image from: monstersandcritics/blogs/theworldinpictures/beer-thumb-550x357.jpg
DESCRIPTION
Image from: http://www.monstersandcritics.com/blogs/theworldinpictures/beer-thumb-550x357.jpg. An angry customer. Image from: http://www.progets.com/simpsons/pics/angry%20on%20the%20phone.gif. Ten Minute Tips with CEO and Founder Mark Stutrud. The Good and Evil of Email . - PowerPoint PPT PresentationTRANSCRIPT
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Image from: http://www.monstersandcritics.com/blogs/theworldinpictures/beer-thumb-550x357.jpg
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AN ANGRY CUSTOMER
Image from: http://www.progets.com/simpsons/pics/angry%20on%20the%20phone.gif
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The Good and Evil of Email
Ten Minute Tips withCEO and Founder Mark Stutrud
Image from: http://www.rurdev.usda.gov/KS/Images/Email%20Logo.gif
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Creating your email password
Weak Passwords leave us wide open for hackers. Ilovemykids; beerisgreat; footballisbetter are NOT
good passwords. Create a password to your email that includes
special characters (*, &, %, etc.), numbers AND letters. I%L^M(K)98716 is a great password
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Use of email Work-related issues only No personal email No forwarding of viruses, chain letters,
or information that the addressee should not see.
No use of company email to do work for a second job
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PERSONAL EMAIL
Image from: http://in3.org/images/bademail.gif
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POOR SPELLING=LESS CREDIBILITY
Image from: http://screenshots.en.softonic.com/en/scrn/50000/50596/3_emailmanager_compose.jpg
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CAPITAL LETTERS=SHOUTING
Image from: http://farm4.static.flickr.com/3249/2843516297_132cb09b42_o.jpg
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What is wrong with this email? Avoid abbreviations
(LOL, etc.) Avoid emoticons with
business email Do not speak against
other coworkers or customers in e-mail
Use polite, professional language
http://blogoscoped.com/files/bad-email.jpg
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Email signature—Bad example Do not Include…
Hobbies/Interests; Quotes; “Frilly Fonts”
Image from: http://longdistancemarketing.files.wordpress.com/2008/11/email-signature2.gif
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Email Signature—Good Example Include…
Full name Job Position Email address Phone Number
Image from: http://blog.progravix.com/uploaded_images/dean_douglas_email_sig-729156.jpg
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Other important email reminders Address the person professionally Respond within 24 hours Keep emails concise
Who What Where When Thanks
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Other important email tips Be clear who should take action on the email Avoid reply all messages Include a detailed subject line of 3-5 words Use active, not passive, language Do not open email that looks unfamiliar (SPAM)
Image from: http://ugly-halloween-costumes.com/scary/Spam/spam-big.jpg
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SPEEDY AND ACCURATE DELIVERY
Image from: http://matthewspainhour.myadventures.org/blogphotos/myadventures/matthewspainhour/speedy_delivery.jpg
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Keep the excellent beer coming—Keep our customers happy
http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/08/woman-drinking-beer.jpg