!IJVirginiaTech I

Katelyn Bushey Zipcar Inc 35 Thomson Place Boston MA 0221 0

Dear Ms. Bushey:

Procurement Department (MC 0333) North End Center, Suite 2100, Virginia Tech 300 Turner Street NW Blacksburg , Virginia 24061 540/231-6221 Fax: 540/231-9628 www.procurement.vt.edu

February 15, 2017

Subject: Virginia Tech Contract #UCP-TS-006-14 Commodity/Service: Car Share Program

Thank you for responding to my letter of January 30, 2017 and agreeing to renew the contract. The contract will now expire June 30, 2018.

The attached form shows your company information as listed in the university's vendor database. If any of this information changes, please make corrections directly on the form, and return to me. It is essential that this information be accurate in order for payments to be processed in a timely manner.

We look forward to working with you for an additional year.

KDD/kbl

c: F.M. Pro Debby Freed

Kimberly Dulaney, CPSM, CUPO Assistant Director & Contracts Manager Telephone: (540) 231-8543

Invent the Future

VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY

An equal opportunity , affirmative action institution

VENDOR INFORMATION FORM 2/15/2017

TS 006 14 ------- for office use -------

Zipcar, Inc

FULL LEGAL NAME (Company Name as it appears with your Federal Taxpayer Number)

Zipcar, Inc

BUSINESS NAME/ OBA NAME/TA NAME

(If different than Full Legal Name)

Zipcar, Inc

BILLING NAME

(Company name as it appears on your invoice)

PURCHASE ORDER ADDRESS:

P O BOX ADDRESS 1

35 Thomson Place

STREET ADDRESS 2

Boston

CITY

MA 02210

STATE ZIP CODE

Katelyn Bushey

CONTACT PERSON

klopresti@zipcar.com EMAIL

Kim Dulaney

FEDERAL TAXPAYER NUMBER

FEDERAL TAXPAYER NUMBER (If different than ID# above)

FEDERAL TAXPAYER NUMBER (if different than ID# above)

PAYMENT ADDRESS:

PAYMENT PO BOX ADDRESS 1

35 Thomson Place

PAYMENT STREET ADDRESS 2

Batson

CITY

MA 02210

STATE ZIP CODE

617-336-4750

PHONE NUMBER

866-494-7227

TOLL FREE NUMBER

617-995-4300 FAX NUMBER

!l)VirginiaTech I

Katelyn Lopresti Zipcar Inc 35 Thomson Place Boston MA 02210

Dear Ms. Lopresti:

Subject: Virginia Tech Contract# UCP-TS-006-14 Commodity/Service: Car Share Program

Procurement Department (MC 0333) North End Center, Suite 2100, Virginia Tech 300 Turner Street f'tN Blacksburg, Virginia 24061 540/231-6221 Fax: 540/231-9628 www.procurement.vt.edu

January 30, 2017

This is to inform you that the subject contract expires June 30 2017. Since the university would like to renew the contract for an additional year, please advise concerning your intention by signing in the appropriate space listed below. A signed copy of this letter should be received in Procurement by February 17 2017.

In addition, review the attached form, which shows your company information as listed in the university's vendor database. If any of this information has changed, make corrections directly on the form, and return with this letter. It is essential this information be accurate for payments to be processed in a timely manner.

Virginia Tech recommends that our vendors utilize the Wells One AP Control Payment System for payment of all invoices and strongly encourages all vendors under contract with the university to participate in this program. If your firm is not enrolled in the program, refer to our website: http://www.procurement.vt.edu/Vendor/WellsOne.html or contact me directly for more information.

Authorized Signature:

Name:

i y u ane , CPSM, CUPO Assistant Director & Contracts Manager Telephone: (540) 231-8543

for an additional year under the terms and conditions of the subject contract.

Date: __ a_(r_r_y/,_,_? ___ _

(please print) Title: l!/r4'4ttu-,,0

We currently participate in the Wells One Program. ___ We would like to participate in the Wells One Program __ _

Zipcar Inc does not agree to renew the contract for an additional year.

Authorized Signature: Date: _________ _

Name:

KDD/kbl

Approved:

Date:

Title: _________ _

imberly Dulaney, CPSM Assistant Di ctor and Contracts Manager

6)- I Ip

Invent the Future

VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY An equal opportunity, affirmative action Inst i tution

I

VENDOR INFORMATION FORM 1/30/2017

TS 006 14 _,. -- for office use -----

Zipcar, Inc

-FULL LEGAL NAME (Company Name as 'it appears with.your' Fe'deral.:Taxpayer Number)

Zipcar, Inc

BUSINESSiNA:MEJDBA·NAMEJi:A NAME . (If diffetenfthan Fun Legarnt1me)

Zipcar, Inc

BILLING NAME (Company name as' itappears on your!nvoicei)

PURCHASE ORDER ADDRESS:

PO BOX ADDRESS 1

35 Thomson Place

STREET ADDRESS 2

Boston

CITY

MA 02210

STATE ZIP CODE

Katelyn~

klopresti@zipcar.com EMAIL

Kim Dulaney

FEDERAL T AXP.AYERNUMBE~

FEDERAL TAXPAYER:NUMBER (If different than ID# above)

FEDERAL TAXPAYER NUMBER (ifdifferent than ID#above)

PAYMENT ADDRESS:

PAYMENT PO BOX ADDRESS 1

35 Thomson Place

PAYMENT STREET ADDRESS 2

CITY

MA 02210

STATE ZIP CODE

617-336-4750

PHONE NUMBER

866-494-7227

TOLL FREE NUMBER

617 -995-4300 FAX NUMBER

CONTRACT RENEWAL AND MODIFICATION AGREEMENT

Date: June 2, 2016

Contract No.: U CP-TS-006-14

Renewal No.: One (1) Modification No. Two (2)

Issued By: Virginia Polytechnic Institute and State University (Virginia Tech)

Contractor: Zipcar, Inc.

Commodity: Car Share Program

This Supplemental Agreement is entered into pursuant to the provisions of the basic contract.

Description of Modification:

1. Renewal: Virginia Tech and the Contractor do hereby agree to renew the contract for one year. The contract will now expire on June 30, 2017.

2. Modification: The contract shall be modified to incorporate the Zipcar Proposal for Amendment to the Contract, attached, dated May 12, 2016 and effective July 1, 2016.

Except as provided herein, all terms and conditions of Contract Number UCP-TS-006-14, as heretofore changed, remain unchanged and in full force and effect.

Zipcar for Universities Virginia Polytechnic Institute and State University {Virginia Tech) Sustainable, cost effective transportation solution on campus

ZIPCAR PROPOSAL FOR AMENDMENT TO CONTRACT NO. UCP-TS-006-14 May 12, 2016

Proposed Changes

The Virginia Polytechnic Institute and State University ("Virginia Tech") will be doing business with Zipcar by renewing cooperative contract: Virginia Tech contract #UCP-TS-006-14 (Section II. Contract Period).

The University and Zipcar mutually agree to the following additional terms and conditions solely applicable to Virginia Tech and not any other institution participating in this contract under Section V: Contract Participation:

• Zipcar will reimburse the University a fee of $30 per month for each vehicle within the program and assigned a reserved parking space. This parking fee is to be paid on a monthly basis.

• Zipcar will rebate the University the amount of $5.00 per each gross new member which joins Virginia Tech's Zipcar car share program. Paying members, defined as any person responsible for paying the required annual membership fee, include: University Students, University staff using the program for personal use, and University faculty using the program for personal use. Any University employee only using the program for University business use would not count towards this rebate, since University business accounts are exempt from paying for the annual membership fees. Payment of the rebate will be made by Zipcar on a quarterly basis. The University will receive a check from Zipcar for the previous quarters rebate, before the end of each of the following months: April, July, October, and January.

• Virginia Tech will promote the Zipcar program by the following: o VT will introduce Zipcar to admissions to discuss inclusion of a Zipcar postcard or flyer in

VT incoming student welcome packages or other ways of communicating with incoming students about the Zipcar service

o A minimum of two (2) inclusions of Zipcar language per year in VT news, distributed to students, faculty, and staff, promoting Zipcar

Zipcar and Virginia Tech can mutually agree to change the number of vehicles in the program and their location.

1

CONTRACT :v!ODIFICA TION AGREEMENT

Date: July15.2013

Contract No.: UCP-TS-006-14

Modification No.: One ( 1)

Issued By: Virginia Polytechnic Institute and State University (Virginia Tech)

Contractor: Zipcar. Inc.

Commodity: Car Share Program

This Supplemental Agreement is entered into pursuant to the provisions of the basic contract.

Description of Modification:

1. Delete from Contract: Period of Contract: From July 1, 2013 through June 30. 2014. with renewals as negotiated.

2. Add to Contract: Period of Contract: From July 1. 2013 through June 30. 2016. with renewals as negotiated.

Modification due to error in original contract document. Change reflects correct date as specified in original request for proposal and agreed to in vendor's original response.

Except as provided herein. all terms and conditions of Contract Number UCP-TS-006-14. as heretofore changed. remain unchanged and in full force and effect.

Contractor 0 ...Y/i7 // d

By:~ (Signature)

St(v(_ l·C...... \Je f·_'..:.'_:_o '-'' <-"----­Name and Title

REVIEWED~ "' rvw Legat Dept- ~

rh

Virginia Tech By:

W. Thomas Kaloupek Director of Procurement

COMMONWEALTH OF VIRGINIA

STANDARD CONTRACT

Contract Number: UCP-TS-006-14

This contract entered into this 19'" day of June 2013 by Zipcar, Inc, hereinafter called the "Contractor" and Commonwealth of Virginia. Virginia Polytechnic Institute and State University called "Virginia Tech."

WITNESSETH that the Contractor and Virginia Tech. in consideration of the mutual covenants, promises and agreements herein contained. agree as follows:

SCOPE OF CONTRACT: The Contractor shall provide the campus car share program to Virginia Tech as set forth in the Contract Documents.

PERIOD OF CONTRACT: From July l, 2013 through June 30, 2014, with renewals as negotiated.

COMPENSATION AND METHOD OF PAYMENT: in accordance with the contract documents.

The Contractor shall be paid by Virginia Tech

CONTRACT DOCUMENT: The contract documents shall consist of this signed contract, Request for Proposal (RFP) number 0027S41 dated May 13. 2013. the proposal submitted by the Contractor dated May 29. 2013. Virginia Tech's letter dated June 13. 2013 and the Contractor's email response to said letter dated June 13. 2013. all of which contract documents are incorporated herein.

In WITNESS WHEREOF the parties have caused this Contract to be duly executed intending to be bound thereby.

Contractor ~ .

By: -~-·-~ -----­(Signature)

~+We,.. t:'-~ vi' f,I\01<.v

Name and Title

\ ~

\!If o' \) REV\E ~h ED \ l" Lena\ oept. \ ,, l

Zipcar "' "~'

Virginia Tech By:

W. Thomas Kaloupek Director of Procurement

UIJVirginiaTech

Request for Proposal #0027841

for

Car Share Program

May 13, 2013

---------------

RFP 0027841 GE~ERAL IVORJ,JAT!Or\ FORM

l. QUESTIONS: All inquines for information regarding thts solicitat10n should be directed to: Kimberly Dulaney. Phone: ( 540) 231-8543. e-mail: kdulane0)vt.edu.

PUE DATE: Sealed Proposals will be received until Friday. t\.·Ia) 31. 2013 at 3:00 PM. Failure to submit proposals to the correct location by the designated date and hour \vill result in disqualification.

3. ADDRESS: Proposals should be mailed or hand de]i\·ered to· \'trginia Polytechnic Institute And State University (Virginia Tech). Procurement Department (MC 0333) !\ortb End Center. Sutte 210(1. Vtrginia Tech. 300 Turner Street ;'\J\\'. Blacksburg. Virginia 24061. Reference the Opening Date and Hour. and RFP !\umber in the lower left comer of the return envelope or package.

4. TYPE OF BCSlNESS: (Please check all applicable classificattons). If your classification is certified by the Virgmia Department ofMtnont~ Business Enterprise, provide your certification number: _______ . For certification assistance. please visit· http:;www.dmbe.state.va.us.tswamcert.html.

Large

Small husiness - An independently owned and operated business which. together with affiliates, has 250 or fewer employees or average annual gross receipts of S I 0 million or less averaged mer the previous three years. Department of Minority Business Enterprise (DMBEl certified women-owned and minority-m,·ned business shall also be considered small business when they have received DMBE small business certification.

·women-owned busincs<> - A business concern that is at least 51 °-o owned by one or more women who are L. S. citizens or legal resident aliens, or in the case of a corporation. partnership. or limited liability company or other entity. at least 51~;, of the equity ownership mterest is owned by one or more \\·omen who are citizens of the United States or non-citizens who are in full compliance with the L:nited States immigration law. and both the management and dail) business operations are controlled by one or more women who are C. S. citizens or legal resident aliens.

Minorif)·-owned husiness- A business concern that is at least 51% owned by one or more minority individuals (see Section 2.2-1401. Code of Virginia) or in the case of a corporation. pannership. or limited liability company or other entity·, at least 51% of the equit) ownership interest m the corporation. partnership. or limited liability company or other entity is owned by one or more minority indi\·iduals and both the management and daily busmess operations are controlled by one or more minority individuals.

5. COMP.~"!\'Y INFORM A. TION/SIGJ'\ATURE: In compliance with this Request For Proposal and to all the conditions imposed therein and hereby incorporated b;. reference. the undcrs1gned offers and at-'Tces to furnish the sernces in accordance with the attached s1gned proposal and as mutua II d b b V 8QTeC upon y su sequent neaortatton

FULL LEGAL NAME (PRI"t\T) FEDERAL TAXPAYER NUMBER (10#) ((0mpany name a> 11 appears v. oth ,·our Federal I a.xpa\ a '\umber·

BUSINESS NAME/DBA NA\1E T A NAME FEDERAL TAXPAYER NUMBER (lfd1ffercm than the Full Le)!al )\am~ I l)fdtfkr~m than ro~ ab'''"~l

' BILLING "-'A\1E FEDERAL TAXPAYER :\'UMBER (Cnmpanv name a> J1 appea'"' <'n ;•0111 lll\"lHCcl (if d1fferem than J[),. atxnel

PURCHASE ORDER ADDRESS PA "YME!\'T ADDRESS

CONTACT NAME-TITLE (PR!t<Tl SIGJ\ATURE (11\ INK) DATE

E-MAIL ADDRESS TELEPHONE :X.:t'\1BER TOLL FREE TELEPHONE NUMBER FAX NUMBER TO RECEIVE

E-PROCURE!"YIENT ORDERS

' >0 u_, 1 ti _o ~_,

I

I

I I

1. PURPOSE:

The purpose ofthis Request for Proposal (RFP) is to solicit sealed proposals to establish a contract through competitive negotiations for a campus car share program by Virginia Polytechnic Institute and State University (Virginia Tech). an agency of the Commonwealth of Virginia.

ll. CONTRACT PER10D:

The term of this contract is for three (3) year(s). or as negotiated. There will be an option for four (4) additional one- year renewals. or as negotiated.

Ill. BACKGROUND:

Founded in 1872 as a land-grant institution named Virginia Agricultural and Mechanical College, Virginia Tech is a comprehensive. innovative research university with the largest number of degree offerings in Virginia, more than 125 campus buildings. a 2.600-acre main campus, off-campus educational facilities in six regions, a study-abroad site in Switzerland, and a 1.700-acre agriculture research farm near the main campus. The main campus is located in the Town of Blacksburg in Montgomery County and is 38 miles southwest of Roanoke. in the New River Valley.

Virginia Tech offers 65 bachelor's degree programs through its seven undergraduate academic colleges: Agriculture and Life Sciences, Architecture and Urban Studies, Engineering, Liberal Arts and Human Sciences, Natural Resources and Environment. Pamplin College of Business, and Science. On the postgraduate level, the university offers 145 masters and doctoral degree programs through the Graduate School and a professional degree from the Virginia-Maryland Regional College of Veterinary Medicine. In addition, the Virginia Tech Carilion School of Medicine and Research Institute opened in the fall of 2010. Virginia Tech's current on-campus enrollment is 28.687 students with 82% being undergraduates. Total enrollment on and off campus is approximately 3 I .000 students.

The University has several goals in offering the car share program to the campus. First. the Universit)

desires to provide flexible vehicle rental options to our students, faculty, and staff, to reduce the demand of

long term student parking on campus. long term campus fleet reduction, and to promote use of altemative

transportation options on campus. Second. the University desires to combine the car sharing program with

other strategies and measures to reduce automobile travel demand by increasing alternative transportation

arrangements and opportunities.

IV. EVA BUSINESS-TO-GOVERNMEl\'T ELECTRONIC PROCUREMENT SYSTEM:

The eVA Internet electronic procurement solution streamlines and automates government purchasing activities within the Commonwealth of Virginia. Virginia Tech. and other state agencies and institutions. have been directed bv the Govemor to maximize the use of this system in the procurement of goods and services. Trc arc. therefore. rcqucsring that _1:our firm register as a trading partner lrithin the c T ~4 5ysrem.

There are registration fees and transaction fees involved with the use of eVA. These fees must be considered in the provision of quotes. bids and price proposals offered to Virginia Tech. Failure to register within the eVA system may result in the quote. bid or proposal from your finn being reJected and the award made to another vendor who is registered in the eVA system.

Registration in the e\'A system is accomplished on-line. Your finn must provide the necessar: information. Please Yisit the eVA wehsite portal at bll.[ _ _;_ __ \\"_\\ __ \\ .C\~L\·ir:.!in_ia_.:.!l~\" rt:!.!.l:-;it.'1"·\C_l!<...i(1JTL':..:.htm and register both with eYA and Ariba. This process· needs to he completed hcforc Virginio Tech can issue _vour firm a Purchase Order or contract. If your finn conducts business from multiple geographic locations. please register these locations in your initial registration.

For registration and technical assistance. reference the eVA website at: c VA( ·ustm)JerCare o des.\·tretlli<l. "'". or call 866-289-7367 or 804-371-2525.

V. COI\:T~t..CT P t..RTICIPATION

College of Wrlham and Mary

George Msson Unrversrty James Mlldtson Unrverstty

Old Dommoon Umversity

F\adlord Ur.r~ersrty

The Umverstty of V~r~tm~

Vtrgtnoa Commonwealth Untversory

Vorgtnra Mrhtary Institute

V~rgn1ra Tecll

It is the intent of this solicitation and resulting contract to allow for cooperative procurement. AccordinQIY. any public body. public or private health or educational institutions. or Virginia Tech"s affiliated corporations andior partnerships may access any resulting contract if authorized by the contractor.

Participation in this cooperative procurement is strictly voluntary. If authorized by the Contractor. the resultant contract may be extended to the entities indicated above to purchase at contract prices in accordance with contract tenns. The Contractor shall notify Virginia Tech in writing of any such entities accessing the contract. No modification of this contract or execution of a separate contract is required to

participate. The Contractor will provide semi-annual usage reports for all entities accessing the Contract. Participating entities shall place their own orders directly with the Contractor and shall fully and independently administer their use of the contract to include contractual disputes. invoicing and payments without direct administration from Virginia Tech. Virginia Tech shall not be held liable for any costs or damages incurred by any other participating entity as a result of any authorization by the Contractor to extend the contract. It is understood and agreed that Virginia Tech is not responsible for the acts or omissions of any entity. and will not be considered in default of the contract no matter the circumstances.

Use of this contract does not preclude any participating entity from using other contracts or competitive processes as the need mav be.

VI. STATEMENT OF NEEDS

A. Scope of Services:

1. Virginia Tech seeks qualified Contractors to submit proposals to provide short tenn car rental (car shating) to the university and local community.

2. Virginia Tech requires a minimum of TWO (2) vehicles on campus by August I. 2013 or as negotiated. ready for use bv August 23. 2013. The vehicles will be assigned designated parking stalls in highly visible parking locations on campus. As demand grows. vehicles should be added to meet the additional demand. All vehicle parking locations will be approved by the university. The university will supply all parking spaces for the vehicles at no cost to the contractor.

3. Subject to prior appro\·al by the university. the Contractor must provide a majority of hybrid altemative fuel or high miles-per-gallon ( MPG) vehicles in the overall fleet.

4. The Contractor will provide all routine and non-routine maintenance and repairs to vehicles. at no cost to the university. as well as regular inspections for condition of the vehicles.

5. The Contractor \\·ill proYide a detailed maintenance schedule. including \'Chicle cleaning and mechanical maintenance.

6. The Contractor will be responsible for returning vehicles to their assigned parking spaces. and for moving vehicles due to special events.

7 The Contractor will provide all signage at each vehicle parking location at no cost to the university. The university reserves the right to review and approve any signage before it is installed. The university will assist the Contractor in the installation of any signage. The university will not be responsible for damage incurred to any stgnage or vehicles.

S. The Contractor will provide all marketing materials at no cost to the university

B. Car Sharing Details:

l. The university requires the contractor to have in place a fully automated operation that allows users to enroll in the program as well as the ability for members to reserve vehicles online via a selfCservice website. smart phone technology. or other technologies.

2. The Contractor must provide in-car technology that includes a communication system that links members to the twenty-four (24) hour customer center automatically, remote vehicle diagnostics. emergency vehicle immobilization. and Global Positioning System (GPS) tracking in the event of an emergency.

3. The universitv prefers that the Contractor provide in car tum-by-tum GPS navigation for member use.

4. Virginia Tech requires a valet feature for Parking and Transportation Services. The Contractor is required to issue membership cards at no charge to Parking and Transportation Services to utilize if a car needs to be moved for an event. student move in. vehicle cleaning, maintenance. etc.

5. The Contractor must provide a daily mileage allotment to be included in the standard rental charges. The Contractor shall also disclose the per mile charge once the daily mileage allotment has been exceeded.

6. The Contractor will provide the ability for the university to access. view. and print various reports through an online program at any time.

7. The Contractor will provide twenty-four (24) hour live person customer help via a toll free number and twenty-four (24) hour roadside assistance at no cost to the memher.

8. The application process should be seamless and as customer friendly as possible. Emphasis should be given to the elimination of barriers of applicants to get them through the application process and into use of the vehicles.

C. Insurance Requirements:

I. The university requires an insurance arrangement that allows users as young as eighteen ( 18) years of age to drive the short tenn rental Yehicles.

D. Marketing:

I. This program will be pa11 of the alternative transportation program. which offers and promotes alternative transportation options to the university community. The success of this program will rely on the marketing and promotional efforts of the Contractor for the service.

3.

The Contractor must submit a detailed marketing schedule and plan showing advertising campaign initiatives. target marketing groups. fonns of media that will be used for marketing, and proposed events for promotion of sen·ice during the tenn of the contract. The proposed marketing plan is one of the evaluation criteria. The university will have the right to review. approve. or deny any marketing strategy and•or materials submitted by the Offeror or selected Contractor prior to use. The Contractor should indicate the proposed dollar amount that will be used for start-up marketing.

The university retains the right to market the program in addition to any marketing the Contractor proposes.

E. Reservation System:

1. University departments may use this program for short term rentals for departmental use. As such. the Contractor is reqmred to provide an online website for university department usc that meets the universitv·s security controls. Additionally. the ability for a department to review, approve. and or deny a reservation before they occur. collection of a business need at the time of the reservation. and detailed billing statements monthly to all departments is required.

2. The system must have a differentiation between individuals who have both a personal and departmental membership account. This must provide that all reservations used for business be routed through the format outlined in (a.). while reservations for personal use do not.

3. University departments will be required to create accounts directly with the Contractor. The Contractor is responsible for billing all departments directly and providing any data needed to the individual departments.

F. Contract:

1. The initial contract tem1 will be for a period of three years with an option to renew based on perfonnance for up to four additional one year periods.

The Universitv reserves the right to terminate any contract with or without cause. with a sixty (60)

days written notice.

3. The Contractor is required to include in the proposal a projected delivery date from the time of award to the delivery and installation of all necessary items to start the program.

4. When a vehicle is more than three years old. the University requires the vehicles to be replaced with a new vehicle or vehicle that is less than three years old, or when a vehicle reaches thirty-six thousand (36.0001 miles on the odometer. whichever comes first.

VII. PROPOS.J\L PREPA~".TIO?\ Al'\D SUBMISSIO!\

A. General Requirements

I. RFP Response: In order to be considered for selection. Offerors must submit a complete response to this RFP. Proposals should be submitted as follows:

One (1) complete original marked "Original'" Three (3) copies of marked "Copy·· One ( J ) redacted hard copy \\·ith proprietary and trade secret infonnation removed

Proposals submitted by the Offeror awarded a contract through this solicitation will be posted on the V Jr)!inia Tech Purchasing website and or V ASCUPP website.

Procurement Department (MC 0333) North End Center. Suite 2100. Virginia Tech 300 Tumer Street J'.i\\' Blacksburg. Vrrginia 24061

Reference the Opening Date and Hour, and RFP Number in the lower left hand corner of the return envelope or package.

No other distribution of the proposals shall be made by the Offeror.

Proposals submitted by the Offeror awarded a contract through this solicitation will be posted on the Virginia Tech Purchasing website andor \'ASCUPP website

2. Proposal Preparation:

a. Proposals shall be signed by an authorized representative of the Offeror. All information requested should be submitted. Failure to submit all information requested may result in Virginia Tech requiring prompt submission of missing information and/or giving a lowered evaluation of the proposal. Proposals which are substantially incomplete or lack key information may be rejected by Virginia Tech at its discretion. Mandatory requirements are those required by law or regulation or are such that they cannot be waived and are not subject to negotiation.

b. Proposals should be prepared simply and economically providing a straightforward, concise description of capabilities to satisfy the requirements of the RFP. Emphasis should be on completeness and clarity of content.

c. Proposals should be organized in the order in which the requirements are presented in the RFP. All pages of the proposal should be numbered. Each paragraph in the proposal should reference the pamgraph number of the corresponding section of the RFP. It is also helpful to cite the paragraph number. sub letter. and repeat the text of the requirement as it appears in the RFP. If a response covers more than one page. the paragraph number and sub letter should be repeated at the top of the next page. The proposal should contain a table of contents which cross references the RFP requirements. Information which the offeror desires to present that does not fall within anv of the requirements of the RFP should be inserted at an appropnate place or be attached at the end of the proposal and designated as additional material. Proposals that are not organized in this manner risk elimination from consideration if the evaluators are unable 10 find where the RFP requirements arc specifically addressed.

d. Each copy of the proposal should be bound in a single volume where practical. All documentation submitted with the proposal should be bound in that single volume.

e. Ownership of all data. material and documentation originated and prepared for Virginia Tech pursuant to the RfP shall belong exclusively to Virginia Tech and be subject to public inspection in accordance \\'ith the Virginia Freedom of Information Act. Trade secrets or proprietarv information submitted by an Offeror shall not be subject to public disclosure under the Virginia Freedom of Information Act. However, to prevent disclosure the Offeror must invoke the protections of Section 2.2-4342F of the Code of Virginia. in wtiting. either before or at the time the data or other materials is submitted. The written request must specifically identify the data or other materials to be protected and state the reasons why protection 1s

necessary. The proprietary or trade secret material submitted must be identified by some distinct method such as highlighting or underlining and must indicate only the specific words. figures. or paragraphs that constitute trade secret or proprietary infonnation. The classification

of an entire proposal document. line item prices and/or total proposal prices as proprietary or trade secrets is not acceptable and may result in rejection of the proposaL

3. Oral Presentation: Offerors who submit a proposal in response to this RFP may be required to give an oral presentation of their proposal to Virginia Tech. This will provide an opportunity for the Offeror to clariJ~· or elaborate on the proposal but will in no way change the original proposaL Virginia Tech will schedule the time and location of these presentations. Oral presentations are an option of Virginia Tech and may not be conducted. Therefore, proposals should be complete.

B. Specific Requirements

Proposals should be as thorough and detailed as possible so that Virginia Tech may properly evaluate your capabilities to provide the required servrces. Offerors are required to submit the following information/items as a complete proposal:

1. Approach to Plan: Describe how you plan to provide the services described in the Statement of Needs. including. but not limited to:

a. Provide a description of the proposed car sharing process and how it works. including the self­service operations and any teclmology implementation.

b. Provide a description of the vehicles that will be offered during the term of the contract. c. Provide a description of insurance coverage requirements and what has worked at other

universities. d. Describe how you will comply with the additional insurance liability coverage required by the

Code of Virginia. Describe how you will provide the additiona11iability coverage for eighteen to twenty-one ( 1 R-21) year olds.

e. Outline responsibilities expected of administrative and supportive roles of the university. f. Outline your marketing plan for this program and how you plan to roll out the program. g. Describe any promotions for to increase business for both business and personal use of this

program. h. Describe the enrollment and reservation system and how it will operate. includmg am

enrollment fees and incentives. i. Describe your customer service process and how that process will support this program on the

Virginia Tech campus.

2. Qualifications and Experience:

Describe in detail the qualifications, experience and demonstrated ability to provide the required deliverables including. but not limited to case of use. the availability of vehicles, parts and scn·ice. marketing and customer ser•:ice. the application. reservation. and billing process, the program roll­out and projected de]i,·ery dates. Highlight higher education experience.

3. Cost Proposal: Submit a detailed Jlnanciakost proposal to provide the program and dcliverables required. Be sure to include anv additional fees assocJated with participation in the program. Submit a detaiied proposal for hourly·dailv rental rates for each vehicle/class.

4. References

Four (4) recent references. either educational or governmental, for whom you hm·e provided the rype of serv1ces described herein. Include the datc(s) the services were fumished. the client name. address and the name and phone number of the individual Virginia Tech has your pem1ission to contact.

5. Small. Women-owned and Minority-owned Business (SWAM) Utilization:

If vour business can not be classified as SWAM. describe your plan for utilizing SW.>\1\1 subcontractors if awarded a contract. Describe your ability to provide reporting on S\VA"1 subcontracting spend when requested. If your firm or any business that you plan to subcontract with can be classified as SW.>\1\1. but has not been certified by the Virginia Department of Minority Business Enterprise (DMBE). it is expected that the certification process will be initiated no later than the time of the award. If your fim1 is currently certified. you agree to maintain your certification for the life of the contract. For assistance with SWAM certification. visit the DMBE website at ~.nn\ .dmhc.YJr!!illl,:.u~)·'.

6. The rerum of the Generallnfom1ation Fonn and addenda. if any, signed and filled out as required.

VIII. SELECTION CRITERIA AND AW-"Jill:

A. Selection Criteria

Proposals will be evaluated bv Virginia Tech using the following:

Maximum Point Criteria Value

1. Approach to Plan 20

2. Qualifications and Experience 30

3. Cost proposal to the University Value of the Financial Proposal 30

4. References I 0

5. S\\"AM Utilization 10

Total 100

B. Award

Selection shall be made of two or more offerors deemed to be fully qualified and best suited among those submitting proposals on the basis of the evaluation factors included in the Request for Proposal. including price. if so stated in the Request for Proposal. Negotiations shall then be conducted with the offerors so selected. Price shall be considered. but need not be the sole detem1ining factor. Alter negotiations haye been conducted with each offeror so selected. Virginia Tech shall select the oiTeror which. in its opinion. has made the best proposal. and shall av.·'ard the contract to that offeror. Virginia Tech may cancel this Request for Proposal or reject proposals at any time prior to an award. Should Virginia Tech detennine in writing and in its sole discretion that only one offeror has made the best proposal. a contract mav he negotiated and awarded to that offeror. The award document will be a contract incorporating by reference all the requirements, tenns and conditions of this solicitation and the Contractor's proposal as negotiated. See Attachment C for sample contract fon11.

IX. INVOICES:

Invoices for goods or ser.·ices pro,·ided under any contract resulting from this solicitation shall be submitted to·.

Virginia Polyteclmic Institute and State University Accounts Payable North End Center. Suite 3300. Virginia Tech 300 Turner Street '\W Blacksburg. Virginia 24061

X METHOD OF PA YMEI'H:

Virginia Tech will authorize payment to the contractor as negotiated in any resulting contract from the aforementioned Request for Proposal.

Payment can be expedited through the use of the Wells One AP Control Payment System. Virginia Tech strongly encourages participation in this program. For more information on this program please refer to

Virginia Tech·s Procurement \vebsite: httn: \\'\n\'j)rocurcmcnt.Yt.edu.:'Depnnmcnt '\\"ellsUil~'J!tml or contact the person in Procurement Department identified in the RFP.

XI. ADDENDUM:

Any ADDENDL'M issued for this solicitation may http: \\"W\Y.J~Q:_lCUrcment.Yt.edu html_.iincs bids.nhp. Since a paper copy of the mailed to you, we encourage you to check the web site regularly.

XII. CONTRACT ADMINISTRATION:

be accessed at addendum will not be

A. Deborah Freed. Alternative Transportation Manager. Transportation and Campus Services at Virginia Tech or her designee. shall be identified as the Contract Administrator and shall use all powers under the contract to enforce its faithful performance.

B. The Contract Administrator. or her designee. shall determine the amount, quantity, acceptability. fitness of all aspects of the services and shall decide all other questions in connection with the services. The Contract Administrator. or hislher designee. shall not have authority to approve changes in the services which alter the concept or which call for an extension of time for this contract. ."uly modifications made must be authorized by the Virginia Tech Procurement Department through a \\Titten amendment to the contract.

XIII. COMMUNICATIONS:

Communicatiom regarding this Request for Proposals (RFP) shall be fonnal from the date of issue for this RFP. until either a Contractor has been selected or the Procurement Department rejects all proposals. Fonnal communications will be directed to the Procurement Department. Informal communications. including but not limited to request for infom1ation. cmnn1ents or speculations regarding this RFP to any University employee other than a Procurement Department representative may result in the offending Offeror's proposal being rejected.

XIV. TERMS AND CONDITIONS

This solicitation and any resulting contract1purchase order shall be governed by the attached tenns and conditions.

ATTACHMENT A

TERMS AND CONDITIONS

RFP General Terms and Conditions

http: \\'W\Y.JlHh..'LIH':I1l~.!lt_.\·t.edu html.dn:._·:-.; t::nn:-. CiTC RFP (I~] ~ 1 01 ;,.pdf

Special Terms and Conditions

1. ADVERTISING: In the event a contract is awarded for supplies. equipment, or services resulting from this solicitation. no indication of such sales or services to Virginia Tech will be used in product literature or advertising. The Contractor shall not state in any of the advertising or product literature that the Commonwealth of Virginia or any agency or institution of the Commonwealth has purchased or uses its products or services.

AUDIT: The Contractor hereby agrees to retain all books. records. and other documents relative to this contract for five (5) years after final paymenL or until audited by the Commonwealth of Virginia, whichever is sooner_ Virginia Tech. its authorized agents. an<Lor the State auditors shall have full access and the right to examine any of said materials during said period.

3. AVAILABILITY OF FUNDS: It is understood and agreed between the parties herein that Virginia Tech shall be bound hereunder only to the extent of the funds av·ailable or which may hereafter become available for the purpose of this agreemenL

4. CONTRACT DOCUMEl'iTS: The contract entered into by the parties shall consist of the Request for Proposal including all modifications thereof. the proposal submitted by the Contractor, the written results of negotiations. the Commonwealth Standard Contract Form, all of which shall be referred to collectively as the Contract Documents.

5. IDENTIFICATION OF PROPOSAL ENVELOPE: If a special envelope is not furnished, or if return in the special envelope is not possible. the signed proposal should be returned in a separate envelope or package. sealed and addressed as follows: VIRGINIA POLYTECHNIC INSTITUTE A.ND STATE UNIVERSITY Procurement Department (0333) North End Center_ Suite 2100. Virginia Tech 300 Turner Street NW Blacksburg, Virginia 24061 Reference the opening date and hour_ and RFP Number in the lower left comer of the envelope or package. If a proposal not contained in the special envelope is mailed, the Offeror takes the risk that the envelope, even if marked as described above. may be inadvertently opened and the information comprormsed which may cause the proposal to be disqualified. No other correspondence or other proposals should be placed in the envelope. Proposals may be hand delivered to the Virginia Tech Procurement Department.

6. INSUR-\NCE: By signing and submitting a proposal under this solicitation. the Offeror ceriifies that if awarded the contract it will have the following insurance coverages at the time the work commences. Additionally. it will maintain these during the entire term of the contract and that all insurance coverages will be provided by insurance companies authorized to sell insurance in Virginia by the Virginia State Corporation Commission. During the period of the contract. Virginia Tech resen·es the right to require the Contractor to furnish certificates of insurance for the coYerage required. INSURANCE COVERAGES i\l'iD LIMITS REQUIRED A. Worker's Compensation- StatutorY requirements and benefits.

B. Employers Liability- SlOO.OOO.OO C. General Liability - $500.000.00 combined single limit. Virginia Tech and the Commonwealth of Virginia

shall be named as an additional insured with respect to goods/services being procured. This coverage is to

include Premises/Operations Liability. Products and Completed Operations Coverage. Independent Contractor's Liability. Owner's and Contractor's Protective Liability and Personal Injury Liability.

D. Automobile Liability- SSOO.OOO.OO E. Builders Risk- For all renovation and new construction projects under $100.000 Virginia Tech will provide

All Risk- Builders Risk Insurance. For all renovation contracts. and new construction from $100,000 up to $500.000 the contractor will be required to provide All Risk - Builders Risk Insurance in the amount of the contract and name Virginia Tech as additional insured. All insurance verifications of insurance will be through a valid insurance certificate.

The contractor agrees to be responsible for. indemnify. defend and hold harmless Virginia Tech. its officers. agents and employees from the pavment of all sums of money by reason of any claim against them arising out of any and all occurrences resulting in bodily or mental injury or property damage that may happen to occur in connection with and during the performance of the contract. including but not limited to claims under the Worker's Compensation Act. The contractor agrees that it will. at all times, after the completion of the work. be responsible for. indemnify. defend and hold harmless Virginia Tech, its officers. agents and employees from all liabilities resulting from bodily or mental injury or property damage directly or indirectly arising out of the perfonnance or nonperformance of the contract.

7. NOTICES: Any notices w be given hy either party to the other pursuant to any contract resulting from this solicitation shall be in writing. hand delivered or mailed to the address of the respective party at the following address

If to Contractor: Attention:

If to Virginia Tech:

Address Shown On RFP Cover Page Kimberlv Dulanev

Virginia Polytechnic Institute and State University Attn: Kimberly Dulaney Procurement Department (MC 0333) North End Center. Suite 2100. Virginia Tech 300 Tumer Street]\!\\~ Blacksburg. Virginia 2406 I

and

Virginia Poly·technic Institute and State UniYersit::. Attn: Deborah Freed Alternative Transportation Manager Transportation and Campus Services (0540) Parking Services Building 200B 455 Research Center Drive Blacksburg. Virginia 240() I

S. SEVERAL LIABILITY: Virginia Tech \\ill be severalh liable to the extent of its purchases made against anv contract resulting trom this solicitation. Applicable entities described herein will be severally liable to the extent of their purchases made against any contract resulting from this solicitation.

ATTACHMENT B

PRICI'\TG SCHEDULE

Offeror shall identify all costs to members associated with providing the services specified in this document. This infonnation will be used in the e\'aluation of the proposal.

Proposals must clearly describe and include as a minimum the following: infonnation:

Proposed Application Fee per Member

$ __ _ Proposed Annual Fee per Member

$ __ _ Proposed Hourly Rate

S __ _ Proposed Daily Rate

S __ _ Proposed Week-end Rate

$ __ _ Proposed Rate Per Mile

$ __ _ Proposed overage rate per mile

ATTACHMENT C

Standard Contract form for reference only Offerors do not need to fill in this form

COMMONWLI\LTH OF VIRGINIA STANDARD CONTRACT

Contract Number: _________ _

This contract entered into thts day of 20_, by , hereinafter called the "Contractor" and Commonwealth of Virginia. Virginia Polytechnic Institute and State University called "Virginia Tech".

WITNESSETH that the Contractor and Virginia Tech, in consideration of the mutual covenants, promises and agreements herein contained. agrees as follows:

SCOPE OF CONTRACT: The Contractor shall provide the ______ to Virginia Tech as set forth in the Contract Documents.

PERIOD OF CONTRACT: From ___________ through _________ _

COMPENSATION Al\TD METHOD OF PAYMENT: The Contractor shall be paid by Virginia Tech in accordance with the contract documents.

CONTRACT DOCGMENT The contract documents shall consist of this signed contract Request For Proposal Number ----c- dated ------c· together with all written modifications thereof and the proposal submitted by the Contractor dated and the Contractor's letter dated . all of which contract documents are incorporated herein.

In WITNESS WHEREOF. the panies have caused this Contract to be duly executed intending to be bound thereby.

Contractor: Virginia Tech

By: ---------------------------

By: -------------------------

Title: ------------------------

Zipcar Response To

Virginia Tech Car Sharing RFP# 0027841 Submission Due Date- May 31th, 2013 3:00PM

Jeremy Lynch

National Account Executive, University Operations 25 First Street, 4'h Floor Cambridge, MA 02141 t: 617-336-4345 1 f: 617-995-4300

L.. ro u c.. ·-N

e: jlynch@zipcar.com

Fed ID#-

Zipcar Response to Virginia Tech- RFP #0027841- Original 1

May 30, 2013

Ms. Kimberly Dulaney Procurement Department Virginia Tech North End Center, Suite 2100 300 Turner Street NW Blacksburg, VA 24061

Dear Ms. Dulaney:

Zipcar is pleased to have this opportunity to respond to the Virginia Tech car sharing services RFP. We

know that the University takes pride in its vibrant and diverse community and this proposal is designed

to ensure continued sustainable growth and development. Zipcar provides a service that can maximize

mobility and access and assist in the preservation of the campus' landmarks and open spaces. We

appreciate that you are embracing car sharing as an important strategy in your future plans and are

honored to provide this overview of our services.

Zipcar has long been dedicated to car sharing's mobility benefits and has worked closely with many

cities and Universities to achieve their goals. We are confident that a Zipcar/University partnership will

not only improve local mobility, but will also assist with the broader aspects of the University's plans

including supporting alternative transportation strategies, parking management plans and sustainability

goals.

As in most business choices, there are qualities which make certain providers more attractive than

others. With over 775,000 members worldwide, 8,000 public agencies and business partners, 300+

University programs, and 13 years of experience- Zipcar is the global leader in car sharing. Why7 For

several important reasons:

We're easy to partner with. Partnership is at the core of our philosophy. From university

partnerships (our earliest roots), to relationships with municipalities, to the neighborhoods where we

have become part of the community fabric, we are about adapting and changing to meet the unique

requirements of each user. That's partnership. That's Zipcar.

Zipcar Response to Virginia Tech- RFP #0027841- Original 2

Sustainability. A philosophy of sustainability pervades our culture- from carbon neutral paperless

operations, to hybrid electric vehicles (HEVs), to groundbreaking partnerships, Zipcar is committed to

sustainability and it shows.

Flexible implementation. Our purpose-built systems and processes are designed for maximum

flexiblity, which allows us to tailor our services to meet the unique local environments of the cities and

Universities we serve.

A proven track record. Zipcar has presence in urban areas and on college campuses throughout 35

North American states and provinces as well as in Canada and the United Kingdom. This includes

successful partnerships with over 300+ University and community clients such as: the University of

Virginia, Virginia Commonwealth University, University of Richmond, George Mason University, James

Madison University, Georgetown University, West Virginia University and many more.

Car, car, cars! Joining the largest car sharing provider in the world has its privileges. When students,

faculty and staff that are 21 or older join Zipcar, they have immediate self-service access to over

11,000 cars worldwide and on campuses throughout North America, Canada, the United Kingdom and

Europe. It's like owning a car wherever they may go! We are the only provider that can offer this

feature.

Again, we appreciate the opportunity to submit this RFP response. Please let us know if you have any

questions. We look forward to working together and achieving a successful partnership. Thank you for

your time and consideration.

Sincerely,

Michae! Serafino

General Manager, University Operations & Fast Fleet 25 First Street, 4'" Floor Cambridge, MA 02141 t: 617-336-4361 1 f: 617-995-4300.

e: mserafino@zipcar.com

Fed ID#-

Zipcar Response to Virginia Tech- RFP #0027841- Original 3

Table of Contents

VI.StatementofNeeds -------------------------------------------------------5

A. Scope of Services ..................................................................................................................... 5

B. Car Sharing Details ................................................................................................................... 7

C. Insurance Requirements ......................................................................................................... 12

D. Marketing .............................................................................................................................. 13

E. Reservation System ................................................................................................................ 18

F. Contract ................................................................................................................................. 19

VII. Proposal 22

B. Specific Requirements ............................................................................................................ 22

Appendix A 35

AppendixB ___________________________________________________________ 36

Appendix C 37

Appendix D 38

Zipcar Response to Virginia Tech- RFP #0027841- Original 4

VI. STATEMENT OF NEEDS

A. SCOPE OF SERVICES

1. Virginia Tech seeks qualified Contractors to submit proposals to provide short term car

sharing to the University and local community

2. Virginia Tech requires a minimum of TWO (2) vehicles on campus by August 1. 2013 or as

negotiated, ready for use by August 23, 2013. The vehicles will be assigned designated

parking stalls in highly visible parking locations on campus. As demand grows, vehicles should

be added to meet the additional demand. All vehicle parking locations will be approved by the

university. The university will supply all parking spaces for the vehicles at no cost to the

contractor.

z·,pcar recommends 4 vehicles to begin the Virginia Tech program and will be able to have them on campus by August 1". All vehicles will be new to ensure quality and readiness. Any vehicle placed as part of the Virginia Tech Car-Sharing Program will be properly licensed by the State of Virginia and will meet applicable federal, state and local safety and air quality standards. Vehicles will include automatic transmissions, power brakes, power steering, power door locks and windows, air conditioning, driver side and passenger-side air bags and floor mats to ensure a comfortable, safe and easy-to-use car.

Vehicles are added regularly to accommodate demand (generally when utilization reaches 38-42% for a 1-2 months in a row) and Zipcar will coordinate any additions with the University when determining the timing and type of vehicle to add to the fleet.

Here is a list of some of the vehicles that Zipcar would look to utilize in the Virginia Tech fleet:

Ford Focus

5 passenger

~ ~ - .

- . ii!I!I.DB ~ • • •

• •

28

40

23

51

40

S"iicm: \Jll..sv

38 5mc_,.... \fila•

45 Smc;;' Wa1· Eih-:,

31 Srr!a,-; VI;:;,

48 Sr:-:or-<: iJlio:- E/ir~-

43 Smor-- 1/!/:::;V !;;'h!'

Zipcar Response to Virginia Tech- RFP #0027841- Original

7

9

7

10

10

$7.50hr

$69 day

-.

-.

-. ~

$8.50hr $69 day

$8.50hr $77 day

$9 SOhr $77 day

$9 SOhr $77 day

$9 SOhr $77 day

$9.50hr $77 day

$9.50hr $77 day

5

*SmartWay Elite is given to those vehicles that score 9 or better on both the Greenhouse Gas and Air Pollution Scores

*SmartWay is given to those vehicles that score 6 or better on both the Air Pollution and Greenhouse Gas Scores

**The EPA GHG Score reflects the exhaust emissions of carbon dioxide. The score is from 0 to 10, where 10 is best

Locations- Zipcar will work with the University to accurately and efficiently assist in selecting high profile, visible, and densely populated or traveled locations. The location of Zipcar "pods" on campus is one ofthe most important decisions in the Zipcar planning process. Locations play a critical role in driving program awareness and overall success. Once locations are determined, descriptions and directions are created for zipcar.com and the multiple reservation mechanisms we provide our members.

3. Subject to prior approval by the university, the Contractor must provide a majority of

hybrid I alternative fuel or high miles per gallon (MPG) vehicles in the overall fleet.

Zipcar will work with the University to ensure that the suggested vehicles are included in the fleet.

4. The Contractor will provide all routine and non-routine maintenance and repairs to

vehicles, at no cost to the university, as well as regular inspections for condition of the

vehicles.

Maintenance- Vehicles will be serviced to manufacturer standards (Zipcar will use local vendors and

mobile cleaning vendor to maintain the cars, and will use best efforts to employ historically underutilized businesses). Virginia Tech will not be responsible for servicing the vehicles. Tires are rotated every 10,000 miles, replaced every 30,000 miles and the oil changed every 5,000 miles. Our sophisticated systems and real-time connectivity with the vehicle allow us to proactively monitor vehicle issues/needs remotely such as oil changes, tire rotation, battery jumps, and unlocking issues, reducing the need for emergency service during a reservation. Zipcars are equipped with GPS and GPRS tracking technology to help locate the vehicles, though we do not currently track member activity in this way.

Zipcar will be responsible for transporting the vehicles for maintenance (including but not limited to oil changes, tire rotations, vehicle cleaning and other services) to our nationwide service provider network. Zipcar's Fleet Management will coordinate all maintenance activities with our local contact pnor to appointments. The vendor locations are generally located within a mile or two of campus including but not limited to the maintenance items outline above. The cost of such maintenance shall be the sole responsibility of Zipcar.

Zipcar complies with inspection and emissions laws in the jurisdictions that we serve. Also, every time our on-site cleaning staff visits a car, they go through a robust checklist to review vehicle cleanliness, operations, and equipment.

If drivers notice a maintenance concern, they can call our Member Services Call Center on a 24 x 7 basis to report it; these items are then scheduled into the Fleet Management Team's maintenance calendar. In situations that compromise driver safety, vehicles are immediately taken out of service until they are repaired and members are automatically moved to new vehicles to minimize disruption.

Zipcar Response to Virginia Tech- RFP #0027841- Original 6

Vehicle Cleaning- Zipcar will source a local cleaning vendor using our 3rd party network of cleaning providers. All cleaning services will be provided by Zipcar and the University will not need to manage or pay for any cleaning. Our vendors conduct cleanings every 8-10 days (on average), following vetted, detailed, standard operating procedures to ensure a quality clean each and every time. Spot/emergency cleans are provided as needed. Because a high-level of attention is paid to every Zipcar, Members continually provide high ratings for the cleanliness and condition of our cars. To keep our finger on the pulse of our car-condition, Zipcar randomly surveys members who have recently driven.

5. The Contractor will provide a detailed maintenance schedule, including vehicle cleaning

and mechanical maintenance.

Please see response above for the answers to these statements.

6. The Contractor will be responsible for returning vehicles to their assigned parking spaces,

and for moving vehicles due to special events.

Zipcar will return the vehicles to their parking locations after maintenance appointments and given enough lead time, will work with the University to move vehicles for any special events.

7. The Contractor will provide all signage at each vehicle parking location at no cost to the

university.

Zipcar will provide full signage for each parking location and will work with you on any unique sign age needs before installation- we do this with many of our partners. Zipcar parking spots typically include two 2' x 2' "Zipcars Live Here" signs, one tow away sign and one collateral holder for marketing materials. As a partner we will work with the University to install poles and Zipcar sign age that meets the graphic standards of the University. We will provide standard location instructions, sign age as outlined above and pictures to help ensure consistent execution across all locations.

8. The University reserves the right to review and approve any signage before it is installed.

The university will assist the Contractor in the installation of any signage. The university will

not be responsible for damage incurred to any signage or vehicles.

Zipcar understands and agrees with the University's policy regarding the car sharing signs.

9. The Contractor will provide all marketing materials at no cost to the university.

Zipcar will provide all standard marketing materials at no-cost to the University.

B. CAR SHARING DETAILS:

Zipcar Response to Virginia Tech- RFP #0027841- Original 7

1. The University requires the contractor to have in place a fully automated operation that

allows users to enroll in the program as well as the ability for members to reserve vehicles

online via a self-service website, smart phone technology, or other technologies.

Zipcar has a fully automated operation that allows users to enroll, reserve and manage their accounts

via a self-service website as well as with their iPhone and Android device. The details of Zipcar's

operation are explained throughout this RFP.

2. The Contractor must provide in-car technology that includes a communication system that

links members to the twenty-four (24) hour customer center automatically, remote vehicle

diagnostics, emergency vehicle immobilization, and Global Positioning System (GPS) tracking

in the event of an emergency.

Zipcar uses a proprietary, purpose built car-sharing technology in all of our fleet vehicles. Zipcar has developed and deployed the safest, most reliable and easiest to use in-car experience of car sharing vendors. With over 13 years of in-market expertise, continuous improvement and numerous awards, Zipcar's technology is, very simply, not matched by our competitors.

The Zipcar technology is composed of a central processing unit (CPU), an antenna, and a Smartcard reader. Vehicle keys are permanently tethered ins'1de the vehicle, eliminating the need to manage keys separately from the car. The vehicles may be reserved by members over the phone, via mobile applications, or on the Zipcar website for certain time slots ranging from a half hour up to a number of days if needed. The member presents their Zipcar Smart Card (Zipcard) to the card reader on the windshield during their timeslot. The CPU recognizes the reservation for that particular member unlocks the car, and at that point the member is able to drive the vehicle. During the trip, data is collected regarding the distance of the trip, and time the vehicle is in use. This data is reflected on the member's invoice. At the end of the trip, the member returns the vehicle to its home location, scans out with their Zipcard, and the Zipcar system locks the vehicle. During the course of a reservation, each time the driver exits and enters the vehicle, s/he uses the Zipcard to lock and unlock the car.

Since only the member that has access to a vehicle at a specific time can open and operate that vehicle, it makes it easier to understand who is accessing, reserving and driving a vehicle at all times. It is also important to note that wireless remote locking and unlocking of vehicles are part of the standard service, enabling our call center to remotely respond to lock out issues and security related situations with ease. This ensures members will never be stranded on the side of the road or in a dark alley. It also means that Zipcar's can't be stolen or moved by a non-member.

In addition our iPhone and Android application on our robust mobile platform include integrated mapping and push to talk features that connects members to our call center- 24/7. A significant portion of our members (93%) have an iPhone, iT ouch, Android or SmartPhone. Zipcar's in-vehicle technology allows our fleet team to receive vehicle diagnostics in-real time who then can manage routine maintenance, institute emergency vehicle immobilization when necessary and allow the vehicle to be GPS tracked if necessary.

Zipcar Response to Virginia Tech- RFP #0027841- Original 8

3. The University prefers that the Contractor provide in car turn-by-turn GPS navigation for

member use.

Through our 13 years of experience and extensive member polling, Zipcar has found that our members prefer a "clean cockpit" and do not wish to have a bulky rental car GPS device in their vehicles. With our strategic relationship with Google, we provide members the ability to map out their destinations before their reservation, which allows our 18+ members to keep their eyes on the road at all times. That said, our iPhone and Android application on our robust mobile platform include integrated mapping and push to talk features that connects members to our call center- 24/7. A significant portion of our members (93%) have an iPhone, iT ouch, Android or SmartPhone. All members also have online access to integrated turn by turn direction through our global partnership with Google, and of course there are several ways for a member to contact our 24/7 call center during a reservation, to assist with any situation that arises during their trip.

4. Virginia Tech requires a valet feature for Parking and Transportation Services. The

Contractor is required to issue membership cards at no charge to Parking and Transportation

Services to utilize if a car needs to be moved for an event, student move in, vehicle cleaning,

maintenance etc.

Zipcar will provide "service" accounts to a number of Parking and Transportation Services employees that will allow them access to Zipcar's 24/7 to make reservations at no-charge in order to move the vehicle when necessary. Our only request is that the University alert our Fleet team when the cars will be moved for longer than an hour, so that we can alert the next member on reservation that their Zipcar will not be at its normal parking spot but in another location.

5. The Contractor must provide a daily mileage allotment to be included in the standard rental

charges. The Contractor shall also disclose the per mile charge once the daily mileage

allotment has been exceeded.

Zipcar provides 180 miles per 24 hr reservation and will charge .45 cents each additional mile after the

allotment has been exceeded.

6. The Contractor will provide the ability for the university to access, view, and print various

reports through an online program at any time.

Zipcar has well over 20 self-service reports that are available online to our partners. While all the other vendors can only produce monthly reports with basic utilization and member numbers, our reports are designed to look at vehicle and location/pod utilization, tracking member application, and member activation, to name only a few. Below is the list of several reports that partners find useful. Since these are highly strategic and other providers do not have detailed reporting systems, we have not included the entire list of reports due to the open nature of this RFP.

Reports include:

Historical overview- high level view of the program (members, revenue, driving behavior)

Zipcar Response to Virginia Tech- RFP #0027841- Original 9

Reservations- (lists all past, current and future reservations)

Four-week utilization- by zone or hourly/daily

Four-week reservations hourly-daily (numerous sub reports by month)

Four-week reservation distances

Member rate plan overview

Repeat late event drivers

Application details (Details application behavior and growth)

Corporate and affiliate usage revenue- dept and community use

Pending applications

Corporate applications

Upon activation of the vehicles in your campus fleet, these detailed reports will be made available to an assigned Virginia Tech employee(s) in real-time, allowing them to view performance as needed. If you are looking for additional reports that are not readily available, we will work with our reporting team to create custom reports. If a demonstration of the reporting tools is desired, please let us know and we can schedule a Web Ex to take you through the reporting tools that will be available to you.

We are very excited to be able to provide these reports to you. They truly demystify the car sharing program performance and allow us to react to member demand in hours vs. months. We are the only provider that offers this level of data and transparency to our partners.

7. The Contractor will provide twenty-four (24) hour live person customer help via a toll free

number and twenty-four (24) hour roadside assistance at no cost to the member.

Member Services- Zipcar provides a fully automated, self-service car-sharing system that allows individuals to use vehicles at any time of the day or night. Zipcar supports this automated system with a state of the art member care program that is designed to ensure our services work smoothly and that using Zipcar is convenient and reliable. Key elements of our program include:

24 x 7 Call Center- Our 200+person multi-tiered call-center staff is based in Peoria, Illinois and in-house agents are trained to assist all Zipcar members in all Zipcar cities and universities at any time of the day or night.

Quality Assurance Program- Our 24 x 7 customer service and ongoing requests for member feedback at key member touch points emphasize our willingness to seek and use member input to improve our service. The result is incredible loyalty with nearly 30% of our growth coming through positive word-of-mouth referrals.

In order to maintain the highest customer service standards in the industry, Zipcar has established a quality assurance program that provides systematic definition and measurement of problem issues. The Zipcar technology platform has an integrated event management system that records interactions involving members, vehicles, parking locations, and every aspect of the Zipcar system. These interactions are then categorized and assigned to the responsible individual for resolution (most are resolved at the time of interaction). These tickets provide us with a clear and deep view of the business at any moment and have the following benefits:

Zipcar Response to Virginia Tech- RFP #0027841- Original 10

Zipcar has invested heavily in systems and reporting tools that identify non-compliant members, allowing us to quickly remove or address issues, maintain a quality member experience, and consistently provide a world class car-sharing service.

• Problems that require follow up are left open, escalated, and assigned to the appropriate functional area (person) until resolved. Problems are queued by both type and priority. Therefore, for example, a safety issue is immediately identifiable and addressed appropriately before a less urgent administrative issue.

The system not only allows us to identify and prioritize workloads but also identify areas where we need process improvement. We continually track tickets by type, location, priority, follow­up time and resolution to improve process.

• Every interaction allows us the opportunity to better the overall Zipcar system and the customer experience.

• Ongoing quality assurance measures are in place to monitor vehicle usage and continually enhance the member experience.

Customer Surveys & Program Evaluation- Zipcar has extensive information on trips and vehicles -but this only tells half the story. For the other half, Zipcar has developed an internal, online survey system that allows us to create, modify, and gather survey data from our members. We currently use these surveys to collect qualitative and quantitative data. We carry out the following surveys automatically:

• A Joiner's Survey- to ascertain current travel behavior;

• First Driver Survey- to ascertain first view of the service;

• Random QA Survey -looks at car, cleanliness, availability, etc.

First Time & General Driver Assistance- Zipcar members can contact us at any time by dialing 1-866-4ZIPCAR. Zipcar's call center can remotely unlock doors, check engine performance, enable or disable a vehicle's security system, and dispatch a cab or roadside assistance. The call center is also able to answer drivers' questions related to reservations or general vehicle use.

General Vehicle Issues and Concerns- Members can report maintenance and safety issues by calling our 24-hour emergency on-call operator at 1-866-4ZIPCAR. If the operator needs assistance from someone "on-the ground," they will call a staff member in the local Zipcar office, a local contact to be determined, or our network of national roadside assistance providers.

Member Services, Training and Information- Key elements of our education, training, and support programs include:

Website Frequently Asked Questions (FAQs)- On our website (www.zipcar.com), Zipcar has an extensive array of FAQs ranging from How to Apply, Using a Car, the Benefits of Car-sharing, How Insurance Works, and more.

Member Welcome Packet- Once an individual becomes a member, a welcome kit is mailed and emailed to each member with a link to information a new member needs before their first drive.

Emergency Roadside Assistance- Zipcar has a national contract with the Road America Auto Club, local contracts with several roadside assistance companies, and agreements with cab companies in every market. In the unlikely event that a Zipcar breaks down, a single call to our Emergency Operator at 866-

Zipcar Response to Virginia Tech- RFP #0027841- Original 11

4ZIPCAR will bring prompt roadside assistance within 30 minutes (per our SOP). Zipcar will also provide roadside emergency kits in the trunk of each Zipcar vehicle on campus.

Support in an Accident -In the event of an accident or mechanical trouble, members can call our Emergency Operator at 1-866-4ZIPCAR. The Emergency Operator will work with the driver to assess the severity of the issue and, if necessary, will notify the appropriate emergency and police services.

If necessary, Road America will be dispatched to provide road side assistance within 30 minutes and if requested, will transport the member to another available Zipcar to complete their reservation. If necessary, Zipcar will additionally arrange for any alternative transportation to assist the member in reaching their destination after any incident (up to $200).

Within 24 hours, Zipcar will arrange for a replacement vehicle, fully outfitted with our technology so members may immediately start making reservations, to be delivered from our nearest market. We have hundreds of cars in nearby fleets and there will be no delay in accommodating a Virginia Tech member. Existing reservations are immediately moved to other cars available on or near campus. Car rental competitors may be able to supply a replacement vehicle, but it will not be outfitted with the technology to be of immediate use by other members. We are the only partner that can provide an unlimited fleet of technology-equipped vehicles within 24 hours. This will ensure all members have access to cars after an accident, not just the one member who was initially affected.

8. The application process should be seamless and as customer friendly as possible. Emphasis

should be given to the elimination of barriers of applicants to get them through the

application process and into use of the vehicles.

Zipcar will create a custom micro site at Zipcar.com/vatech (see zipcar.com/yale as a live example), where program information and registration (applications) are enabled. The application process is seamless and is a 1/2 page document where the potential member only needs a driver's license and credit/debit card to apply.

C. INSURANCE REQUIREMENTS:

1. The university requires an insurance arrangement that allows users as young as eighteen

(18) years of age to drive the short term rental vehicles.

Zipcar maintains the best member insurance in the car sharing industry and with the UVA agreement and the publicly accessible agreement on VASCUPP signed in 2009, we have met the Insurance requirements of the schools in VA where we have programs.

For Zipcar members 21 years of age or older, our insurance coverage consists of a combined single limit of $300,000 per accident (One of the other providers offers only Virginia state minimums).

For drivers under 21 years of age, we provide state mandated 25K/50K/20K:

25K: Bodily injury liability maximum for one person injured in an accident.

SDK: Bodily injury liability maximum for all injuries in one accident.

20K: Property damage liability maximum for one accident.

Zipcar Response to Virginia Tech- RFP #0027841- Original 12

For both third party and vehicle damage claims, a member determined to be at fault (or cited as no fault) is responsible for a damage fee of up to $750 to cover repairs. Members 21 or older have the option to purchase a damage fee waiver to reduce this deductible to $250, or to eliminate it altogether. If the total amount of the injuries and/or property damage exceeds our coverage limits, Zipcar members are responsible for this excess and will be contacted by Zipcar, our insurance provider, or the insurance company representing another driver involved in the accident.

Members engaging in prohibited uses of Zipcar's are not covered. Zip car members are not covered in any vehicle not supplied by Zipcar, as Zipcar is the primary provider with the relationship between Zipcar and the Member. If desired, we can work with Virginia Tech to further message and suggest that members under 21 secure additional insurance.

D. MARKETING:

1. This program will be part of the alternative transportation program. which offers and

promotes alternative transportation options to the university community. The success of this

program will rely on the marketing and promotional efforts of the Contractor for the service.

2. The Contractor must submit a detailed marketing schedule and plan showing advertising

campaign initiatives, target marketing groups. forms of media that will be used for marketing,

and proposed events for promotion of service during the term of the contract. The proposed

marketing plan is one of the evaluation criteria. The University will have the right to review,

approve. or deny any marketing strategy and/or materials submitted by the Offeror or

selected Contractor prior to use. The Contractor should indicate the proposed dollar amount

that will be used for start-up marketing.

Upon inception of the partnership, we will have a series of collaborative marketing meetings designed to introduce Zipcar to key stakeholders on campus that will evaluate the campus layout, on-campus messaging opportunities and channels, event calendars, and PR opportunities.

In the beginning stages of the program, and then each summer after that, it is critical to engage with student thought leaders like student orientation leaders, tour guides, RAs and student organization leaders to educate them about the service and the potential benefits to themselves and their organizations. To this end, we will offer free memberships to thought leaders on campus so that they become comfortable with the service and can then communicate the program to new students as they see fit. As well, at the launch of the program, Virginia Tech students are automatically eligible to apply for our monthly Students With Drive grants, which is a first-of-its-kind program that Zipcar promotes, to give away $37,500 in transportation grants each month to deserving student groups at universities who have opted in to the Zipcar program (Please see Appendix A for more details).

We also take this time at program launch to educate department accounts about the service and the ways in which it can help encourage their employees to lead a healthier lifestyle by biking or walking to work more often, while still having access to a car if needed for meetings or emergencies at home.

Zipcar Response to Virginia Tech- RFP #0027841- Original 13

With our long track record of bringing Zipcar to university campuses, we also know it is imperative to build strong relationships at the University in addition to Parking and Transportation and will work with you to identify key stakeholders among a variety of different potential users and the groups representing them, like first year students, RHA, parent outreach, international student outreach, student life and affairs, student government, career services and many others. We will work with and through your team to foster support of car sharing within these groups.

The creative material we provide plays a critical role as part of this framework (Please see visual examples of our Spring 2013 marketing plan in Appendix C). These materials are all meant for specific use-cases and can be customized as needed to fit Virginia Tech's needs. As an example, Zipcar has created collateral and newsletter copy for use by career services around April as they begin to place intern candidates into major cities throughout the country, like Washington DC. We've found that learning about Zipcar can add value for these students so that they can start to understand how to get around in these larger cities without bringing their personal car (and its added expense in major cities). All of these materials will be available to an interested on-campus administrator in our turn-key extra net "Zipkit". This is Zipcar's marketing resource center that gives our University partners self-service access to all existing marketing materials on a 24/7 basis. Working with your dedicated Zipcar Account Manager, you can view an extensive suite of marketing materials, and request additional customized items. This ensures that we maximize exposure by providing you with the ability to take advantage of any possible last minute opportunities.

In addition, we will look to collaborate with the University to promote the Zipcar service on campus, along with its other transportation initiatives, and will utilize Zipcar's co-branded, standard marketing materials and collateral.

Below you will find some examples of recommended activities that a willing University staff member can take on, with the assistance of your Zipcar Account Manager- these are some of many ideas that we will provide in our "Keys to Launch Success" which we will customize and work with your team on to execute in the first 90 days.

• Have a member from your team speak at orientation or in large group settings about the new Zipcar program. We can provide you with a presentation overview to assist you.

• Send approved targeted emails from the University to students, faculty, and staff. Zipcar will supply initial email copy. Ideally, the email will solely message Zipcar but it can also be integrated with larger email blasts including additional information. Examples of email communications and timing include:

• Announce the partnership and invite people to the launch- 1 week before the launch.

• Inform them how to sign up and to act on the promotional offer- the day of the launch.

• Let people know where the cars live and how easy they are to use- 3 weeks after the launch.

• Educate students about Zipcar's Students With Drive Grant Program as a way to earn transportation grants for any student group

o Zipcar gives $37,500 away to 15 student groups every month

o Educational materials include bookmarks to hand out to student leaders

o Posters to put up in high traffic areas

o E-mail and newsletter copy for use to student body or specifically to student leaders

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• Work with First Year and Parents Programming to:

o Communicate Zipcar as an option to parents who would like to send their students to school without a car, but are worried about them visiting

o Offer a free Zipcar membership to orientation leaders and tour guides as a perk of the job.

o Communicate with incoming freshman via e-mail prior to them coming to campus

• Work with University Housing to:

o Place a Zipcar postcard/brochure in on-campus mailboxes.

o Have posters placed at elevator entrances in dorms, rest rooms, study halls and/or common messaging areas.

o E-mail RAs with a free offer to JOin

o E-mail all students in university housing to educate them about the service now available on campus

• Ensure that your Zipcar.com microsite is linked from the following pages:

o P& T /Van or Car Pool/ridesharing page.

o Visitor page/How to Get Here- Zipcar is great for visitors to use and to inform prospective students.

• Inform your sustainability office/groups about Zipcar coming to campus. We will work together to ensure they are engaged and committed to promoting the program. Encourage them to provide group/club members to help distribute materials and spread the word (Zipcar will provide a 101 info/training sheet for you to pass along).

• Engage the business office managers to:

o Encourage departments to sign up. Zipcar can provide you with a departmental overview deck of how the program works.

o Have them hang a poster on the departmental bulletin boards.

o Place a Zipcar postcard in departmental mailboxes or a door hanger on department office doors.

• Liaise with the student newspaper to strategically place a story about Zipcar right after the launch. The launch press release provided by Zipcar is a good resource to provide to the newspaper to begin the process.

• Allow Zipcar to place advertisements on buses, university shuttles and in the Student Union.

• Collaborate and work with local transit to place Zipcar advertisements on their buses.

• Engage the office for International Student Affairs.

o Access to Zipcar can be a major benefit for international students who aren't sure about how to get around

o E-mail all international students prior to them coming over

o Put collateral and posters up in the international student union

Zipcar Response to Virginia Tech- RFP #0027841- Original 15

• Work with Career Services to:

o Educate potential interns or those graduating who may be moving to urban areas about the cost savings attributable to car-sharing over bringing a car to a major city (parking, tow costs, added insurance)

While we work with you to execute the agreed upon 90-day launch marketing plan, we will also introduce the Virginia Tech team to your customizable year-long marketing plan. Our years of marketing experience on campuses have led us to create a marketing plan with relevant themes and special offers that we can deliver on a month-by-month basis, which is always available to you in advance via our marketing calendar. Our account management and marketing teams will work with you to customize and adjust the plan to your exact needs and key segments. The team will work with you on an ongoing basis (biweekly and/or monthly) to ensure we are moving forward collaboratively on key initiatives and that anything you need for success are created in a timely fashion. This well thought out and proven process will maximize your efforts and nearly ensure program scale in months, not years.

Note- Due to the sensitive nature of this material, and the fact that no other company has managed to effectively market car-sharing on a campus, we will furnish both the 90-day marketing plan, along with the longer term customizable plan, if awarded the contract. We appreciate your understanding in this matter. We would be more than happy to conduct a Webex/onsite visit and share those materials with you if further information is needed to assess the quality of the marketing plans.

Once Virginia Tech transitions from the launch phase we will align you with our integrated national campaign with focused back-to-school and spring promotions and our monthly messaging calendar/marketing plans. These promotions fall under an umbrella theme driven by substantial Zipcar PR efforts, media buys, social media, SMS and direct mail.

Monthly Marketing Strategy

Post-launch, Zipcar embraces multiple marketing channels to increase member adoption, encourage word of mouth marketing, increase brand awareness and drive vehicle utilization. We focus our attention on key on-campus segments including new or incoming students, student leaders (orientation leaders, RAs, tour guides), student organizations on campus, faculty/staff, international and graduate students, and other key audiences that are proven to be early adopters of car-sharing.

Non Member/Prospect Outreach- Zipcar will design a monthly communications calendar and custom marketing plan to community members that are not yet "Zipsters." Zipcar customizes each communication for the targeted audience and message. Zipcar has designed a robust annual marketing plan and calendar that reflects yearlong themes and driving patterns. We are always excited to supplement our non-member standard outreach with print, online and/or out­of-home/transit advertising. Zipcar will always provide creative designs for these opportunities at no cost to the University. Any/all of these materials will be available to you through the "Zipkit" referenced earlier.

Member Communications- As mentioned, one of the leading drivers of new member growth for any Zipcar program is word of mouth. To support this initiative, Zipcar has an internal member marketing department and agency that is constantly testing and optimizing our member communications. Zipcar's robust member marketing program includes monthly newsletters, weekly e-mailers and action triggered segmented messaging. These communications provide members with: News and updates about their accounts, alerts about

Zipcar Response to Virginia Tech- RFP #0027841- Original 16

any new promotions, enticing incentives to reserve cars on campus and refer friends to the program. Our member messaging is fully tracked down to the click and conversions of a specific link. All messages integrate seamlessly with our entire communications calendar ensuring unified communication is reaching all audiences.

Social Media- Zipcar has an established, dynamic social media presence within the online communities that our members actively use. As we market your program on campus, we'll look to engage your off-campus community population online and integrate with any social media presence the University currently has. All Zipcar University/Emerging Market social media communications also integrate with our monthly member and non-member communications.

Public Relations- Zipcar has a dedicated, internal University/Emerging Markets PR team and agency, nationally renowned Weber Shandwick that will support your program. Our PR team will design a custom public relations program for the University. It will include everything from drafting media alerts and press releases to announcing the program and working with your communications team to target the media outlets that are most important to your community.

Surveying- Zipcar recognizes that one of the most important aspects of our service is our member's overall Zipcar experience. At Zipcar, we know that extensive consumer interaction and active surveying is critical to customizing and enhancing our features and solutions. These ever evolving feature sets are imperative to run a successful car sharing fleet and achieve ultimate driver and partner satisfaction.

Surveying members to ensure quality assurance has been an integral part of our overall solution since inception. Our Quality Assurance survey is sent to a significant random sample of members each month to determine the health of the program(s). Since our competition does not have robust programs of this nature, we will provide the University a copy of the QA survey and our thresholds on request if we are the selected vendor. The University will have ongoing real time access to QA survey results and Zipcar will construct and send co-created custom surveys that address specific topics in which the University is interested.

Events- Beyond the 1-2 day launch event, Zipcar looks to our partners to help keep us alerted to relevant and major events on campus. We recommend having Zipcar represented at any sustainability or transportation events, as well as other events where Zipcar could benefit from the public recognition. Zipcar will provide a local "street team" to disseminate information about the program, increase brand awareness, and sign up new members.

Advertising- Zipcar provides all creative artwork at no cost to the University. Zipcar employs an internal creative marketing team and an advertising agency that ensures all creative is fresh, on­brand, and speaks to our target audience. All advertising will be custom created for Virginia Tech to display University logos and program information. Key advertising opportunities include transit ads, student center visibility, student handbook mentions, and out-of-home advertising. Your account manager will work with you to customize creative elements against your deadlines and to track the results of each separate campaign.

3. The University retains the right to market the program in addition to any marketing the

Contractor proposes.

Zipcar will support any additional marketing the University would like to provide for the program.

Zipcar Response to Virginia Tech- RFP #0027841- Original 17

E. RESERVATION SYSTEM

1. University departments may use this program for short term rentals for departmental use.

As such. the Contractor is required to provide an online website for university department use

that meets the university's security controls. Additionally, the ability for a department to

review, approve, and I or deny a reservation before they occur, collection of a business need

at the time of the reservation, and detailed billing statements monthly to all departments is

required.

What is a department account at Zipcar?

o A department account is created for a University department that wants to use Zipcar for business driving.

o Accounts are managed by a University administrator (typically a department head or office manager) who oversees approving/revoking membership and monthly invoices.

o As with all Zipcar reservations, gas, insurance, reserved parking and roadside assistance are included.

o With Zipcar, departments have the choice of billing to one central credit card/PCard or billing each member's individual credit, debit or PCard. A single driver can have multiple accounts.

What are the benefits of a Zipcar department account?

o Using Zipcar saves money compared to mileage reimbursement, fleet vehicles and traditional car rental.

o Administrators can monitor all activities on the account: o Administrators can approve members and view all reservation activity 24/7. o Administrators may cancel reservations on behalf of another employee. o Relevant real time reports allow for easy auditing.

o Departments can define and require up to two customizable memo lines per reservation.

o Zipcar is "primary" on insurance and will cover the driver with a CSL policy of $300,000.

o Employee membership is universal and valid in any Zipcar city or University at no additional

cost.

How would someone sign up their department?

o They would simply visit: Zipcar.com/vatech

o Click on "sign up" under "I'd like to open a new account for my department".

o Complete the information application- A Zipcar representative will then contact them via email to coordinate account setup.

What information do members need to complete the department application?

o When a Zipcar representative contacts the applicant, the following is required: o Tax exempt certificate (if applicable). o Valid PCard, credit or debit card. o Billing address and phone number.

Zipcar Response to Virginia Tech- RFP #0027841- Original 18

What would be next?

• To allow your employees to join a Zipcar departmental account, you will need to send them the department application link which is unique for each department (link to be provided by Zipcar).

• Each department employee interested in driving must complete the online membership

application.

• When an employee completes the application, the administrator will approve/deny the employee application and the application will be sent to Zipcar for a driving record check (acceptance is based on our standard safe driving standards as outlined on zipcar.com).

• Once approved by Zipcar, each member will receive a Zipcard in the mail (sent to the billing address on file for the credit card within 3-7 business days).

2. The system must have a differentiation between individuals who have both a personal and

departmental membership account. This must provide that all reservations used for business

be routed through the format outlined in (a.), while reservations for personal use do not.

Zipcar provides this option in the reservation environment when it asks the member to select which account to bill. .. if the member has a departmental as well as a personal account, the drop down box will show both as selections.

3. University departments will be required to create accounts directly with the Contractor.

The Contractor is responsible for billing all departments directly and providing any data

needed to the individual departments.

Please see #1 above for the answers to these statements.

F. CONTRACT:

1. The initial contract term will be for a period of three years with an option to renew based

on performance for up to four additional one year periods.

Zipcar is amenable to these contract terms.

2. The University reserves the right to terminate any contract with or without cause, with a

sixty (60) days written notice.

Zipcar is amenable to this contract term.

3. The Contractor is required to include in the proposal a projected delivery date from the

time of award to the delivery and installation of all necessary items to start the program.

Zipcar Response to Virginia Tech- RFP #0027841- Original 19

Zipcar would be able to launch the Virginia Tech car sharing program within 6 weeks of contract

execution.

Zipcar shall appoint a Project/Account Manager who will be responsible for launching the car sharing program at the University and the ongoing day-to-day operations for the term of the agreement. With over 13 years of successful experience launching and managing University car-sharing programs, we've learned that a great program starts with a strong launch. Our proven plan allows us to effectively launch a program in under 6 weeks from contract signing. Zipca r would work with the University to set up a timeline to make the introduction of the car sharing program to the campus appear seamless, transparent, and involve all the relevant partners from the beginning. Zipcar customizes each program work-plan to suit the specific needs of its partners.

At Zipcar, we customize each launch to suit the specific needs of our partners. Following the timeline below, we will work with your team to develop a customized launch program.

At Contract Signing

Contract Signing- Once the contract is signed, our national account executive and assigned account manager will provide you with a series of documents designed to educate your team on how Zipcar and car-sharing works. At this time, we will also provide you with vehicle location documents, as the first step towards launching a successful program are choosing high-profile parking locations. The University partner will provide our national account executive with the logo to appear on all customized Zipcar collateral (hi-res .eps file).

6 weeks from Launch

Launch Meeting- After a contract is finalized, Zipcar coordinates a launch call to introduce the launch team and key contacts. The goal of the launch meeting is to establish a timeline with actionable items for Zipcar and the partner to accomplish for a successful launch. New partners also receive the Zipcar 101 manual to further their knowledge of car sharing and Zipcar best practices.

Weekly Calls- Weekly calls will be established to ensure constant communication throughout the launch process. Calls will review completed tasks for the week, and marketing planning and upcoming deadlines for future weeks.

5 weeks from Launch

Marketing/PR Call- There are several objectives for the marketing/PR call:

1. Brainstorming and establishing logistics around the launch event 2. Discussing PR best practices and program announcement timing 3. Identifying Zipcar marketing practices including our 'year at a glance' marketing plan 4. Introducing the partner to our PR agency and creating a tailored press release and

strategy to announce the partnership.

Marketing materials and creative proofs are provided for partner approval at this meeting. Once approved, materials are sent to the printer and shipped directly to the partner via Fed Ex.

4 weeks from Launch

Fleet Call- Zipcar introduces partners to our proprietary technology and discusses basic fleet operations. Partners will be added to a Zipcar service account that allows access to the vehicles for fleet and service purposes. Vehicles are sourced and ordered immediately following this meeting.

Zipcar Response to Virginia Tech- RFP #0027841- Original 20

Location Signage Arrives- Zipcar provides full signage for each parking location. Zipcar locations typically include two 2 x 2 Zipcars Live Here signs, one tow away sign and one collateral holder for marketing materials.

3 weeks from Launch

Locations Established- The location of the vehicles on the campus is one of the most important decisions in the Zipcar planning process. Locations play a critical role in driving program awareness. Once locations are determined, descriptions and directions are created for zipcar.com and the 7 reservation systems we provide for our members use.

Press Release- Zipcar submits a first draft press release to the partner. The partner has

approximately ten days to make edits/additions and add quotes to the release before returning to Zipcar to be finalized.

2 weeks from Launch

Signage Installed- The partner erects location signage. Zip car provides the partner with standard location instructions, signage as outlined above, and pictures to help ensure consistent execution across all locations.

Website Set Goes Live- Prior to the launch, the website/microsite to support the program is brought live. The website provides information about the program, highlights special program features, displays the partner logo and invites people to join now. For an example of a dedicated website, visit: www.zipcar.com/yale

Vehicles Arrive- Zipcars arrive one to two weeks prior to the launch of the program. They arrive enabled with Zipcar technology and GPS/GPRS, branding, and are ready to drive after fueling. Zipcars are placed in their dedicated home locations.

1 week from Launch

Vehicles Go Live- Vehicles are made available to members for reservations.

Marketing Materials Arrive- Marketing materials are delivered directly to the partner in preparation for the launch event and additional marketing efforts to announce the program.

Event Call- An event call is held to discuss event locations, PR preparations, Zipcar participation and partner responsibility. Most events take place for one or two days with a press attended event kicking off the launch.

Launch Week

Press Kit- Either the University or Zipcar reaches out to the local community with the final press release announcing the program's launch. Zipcar can provide press kits including the final press release, Zipcar company overview, Zipcar FAQ, an environmental benefits document and press contact information, if necessary.

Marketing and PREvent- Congratulations and welcome to Zipcar! A 1-2 day event in a high traffic location(s) is coordinated to create buzz and excitement. Students, faculty/staff, and local community members are invited to explore the vehicles and learn about the Zipcar program. Press is also invited to speak with potential new members and program thought leaders.

After the official launch is completed and for the first six weeks of the program weekly marketing calls are arranged to monitor the health and growth of the program. Following the six weeks, monthly calls

Zipcar Response to Virginia Tech- RFP #0027841- Original 21

are arranged during which Zipcar will co-create your custom marketing plan and present monthly marketing tactics for the consideration of the University to implement on your campus.

In addition to this timeline, the Zipcar launch team will work internally with Zipcar engineering, billing, finance, member services, call center, and other key Zipcar departments that are vital to the continuous support of the program.

4. When a vehicle is more than three years old, the University requires the vehicles to be replaced with a new vehicle or vehicle that is less than three years old, or when a vehicle reaches thirty-six thousand (36,000) miles on the odometer, whichever comes first.

Vehicle replacements for this program will begin when a vehicle reaches 36 months in age and/or has accumulated mileage over 50,000 miles, unless otherwise negotiated as part of this contract.

VII. PROPOSAL

B. SPECIFIC REQUIREMENTS

1. Approach to Plan: Describe how you plan to provide the services described in the Statement

of Needs, including, but not limited to:

a. Provide a description of the proposed car sharing process and how it works, including the self-service operations and any technology implementation

b. Provide a description of the vehicles that will be offered during the term of the contract Please find a description of the vehicles offered in this program on page 5.

c. Provide a description of insurance coverage requirements and what has worked at other universities Please see the Insurance section above on page 12.

d. Describe how you will comply with the additional insurance liability coverage required by the Code of Virginia. Describe how you will provide the additional liability coverage for eighteen to twenty one year olds

Zipcar maintains the best member insurance in the car sharing industry and with the UVA agreement and the publicly accessible agreement on VASCUPP signed in 2009, we have met the Insurance requirements of the schools in VA where we have programs.

e. Outline responsibilities expected of administrative and supportive roles of the University

Zipcar will look to the University to:

Zipcar Response to Virginia Tech- RFP #0027841- Original 22

-Collaborate with the University to promote the Zipcar service on campus, along with its other transportation initiatives, and will utilize Zipcar's co-branded, standard marketing materials and collateraL

- Zipcar requires an administrative contact to verify that the students, faculty and staff who are applying for membership, attend or work at the University.

f. Outline your marketing plan for this program and how you plan to roll out the program Please see page 12 D- Marketing for the complete Zipcar marketing plan.

g. Describe any promotions to increase both business and personal use of this program Please see page 12 D- Marketing for the complete Zipcar marketing plan.

h. Describe the enrollment and reservation system and how it will operate, including any enrollment fees and incentives

Zipcar will create a University micro site at Zipcar.com/ vatech where program information and registration are enabled. Reservations can be made online and through six additional reservation systems on a 24 x 7 basis. Members can also individually review their own billing history and account specifics any time of day or night.

All Zipcar use requires a reservation to be made on the member's account that will operate the vehicle. In the case of departmental business accounts these reservations may also be made by an administrative assistant for drivers associated with the account.

Seven (7) ways to reserve a vehicle:

1. www.zipcar.com- our award winning website and portal with deep integration of Google'" maps and turn by turn direction features.

2. Zipcar iPhone application- featured at the Apple Worldwide developer's conference, this application is a powerful system that allows members to reserve, unlock, and view availability in real time- as well as add the reservation directly to their calendar.

3. Our new Zipcar Android application (identical to our award winning iPhone application).

4. Mobile phone application- This light weight system allows members to easily make and extend reservation on the fly with any mobile phone equipped with a web browser.

5. IVR-Interactive Voice response system- Automated phone system allows you to make and extend reservations and provides directions to the parking location.

6. Via Facebook.

7. Live member service representatives- We have large US-based call centers and dedicate staff that only provide support on car-sharing.

The reservation process confirms reservation information by providing an online, iPhone­iCal, email based, or printable "itinerary" that includes but is not limited to: time and date, the vehicle details, turn-by-turn directions through our partnership with Google and key support information. This entire process is simple, and takes seconds to complete.

Zipcar Response to Virginia Tech- RFP #0027841- Original 23

If a member needs to modify their reservation, manage all aspects of their bookings, or cancel a reservation altogether they can use any of our systems. If the vehicle being used in a reservation is available for extended use, the vehicle will communicate to the member through their cell phone and enable them to extend their reservation with a simple click of a button.

Hours of Operation & Automated System- Drivers can make reservations and access Zipcar vehicles 24 hours a day, 7 days a week. Once approved for membership, Zipcar members may reserve and utilize vehicles in any of the cities where Zip car operates.

Zipcar's pick up and return processes are completely automated and self-service. Members go to and open the vehicle using their unique assigned Zipcard at the location at the time specified in the reservation. The Zipcar recognizes the driver's card as assigned to the individual with a reservation, unlocks the doors, and enables the ignition. The vehicle is available for use during the time(s) designated by the driver, and the reservation can be extended (if the vehicle is available) through a simple process using a touch-tone phone (including a mobile phone), iPhone app, Android app, or through talking to a live agent. If a driver is running late, the vehicle will not "shut off" while it is being operated by the driver. Drivers can make, extend or cancel reservations, and pick up or return vehicles at literally any time 24 hours a day, 365 days a year.

Missed Reservations & Rescheduling- If a member needs to modify their reservation, they can extend their reservation by half-hour increments provided the vehicle is not reserved by another member during the desired time. In order to avoid cancellation charges for reservations less than 8 hours in length, members must cancel within an hour of when the reservation was made and 3 hours before the start of the reservation. For reservations longer than 8 hours in duration, members must cancel at least 24 hours in advance.

Training Videos- Available for review or as a download from the website, Zipcar has put together a series of short training videos that offer step-by-step instructions on things like using the reservation system, accessing a car, using our mobile reservation system, refuelling, locking the vehicle, and other important actions. Video Examples: Fill up: www.zipcar.com/orientation/fill-up Mobile Reservations: www.zipcar.com/mobile; "Spring Love": www.zipcar.com/springlove and Reserve a Zipcar: www.zipcar.com/demo.

Member Validation- The Zipcar program would be made available to all Virginia Tech students, faculty, and staff members as well as the local community. To join, potential new members, both domestic and international, will visit the custom microsite at Zipcar.com/Virginia Tech to complete an online application. Applicants are asked to provide basic information including driver's license information, credit/debit card information, and standard billing details.

It is our shared goal to have cars available to the maximum amount of drivers in your community and we use the following application guidelines, proven successful with our 300+ University partners, to ensure consistent, quality service to all Zipcar members. These guidelines ensure the University does not assume any undue risk and that a small subset of bad drivers does not significantly reduce the quality of the service and vehicle availability. Additionally, our unique ability to accept licenses from all countries ensures international students will be able to join and use the program with ease.

If under 21, members must be:

Zipcar Response to Virginia Tech- RFP #0027841- Original 24

• At least 18 years old and an active student, faculty, or staff member at Virginia Tech

• Have a valid driver's license (from any country) and have been licensed for at least one full year

• Have had no major or moving violations, or accidents in the past three years

• Have had no alcohol related violations

For everyone else {Virginia Tech students, faculty, and staff only):

• Be at least 21 years old

• Have a valid driver's license (from any country) and have been licensed for only one year

• Have had no more than two "incidents" (moving violations PLUS accidents) in the past three years and no more than one incident in the past 18 months

• Have had no major violations in the past three years

• Have had no alcohol violations in the past seven years

International Driver License's- Since inception, Zipcar has accepted international driver's licenses from every country. Our process is easy to follow and seamless for the applicant; each step is well documented. Tens of thousands of foreign drivers join and use Zipcar each year. In some cases, prospective members will need to contact their country's vehicle records department to obtain an official copy of their driving record (translated into English), or if their country does not have a department of motor vehicles, prospects will need to contact their old automobile insurance provider and obtain adequate insurance documentation of driving history from them. That information is then submitted to us via email/fax for approval by our dedicated Applications Team.

Enrollment Fees

Application Fee- Typically, Zipcar requires an application when members apply for the service. This $25 fee will be waived for the agreement term for all students, faculty and staff.

Annual Membership Fee- For personal use, all affiliated members, which include students, faculty, and staff, are eligible for a free first year membership (the annual membership fee of $25 (for 2013-14) will be credited back to the member as $35 (or up to $50 depending on the monthly promotion/tactic) in free driving time to be used in the first 30 days post signup). In subsequent years, the member would be responsible for the discounted $35 annual fee. In essence, the first year is 'free' or the credit is greater than the cost to join.

RAs- Waived and $35 driving credit issued

Student Orientation leaders- Waived and $35 driving credit issued

Community member Rates

On-time application fee- $25

Annual membership fee- $60

First year driving credit- $60

Zipcar Response to Virginia Tech- RFP 110027841- Original 25

i. Describe your customer service process and how that process will support this

program on the Virginia Tech campus. Please see Page 10, #7 for a complete explanation of our customer/member services process and program.

2. Qualifications and Experience

It's been more than a decade since Zipcar's founders sat in a cafe in the fall of 1999 and decided to bring the European car sharing idea to North America. Once the wheels were in motion, it was only a matter of time before some major changes helped grow a little car sharing company into the world's leading car sharing network. By outfitting cars with wireless technology, creating a hassle-free reservation system and strategically placing the cars around key cities and neighborhoods where members live and work, Zipcar was able to establish car sharing as a new category in urban transportation.

Since 2000, Zipcar has been a leader in the car sharing industry- growing membership and expanding rapidly to new markets. Having initially focused operations in the four metropolitan areas of Boston, New York City, Washington, D.C., and San Francisco, the company developed and grew into additional markets, such as Chicago, Baltimore, Toronto, Vancouver and London. Zipcar increased its geographic footprint to include Seattle, Portland, Atlanta, Philadelphia and Pittsburg through a merger with Flexcar, Inc. in 2007. In 2010, the company acquired Streetcar Limited, the largest car sharing service in the United Kingdom, and opened an office in Baltimore. On April14, 2011, Zipcar became a publicly traded company on the NASDAQ Global Select Market under the symbol "ZIP." The company expanded further to open offices in Providence, Rl, and Los Angeles in 2011, while expanding into Austin, TX, and Miami, FL, in 2012. In February 2012, Zipcar became the majority shareholder in Barcelona-based Catalunya Carsharing S.A., known as Ava ncar, and acquired Denzel Mobility CarSharing GmbH, known as CarSharing.at, a leading car sharing service in Austria, in July 2012. In 2013, Zipcar was acquired by Avis Budget group, Inc., a global leader in car sharing and vehicle rental services.

Today, Zipcar is the world's leading car-sharing service. With more than 775,000 members and a fleet of over 11,000 vehicles consisting of more than 30 makes and models in 20 major metropolitan areas and on more than 300 college campuses in the United States, Canada, the United Kingdom, Vienna and Spain nobody has grown car-sharing faster than Zipcar and nobody can offer Virginia Tech and its students, faculty and staff a complete on-campus car sharing experience, as well as the exposure to a deeper network of cars for out-of-state travel- all with the same Zipcar membership.

Zipcar Corporate Organizational Structure:

Zipcar has an executive team, operations and marketing departments, a technology development team, a call center that handles routine customer care functions and a City team that runs each of the 15 major US markets. The teams' roles are outlined below.

Operations Team- Zipcar's operational teams are responsible for researching fleet mix, vehicle model desirability, and purchasing, launching and maintaining all vehicle standards to ensure a superior consistent experience in all markets. This is critical since any member can use anyone of the 11,000 car-share/car club vehicles worldwide whenever a need arises. Any and all fleet/operational issues are triaged locally and outliers are vetted through the corporate team to ensure proper procedures are created for future occurrences.

Zipcar Response to Virginia Tech- RFP #0027841- Original 26

Marketing Team- The Marketing Team is responsible for developing and maintaining Zipcar's traditional and non-traditional marketing vision and daily execution. The Home Office supports the local office like an agency, providing copy, creative and fulfillment services. A dedicated team of home office marketers will work regularly with staff to ensure prompt and relevant service delivery.

Engineering and IT Team- The Technology Team is responsible for developing and maintaining Zipcar's technology systems. These include technologies that improve the member experience, improve work flow and increase information availability to partners, members and staff.

Members Services Team- Zipcar's dedicated call center and member services team are the initial point of contact for members with questions, in need of reservation assistance or experiencing service problems. Call center staff are trained to handle routine problems such as:

• Member needs help making a reservation

• Member is locked out of vehicle (i.e. loses Zipcard )

• Member needs to extend reservation and doesn't know how

• Member has billing question

Our in-market Member Services Team members have a more specific focus including supporting fleet, marketing and sales functions.

Accounting and Finance Team- The Accounting and Finance Departments are our money folks. They are not only responsible for accounts receivable and accounts payable; they also provide a high level of operational and financial analysis. Zipcar technology collects a great deal of data, our Accounting and Finance teams are the ones who review and analyze the data -looking for trends and important indicators. They are the folks who get the ball rolling as the "next big idea" moves forward at Zipcar.

Regional Offices- The Regional Offices run the operations in each metropolitan area. Currently Zipcar has 20 regional offices in the United States, Canada, Great Britain and Europe. Each of these offices operates as its own profit and loss center, with staff functions including sales, member services, and fleet management. Through close communications and collaboration, regional teams are able to implement and execute locally, while the home office team supports all regions.

In addition to in-house staff, Zipcar contracts with independent subcontractors to perform certain fleet management functions, including on-site cleaning, bodywork, and roadside assistance. Zipcar can provide a complete list upon request.

Team Bios- During the length of this agreement, Virginia Tech and their members will be very well supported by a dedicated team of car sharing experts and local vendors charged with the success of your program (see Team Roster below). Additionally, the entire Zipcar worldwide staff (500+) and related agencies will be used on an as needed basis to ensure a superior 24 x 7 experience and mutually beneficial program results. Zipcar manages all member service through our Peoria, Illinois call center. More intricate issues that can't be addressed by the call center are assigned in real-time to our dedicated University/Emerging Market member services center in Cambridge, Massachusetts.

The Virginia Tech team will also be well supported by your dedicated Zipcar team as outlined below:

Zipcar Response to Virginia Tech- RFP #0027841- Original 27

Mark Norman, COO and President: Mark is our "car guy". While responsible for the worldwide operations of Zipcar, Mark expertly guides strategic decisions aimed to align with the objectives of each city, school, and their bottom line. By leveraging operational best practices to ensure member satisfaction and program use, Mark ensures the entire Zipcar for University/Emerging Markets team focuses their work every day towards the goal of providing members with an easy, seamless and affordable alternative to car ownership. Mark joined Zip car following its merger with Flexcar in the fall of 2007. He came to Zipcar with more than 20 years of executive experience in the automotive industry, including roles as CEO of Flexcar; and chairman, president and CEO of DaimlerChrysler, Canada.

Michael Serafino, General Manager, University and Fast Fleet Programs: Mike's 20 years of experience in sales and management of high growth technology ventures brought him to Zipcar to help grow the company's newest effort, FastFieet. Since then, Mike has assumed responsibility for managing the company's University and emerging markets business unit as well.

Prior to joining Zipcar Mike held numerous positions in sales and general management of software solutions and products serving medical imaging, biometric security, ecommerce, user experience, and IT management arenas. Mike holds a Bachelor of Science in Business

Administration from the University of New Hampshire's Whittemore School of Business and Economics.

O'Neil Rowe, Marketing Director- University: O'Neil is a seasoned marketer with deep experience in experiential and viral marketing, consumer engagement, strategic planning, online and offline media and brand partnerships. He has been with Zipcar for over two years and manages the team of Marketing Managers in each of the Zipcar major markets and University/Emerging Markets segment, acting as the day-to-day lead for all Zipcar media campaigns and brand partnerships. Before joining Zipcar, O'Neal gained invaluable youth marketing experience delivering results as Director of Global Brand Marketing at Timberland Co. and as founder of an experiential marketing agency managing a variety of clients. Jeremy Lynch, National Account Executive: Jeremy has been in charge of Zipcar's University/Emerging Markets business development initiatives for over three years and comes to us after seven years at Starbucks where he managed the vendor relationship of Sodexo's campus services division. He will be working with Mike to execute the necessary contracts.

Also attended Virginia Tech '91-93 Associates Degree in Landscape and Turfgrass

Management

3. Cost Proposal

The Zipcar car sharing program is offered to the University at no cost and with no service minimum or performance requirement and will be implemented without any operating, maintenance or capital expense requirement to the university.

Please see Attachment B -Pricing Schedule in Appendix C.

Students, Faculty and Staff (Personal & Departmental Use)

Zipcar Response to Virginia Tech- RFP #0027841- Original 28

Issue

Mileage

Mileage

Extending a Reservation

Costs Included- All reservations include gas, parking, insurance, 180 free miles per 24 hour period, superior 24/7 roadside assistance and vehicle maintenance and nationwide vehicle

access.

Hourly Rates- $7.50·$8.50/hr M·TH, $8.50·$9.50/hr F·S ·each reservation includes gas, insurance, maintenance, 24/7 roadside assistance and 180 free miles of driving per 24 hour period.

Daily Rates -$69/day M· TH, $77 /day F·S · each reservation includes gas, insurance, maintenance, 24/7 roadside assistance and 180 free miles of driving per 24 hour period.

Zipcar's prices are set forth on Zipcar.com and will be subject to change at Zipcar's sole discretion, but will hold prices firm for first year of contract, if awarded the bid by the University.

Additional Fees· While Zipcar is a very understanding and flexible company looking to turn car owners into sharers, we do have to charge members who have proven to not adhere to our well documented and reasonable member guidelines by assessing fees or penalties if bad behavior persists. This information is VERY visible and clearly outlined in numerous areas on the website. Here is a link to our website that explains Zipcar's Six Rules of the Road· http:(/www.zipcar.com/6simplerules/. As you will see, Zipcar is very transparent and even looks to make explaining the rules fun. (An overview of our fees can be found in the table below).

Upon violation of the member agreement, Zipcar members may be responsible for the following

fees:

I Description 1 Fee Comment ' i I

Reservation less than 24 180 miles included hours $.45/additional mile

' 180 miles/24hrs included

1 20 miles/additional hr. up Reservations more than

i to 180 miles.

24 hours '

$0.45/mile after 180mi. !

No fee for extending I Member extends reservation. Normal rates I

reservation apply. Permitted by availability Zipcar is Returned I Zipcar returned after Fee is typically waived for first Late I allotted reservation $50/hr{max $150) time offenders

I Member needs new

Lost Zipcard ! Zipcard issued $15 Fee is usually waived

Anding Drivers to I Adding new drivers to No credit associated with

Account existing account $25 annual fee per driver additional driver fees .

i If member is found to be at fault

Zip car damaged during a . I member is responsible for the

Damage Fee reservation I Member deductible is $750 first $750 of total cost. If you have had an at-fault/no-

!

You Pay 1 Damage Fee fault accident in a Zipcar in the $0/year : $750 past 12mo., you aren't eligible

'

{included) to purchase a waiver until you

Damage Fee [ Waivers eliminate or $50/year $250 are accident free for 12 mos.

Waiver (21+ only) i reduce $750 damage fee ! I $75/year $0 I

. Damage fees are non-

Zipcar Response to Virginia Tech- RFP #0027841 ·Original 29

I

Issue Description Fee Comment i ! refundable i

I I

i I

If car is returned with i One warning for first time I Low Gas less than X tank of gas $20 offenders

I Key stay in the vehicle at all i

' Ignition Key If member loses ignition $75 plus costs for materials t1mes, tethered by a wire to the Replacement key and labor steering column

If member uses Zipcar Reservation representative to make I All other systems (7 in total) are

! Assistance a reservation $3.50 per call : free of charge.

I Process1ng fees for i

j Tickets/Violation Processing Fee

, ticket/violation not paid $20 processing fee for late on time payments

Fee anytime a visit to a

Zipcar is required as a Other Violations result of member Includes visits due to smoking or

Dirty car, smoking, actions/inactions. $50 per infraction pet violations

Billing- As part of the application process, members need to enter a credit card number. Zipcar accepts all major credit cards: American Express, Visa, MasterCard, Discover, and Diners Club. The member's credit card is charged the application fee (Zipcar is proposing waiving this fee under this agreement) and the annual membership fee plus applicable taxes. Once a member, usage fees are charged to the credit card on file as the member completes the booked reservation. Toll charges are added at a later date based on the time needed to receive a report of the charges. All invoices and trip details including miles driven, entry and exit times, and cost can be viewed online in real-time.

Zipcar supports both personal and departmental account structures to provide the flexibility needed by our university clients.

• Personal (Individually Billed) accounts allow residents, students, faculty and staff to provide a credit card that is unique to their specific account and can be used for all personal trips.

• Departmental (Direct Billed) accounts support multiple drivers charging a business group or departmental credit card. Each downtown business partner, city or university department will have the ability to control access to these accounts- and thereby control which members have the ability to charge driving to these accounts.

• Multiple Accounts- Some members may desire to have both a personal account and be included on one or multiple departmental or business accounts. This type of setup is common among our business, city, and university clients and we have made this process as simple as selecting the correct account to charge from a drop-down list when making a reservation. The member's username, login, password, and Zipcard all remain the same regardless of account being billed for the actual driving.

Zipcar Compliance with the Payment Card Industry Data Security Standard - At Zipcar, we have spent a significant amount of time and resources to become and maintain PCI DSS Levell compliance. The PCI DSS process was developed by major credit card companies as a guideline to help organizations that process card payments prevent credit card fraud,

Zipcar Response to Virginia Tech- RFP #0027841- Original 30

cracking, and various other security vulnerabilities and threats beyond credit card information. A company processing, storing, or transmitting payment card data must be PCI DSS compliant or risk losing their ability to process credit card payments as well as being audited and/or fined. All consumers, business and government drivers and their credit card information on this contract are protected by our PCI DSS efforts ensuring a member's data will never be compromised.

4. References

With over 300 successful university car sharing programs, dozens of small towns and municipalities starting as far back as 2002, Zipcar has more university car sharing experience and systems than all other providers combined. Our partner examples below range from basic university partnerships to "town and gown" partnerships where we work with the town and university in implementing a combined car sharing solution. The following are just a few examples, and more are available upon request.

University of Virginia- Began program in October 2009

Jonathan Monceaux

Transportation Demand Management- Parking and Transportation

Phone: (434}-243-2167

Email: jcm9ec@eservices. virginia.ed u

Virginia Commonwealth University- Began program in fall 2010

Miriam Maddux

Ombudsman & Transit Specialist

Department of Parking and Transportation

Phone: (804) 828-2421 (office)

Cell: (804) 240-6283 (blackberry)

Email: madduxmf@vcu.edu

George Mason University- Began program in fall 2010

Josh Cantor

Director, Parking & Transportation

Phone: (703) 993-1239

Email: jcantorl@gmu.edu

James Madison University- Began program in October 2012 Lee Eshleman Transportation Demand Manager

Phone: (540) 568-4522

Email: eshelmll@jmu.edu

University of North Carolina- Chapel Hill- Began Program in June 2003

Amanda Simmons

Transportation Demand Manager

Zipcar Response to Virginia Tech- RFP #0027841- Original 31

UNC Commuter Alternative Program

Phone- 919-843-4414

Email: ahsimmons@unc.edu

North Carolina State University- Began program in December 2010

Michael Ousdahl

Transportation Planner

NC State University- Transportation

Phone- 919.515.1609

msousdah@ncsu.edu

Wake Forest University- Began program in December 2009

Dedee De Longpre Johnston, MBA

Director of Sustainability

Phone- 336-758-3482

www.sustainability. wfu .edu

5. SWAM Utilization

Zipcar is not classified as SWAM, but will make best efforts to utilize local SWAM vendors to do our maintenance and cleaning on the vehicles and provide that information to the University when requested.

6. General Information Form

Please see Appendix D for this form.

Value Added Services

Nationwide Reservations

When students, faculty and staff that are 21 or older join Zipcar, they have immediate self­service access (Enterprise cannot offer this feature to its members) to over 11,000 cars worldwide and on campuses throughout North America, Canada, the United Kingdom and Europe. It's like owning a car wherever they may gal

Family Memberships

Zipcar offers household and family memberships. Once you join, others may join on your account. The first member must have completed the application process before additional drivers can apply on the account. Each member will get his or her own Zipcard and will have a unique username and password for making reservations. All household members are on the same driving plan and all charges will be billed to the first member's credit card.

Reporting

Zipcar is the only vendor to provide real-time reporting to its University partners with access to over 20 different detailed reports online, 24/7. We are also the only vendors that can produce and provide custom reports.

Zipcar Response to Virginia Tech- RFP #0027841- Original 32

Quality Assurance Program- Our 24 x 7 customer service and ongoing requests for member feedback at key member touch points emphasize our willingness to seek and use member input to improve our service. The result is incredible loyalty with nearly 30% of our growth coming through positive word-of-mouth referrals.

In order to maintain the highest customer service standards in the industry, Zipcar has established a quality assurance program that provides systematic definition and measurement of problem issues. The Zipcar technology platform has an integrated event management system that records interactions involving members, vehicles, parking locations, and every aspect ofthe Zipcar system. These interactions are then categorized and assigned to the responsible individual for resolution (most are resolved at the time of interaction). These tickets provide us with a clear and deep view of the business at any moment and have the following benefits:

o Zipcar has invested heavily in systems and reporting tools that identify non-compliant members, allowing us to quickly remove or address issues, maintain a quality member experience, and consistently provide a world class car-sharing service.

o Problems that require follow up are left open, escalated, and assigned to the appropriate functional area (person) until resolved. Problems are queued by both type and priority. Therefore, for example, a safety issue is immediately identifiable and addressed appropriately before a less urgent administrative issue.

o The system not only allows us to identify and prioritize workloads but also identify areas where we need process improvement. We continually track tickets by type, location, priority, follow-up time and resolution to improve process.

o Every interaction allows us the opportunity to better the overall Zipcar system and the customer experience.

o Ongoing quality assurance measures are in place to monitor vehicle usage and continually enhance the member experience.

Customer Surveys & Program Evaluation

Zipcar is proposing through this response, to conduct an annual membership survey in coordination the University. The exact timing of the survey will be mutually agreed to and the

survey will be conducted in conjunction with a region-wide car-sharing survey in concert with local jurisdictions. The survey will be provided to all Zipcar Members at Virginia Tech and the results will be provided to a mutually agreed upon contact. The survey will include (at a minimum) the following:

• How many vehicles owned prior to Zipcar membership?

• Was the purchase of a vehicle planned prior to membership and then abandoned due to Zipcar membership?

• What was the number of vehicle miles driven per month before Zipcar membership'

• What is the number of vehicle miles driven per month after Zipcar membership'

• What was the frequency of auto trips before and after joining Zipcar?

• Has the number of walking, biking and transit trips increased, declined or remained the same after Zipcar membership'

Zipcar Response to Virginia Tech- RFP #0027841- Original 33

• Has the number of walking, biking and transit trips increased, declined or remained the same after Zipcar membership?

Zipcar Response to Virginia Tech- RFP #0027841- Original 34

APPENDIX A

Zipcar Response to Virginia Tech- RFP #0027841- Original 35

C'-·

o6 Ill '-ro 'tj ()

t/) I.. I.. ~ ro Cl> (.)

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a.. a.. z

Posters & Postcards by segment

Career Services and incoming freshmen shown

fast. reli srnart

have You ser • r .. . r .. ? resurnE~ yet.

cars on campus by the hour or day.

gas .o., onsLHance included cars on campus. by the hour or day.

gas & msurJnce mcl11ded.

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E-mails

Your toolkit has e-mails that can be modified for any school broken out by segment

Target general or segmented audiences

Free to send

..,.._'o~Vl' ..... ,, ... - .............. ...., ..... ,...........,,,, ..... ,.__, '"

Direct Mail

... ,, .. . l '- I :

I ' I

If your school prefers to use direct mail marketing, Zipcar can work with you to create custom pieces

I

Great supplement to e-rn ail campaigns

Parents Mailer st10wn, but this can be broken out by segment as well

Can be made into a postcard for easy mailing by school

Costs Money to send

Table tents

Used in most dining common areas

Easy way to target freshmen

Door hangers

i

·-N

When Zipcar partnered with Ford, we created a Grant Program called Students With Drive dedicated to empowering student groups by getting them to where they want to go easily and efficiently.

o How does it work?

To be sure students with lots of different interests had an equal opportunity to win, we created 5 entry categories encompassing the college experience

• Academics, Arts, Athletics, Community Service and Student Life

Each month, 3 finalists are chosen in each category.

The winner is the group that gets the most votes in each category (5 winners/month)

• The winners all get $5,500 in Zipcar credit for their group

• Runners Up Receive $1,000

At the end of the school year, there is a Grand Prize voting.

~ 5 finalists will be picked by Zipcar. The winner will be the group with the most votes

• The Grand Prize Winner will get $5,000 in Zipcar credit, $10,000 cash for their group and $10,000 in cash for the university's scholarship fund

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A student visits the Facebook App and enters information about the group

• What is the group?

How will having access to free transportation be a benefit?

What pictures and videos help tell the story about the group?

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confidential 10

APPENDIX B

Zipcar Response to Virginia Tech- RFP #0027841- Original 36

ZipcarU Marketing-Spring 2013

In this executive summary regarding marketing your Zipcar program, we'll be highlighting what's new with ZipcarU this spring, specifically highlighting:

1. Social Media 2. Parent Programming 3. On campus media opportunities 4. A 7 -month communications calendar

In the spring of 2013, Zipcar is focused on three pillars to grow the program on your campus with your help. First, we'll continue to grow our social footprint across the U.S. We'll look to you to help with raising awareness of social programs that your students can take advantage of

Next, Zipcar will be focused on making parents aware of service availability on your campus. Since our launch on campus. we've revamped a lot of our messaging, so we'll look to you to help us update any Zipcar copy on your school website to highlight different transportation options on your campus. We'll also provide free Zipcar memberships for student leaders who may have a need for Zipcar and who may interact with parents as they visit the campus with their soon to be students. This way when a parent walks by a Zipcar location and they ask. "What about Zipcar." the tour guide can answer with an example of how it could work for their student.

Finally, over the last year Zipcar has been experimenting with some traditional media across a lot of our campuses. We've found that some traditional channels work very well to raise awareness of the service on campus. To that end. we've redesigned our messaging for collateral, traditional ads and table tents and we'll look to you to help us find contacts that can helps us place media, especially in the mobility sector on your campus.

Students with Drive January-April

In 2011 Zipcar partnered with Ford Motor Company to create an annual grant program called Students With Drive (SWD)

During the 2011-12 academic year, Zipcar and Ford delivered $300,000 in Zipcar credit and cash to 115 student groups across the U.S .We're on pace to do the same in 2012-2013. At Indiana University, 21st Century Scholar Corps won $1,000 (look to see if any groups won money) in Z1pcar credit

How does Students With Drive work?

• Students register their group in one of five categories encompassing the college experience through our SWD Face book application from now through March.

o ZipcarU Facebook page and app http://www. face book com/ZipcarU/app 268278903203956

o Categories include Academics. Arts, Athletics, Community Service, and Student life.

• Each month, 3 finalists are selected in each category. • Students vote for the winners over the course of a week-long voting period. • The winning groups are those that receive the most votes in each category:

o Winners receive $5.500 in credits towards Zipcar usage and membership. o Runners-up receive $1,000 in Zipcar credit

• At the end of the school year 5 finalists are selected for Grand Prize voting: o The Winner receives $5.000 in Zipcar credit, $10,000 in cash for the group's

general use, and $10.000 in cash for the university's scholarship fund;

How can you help student groups at Indiana University take advantage of this opportunity over the next few months? We're looking for your guidance as to the best channels to inform student groups about the program.

• What is the best way to broadly reach faculty advisor(s) and/or student group leaders? • Is there a campus wide student group meeting into which SWD information can be

integrated? • How can Student Government help get the word out to student groups? • Can we provide SWD bookmarks and posters to the activities office and each student

group?

Get Out and Zip-April 2013

Get Out and Zip was created as a fun Facebook promotion that allows Zipcar and partner universities to ask students where they'd like to '·get out and zip," too.

• Students tell us where they'd like to go on a 4-day reservation, who with and why and then we put our favorites up to a vote.

• Whoever gets the most votes for their trip wins. • Zipcar will be running this promotion throughout earth month in 2013. • We'd love your help in finding channels on campus where we can let students

know how to take advantage of the promotion throughout April.

Project Roadway-March 2013

In 2013, Zipcar will be continuing a program we launched last year. We will allow members with an eye for design the opportunity to design the newest ZipcarU !-shirt. We'll give them tools (old !-shirts that didn't quite make the cut and Zipcar logos) and will pay the winner for their design ($500) as well as give them an hour with our creative director to speak about how best to translate the winning design into something that we can use.

• For those students who opt in. the program allows us to connect them to an opportunity they normally wouldn't have.

• For the winner, it offers a great look into the creative process within a multi-national company

• We'll be running the contest in March and would love help in getting the word out to campus art departments and any groups interested in design.

ROADWAY .i. - ---- ._...' ,..._

--·- ·-~--·- .. -·-' ---·--~ ------- ---------- - ----

It ,....,,A~" ·~ -•• ·-~' -~----- -·~- ------~---·

ProJect Roadway App -------------·-··

!

/ I

Winning Design

' ' \

Parents-March-June 2013

Whether they want to admit it or not. parents are the most important people in most of your students' lives. In many cases. it's important that Zipcar speak directly to them:

1. Most parents have their own car (or 2) and, likely, haven't thought of carsharing as an option that could work for their student

2. Many parents are looking to the school to help them understand what to expect in terms of campus life livability.

With updated information on the university site along with a page on zipcar.com dedicated to parents, our hope is that we can educate parents about campus life long before they visit campus.

To that end, Zipcar has tools to help you get the word out.

•

•

•

•

Parent collateral o This is perfect as an inclusion in mailings to parents after

their student is admitted to school in May Parent Website Copy

o If your school has a website dedicated to parents or the Zipcar portion of your transportation page could use a refresh. let us know and we'll provide all the necessary materials.

Parent Newsletters o We have copy available to any parent newsletter. We've

found that parents are looking at transportation options between acceptance and orientation.

Free memberships for student leaders

-o Zipcar would like to offer student leaders the opportunity to join Zipcar at no cost. o We find that its helpful, when parents visit campus. to have student leaders with

knowledge of the program This way, when a parent asks about Zipcar, the student can give an example about how they use (or would have used) Zipcar as a freshman.

o We have student leader. tour guide. student government and resident assistant e-rnail and newsletter copy available upon request.

2012-2013 educational tools--Ongoing

After analyzing those who adopt Zipcar on a variety of campuses, we found that our old tools didn't always speak to each group so we've updated the collateral (postcards and posters) and the static ads available to you for websites and out-of-home advertising. We've also created bookmarks to feature Students With Drive. These collateral pieces can all be used in a vanety of ways:

Outdoor Advertising: Zipcar is a perfect tool to lessen the need for car ownership (and congestion) on campus and can also be used to let parents know that they can shed the expense of the car while still providing access to a car for their student

• Zipcar works hand-in-hand with other mobility options on campus o Any help or guidance you can give to help us integrate with the local or on­

campus transit (buses, light rail and bike sharing especially) will help us grow awareness of the program very quickly.

o Most students, faculty and staff who already use the bus are likely Zipcar members. They just need to be aware of the program.

• Zipcar has creative ready for all types of transit or outdoor. o Buses. light rail, bus shelters, newspaper racks o Ads can run year-round, by quarter, by semester or by month o Zipcar pays for all printing

Traditional and non-traditional collateral:

Whether. it's in the transportation office. at student centers or in the library, collateral such as posters and postcards continues to be a great way to spread the message about Zipcar. To that end, we've redesigned our postcards and our message to make sure it speaks to students across the spectrum of possible Zipcar needs. These messages should speak to a freshman. an international student and a student looking to get an internship (or graduating).

• Note that all of this artwork can be re-seized re-used in a variety of ways c Postcards c Posters c Table Tents o As an ad on your school website

., '·''

,...,.. ... ,.... ~

~:::j l " '

...... ---,. .... ' "'"·-:v

Communication Calendar:

It's important to Zipcar that we consistently provide you with relevant messaging that will resonate with students. To that end. we ve created a communications calendar to let you know what we will be highlighting to students in our communications each month.

Zipcar will provide newlsetter copy and e-mail copy for dissemination to students (or student groups) and suggested social media posts that can be used for Twitter or Facebook posts.

January

February

March

April

May

June

July

Welcome back, Students!

Students With Drive (SWD)

1 Orientation Leaders 2. Project Roadway

1.5\NC 2. Get Out and Zip-Spring

Student Leaders: RA's, Tour Guides

Incoming First year students and parents of 151-year students, International Students

Summer on campus

en to reach outNotes This message will have a strong promotion to encoomge eerty sign ups.

Halfway tnroU>Jh Year 1. we want to make sure students at your schoOl ere takmg advantage of !he program

Orientation Leaders wil be offered free membersh;ps. 2. ProjeCt Roadway will kick of!.

· S>VC:· ,-, r ,, o" r.n:•• v •:·<~n·; 2. A Zlpcar competition will award pnzes to wmmng dnvers

1. This promotion wil be -ed w a "How's Zipcar doing• survey of studen!s oo your campus 2. These student leaders will be of!ere<J lree1styear membersh•ps. We want 10 tl!!l them In May sotf1at IIley know ltley heve access 10 Zlpcar pnor to gorng home.

Inform mcomrng students about ZljJCar aoo encourage them to leave their cars at home

2 >egment-focuse.J e-maiiS to reach out to Grad students end Faculty

APPENDIX C

Zipcar Response to Virginia Tech- RFP #0027841- Original 37

ATTACHMENT B

PRICING SCHEDULE

Offeror shall identify all costs to members associated with providing the services specified in this document. This information will be used in the evaluation of the proposal.

Proposals must clearly describe and include as a minimum the following information:

$$ Proposed Application Fee per Member

$ 25J35, Proposed Annual Fee per Member cnztlf

$=?-.$-~.$'{) Proposed Hourly Rate

$ (o'] Proposed Daily Rate

$ 1-'1 Proposed Week-end Rate

$ Proposed Rate Per Mile 180 .free Mil-es pev 2-'-t hr $ . 'IS ~e .... \:s. Proposed overage rate per mile

f-0;-E'rvo.flUYL

14

-------·

APPENDIX D

Zipcar Response to Virginia Tech- RFP #0027841 ·Original 38

RFP 0027B41 GE~ERAL f'\FORMA TJON FOR'cl

1. OUESTJOl\'S: All inquiri~s for mfom1ation regarding th1s soliwatwn should be directed to: Kimberly Dulane). Phone: (540) 23 l-R543. e-mail· J...dulanel[l:Yt.edu.

2. DUE DATE: Sealed Proposals wil1 he recci\ed until Fnda). tvta:- 31. 2013 at 3:011 PJ\1. Failure to submit proposals to the correct location b) the designated date and hour \\·ill result in disqualification.

3. AQQRESS: Proposals should be mailed or hand de]i\ered to: Virgima Pol)1echnic Institute And State University (Vir~inia Tech). Procurement Department (MC 033.1) North End Center. Sune 210(1. \"irgmia Tech. 30(1 Turner Street NW. Blacksburg. Virginia 24(161. Reference the Opening Date and Hour. and RFP ~umber in the ]O\\er left comer of the return em elope or package.

4. }YPE OF BL:SJNESS: (Please check all appkable classifications l. If your classification is certified hy the Virgima Department of \1rnont~ Business Enterpnse. provide your certification numhe; For certificatwn assistance. please visit: htm:t\\'\\"' .dmbe.slq_te.\·a.us·swamcen.hrml.

Largt'

Small business- An independently ov>ned and operated busmess wh1ch. together with affillates. has 250 or fewer employees or a\erage annual gross receipts of S l 0 millHJn or less awrag:ed mer the prenous three years. Department of Minority Business Enterprise ( D\tBE l certified women-owned and mmomy-owned busmess shall also be considered small business when they have receJ\·ed D\1BE small business certification.

Women-owned business- A business concern that IS at least 51 ~-o owned by one or more women who are U. S. cil!Zens or legal resident aliens. or in the case of a corporation. pannersh1p. or limited liability company or other entity, at least 51% of the eqUJty ownership interesT is owned by one or more ,,-omen \\ho are citizens of the Lnited States or non-citizens who are in full compliance with the Lmted States immigration la\\. and both the management and daily business operations are controlled by one or more women who are L. S. c!lJzens or legal resident aliens.

Minoriry·-owncd business- A busmess concern that IS at least 51':o owned by one or more minonty individuals (see Section 2.~-1401. Code of Virginia) or in the case of a corporation. partnership. or limited liability company or other entity. at least 51 °-o of the equn~ ownership interest 1!1 the corporation. partnership. or limited liabilny company or other entity is owned by one or more mmonty !ndn·iduals and both the management and daily business operations are controlled by one or more minority individuals.

5. COMPANY 1'\JFORMAT!QK'SIG!\ATLRE: ln compliance \\ith th1s Request For Proposal and to all the condnions imposed therem and hereby incorporated by reference. the undersigned offers and ai:-'Tees to furnish the services in accordance with the attached signed proposal and as mutually al!reed upon by subsequent negol!atwn.

FULL LEGAL NAME (PRINTl (Company name a.' n appear>" 1111 -"C'~! F~Jcral1 awa:er '\umb<"l,

BUSINtSS NAME-DBA NAMETA \A\tE (lfdiffeJcnt thdn In~ Ful! Lt~~- '\;um-,

BILLING NAME

PURC'IIASE ORDER ADDRESS

c )/'II CONTACT NAME TJTLf: 1PRI\T1 .J

J (_, '(1"1'1 (\ { 'fv1j7 E-\1AIL ADDRE~S TELEPHO\E \l.'\18ER

J1

ly,1c~ei:'lr'Q'.( r~"~ ~ ()- Th 'fJ'fJ

FEDERAL TAXPAYER :--JUMBER (10#)

FEDERAL TAXPAYER NUMBER 'If ,i;iierenlthan ID~ rll"K1\ c·

FEDERAL TAXP:\ YER NUv18ER IIi d1fter~nt :n;m ID~ atw'~'

I PA Y\-1E!\T ADDRESS

fAX NUMBER TO RECEJ\'E

E-PROCUREME:\T ORDERS

cIt -1"iS- LrJu._,

!lil Virginia Tech

Zipcar. Inc Attn: Jeremv R. Lvnch 25 1st Street· . 41

h Floor Cambridge. MA 02141

Dear Mr. Lynch:

Subject: Virginia Tech RFP #00271'\41

Procurement Department (MC 0333) North End Center. Suite 2100. Virginia Tech 300 Turner Street NW Blacksburg. Virginia 24061 540/231-6221 Fax: 540/231-9628 www.procurement. vt. edu

June 13. 2013

Thank you for submitting a proposal in response to the subject RFP.

We have reached the point in the evaluation process where we are ready to negotiate as provided for in Section VIII. 13 of the RFP. We are pleased to inform you that Zipcar. Inc has been selected for negotiations. Therefore. we would appreciate your response to the following:

I. We currently have a contract in place with Zimricle. Will this affect the pricing vou submitted on the aforementioned proposaP If so. please submit revised pricmg information.

\Vill Zipcar he able to have marketing materials to us by Freshmen Orientation. which is on Julv S. 2013'!

3. Is the information vou supplied on the General Information Form submitted with vour proposal correct'?

4. Do vou aknowleclge and agree that Virginia Tech cannot guarantee a minimum amount of business if a contr:rct is a\\~areded to vocur company" c

5. Docs Zipcar agree acknowledge and agree that the terms and conditions of RFP# 0027S41 shall govern the contract should one be awarded to your company'!

Your response by 10:00 AM on Monday. June 17. 2013 will be greatly appreciated.

SincerelY G' ~ - - , I

/, 1 ; . I ('lr11ttu;,~ . A~~ ~/ KimberlY· Dutdney (J

Assistant Director & Contracts Manager (:'40) 231-8543

Invent the Future

VIRGiNIA PQLYT~CH~iC :NS~l-:-u-:-:: AND STATE UN:VERSITv

A(l equal opoortunl/'i. affrrmattve act1on 1nst1tutton

Dulaney, Kim

From: Sent: To:

Jeremy Lynch ulynch@zipcar.com] Thursday. June 13. 2013 2:53 PM Dulaney. Kim

Cc: Link. Knsta Subject: Z1pcar response to RFP questions

Kim,

Thanks and this is Zipcar's acknowledgement.

Here are our answers:

1. No, the current University Zimride contract will not affect our pricing. What will affect the University's pricing is

the current national deal Zipcar has with Ford Motor Company. Our partnership provides our University

members with a $10 discount on their first year annual membership fee, as well as $1 hourly rental discount on

any Ford vehicles placed on campus. The other benefit is the Student's with Drive grant program that could

provide student groups with thousands of dollars in driving credit to enhance their effect on the Blacksburg

community and beyond.

2. Yes. Zipcar will be able to provide the University with marketing material by July gti• for Freshman orientation.

3. Yes, the information on that form is correct.

4. Yes, Zipcar acknowledges and agrees that the University will not be responsible for guarante€ing a minimum

amount of vehicle utilization.

5. Yes. Zipcar acknowledges and agrees to the terms and conditions in the RFP #0027841.

Thanks again for the opportunity Kim and we look forward to he;:ning the results. Best, Jeremy.

jeremy r lynch t: 617 336.4345 1 t: 617.995.4300 c: 617-909-3256 e: llynch@Jzipcar.com

(jmJ

i whee!~~ vvhcn vou want tl12m

From: Dulaney, Kim [mailto:kdulane:Ci>exchange.vt.edu] Sent: Thursday, June 13, 2013 1:31 PM To: Jeremy Lynch Cc: Link, Krista Subject:

Jeremy,

Please see attached and acknowledge receipt.

Thanks

Kim

1