'S GUARANTEE


With a Head office in Sin El Fil region for management, administration and planning, BUS operations cover around 30% of the Lebanese territory extending from northern part of Greater Beirut till northern borders.(Lot 1)

Halba

Bebnin

Tripoli

AmiounZgharta

Sir Donnieh

Batroun

Jbeil

Jounieh

BikfayaAnteliasBaabdat

Achkout

Kartaba

Kobayat

BUS THE COVERAGE


BUS HEALTH SAFETY & ENVIRONMENT

BUS is committed to providing a safe working environment for its personnel and for the Public in general.

BUS will strive to conduct its operations in a manner that is environmentally responsible and in line with all applicable local regulations and international standards.


BUS HEALTH SAFETY & ENVIRONMENT


BUS

MOBILIZATION EDL Centers Rehabilitation Resources Mobilization


BUS CONTACT CENTERS REHABILITATION

BEFORE AFTER


Selaata facility consists of:

24/7 call center Smart meters laboratory Warehouse

Training center (including the pedagogic network essential for the employees’ continuous professional development)

BUS SELAATA FACILITY MOBILIZATION


BUS SELAATA FACILITY GENERAL LAYOUT 6000 m OF BUILT UP AREA2

AMI Laboratory

Call Center

Training Network

Warehouse

GMS & Metering Rooms(Training Facilities)

PMS(Training Facilities)


BUS SELAATA FACILITY 24/7 CALL CENTER


BUS SELAATA FACILITY SMART METERS LABORATORY


BUS SELAATA FACILITY WAREHOUSE


BUS SELAATA FACILITY TRAINING CENTER


BUS FLEET 100 VEHICLES WITH TRACKING SYSTEM


BUS FLEET BUCKET TRUCKS


BUS FLEET UNDERGROUND FAULT DETECTOR


BUS METAL WORKSHOP


1. MRBC 2. CUSTOMER SERVICES

3. CONSTRUCTION

BUS TRAINING (1/2)

. Safety

. WorkProcedure

. PDA Hand Held Unit

. Safety

. Work Procedure

. Computer Literacy

. Call Center Software

. Customer Interaction

. Safety

. NetworkDesign

. ConstructionPractices


BUS MRBC TRAINING ON HHU


Safety Electrical Risks Measuring Procedures Manoeuvering Personel Training Aerial Commissioning Officers Training Underground Commissioning Officers Training Cable Tracing And Detection Procedures (Rd 8000, Zenith) Network Survey Training: Network Components Discovery General Maneuvering Code Pedagogical Training For Future Trainers Training For Aerial Works Operating Officers Training Training For Underground Works Operating Agency Managers Training Underground Fault Detection

4. OPERATIONS & MAINTENANCE

BUS TRAINING (2/2)


BUS TRAINING


BUS

PLANNING & DESIGN Network Reconfiguration

Network Reinforcement

Power Flow Optimization

Design of Substations

Design of Overhead Lines & Underground Cables


BUS PLANNING & DESIGN


6 Electrical Engineers supported and trained by ERDF experts

Created conceptual design for network reinforcement and optimization (Investment Plan)

Halba/ Berkayel/ Kolayaat/ Kobayat

Zgharta/ Tripoli/ Donnieh/ Amioun

Batroun/ Kartaba/ Jbeil

Jounieh/Achkout

Bikfaya/ Baabdat

Antelias

Lot 1 has been divided into

6 Electrical Study Zones:

BUS PLANNING & DESIGN


5%Total Joule Losses Total Joule Losses

CO

ST

K

US

D

JOULES LOSSE

S G

AIN

KU

SD

/a

n

QUALITY

GA

IN K

US

D/

an

BC

R

TOTA

L

89 7

9255

%

1.5%

A

ntel

ias

Jo

unieh

Baabdat

Batroun Qartaba Bikfayya Halba Zgharta28%

4

0%

45% 73% 44% 37% 88% 91%

15

00

3465

1565

657 1040 927 5588 37

48

50

0

76

96 3125 2891 1998 2037 7783 4

66

6

7

10

0

2

8123

10503

4854 6859 7994 15109 9

25

0

7% to 50%Voltage Drop

2% to 10%Voltage Drop

4% to 44%Overload

0%Overload

55% Almost Two Years To Recover The CostAnd Five Years For Joules Gain Losses Only

18 4

90

30 6

96

4 Projects Already Completed3 Ongoing Projects

BUS MV INVESTMENT PLAN EFFICIENT DISTRIBUTION NETWORK


BUS

CONSTRUCTION & AMI

Construction of New Distribution Facilities:

Overhead & Underground Networks

MV/LV Substations

Customers’ Connections

Advance Metering Infrastructure


67

AMI Specialists

ERDF Experts

Engi

neer

s

Docum

ent Controllers

MeasurersSup

ervi

sors

10

218

1215

10

BUS CONSTRUCTION & AMI TEAM


Approximately 9000 Old Work Orders(EDL Customer’s Requests)

Executed To be executedby end of

To be executedby end of

In Parallel

34 Days

2002 2012DSP Project

2013 2014 2016

40 % 25 % 35 %

6006Executed

out of

6284New Work Orders

KPIKey Performance

Indicator

Amounting to $ 20M

* As per annualreconciliation for year oneby end of 2013

BUS CONSTRUCTION WORK EVOLUTION


127 12

75 38

2 B

EIRUT MOUNT LEB

NO

RTH

AKKA

R

GROUNDMOUNTED

SUBSTATIONS

BUS CONSTRUCTION GROUND / POLE MOUNTED SUBSTATIONS

155 37

20 0

98

BEIRUT MOUNT LEB

N

OR

TH

AK

KAR

POLEMOUNTED

SUBSTATIONS

Additional 100 MVA installed

Up toMay 30, 2014


21,186

BEIRUT MOUNT LEB

NO

RTH

AK

KAR

NEWCUSTOMERS

METERSINSTALLED

2,219

5,6

04 9,2204,143

BUS CONSTRUCTION NEW CUSTOMERS METERS INSTALLED

Additional 122 MVA installed


BUS CONSTRUCTION GROUND MOUNTED SUBSTATION

BEFORE AFTER


BUS CONSTRUCTION POLE MOUNTED SUBSTATION

BEFORE AFTER


M5

M5

M5

M3

MV NETWORK FEEDER

PRIMARY SUBSTATION

MV CUSTOMER

LV CUSTOMER

LV CUSTOMER

LV CUSTOMER

MV/LVTRANSFORMER

Main Control Server Room

LV NETWORK

PLC COMMUNICATION

M4

M4

DCU

GPRS

976

6

6

BUS AMI PILOT PROJECT SMART METERS INSTALLATION

Dekwaneh UrbanBsalim Semi-UrbanBikfaya Semi-UrbanNahr El Mot IndustrialSelaata RuralKobayat Rural


BUS M5 SMART METERS INSTALLATION

BEFORE AFTER


Sep-Oct 2013Sep-Oct 2012 Nov-Dec 2012 Jan-Feb 2013 Mar-Apr 2013 May-Jun 2013 Jul-Aug 2013

$14 000EDL LOSSES

FOR ONE CLIENTOVER ONE YEAR

SMART METER

500%Invoice= 4 200 000 L.L.1

Installation: 0432697140001 Branch: 537632

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

20000 Invoices= 4 187 000 L.L.6 KWHConsumption

BUS READING COMPARISON Case 1: Naher el Mot


BUS READING COMPARISON Case 2: Naher el Mot

$8 150EDL LOSSES

FOR ONE CLIENTOVER ONE YEAR

SMART METER

520%Invoices= 2 360 000 L.L. Invoice= 2 430 000 L.L.1 6

Sep-Oct 2013Sep-Oct 2012 Nov-Dec 2012 Jan-Feb 2013 Mar-Apr 2013 May-Jun 2013 Jul-Aug 2013

Installation: 0432635000001 Branch: 501144

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

20000

KWHConsumption


BUS M3 METERS INSTALLATION ON MV FEEDERS IN PRIMARY SUBSTATIONS

M3 MetersInstalled

195


BUS

OPERATIONS & MAINTENANCE Efficient Operation of The MV & LV Distribution Network

Minimization of Unplanned Interruption


234

Engi

neer

s

Workers

CDCFo

rem

en

122

12

14045

23

Operating Officers

ERDF Experts

BUS OPERATIONS & MAINTENANCE TEAM


BUS REPAIRS


98%Same Day

1.5%Next Day

Only

0.5%Within

48 Hours

BUS REPAIRS MORE THAN 2000 REPAIRS PER MONTH


BUS PREVENTIVE MAINTENANCE


BUS

READING & COLLECTION Customer Meter Reading

Collection of The Bills Issued by EDL


338Data Entry O

perat ors

Supervisors

MV

Rea

ders

& C

olle

ctor

s

28

14 9

LV Readers & Collectors Planning & Controllin

g Spe

cial

ists285 2

BUS READING & COLLECTION TEAM


Bills Amount

97%Bills Amount 94.50%

Bills Collected

96%

$ 334MTransferred to EDL

Bills Collected93.64%

EDL CollectionPerformance

BUS CollectionPerformance

KPI88.51%

KPI

93%

$ 600 KAverage Daily Transfer

BUS BILLS COLLECTION (1/2)


60 - 70days

Before DSP

After DSP

During Phase 1of DSP

TransitionPeriodto MonthlyCycle

Monthly Cycle

40 days

30-35days 28

days

* Monthly Cycle Already Started In:

Jounieh, Jbeil, Baabdat, Batroun, Qartaba, Amioun, Achkout, Bikfaya,Zgharta, Kolayaat, Kobayat, Halba,Berkayel, Tripoli, Donnieh.

Same AmountOf Money Collected

In Half The Time

Better Cash Flow:

BUS BILLS COLLECTION (2/2)


BUS

CUSTOMER SERVICE Managing

Analyzing

Responding All Customers’ Complaints & Requests


62Call Center O

perators

Customer Contact Specialists

Pla

nnin

g &

Rep

ortin

g Sp

ecial

ists

1538

2

Data Entry Operators Call Center T

eam

Lea

der 6 1

BUS CUSTOMER SERVICE TEAM


34 277Customers’RequestsHandled in

2013

15 Customer Services

Contact Centers

11 000Calls

Monthly Average

Received tillMay 2014

DEC 12

CALLS

COMPLAINTS

JAN 13 FEB 13 MAR 13 APR 13 MAY 13 JUN 13 JUL 13 AUG 13 SEP 13 OCT 13 NOV 13 DEC 13 JAN 14

14

26

9

33

32

6

12

44

0

6

03

9

5 5

94

5 8

29

8 3

56

9 7

46

13

46

1

11

21

1

6 2

01

5 1

89

10

32

2

20

68

8

10

59

3

13

40

3

6 8

06

4 5

61

3 9

20

3 2

17

5 4

35

5 4

89 7 8

69

4 7

69

4 8

64

4 1

14

15

23

9

8 0

04

FEB 14 MAR 14 APR 14 MAY 14

8 8

55

14

59

7

5 7

44

10

72

9

6 6

39

10

69

9

4 2

80 7

88

4

Call CenterStarted

4th

of December2012

Operating

24/71st of May

2013

BUS CONTACT CENTERS & CALL CENTER


30 %LOT 1 OF 462000

CUSTOMERS

Equivalent To142 967

SUSPICIOUS NTL CASES

ANALYSIS OF 2009 / 2010 / 2011

METER READING DATABASE

12 Teams

Since April 2013 4900 Cases Detected

Accompanied With EDL Sworn Officers

Zero ReadingsRepetitive Readings Multiples of 100Drop in ConsumptionSuspiciously Low Consumption

Based on 5 Meter ReadingAnalysis Criteria:

BUS NON-TECHNICAL LOSSES CAMPAIGN


BUS RECOGNITION

Butec Tower, Mkalles Square

P.O.Box 55326, Sin el Fil, Beirut - Lebanon

T 961 1 512 333 (Head Office)

T 961 6 642 742 (Selaata Call Center)

F 961 1 512 444

W www.bus.com.lb

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