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Case study from Puro hotels chain www.ilumioapp.com

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Page 1: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Case study from Puro hotels chain

www.ilumioapp.com

Page 2: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Design assumptions

every room is equipped with a Samsung TV with iLumio STB

every room is equipped with a Samsung Galaxy TAB tablet with an iLumio application(single app mode)

hotel is equipped with iLumio Middleware and iLumio Headend with antenna system

all devices in the room are connected to BMS

The look&feel of iLumio Applications (TV & table) is custom tailored based on design provided by Puro design agency – the design can be easily customised

Puro hotels where iLumio is implemented

Puro Kraków (full system implemented in 2013)

Puro Poznań (full system implemented in 2014)

Puro Gdańsk (full system implemented in 2015)

Puro Wrocław (implementation is in progress: we are replacing built-in wall, color touchscreen displays with iLumio tablets)

Page 3: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

iLumio integration with

hotel systemsin PURO hotels

Page 4: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view
Page 5: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view
Page 6: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

iLumio TVin PURO hotels

Page 7: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

What a guest can do via iLumio TV in Puro hotels

watch multiple TV channels

view Electronic Program Guide (EPG)

connect an USB stick and browse files (display photos, listen to music, watch videos)

read messages from hotel staff (information & marketing)

use Android apps (games and applications)

use a web browser

listen to internet radio

set an alarm clock (TV and tablet turn on and play music)

Page 8: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

After opening the door a TV screen shows the message below

Page 9: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

After inserting the card into the card holder, the TV system displays a main menu

Page 10: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Example of an alarm clock function

Page 11: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

iLumio on a tabletin PURO hotels

Page 12: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

What a guest can do via iLumio TV in Puro hotels

adjust lights in the room (turn on/off lights and set intensity and colour of LED lights)

adjust the temperature in the room (also underfloor heating in the bathroom)

set an alarm clock use phone on tablet (handsfree system mode)

use a web browser

order meals from the restaurant to the room

read messages from hotel staff

watch TV channels on a tablet

remotely control iLumio TV

turn on/off the “do not disturb” and „clean room” icons/controls on the panel in front of the room (with a „do not disturb” option turned on, the hotel staff can’t access the room with a standard staff card)

do a fast check-out

Page 13: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Main menu on a tablet

Page 14: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Adjusting temperature in the room

Page 15: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Adjusting lights in the room

Page 16: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Phone functionality on tablet (hands-free mode)

Page 17: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Fast check-out from tablet

Page 18: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

What hotel staff can do on iLumio tablet in Purohotels

check and change room status (clean, unavailable, checked, requirescleaning, out of service, used)

show a checklist of technical parameters of the room (temperature, state of devices, state of fuses, current residual devices)

send/register a message with a description of an issue found in theroom – messages can be than checked by appointed hotel staff/supervisors

call housekeeping, reception or technical staff

Page 19: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Service mode on a tablet (turns on automatically after inserting a staff card into the card holder)

Page 20: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Change room status

Page 21: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Comments (description of problem in room)

Page 22: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Everyday

use

Page 23: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

ChargingTablet can be charged via docking stations located near

beds

Anti-theft systemTablet is connected with a specified WiFi Access Point at the

hotel. When the tablet notices that it has been disconnected

from the hotel’s WiFi access point, the iLumio system

automatically sends a SMS to the hotel staff and an alarm

mode is turned on the tablet (special permissions are

required to turn it off)

Page 24: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Photos from Puro Hotel in Cracow

Page 25: iLumio | TV & Mobile Guest Serviceilumioapp.pl/wp-content/uploads/2016/07/puro_case_study-eng.pdf · What a guest can do via iLumio TV in Puro hotels watch multiple TV channels view

Thank you

for your time!

Global Headquarters

Życzkowskiego 20, 31-231 Kraków

tel.: + 48 12 252 34 00

[email protected]

www.ailleron..com

Branches UAE

Dubai

Branches Poland

Warszawa, Rzeszów

Branches Global

USA / Dallas

Australia / Newstead

www.ilumioapp.com