One Stop Centre

City Hall of Kuala Lumpur

Dr Ibrahim MohdUniversity of Malaya

Outline of Presentation

•Background•Background

•Why the need for an OSC

•What is an OSC, functions and value proposition

•Diffusing the OSC concept

•OSC processes•OSC processes

•Effectiveness of OSC

•Key Actors

Background

•Building/Planning approvals - a •Building/Planning approvals - a

legal requirement in all states of

Malaysia (Act 172; Act 267);

•Defines who can submit

applica&ons (Act 133);

•Such approvals have been •Such approvals have been

criticized for being very slow

Processing Applications: Why we

need a new approach

Deficiencies of existing processDeficiencies of existing process

Stage process

Delays in

approval (lead to

increase in

development

Weak tracking

of applications development

costs)

Responding to the situation

Ministry of Housing and Local Government Ministry of Housing and Local Government

initiated efforts to address this perennial

problem. Idea of one stop centre emerged

Idea was discussed with all relevant parties

– local authorities, State governments,

developers and professional bodies –developers and professional bodies –

before Cabinet approval was obtained in

2004

What is a One Stop Centre

Provision of dedicated

services involving

multiple agencies

through a single centre

Models of successful one stop centres

through a single centre

Why the One Stop Centre is an

Innovation

Old System

• The old system allows

New System

• All related authorities • The old system allows

all authorities related to

land development to

exercise their duties

and to take their own

timeframes individually.

• All related authorities

are being coordinated

and closely monitored

by an appointed agency

though they continue to

exercise their timeframes individually. exercise their

prerogative powers

individually.

OSC Function

• To coordinate the applications

for: OSC for for:

- planning permissions,

-building plan approvals and,

-Land Conversion, Subdivision

and Amalgamation;

with the main objective of

OSC for building approvals different from OSC for paying bills

with the main objective of

reducing time consumed in

approval process.

Value Proposition of OSC

Overcoming

Delays Reduction in

Development Costs

Sense of

OwnershipDelays

• Planning Permission

• Land matters: amalgamation, subdivisions, change of category or conditions

• Less transactions

Ownership

• All agencies feel responsible for processing of applications

conditions

• Building plan and Earth Works

Key Actors in Building approvals

Federal Govt (5 yr

Plans)

Ministries

State Govt

Local Authority

Technical

Agencies

Housing

Developer

Diffusing the OSC concept

• The first establishment of OSC secretariat was • The first establishment of OSC secretariat was

in Ampang Jaya Municipal Council in Selangor,

• MHLG monitored the performance of the OSC

and presented report to Cabinet in 2007,

• Since then, all local authorities in Peninsular • Since then, all local authorities in Peninsular

Malaysia have established the OSC

Implementing the Innovation:

OSC Process

• All the three applications must be submitted to

OSCOSC

• OSC distributes applications to respective

technical departments and monitoring the

progress of that department concerned. Technical

departments are given 14 days to deliver their

comments to applications located within an area comments to applications located within an area

of having a local plan and 40 days for applications

within areas of not having local plans

The Approval Process

• Submission– The OSC will only a complete submission – based on its checklist

• Comments• Comments– The OSC will distribute the copies of plans and related documents to technical

bodies including related ‘in-house’ departments and monitor the respective application

• Site Visit– Site visit will be arranged to investigate the characteristics of the site to ensure

that the requirements are complied or can be complied.

• Consideration– The OSC will table the application to the OSC meeting when all the technical

comments were ready. The technical department representatives are also comments were ready. The technical department representatives are also sitting in the meeting.

• Approval– Decisions from the OSC meeting will be released to the applicant with or

without conditions.

4 Months Process

6 months process

Concurrent Application

• Alterna&ve 1

– 4 applica&ons: land maAers, DO, Bldg Plan, – 4 applica&ons: land maAers, DO, Bldg Plan, Earthwork

• Alterna&ve 2

– 3 applica&ons: land maAers, DO, Bldg Plan or

– 3 applica&ons: DO, Bldg Plan, Earthwork

• Alterna&ve 3• Alterna&ve 3

– 2 applica&ons: combina&on of two among the above plans

Effectiveness of OSC

Time Taken Percent Time Taken Percent

Less than 4 months

(16 weeks)65

More than 4 months

(16 weeks)35

(16 weeks)

Total 100.0

Key Actors

• Applicants (Developers, Land Owners or their

Agents)Agents)

• The OSC Officers

• Technical Department officers

• Decision Makers (Lord Mayors)

• MHLG - officers• MHLG - officers

Dr Saffiah will elaborate on the e-submission