imageclass mf410dw series service guide for...

Service Guide

For Authorized Servicers

imageCLASS MF410dw Series Service Guide for AS

imageCLASS MF410dw Series Service Guide for AS April 2016 Page ii

Published by Canon U.S.A., Inc. One Canon Park Melville, NY 11747-3336 1-800-OK-CANON [email protected] Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. e-Support Center Web site: http://www.support.cusa.canon.com Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com

IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS MF410dw Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION. ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE. PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.

REVISION HISTORY

Revision Date Section(s) Details

— April 2016 All Release of the imageCLASS MF410dw Series Service Guide for Authorized Servicers.

http://www.usa.canon.com/http://www.support.cusa.canon.com/http://www.isgcentral.cusa.canon.com/http://www.cna.cusa.canon.com/


imageCLASS MF410dw Series Service Guide for AS April 2016 Page iii

COPYRIGHTS AND TRADEMARKS This Service Guide is the property of Canon U.S.A., Inc. © Canon U.S.A., Inc. 2016. All rights reserved. Canon, imageCLASS, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon Inc. All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

LEGAL NOTICES The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide. Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are subject to change without notice. The latest version is available online at the ISG Central and e-Support Web sites noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S OPTIONAL HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.


imageCLASS MF410dw Series Service Guide for AS April 2016 Page iv

Contents I. Product Overview ------------------------------------------------------------------------------------------- 1 II. Product Configuration, Box Contents, and Monthly Print Volume -------------------------- 2

A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2 B. Box Contents ------------------------------------------------------------------------------------------------------- 4 C. Monthly Print Volume -------------------------------------------------------------------------------------------- 4

III. Service Authorization-------------------------------------------------------------------------------------- 5 IV. Educational Training --------------------------------------------------------------------------------------- 5

A. Training Program Overview ------------------------------------------------------------------------------------ 5 B. Certification --------------------------------------------------------------------------------------------------------- 5 C. Who Should Complete ------------------------------------------------------------------------------------------- 5 D. Prerequisites -------------------------------------------------------------------------------------------------------- 6 E. Course Format------------------------------------------------------------------------------------------------------ 6 F. Course Equipment ------------------------------------------------------------------------------------------------ 7

V. Servicing Notes ---------------------------------------------------------------------------------------------- 8 A. Power and Plug Requirements -------------------------------------------------------------------------------- 8 B. Installation Space Requirements ----------------------------------------------------------------------------- 9 C. Estimated Installation Time ----------------------------------------------------------------------------------- 13 D. Notes on the Wireless LAN ------------------------------------------------------------------------------------ 13 E. Firmware Upgrade ------------------------------------------------------------------------------------------------ 14

1. Upgrading with the UST ------------------------------------------------------------------------------------- 14 2. Upgrading via the Internet ---------------------------------------------------------------------------------- 14

F. Service Support Tools and Oils------------------------------------------------------------------------------ 15 G. Cleaning ------------------------------------------------------------------------------------------------------------- 16 H. Periodic Replacement Parts ---------------------------------------------------------------------------------- 16 I. Consumables ------------------------------------------------------------------------------------------------------ 17 J. Consumable Parts ------------------------------------------------------------------------------------------------ 18 K. Soft Counters (imageCLASS MF419dw Only) ----------------------------------------------------------- 19

VI. Limited Warranty and Technical Support --------------------------------------------------------- 20 A. Limited Warranty Conditions --------------------------------------------------------------------------------- 20 B. Technical Support for the End-User ------------------------------------------------------------------------ 20

1. Carry-In Service ----------------------------------------------------------------------------------------------- 21 2. Exchange Service -------------------------------------------------------------------------------------------- 21 3. Internet Support ----------------------------------------------------------------------------------------------- 22

C. eCarePAK Extended Service Plan -------------------------------------------------------------------------- 23 1. Purchasing an eCarePAK Extended Service Plan --------------------------------------------------- 23 2. Registering an eCarePAK Extended Service Plan --------------------------------------------------- 23

VII. Authorized Servicer Program ------------------------------------------------------------------------- 24 A. Authorized Servicer Customer Registration System ------------------------------------------------- 24 B. ASCR Registration Process ----------------------------------------------------------------------------------- 25 C. Replacement Inventory ----------------------------------------------------------------------------------------- 25

VIII. Authorized Servicer Support Offerings ------------------------------------------------------------ 26 A. Authorized Servicer Support --------------------------------------------------------------------------------- 26 B. Internet Support --------------------------------------------------------------------------------------------------- 26

1. Canon USA’s e-Support Center Web Site -------------------------------------------------------------- 26 2. Canon USA’s ISG Central Web Site --------------------------------------------------------------------- 28

C. Call Escalation Procedure ------------------------------------------------------------------------------------- 30


imageCLASS MF410dw Series Service Guide for AS April 2016 Page v

IX. Warranty Procedures ------------------------------------------------------------------------------------ 31 A. e-Tag ------------------------------------------------------------------------------------------------------------------ 31 B. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------- 33 C. Warranty Reimbursement Program ------------------------------------------------------------------------ 35

1. Dispatch by CITS --------------------------------------------------------------------------------------------- 35 2. Warranty Marketing Program ------------------------------------------------------------------------------ 36

X. Parts Support ---------------------------------------------------------------------------------------------- 37 A. Parts and Service Material Orders -------------------------------------------------------------------------- 37

1. Canon Network Access ------------------------------------------------------------------------------------- 37 2. Parts Order Desk --------------------------------------------------------------------------------------------- 38

B. Parts Order Entry ------------------------------------------------------------------------------------------------- 39 1. Regular Orders ------------------------------------------------------------------------------------------------ 39 2. Rush Orders --------------------------------------------------------------------------------------------------- 39

C. Parts Information/Parts Price List Download------------------------------------------------------------ 39 D. Parts Discontinuation Schedule Information ------------------------------------------------------------ 39 E. Order/Invoice Inquiry -------------------------------------------------------------------------------------------- 40 F. Parts Return Process ------------------------------------------------------------------------------------------- 40

XI. Appendix ---------------------------------------------------------------------------------------------------- 41 A. Specifications------------------------------------------------------------------------------------------------------ 41 B. Warranty ------------------------------------------------------------------------------------------------------------- 48

1. imageCLASS MF410dw Series Exchange/Carry-In Limited Warranty -------------------------- 48 2. Canon Toner Cartridge Limited Warranty --------------------------------------------------------------- 49

C. List of Tables------------------------------------------------------------------------------------------------------- 50 D. List of Figures ----------------------------------------------------------------------------------------------------- 50


imageCLASS MF410dw Series Service Guide for AS April 2016 Page 1

I. Product Overview The Canon imageCLASS MF410dw Series consists of three models: imageCLASS MF414dw, imageCLASS MF416dw, and imageCLASS MF419dw. These models are compact, B&W (black-and-white), wireless laser printers, and bring the following capabilities to users in a small office or home office environment: • The imageCLASS MF410dw Series machines print in B&W at speeds of up to

35 ppm (pages-per-minute) using 1-sided LTR (letter-sized) paper1. They are duplex, AirPrint printers with a color, touch panel display, and contain mobile print and Secured Print features. In addition to the features above, the imageCLASS MF416dw also contains Tap and Print NFC capabilities.

• Only the imageCLASS MF419dw can copy LGL (Legal) size paper from the platen glass, and contains soft counters to track the number of printouts.

• Print resolution of up to 1,200 dpi x 600 dpi (dots per inch). • The imageCLASS MF414dw and MF416dw have a standard front-loading

paper cassette with a capacity of up to 250 sheets and a multi-purpose tray with a capacity of up to 50 sheets (LTR, 20 lb bond (80 g/m2)). There is also an optional paper cassette with a capacity of up to 500 sheets available, for a total capacity of approximately 800 sheets.

• The imageCLASS MF419dw has a standard front-loading paper cassette with a capacity of up to 500 sheets and a multi-purpose tray with a capacity of up to 50 sheets (LTR, 20 lb bond (80 g/m2)). There is also an optional Cassette Feeding Unit with a capacity of up to 500 sheets available, for a total capacity of approximately 1,050 sheets.

• Has a 3.5” color touch panel display with touch and flick operability, such as a smartphone.

• Includes a USB 2.0 port for printing. • Meets the ENERGY STAR guidelines for energy efficiency. • Standard UFR (Ultra-Fast Rendering) II LT and PCL 6 printing, with

PostScript printing available only for the imageCLASS MF419dw. • Built-in network connectivity that supports network printing. • Wi-Fi capabilities, which include Duplex Print at speeds of up to 802.11b/g/n2. • Support for mobile printing from Apple iOS and Android mobile devices.

1 The print speed is based on internal testing, and may vary, depending on the number of prints, paper size, paper

type, and paper orientation selected. 2 Wireless performance may vary, depending on terrain and distance between the printer and wireless network

clients.



II. Product Configuration, Box Contents, and Monthly Print Volume A. Configuration and eCarePAKs

Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Web site www.cna.cusa.canon.com for the most up-to-date item numbers. Table 1 — Configuration

Item Item Number3

imageCLASS MF414dw

imageCLASS MF416dw

imageCLASS MF419dw

imageCLASS MF414dw 0291C020AA

imageCLASS MF416dw 0291C018AA

imageCLASS MF419dw 0291C006AA Supplies and Consumables

Cartridge 119 (Yields approximately 2,100 pages (LTR), with the factory default print density setting.) 3479B001AA

Cartridge 119II (Yields approximately 6,400 pages (LTR), with the factory default print density setting.) 3480B001AA

Optional Hardware Accessories Paper Feeder Unit PF-44 (For the MF414dw and MF416dw Only) 3439B001AA

Cassette Feeding Unit-U1 (For the imageCLASS MF419dw Only) 0732A023AA Service Materials and Parts Catalog

imageCLASS MF414dw and MF416dw Service Manual Available for download on the e-Support

Web site

imageCLASS MF419dw Service Manual

imageCLASS MF410dw Series Parts Catalog

3 Item numbers and part numbers are subject to change without notice.

http://www.cna.cusa.canon.com/http://www.support.cusa.canon.com/



Table 2 — eCarePAKs eCarePAKs are available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 23.

Model Tier Extended Coverage Length and Type Item Number3

imageCLASS MF414dw 2E

1 Year Exchange/Carry-In 5707B042AA 2 Year Exchange/Carry-In 5707B043AA 3 Year Exchange/Carry-In 5707B044AA 4 Year Exchange/Carry-In 5707B045AA








B. Box Contents Note: The box contents shown below are for reference purposes only, and are subject to change without notice.

MF414dw and MF416dw MF419dw • Main Unit • Main Unit • Power Cord • Power Cord • User Manuals and Software DVD • User Manuals and Software DVD • Telephone Cable • Telephone Cable • Warranty Cards • Warranty Cards • Starter Guide • Starter Guide • Standard Cartridge 119 • Standard Cartridge 119 • CRG Spacer • CRG Spacer • Cartridge Instruction Sheet • Cartridge Instruction Sheet • French Label • French Label • Information for Mac Compatible (US) • Information for Mac Compatible (US)

• Notice for System Management ID

C. Monthly Print Volume The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high-level of performance and print/copy quality. The maximum monthly print volume is the maximum number of pages the machine can produce within a one (1) month period (based on LTR paper). It is recommended not to use the device to produce the maximum number of pages, or a greater volume, on a consistent monthly basis. Table 3 — Maximum Monthly Print Volume

Model Optimum Performance Range Maximum Monthly Print Volume imageCLASS MF410dw Series 750 to 3,000 prints Up to 50,000 prints



III. Service Authorization To obtain and maintain authorization to provide warranty and post-warranty service, an AS (Authorized Servicer) must have at least one (1) employee who has successfully completed the imageCLASS MF410dw Series device-training program.

IV. Educational Training A. Training Program Overview

Technicians who successfully complete the imageCLASS MF410dw and D1500 Series online training course and pass the certification exam, are authorized to service and support the imageCLASS MF410dw Series and D1500 products. The imageCLASS MF410dw Series and D1500 Series online training course is available via the TRAINING section of the e-Support Center Web site.

B. Certification The successful completion of the imageCLASS MF410dw Series and D1500 Series training course and passing of the final assessment exam are required to sell and service this product. Certification includes the following models: • imageCLASS MF414dw • imageCLASS MF416dw • imageCLASS MF419dw • imageCLASS D1550 • imageCLASS D1520

C. Who Should Complete All service technicians who are responsible for installing, servicing, and supporting the imageCLASS MF410dw Series and D1500 Series machines must successfully complete the imageCLASS MF410dw and D1500 Series online training course, and pass the certification exam to receive technical support and dealer authorization to sell these products.

https://www.support.cusa.canon.com/



D. Prerequisites Prior to taking the imageCLASS MF410dw and D1500 Series Training course, technicians are required to complete the imageCLASS MF6160dw/MF6180dw online training curriculum, or the imageCLASS D1320/D1350/D1370 online training curriculum successfully. These curricula consist of the imageCLASS D1100 CBT and the relevant final assessment exams for each series. The imageCLASS D1100 CBT is available via the Support & Download Center of the e-Support Center Web site. It is also highly recommended that the service technician have: • Prior experience with Canon imageCLASS MF devices • Experience with taking eLearning courses • Familiarity with common hand tools to disassemble and service Canon

devices

E. Course Format The imageCLASS MF410dw and D1500 Series online training course is a self-paced course. It covers the differences between this series and its predecessors: MF410dw Series: the imageCLASS MF6100 Series; D1500 Series: the D1300 Series. Students should download the following resources to have as a reference while taking this course: • Print Version of the Course • Service Manuals • e-Manuals It takes approximately 1.5 hours to complete this course successfully. It is important that a quiet and undistracted learning area be set up by the student beforehand, to take this course effectively.

http://www.support.cusa.canon.com/



F. Course Equipment • Windows workstation with audio and access to the TRAINING section of

the e-Support Center Web site • Flash-enabled Web browser (preferably Microsoft Internet Explorer)

NOTE:

Windows Internet Explorer is necessary to download the documents supplied with this course. In Internet Explorer 8, the file download option is disabled by default. To enable file downloading in Internet Explorer 8, follow these steps: 1. Open Internet Explorer, and select the [Tools] menu. 2. Select [Internet Options]. 3. Select the [Security] tab. 4. Select [Custom level]. 5. Scroll down the Security Settings list until the [Downloads] section is

displayed, then and select the [Enable] radio button under and under .

6. Click [OK] until all dialog boxes are closed. 7. Close and re-open Internet Explorer. The student should now be able to download the learning resources contained within the course.

https://www.support.cusa.canon.com/



V. Servicing Notes A. Power and Plug Requirements

The imageCLASS MF410dw Series devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line. Table 4 — Power and Plug Requirements

NEMA 5-15 Receptacle



B. Installation Space Requirements The approximate installation space requirements for the imageCLASS MF410dw Series machines are shown below. Always ensure that there is enough space for the service and operation of the device. Table 5 — imageCLASS MF419dw Installation Space Requirements

imageCLASS MF419dw

Width and Depth Requirements

Height Requirements



imageCLASS MF419dw with the Optional Cassette Feeding Unit-U1 Attached



Table 6 — imageCLASS MF416dw and MF414dw Installation Space Requirements

imageCLASS MF416dw and MF414dw

Width and Depth Requirements

Height Requirements



imageCLASS MF414dw or MF416dw with the Optional Paper Feeder Unit PF-44 Attached



C. Estimated Installation Time The table below indicates the estimated length of time needed to install the main unit and optional accessories from an unpacked condition. The estimated installation times are based on one (1) experienced technician. Table 7 – Estimated Installation Times

Description Estimated Time imageCLASS MF410dw Series Main Unit 3.6 minutes Paper Feeder Unit PF-44 (For the imageCLASS MF414dw and MF416dw only) 1.1 minutes Cassette Feeding Unit-U1 (For the imageCLASS MF419dw only) 7 minutes

D. Notes on the Wireless LAN

• The imageCLASS MF410dw Series machines are designed for indoor use, and must be kept at a close distance (approximately 16.4’ (5 m)) from an access point.

• It is recommended to check if masking is found. Communications between walls and floors can deteriorate; therefore, arrange for the proper installation of the machine to reduce any deterioration in communications.

• Radio wave interference may occur if radio wave equipment, such as a microwave is near the machine, and it is in the same frequency band as the radio wave used by the wireless LAN. Keep the machine away from radio wave sources as much as possible.



E. Firmware Upgrade The imageCLASS MF410dw Series supports two methods to upgrade the firmware. 1. UST (User Support Tool) 2. Via the Internet 1. Upgrading with the UST

Firmware is available for download on the Canon USA public Web site (http://www.usa.canon.com/support). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Note: • A computer and the most recent UST (User Support Tool) file are

required to install upgraded firmware. • Only the Engine Controller PCB can be upgraded using the UST. • The UST and firmware are included in the firmware package download

from the Canon USA public Web site. 2. Upgrading via the Internet

The imageCLASS MF410 Series firmware can be upgraded without the use of an external PC.

IMPORTANT • To upgrade the firmware via Internet, the Serial Number of the machine

must be written on the Main Controller PCB, and the BODY number must be registered in the Service Mode.

• The machine must also be connected to a network with Internet access. After the machine’s firmware is updated, the machine restarts and installs the update. For more information on updating firmware without a PC, see the imageCLASS MF414dw/MF416dw Service Manual, or the imageCLASS MF419dw Service Manual.

http://www.usa.canon.com/support



F. Service Support Tools and Oils In addition to the standard tools used to service these devices, a service technician must also carry the special tool in the table below. For more information on special tools, see the imageCLASS MF410dw Series Service Manual. Table 8 – Special Tools List

Description Appearance Part Number3 Remarks

Digital Multimeter

FY9-2002-000 Used for electrical checks and adjustment of laser power.

3 Part numbers are subject to change without notice. Table 9 — Oils

Type Uses Remarks

Alcohol Cleaning plastic, rubber, metal, oil stains, and toner stains.

• Keep away from flammable materials.

• Purchase locally. • Substitute: IPA (Isopropyl

Alcohol). Lubricating Oil (EM-50L) To lubricate the gears. Tool Number: HY9-0007

Lubricating Oil To lubricate the ADF scanning area. Tool Number: FY9-6020 (Oil glass cleaner)



G. Cleaning The parts in the table below require cleaning during a service visit. Follow the procedure listed in the table to clean the corresponding part of the machine. A diagram of the inside of the machine with the location of the parts in the table below is provided in the imageCLASS MF414dw and MF416dw Service Manual or imageCLASS MF419dw Service Manual. Table 10 — Parts That Require Cleaning

Part Cleaning Procedure Scanning Area Clean with Oil Glass Cleaner (FY9-6020), and a lint-free cloth.

Copy Board Glass

Clean with a dry, lint-free cloth.

Cassette Pick Up Roller

Transfer Guide Unit

Media Feed Belt

Media Feed Guide Unit

Fixing Inlet Guide

IMPORTANT Please DO NOT clean the photosensitive drum or the transfer roller.

H. Periodic Replacement Parts

The imageCLASS MF410dw Series machines do not have parts that require periodic replacement.



I. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include, but are not limited to, paper and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page. Note: All consumables shown in the table below are estimates for reference purposes only, and are subject to change without notice. Table 11 — Main Unit Consumables List

Description Part Number3 Quantity Estimated Life (prints)4 Remarks

Cartridge 119 3479B001AA 1 2,100 Based on the ISO/IEC standard

Cartridge 119II 3480B001AA 1 6,400


4 The value is based on LTR paper with the factory default print density setting.



J. Consumable Parts Consumable parts are parts that have a limited life that will be reached during a customer’s specific machine operation, and should then be replaced as needed by a service technician. An estimated consumable parts list is provided in the table below to assist in the initial parts and supplies planning. A consumable part’s life expectancy is directly related to usage factors, such as paper size, paper quality, environment, usage application, and machine maintenance. Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice. Table 12 – Main Unit Consumable Parts List

Description Part Number3 Quantity Estimated Life4 Remarks

ADF Separation Pad FC7-6297-000 1 50,000 sheets

ADF Separation Roller FL2-6637-000 1 50,000 sheets

4 The value is based on LTR paper with the factory default print density setting. 3 Part numbers are subject to change without notice.



K. Soft Counters (imageCLASS MF419dw Only) The imageCLASS MF419dw machine uses soft counters to track its functional copy use. The control panel displays up to two counters on the Counter Status Check screen (when the Counter Check key on the control panel is pressed). By default, the imageCLASS MF419dw machine displays 2 out of 5 counters on the Counter Status Check screen. The table below indicates the default counter configurations of the imageCLASS MF419dw machine that is displayed on the Counter Status Check screen. For more information on the soft counter configurations, see the imageCLASS MF419dw Service Manual. Specifically, refer to the Service Mode section of the Service Manual that covers the setting under COPIER > OPTION > USER > TNRB-SW. Table 13 – Soft Counter Configuration

Counter Description Default Display Default Switch

1 101: Total 1 On Fixed

2 201: Copy (Total 1) On May be changed via Service Mode

setting to any available counter.

3 113: Total Black/Small5) Off

4 501: Scan (Total 1) Off

5 301: Print (Total 1) Off

The displayed counters can be changed, enabled, or disabled in the Service Mode, except for Counter 1. Counter 1 cannot be changed under any circumstances. Since the imageCLASS MF419dw machine does not support 11” x 17” paper, the customer cannot use a double-click charge scheme.

5 Refers to small size paper (when the paper length is 14” (364 mm) or shorter in the paper feed direction).



VI. Limited Warranty and Technical Support A. Limited Warranty Conditions

The Canon imageCLASS MF410dw Series Limited Warranties are effective for a period of one (1) year following the delivery of the machine to the original purchaser. Carry-In Service and Exchange Service are included. The Canon Toner Cartridge Limited Warranty is effective for a period of thirty (30) days from the date of the original purchase. There is no warranty on any consumables, such as paper. For detailed warranty information, refer to the Limited Warranty cards located in the Appendix.

B. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays. The CITS help desk provides the following support: • Answers product related questions. • Assists the end-user with pre- and post-sales inquiries. • Attempts to resolve hardware, software, and operational problems. • Assists the customer with installation and setup. • If telephone-based troubleshooting fails to resolve a problem, CITS either

provides the end-user with the contact information of the nearest AS for Carry-In Service, or processes an Exchange Service.

Note: • The CITS help desk times may change without notice. • The CITS help desk only diagnoses problems with your machine.



1. Carry-In Service Carry-In Service provides the end-user with an Authorized Servicer of record where they can carry in the defective product and have it repaired. CITS will refer the end-user to the Authorized Servicer of record. The Authorized Servicer will diagnose any problems with the machine, and if required, provide Carry-In Service. If there is no Authorized Servicer of record, the CITS help desk will diagnose any problems with the machine over the telephone. If telephone-based troubleshooting fails to resolve the problem, the CITS help desk will provide the end-user with the contact information of the nearest ASF (Authorized Service Facility) that can provide Carry-In Service. The end-user needs to contact the ASF to schedule a repair.

2. Exchange Service The Exchange Service option enables Canon USA to ship the end-user a replacement product for the defective product. CITS will help the end-user over the telephone to diagnose any problems with the machine first. If telephone-based troubleshooting fails to resolve the problem, and Exchange Service is requested, the CITS help desk issues the end-user a Return Authorization Number. The end-user must provide the CITS help desk with the following information: • Product serial number • A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays. The replacement product includes a prepaid shipping label for the return shipment of the defective product back to Canon USA. The end-user must ship the defective product within ten (10) days of receipt of the replacement product.



3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://www.usa.canon.com/support. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and AS locations is also available on the consumer Web site. Figure 1 — Canon USA’s Consumer Web Site




C. eCarePAK Extended Service Plan The eCarePAK Extended Service Plan is purchased in bulk by a distributor or dealer, who then sells the eCarePAK to their customers. Extended coverage plans are available for up to 4 years. The eCarePAK Extended Service Plan enables the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. It provides the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage. A customer can purchase a 1 to 4 year extended coverage plan for a total of 5 years of coverage. Note: • eCarePAK coverage cannot be extended beyond the original term

purchased. • The eCarePAK Extended Service Plan must be purchased during the

product warranty period, and goes into effect on the day the original warranty expires.

• The eCarePAK Extended Service Plan does not include coverage for any consumables, such as paper.

• Reimbursement to the AS during the eCarePAK Extended Service Plan is through the e-Tag system. See “e-Tag,” on p. 31.

1. Purchasing an eCarePAK Extended Service Plan

A customer (end-user) can purchase an eCarePAK Extended Service Plan from the dealer or reseller who sold them the machine. Only an authorized dealer or distributor can purchase an eCarePAK from Canon. eCarePAK orders must contain the following information: • Reseller’s e-mail address, name, and address • Customer’s e-mail address, name, and address • The device’s model number, serial number, and purchase date

2. Registering an eCarePAK Extended Service Plan Canon USA registers each eCarePAK, and provides the customer with the terms and conditions that pertain to their purchased eCarePAK Extended Service Plan via U.S. Mail. Note: Ask any questions on eCarePAKs via e-mail message to [email protected].

mailto:[email protected]



VII. Authorized Servicer Program The Authorized Servicer program enables Canon’s distribution product resellers to become Authorized Servicers (authorized to service the Canon products they resell). Refer to the imageCLASS Authorized Servicer Program Guide, found in the Download Center section of the e-Support Center Web site for details. This guide helps you to become familiar with Canon USA’s business processes and the resources that are available to assist you. Canon USA’s Engineering Services and Solutions Division’s Planning and Business Support department is available to answer questions about the Authorized Servicer program. The Warranty Control department can be contacted at 1-631-330-2335, Monday through Friday, 9 A.M. to 5 P.M. EST. A. Authorized Servicer Customer Registration System

The ASCR system is used to link the customer’s product’s serial number to their Authorized Servicer. If a customer contacts the CITS help desk, and service is required (warranty or post-warranty), the Authorized Servicer who is registered to that customer’s product is dispatched (referred). An ASF services all unregistered units. The Authorized Servicer must register the customer’s product serial number in the ASCR system to be eligible for warranty reimbursement.




B. ASCR Registration Process The ASCR system can be accessed through the Warranty section of the e-Support Center Web site. Select the “ASCR” tab, and then select “Create New Registration Record” to enter each serial number for which you intend to provide Carry-In Service and support. If your customer’s product serial numbers are registered to your service organization as “Dispatch by CITS”, all end-user calls are forwarded to CITS for Carry-In Service and support, and are referred directly to your organization. Products not registered with the ASCR registration process default to a support model, where CITS dispatches (via end-user referral) an ASF for Carry-In Service, or provides the end-user with an Exchange Service. Note:

Do not enter a serial number for any products that you cannot service. By entering the customer’s product serial number, you agree to be dispatched by CITS if a registered customer contacts CITS and requires service.

C. Replacement Inventory

The Authorized Servicer’s product serial numbers for replacement inventory and Carry-In Service must be registered using the ASCR system. Registration of replacement inventory ensures that calls to CITS, in the event that replaced products require service, dispatches your service organization to service the product.




VIII. Authorized Servicer Support Offerings A. Authorized Servicer Support

Authorized Servicers can contact CITS technical support at 1-877-277-7043, Monday through Friday, 8 A.M. to 8 P.M. (EST), except for holidays. Before contacting CITS, a technician must exhaust all other resources, including the service manual, and the e-Support Center Web site for technical publications, and their internal service support infrastructure. IMPORTANT: Your customer’s product serial numbers must be registered to your service organization using the ASCR system to ensure that your customers remain associated with your service organization only. See “ASCR Registration Process,” on p. 25.

B. Internet Support 1. Canon USA’s e-Support Center Web Site

The e-Support Center Web site, available from Canon USA’s Engineering Services and Solutions Division, provides high-quality support via the Internet. This is only available for Canon USA’s Authorized Servicing Dealers or Authorized Servicers. Canon USA’s e-Support Center Web site is designed to give Authorized Servicers access to the following technical support information: • Notification of new releases, patches, technical publications, and other

information via e-mail. • Search capability for technical solutions with the Integrated Knowledge

Management System using natural language queries. • Read or download online documentation. • Download patches and their Readme files. • Track and modify logged cases. • Review all open cases. • Technical information, the warranty e-Tag system, and training

information. For more information on how to access the Warranty section of the e-Support Center Web site, or how to file a claim, see “Warranty Procedures,” on p. 31.

http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/



To access online support for Authorized Servicers, you must first register for an e-Support ID number. To register for an e-Support ID, go to the Canon USA e-Support Center Web site at http://www.support.cusa.canon.com. Click the “REGISTER” button, and follow the instructions. This service is available at no additional charge to all authorized dealers. Figure 2 — e-Support Center Login




2. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s management staff. Contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central. Figure 3 — ISG Central Login

http://isgcentral.cusa.canon.com/



After the dealer logs on to the ISG Central Web site, select “Engineering Services & Solutions” to access the Service Guides area of the Web site, as shown below. Figure 4 — ISG Central: Engineering Services & Solutions Web Page

Figure 5 — ISG Central: Engineering Services & Solutions Service Guides

Area



C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all imageCLASS MF410dw Series Authorized Servicers. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call. Every effort is made to resolve the problem during the call. For problems that cannot be resolved during the initial call and require escalation, follow the process below. Figure 6 — Call Escalation Procedure Flow Chart

imageCLASS MF410dw Series End-User

Canon’s Authorized Servicer

Assistance Required by the End-User

CITS Refers the End-User to the Authorized Servicer

Assistance Required by the Authorized Servicer

Canon USA Engineering

CITS Technical Support 1-877-277-7043

Resolved

Resolved

CITS Customer Help Desk 1-800-OK-CANON (652-2666)

Carry-In or Exchange Service

Requested



IX. Warranty Procedures A. e-Tag

e-Tag is an electronic limited warranty claim form that is completed online, printed out, and accompanied by the original defective part or defective toner assembly that is being returned to the Warranty section for warranty compensation. The e-Tag warranty claim form can be accessed in the Warranty section of the e-Support Center Web site at http://www.support.cusa.canon.com. Figure 7 — e-Support: e-Tag




To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 8 — e-Support: e-Tag Claim Console

A copy of the e-Tag warranty claim form and the machine’s service history must be returned with the original defective parts to the address provided on the bottom of the e-Tag warranty claim form. The service history log can be handwritten or computer-generated, and must include the following information: • Dealer Name • Part Description • Machine’s Installation Date • Date Part Was Removed • Machine’s Serial Number • Machine Copy Count • Part Number • Reason for Removal • Work Performed (Highlight Current Service Call) For defective toner assemblies, ship the toner assembly to the address provided on the bottom of the e-Tag warranty claim form, accompanied by a copy of the e-Tag warranty claim form, the machine’s service history log, a “before” sample copy that depicts the problem, and an “after” sample copy that shows that the problem has been resolved. After a claim form is authorized, parts and labor reimbursements are deposited into your direct deposit account within 30 days, if you have elected to receive direct deposit.



B. Online Limited Warranty Credit Inquiry The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag credits on the CNA (Canon Network Access) Web site. To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA),” as shown below. Figure 9 — ISG Central

http://www.isgcentral.cusa.canon.com/



On the CNA Web site, select “Warranty Credit Inquiry,” and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots. Figure 10 — CNA: Warranty Credit Inquiry

Figure 11 — CNA: Warranty Credit Inquiry

To check the status of the e-Tag warranty claims already submitted: Go to the e-Tag Warranty Claim Console, as shown at the bottom of the screen shot in Figure 8 — e-Support: e-Tag Claim Console. This console enables you to check the status of your claims. To view the details of the e-Tag limited warranty claim form, double-click any record. Note: e-Tag warranty claims are connected to the e-Support ID number that is entered. Therefore, it is highly recommended that only one person enter and manage the e-Tag warranty claims from your dealership.



C. Warranty Reimbursement Program The two warranty reimbursement programs available for service providers are Dispatch by CITS or the Warranty Marketing Program. Both programs require the customer’s serial number be registered with the ASCR system. 1. Dispatch by CITS

Dispatch by CITS is available to ASCR registered customers where the Warranty Marketing Program option has NOT been selected. Help desk support is managed by CITS to dispatch the Authorized Servicer of record. To obtain reimbursement for service delivered during the end-user warranty, Authorized Servicer of record must be dispatched by CITS. For this to occur, the end-user must contact CITS first to attempt all user-performed service remedies. If these remedies do not resolve the problem, the Authorized Servicer of record is dispatched. See “ASCR Registration Process,” on p. 25. On-site service labor compensation of $135.00 per incident is automatically issued to the dispatched Authorized Servicer (your company) once the service call has been closed with CITS. Defective parts reimbursement is issued upon receipt of an e-Tag claim with the defective part.



2. Warranty Marketing Program Some service providers may choose to have their own help desk serve as the “first point of contact” rather than CITS. This places the burden of having an effective in-warranty call avoidance process upon the service provider. Service calls performed under this arrangement are not eligible for labor reimbursement under the process. Instead, a flat rate of $30.00 is issued to a service provider for each product (serial number) they choose to support in this manner. The ASCR process allows the service provider to select this option, and it is incumbent on the service provider to provide service support that is consistent with commercially acceptable standards. In cases where the service provider accepts the flat-rate payment, but does not provide service support to the end-user, the service provider could lose authorization to service that product. IMPORTANT: Under the Warranty Marketing Program, the service provider assumes 100% of all end-user responsibility. To submit a warranty claim for a defective part, please follow the e-Tag Warranty Claim form process. See “e-Tag,” on p. 31.



X. Parts Support A. Parts and Service Material Orders

1. Canon Network Access If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab. All Authorized Servicers are recommended to submit their parts purchase orders electronically via CNA. The Authorized Servicer is responsible for all shipping costs related to their order. Figure 12 — CNA Log In

http://www.cna.cusa.canon.com/



Figure 13 — ISG Central

The CNA Web site enables you to: • Order parts • Download parts information and the parts price list • View the parts discontinuation schedule information • Inquire about orders and invoices The CNA Web site is accessible 24 hours a day, and 7 days a week.

2. Parts Order Desk Authorized Servicers without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The Authorized Servicer is responsible for all shipping costs related to their order.



B. Parts Order Entry 1. Regular Orders

All parts for regular orders are shipped via ground once the parts orders are printed by Canon USA, unless an alternate shipping method is requested by the Authorized Servicer for rush orders. Parts and shipping are charged to the Authorized Servicer. Note: Shipments may be delayed for credit review.

2. Rush Orders To ensure same day shipment of rush orders, submit all one (1) and two (2) day emergency purchase orders no later than 4 P.M. EST. All purchase orders placed through CNA are confirmed via an e-mail message.

C. Parts Information/Parts Price List Download All parts information for active parts are made available on the CNA Web site under the Parts Information link. Downloadable files by model and product are also available under the Parts Information link. Note: Authorized Servicers without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569.

D. Parts Discontinuation Schedule Information Parts discontinuation information is available on the CNA Web site under the Parts/Supply Discontinuation link. Information is available regarding active machines, machines scheduled to be discontinued within the year, and discontinued machines. Note: Authorized Servicers without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569.



E. Order/Invoice Inquiry Inquiries concerning purchase orders and invoices can be made on the CNA Web site. You can search using the purchase order, invoice number, or conduct a search for the most recent date required. For additional tracking information, purchase orders that have been shipped contain a link to the UPS (United Parcel Service) Web site. For questions concerning parts, please send an e-mail message to [email protected]. Note: New Accounts are not available on the CNA Web site. Authorized Servicers without access to the CNA Web site should contact the Canon Parts Order Desk at 1-866-481-2569 for order and invoice inquiries. Figure 14 — Canon Network Access

F. Parts Return Process The parts return process is available on the CNA Web site under “Forms,” and then select “Parts Return Request Application.” The information you need to enter is the Purchase Order Number, Shipping Order Number, the Parts Numbers of the parts you want to return, and the quantity. Note: Authorized Servicers without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569 for information about the parts return process.

mailto:[email protected]



XI. Appendix A. Specifications

Note: All specifications are for reference purposes only, and are subject to change without notice. Table 14 — imageCLASS MF410dw Series Main Unit, Copy and Print

Specifications

Item Specifications MF419dw MF416dw MF414dw Printer Type Desktop, Black-and-White Laser Print and Copy Speed1 Up to 35 ppm (Simplex LTR), Up to 17 ppm (Duplex LTR) First Print Time Approximately 6.3 seconds (LTR)

First Copy Time Platen Glass Approximately 8 seconds (LTR) Feeder Approximately 10 seconds (LTR)

Warm Up Time (at a room temp. of 68°F (20°C))6 Approximately 16 seconds

Document Feeder Capacity Up to 50 sheets

Printer Language UFR II, PCL6 (5c, XL), PS UFR II, PCL6 (5c, XL) Print Resolution Up to 1,200 dpi x 600 dpi Copy Resolution Up to 600 dpi x 600 dpi

Scan Resolution Text/Photo Mode: Up to 300 dpi x 600 dpi Text/Photo (Quality), Photo, Text Modes: Up to 600 dpi x 600 dpi

Copy Ratio 100% (Direct), 400% (Maximum), 200%, 129% (STMT > LTR), 78%,( LGL > LTR), 64%, (LTR > STMT), 50%, and 25% (Minimum) Maximum Paper Size Up to 8 1/2” x 14” (Legal) Maximum Number of Copies Approximately 999 copies Duplex Print Yes, Automatic Print Modes Toner Saver, Booklet, Poster, Page Composer, and Watermark Copy Modes Frame Erase, Memory Sort, 2 on 1, 4 on 1, and ID Card Copy Print and Copy Memory Up to 1 GB (Shared) Direct Print from USB JPEG, TIFF, PDF formats

Mobile Print Canon Print Business App, Apple AirPrint, Mopria Print Service, and Google Cloud Print Maximum Monthly Print Volume Up to 50,000 pages

Environmental Conditions Temperature: 50°F to 86°F (10°C to 30°C) Humidity: 20% to 80% RH (Relative Humidity) (No

Condensation)

Noise

Standby Inaudible7

Operation

Sound Power

1-Sided Approximately 6.7 B Approximately 6.9 B 2-Sided Approximately 6.7 B Approximately 6.8 B

Sound Pressure

1-Sided Approximately 53 dB Approximately 55 dB

2-Sided Approximately 52 dB Approximately 54 dB

1 The print speed is based on internal testing, and may vary, depending on the number of prints, paper size, paper type, and paper orientation selected.

6 Warm-up time may vary, depending on the environment and conditions under which the machine is used. 7 Indicates that the sound pressure level of each bystander position is below the ISO 7779 absolute criteria for the background

noise level.



imageCLASS MF410dw Series Main Unit and Print Specifications Continued

Item Specifications MF419dw MF416dw and MF414dw Power Requirements 120V – 127V AC, 60 Hz Plug NEMA 5-15

Power Consumption

Maximum Approximately 1,110 W Standby Approximately 9.1 W Approximately 9.0 W During Operation Approximately 600 W

Sleep Mode

USB Connection: Approximately 1.2 W Wired LAN Connection: Approximately 1.4 W

Wireless LAN Connection: Approximately 1.9 W

Wireless LAN Connection: Approximately 2.2 W

Power Is OFF8 Approximately 0.1 W

Dimensions (H x W x D)

No Options Approximately

18.4” x 17.75” x 18.6” (465 mm x 450 mm x 472 mm)

Approximately 17” x 15.4” x 18.6”

(431 mm x 390 mm x 472 mm)

With Optional Paper Feeder

Approximately 23.75” x 17.75” x 18.6”

(604 mm x 450 mm x 472 mm)

Approximately 22.4” x 15.4” x 18.6”

(567 mm x 390 mm x 472 mm)

Weight Without Cartridge Approximately 45.4 lb (20 kg) Approximately 40.6 lb (18 kg)

With Cartridge Approximately 47.2 lb (21.4 kg) Approximately 42.3 lb (19 kg)

Table 15 — Scanner Specifications

Item Specifications MF419dw MF416dw and MF414dw

Type Color Scanner Maximum Scan Size

Platen Glass Up to 8 1/2” x 14”

Up to 8 1/2” x 11 3/4” Feeder Up to 8 1/2” x 14”

Scan Resolution

Platen Glass Up to 600 dpi x 600 dpi Feeder Up to 300 dpi x 300 dpi

Interpolated Up to 9,600 dpi x 9,600 dpi

Scan Speed9 (LTR, 300 x 300 dpi)

Color Approximately 7 seconds per sheet

B&W Approximately 3 seconds per sheet

Driver TWAIN

WIA 2.0 (Windows Vista, 7, 8) ICA (Mac OS X 10.6.x or later)

8 Even if the machine’s power is turned OFF, a slight amount of power is still consumed. To stop power consumption completely,

disconnect the power plug from the AC power outlet. 9 The scan speed is based on scanning from the platen glass. The communication time is not included.



Table 16 — Paper Handling Specifications

Item Specifications MF419dw MF416dw and MF414dw

Paper Source/Capacity

Paper Cassette (Standard)

Up to 500 sheets10 Up to 250 sheets10

Multipurpose Tray Up to 50 sheets

10

Paper Feeder Unit PF-4411 — Up to 500 sheets

10

Cassette Feeding Unit-U112

Up to 500 sheets10 —

Paper Output13 Output Tray Approximately 150 sheets (face-down)10 Sub-Output Tray Approximately 1 sheet (face-up)

10

Paper Weight

Paper Cassette Approximately 16 to 34 lb bond (60 to 128 g/m

2)

Multipurpose Tray Approximately 16 lb bond to 60 lb cover (60 to 163 g/m

2)

Media Sizes

Paper Cassette

Letter, Legal, Executive, Statement, Gov’t Letter, Gov’t Legal, 3” x 5”, Envelopes: COM10, Monarch, C5, DL, and Custom: Width: 4 1/8” to 8 1/2”; Length: 5 7/8” to 14”

Multipurpose Tray

Letter, Legal, Executive, Statement, Gov’t Letter, Gov’t Legal, 3” x 5”, Envelopes: COM10, Monarch, C5, DL, and Custom: Width: 3” to 8 1/2”; Length: 5” to 14”

Media Types

Paper Cassette Plain Paper, Recycled Paper, Color Paper

Multipurpose Tray

Plain Paper, Heavy Paper, Recycled Paper, Color Paper, Labels, and Envelopes

Envelope Capacity Multipurpose Tray: Up to 5 envelopes Envelope Types COM10, Monarch, C5, DL

10 Based on 20 lb bond (80 g/m2) paper. 11 Optional for the imageCLASS MF414dw and MF416dw only. 12 Optional for the imageCLASS MF419dw only. 13 May vary, depending on the installation environment and paper type used.



Table 17 — Paper Feeder Unit PF-44 (Optional for the MF414dw and MF416dw Only) Specifications

Item Specifications

Paper Capacity 500 sheets Power Supply From the main unit Paper Weight Approximately 16 to 32 lb bond (60 to 128 g/m2) Paper Sizes Letter, Legal, Executive Dimensions (W x D x H) 15.4" x 17.4" x 5.4" (390 mm x 441 mm x 135.7 mm) Weight Approximately 9.0 lb (4.1 kg)

Table 18 — Cassette Feeding Unit-U1 (Optional for the MF419dw Only)

Specifications

Item Specifications Paper Capacity 500 sheets Power Supply From the main unit Paper Weight Approximately 16 to 34 lb bond (60 to 128 g/m2) Paper Sizes Letter, Legal, Executive Dimensions (W x D x H) 17.75" x 15.25" x 5.5" (450 mm x 386 mm x 139 mm) Weight Approximately 11.5 lb (5.2 kg)



Table 19 — Connectivity, Wi-Fi, and Software Specifications

Item Specifications

Standard Interfaces • USB 2.0 (A USB cable is not included.)14 • 10/100/1000 Base-T Ethernet (Network) • IEEE 802.11b/g/n (Wireless)2

Wi-Fi Connection Method WPS (Wi-Fi Protected Setup), Manual Setup Wi-Fi Communication Mode Infrastructure Mode

Wi-Fi Security WEP, WPA-PSK (TKIP/AES-CCMP), WPA2-PSK (TKIP/AES-CCMP) Wi-Fi Transmission Scheme DS-SS System, OFDM System Wi-Fi Frequency Range 2,412 to 2,472 MHz Wi Fi Maximum Radio-Frequency Power Transmitted Approximately 15.98 dBm

USB Functions Print (imageCLASS MF419dw only) Network Functions Print Embedded Web Server Yes (Remote UI)

Web Browser Support for Remote UI

Internet Explorer 7.0 or higher on Windows Vista/7/8/higher, Safari 3.2.1 or higher on Mac OS X 10.5.8/higher (except for Classic environment)

Print Protocols LPD (IPv4, IPv6), RAW (IPv4, IPv6), WSD-Print (IPv4, IPv6)

Bundled Software

Canon Printer Driver, e-Manual, Wireless Setup Assistant, imageWARE Enterprise Management Console Drivers are available for download from http://www.usa.canon.com/support

Supported Operating Systems Windows 10, 8.1, 8, 7, Windows Vista Windows Server 2012 R2/2012/2008 R2/2008/2003/2003 R2 Mac OS X V10.6 and higher, Linux (Web Distribution only)

2 Wireless performance may vary, depending on terrain and distance between the printer and wireless network clients.

14 USB 2.0 requires Windows 10, 8.1, 8, 7, or Vista.




Table 20 — Fax Specifications

Item Specifications Line Used PSTN (Public Switched Telephone Network)15 Communication Mode Super G3, G3

Modem Speed Super G3: Up to 33.6 Kbps G3: Up to 14.4 Kbps Automatic Fallback

Compression Method MH, MR, MMR, JBIG

Transmission Speed Approximately 3.0 seconds per page16 (ECM-JBIG, transmitting from

memory at 33.6 Kbps) Fax Resolution Up to 400 x 400 dpi (Ultra Fine)

Receiving Automatic Reception, Manual Reception, Remote Reception by Telephone (Default ID: 25)

Memory Capacity (Sending and Receiving)

Up to 512 pages16 (Total pages of transmission/reception) Maximum number of fax jobs that can be sent from memory: 30 Maximum number of fax jobs that can be received into memory: 90

Dialing Favorites (19 destinations), Coded Dialing (281 destinations), Group Dialing (299 destinations), Address Book Dialing, Regular Dialing (with the numeric keys), Automatic Redialing, Manual Redialing, and Sequential Broadcast (310 destinations)

Reports TX Result Report, Communication Management Report17 and RX

Result Report

15 The Public Switched Telephone Network currently supports fax modem speeds up to 28.8 Kbps, depending on

telephone line conditions. Fax machines that can send and receive documents must conform to ITU-T v.34 guidelines.

16 Based on the ITU-T (ITU Telecommunication Standardization Sector) Standard Chart No. 1, JBIG standard mode.

17 Is output automatically after 40 transmissions.



Table 21 — E-Mail and I-Fax Specifications

Item Specifications Communication Protocol SMTP, POP3

Data Format E-Mail PDF, PDF (Compact), PDF (Compact/OCR), PDF (OCR), JPEG, TIFF

I-Fax TIFF

Resolution E-Mail

JPEG: 300 dpi TIFF: 300 dpi (MMR Compression) PDF/PDF (OCR) (B&W): 300 dpi (MMR Compression) PDF/PDF (OCR) (Color) 200 dpi (JPEG Compression) PDF (Compact)/PDF (Compact/OCR): Text: 300 dpi,

Background: 150 dpi I-Fax 200 dpi (MH Compression)

System Environment

Windows Vista, 7, 8, Server 2003, Server 2008, Server 2012 Solaris Version 2.6 or later (with Samba 2.2 or later) Mac OS X Red Had Linux 7.2 or later (with Samba 2.2 or later)

Interface 1,000Base-T, 100Base-TX, 10Base-T

Color Mode E-Mail Color, B&W I-Fax B&W

Input Image Type Text, Text/Photo, Photo Paper Size Letter, Legal, Statement

Table 22 — Shared Folders and FTP Server Specifications

Item Specifications Communication Protocol SMB (TCP/IP), FTP

Data Format PDF, PDF (Compact), PDF (Compact/OCR), PDF (OCR), JPEG, TIFF

Resolution

JPEG: 300 dpi TIFF: 300 dpi (MMR Compression) PDF/PDF (OCR) (B&W): 300 dpi (MMR Compression) PDF/PDF (OCR) (Color) 200 dpi (JPEG Compression) PDF (Compact)/PDF (Compact/OCR): Text: 300 dpi,

Background: 150 dpi

System Environment

Windows Vista, 7, 8, Server 2003, Server 2008, Server 2012 Solaris Version 2.6 or later (with Samba 2.2 or later) Mac OS X Red Had Linux 7.2 or later (with Samba 2.2 or later)

Interface 1,000Base-T, 100Base-TX, 10Base-T

Color Mode Color, B&W

Input Image Type Text, Text/Photo, Photo Paper Size Letter, Legal, Statement



B. Warranty 1. imageCLASS MF410dw Series Exchange/Carry-In Limited Warranty



2. Canon Toner Cartridge Limited Warranty



C. List of Tables Table 1 — Configuration .............................................................................................................. 2 Table 2 — eCarePAKs ................................................................................................................ 3 Table 3 — Maximum Monthly Print Volume ................................................................................ 4 Table 4 — Power and Plug Requirements .................................................................................. 8 Table 5 — imageCLASS MF419dw Installation Space Requirements ....................................... 9 Table 6 — imageCLASS MF416dw and MF414dw Installation Space Requirements ............. 11 Table 7 – Estimated Installation Times ..................................................................................... 13 Table 8 – Special Tools List ...................................................................................................... 15 Table 9 — Oils ........................................................................................................................... 15 Table 10 — Parts That Require Cleaning ................................................................................. 16 Table 11 — Main Unit Consumables List .................................................................................. 17 Table 12 – Main Unit Consumable Parts List ............................................................................ 18 Table 13 – Soft Counter Configuration ...................................................................................... 19 Table 14 — imageCLASS MF410dw Series Main Unit, Copy and Print Specifications ............ 41 Table 15 — Scanner Specifications .......................................................................................... 42 Table 16 — Paper Handling Specifications ............................................................................... 43 Table 17 — Paper Feeder Unit PF-44 (Optional for the MF414dw and MF416dw Only) Specifications............................................................................................................................. 44 Table 18 — Cassette Feeding Unit-U1 (Optional for the MF419dw Only) Specifications ......... 44 Table 19 — Connectivity, Wi-Fi, and Software Specifications .................................................. 45 Table 20 — Fax Specifications .................................................................................................. 46 Table 21 — E-Mail and I-Fax Specifications ............................................................................. 47 Table 22 — Shared Folders and FTP Server Specifications .................................................... 47

D. List of Figures Figure 1 — Canon USA’s Consumer Web Site ......................................................................... 22 Figure 2 — e-Support Center Login .......................................................................................... 27 Figure 3 — ISG Central Login ................................................................................................... 28 Figure 4 — ISG Central: Engineering Services & Solutions Web Page ................................... 29 Figure 5 — ISG Central: Engineering Services & Solutions Service Guides Area ................... 29 Figure 6 — Call Escalation Procedure Flow Chart .................................................................... 30 Figure 7 — e-Support: e-Tag ..................................................................................................... 31 Figure 8 — e-Support: e-Tag Claim Console ............................................................................ 32 Figure 9 — ISG Central ............................................................................................................. 33 Figure 10 — CNA: Warranty Credit Inquiry ............................................................................... 34 Figure 11 — CNA: Warranty Credit Inquiry ............................................................................... 34 Figure 12 — CNA Log In ........................................................................................................... 37 Figure 13 — ISG Central ........................................................................................................... 38 Figure 14 — Canon Network Access ........................................................................................ 40

CoverImportant and Revision HistoryCopyrights, Trademarks, Legal Notices, and DisclaimerContentsI. Product OverviewII. Product Configuration, Box Contents, and Monthly Print VolumeA. Configuration and eCarePAKsB. Box ContentsC. Monthly Print Volume

III. Service AuthorizationIV. Educational TrainingA. Training Program OverviewB. CertificationC. Who Should CompleteD. PrerequisitesE. Course FormatF. Course Equipment

V. Servicing NotesA. Power and Plug RequirementsB. Installation Space RequirementsC. Estimated Installation TimeD. Notes on the Wireless LANE. Firmware Upgrade1. Upgrading with the UST2. Upgrading via the Internet

F. Service Support Tools and OilsG. CleaningH. Periodic Replacement PartsI. ConsumablesJ. Consumable PartsK. Soft Counters (imageCLASS MF419dw Only)

VI. Limited Warranty and Technical SupportA. Limited Warranty ConditionsB. Technical Support for the End-User1. Carry-In Service2. Exchange Service3. Internet Support

C. eCarePAK Extended Service Plan1. Purchasing an eCarePAK Extended Service Plan2. Registering an eCarePAK Extended Service Plan

VII. Authorized Servicer ProgramA. Authorized Servicer Customer Registration SystemB. ASCR Registration ProcessC. Replacement Inventory

VIII. Authorized Servicer Support OfferingsA. Authorized Servicer SupportB. Internet Support1. Canon USA’s e-Support Center Web Site2. Canon USA’s ISG Central Web Site

C. Call Escalation Procedure

IX. Warranty ProceduresA. e-TagB. Online Limited Warranty Credit InquiryC. Warranty Reimbursement Program1. Dispatch by CITS2. Warranty Marketing Program

X. Parts SupportA. Parts and Service Material Orders1. Canon Network Access2. Parts Order Desk

B. Parts Order Entry1. Regular Orders2. Rush Orders

C. Parts Information/Parts Price List DownloadD. Parts Discontinuation Schedule InformationE. Order/Invoice InquiryF. Parts Return Process

XI. AppendixA. SpecificationsB. Warranty1. imageCLASS MF410dw Series Exchange/Carry-In Limited Warranty2. Canon Toner Cartridge Limited Warranty

C. List of TablesD. List of Figures

imageclass mf410dw series service guide for...

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