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imagePRESS C1+II Service Guide

imagePRESS C1+II Service Guide May 2013Page i

Published byCanon U.S.A., Inc.One Canon ParkMelville, NY 11747-33361-800-OK-CANONE-Mail: [email protected]

Canon U.S.A. Homepage: http://www.usa.canon.comCanon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.comCanon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.comCanon Network Access (CNA) Web site: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePRESS C1+II.

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROMACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OFCONFIDENTIAL INFORMATION.

ALL PRICES AND SPECIFICATIONS LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERINGREVISIONS.

REVISION HISTORY

Revision Date Sections Details

May 2013 Release of the imagePRESS C1+II Service Guide


imagePRESS C1+II Service Guide May 2013Page ii

COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.

© Canon U.S.A., Inc. 2013. All rights reserved.

Canon imageRUNNER, MEAP and Always Ask for Canon Genuine Toner, Parts & Supplies areregistered trademarks of Canon, Inc. imageWARE is a registered trademark of Canon U.S.A. Inc.

All other company names and product names may be trademarks or registered trademarks of theirrespective owners, and are hereby acknowledged.

LEGAL NOTICES

The information contained in this Service Guide constitutes confidential information of CanonU.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely forreference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. Nopart of this Service Guide may be reproduced or transmitted in any form by any means, electronic ormechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expresslypermitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees toindemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out ofService Provider’s possession, use, or misuse of this Service Guide.

As an authorized Canon dealership for the imagePRESS C1+II, you agree that the imagePRESS C1+IIand its related hardware/software accessories will not be exported from the United States except in strictaccordance with the Export Administration Regulations of the U.S. Department of Commerce and otherU.S. laws and regulations controlling exports from the United States.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the informationand/or specifications contained in it at any time without notice. Additionally, all prices and availabilitydates listed herein are subject to change without notice. The latest version is available online at the ISGCentral and e-Support Web sites noted above. Please make certain that you are using the latest version.Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BELIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSSOF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OFDATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISKDRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGESCAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THELEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICEOF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TOPERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THEPOSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.


imagePRESS C1+II Service Guide May 2013Page iii

Contents

I. Product Overview, Configuration, and Accessories......................................................................... 1

A. Overview .......................................................................................................................................... 1

B. New Features................................................................................................................................... 1

C. Product Comparison ........................................................................................................................ 3

D. Configuration.................................................................................................................................... 4

II. Clear Toner Features............................................................................................................................ 8

A. Clear Toner Capability ..................................................................................................................... 8

B. Clear Image Editor Application ........................................................................................................ 8

C. Enabling the Clear Coat Capability .................................................................................................. 9

III. Hardware Accessory Options ...........................................................................................................10

A. DADF-R1........................................................................................................................................10

B. Side Paper Deck-AA1 ....................................................................................................................10

C. Side Paper Deck-AB1 ....................................................................................................................10

D. Puncher Unit-M1 ............................................................................................................................10

E. Finisher-AA1 ..................................................................................................................................11

F. Saddle Finisher-AA2 ......................................................................................................................11

IV. Standard System Controllers ............................................................................................................12

A. Color UFRII/PCL/PS Printer Kit-P2................................................................................................12

B. imagePRESS Server T1 version 2.................................................................................................12

C. imagePRESS Server Z1 ................................................................................................................12

V. System Options ..................................................................................................................................13

A. Universal Send...............................................................................................................................131. Color Universal Send Kit-G1 ...................................................................................................132. Universal Send PDF Advanced Feature Set-A1 .....................................................................133. Universal Send PDF Security Feature Set-A1 ........................................................................134. Digital User Signature PDF Kit-A1...........................................................................................13

B. Web Access Software-E1 ..............................................................................................................13

C. Secure Watermark-A1....................................................................................................................14

D. Encrypted Secure Print Software-C1 .............................................................................................14

E. Workflow Composer-B3 .................................................................................................................14

F. Barcode Printing Kit-A1..................................................................................................................14

G. The CYPHER PS print server ........................................................................................................14

VI. Security & Accessibility Options ......................................................................................................15

A. HDD Encryption Kit-B1...................................................................................................................15

B. HDD Encryption Kit-B6...................................................................................................................15

C. Data Erase Kit-C1 ..........................................................................................................................15

D. Access Management System Kit-B1..............................................................................................15

VII. Dealer Sales/Service Authorization ..................................................................................................16

A. Without Certification to service and maintain the imagePRESS C1+/C1 ......................................16

B. Current Authorization to Service and Maintain the imagePRESS C1 ...........................................16

VIII.Educational Training ..........................................................................................................................17

A. imagePRESS C1+II Training Program ..........................................................................................171. Overview..................................................................................................................................172. Who Should Complete.............................................................................................................173. Prerequisites - eLearning Modules..........................................................................................174. Certification..............................................................................................................................185. What You Will Learn................................................................................................................18


imagePRESS C1+II Service Guide May 2013Page iv

6. Course Equipment...................................................................................................................18

B. imagePRESS C1+ Technology Update Course ............................................................................191. Overview..................................................................................................................................192. Who Should Attend..................................................................................................................193. Prerequisites............................................................................................................................194. Certification..............................................................................................................................195. What You Will Learn................................................................................................................196. Course Format.........................................................................................................................197. Course Equipment...................................................................................................................208. Course Highlights ....................................................................................................................20

C. The Clear Image Editor Training Course .......................................................................................201. Overview..................................................................................................................................202. Who Should Attend..................................................................................................................203. Prerequisites............................................................................................................................204. Certification:.............................................................................................................................205. What You Will Learn:...............................................................................................................216. Course Format:........................................................................................................................217. Course Equipment:..................................................................................................................218. Course Highlights: ...................................................................................................................219. Materials Needed: ...................................................................................................................21

D. Service Materials............................................................................................................................22

E. Student Feedback and Course Follow-up......................................................................................22

IX. Servicing Notes...................................................................................................................................23

A. Power and Plug Requirements ......................................................................................................23

B. Installation Weight & Dimensions ..................................................................................................25

C. Installation Space Requirements ...................................................................................................26

D. Installation Times ...........................................................................................................................27

E. Remote Support Services ..............................................................................................................281. imageWARE Remote ..............................................................................................................28

F. LMS (License Management System).............................................................................................29

G. Recommended System Engineer Requirements...........................................................................30

H. Firmware Upgrades Using the Service Support Tool ....................................................................311. Upgrade Functions: .................................................................................................................312. Backup / Restore RAM Data ...................................................................................................31

I. Computer Requirements for Downloading Firmware.....................................................................32

J. Soft Counter ...................................................................................................................................331. Important Soft Counters ..........................................................................................................342. Soft Counter Breakdown .........................................................................................................34

K. MEAP Counter ...............................................................................................................................35

L. Special Tools, Solvents and Oils ...................................................................................................36

M. Consumables .................................................................................................................................37

N. Consumable Parts..........................................................................................................................38

O. QA Kits ...........................................................................................................................................40

P. Periodic Replacement Parts ..........................................................................................................41

Q. Periodic Maintenance.....................................................................................................................42

X. Suggested End-User Customer Service Offerings .........................................................................44

A. Maximum Monthly Copy Volume ...................................................................................................44

B. Warranty Support ...........................................................................................................................451. End-User Limited Warranty Conditions ...................................................................................452. IPQ-1 Drum Limited Warranty .................................................................................................453. Flat-Rate Program ...................................................................................................................454. Warranty Parts for Repair........................................................................................................475. e-Tag .......................................................................................................................................49


imagePRESS C1+II Service Guide May 2013Page v

6. Online Limited Warranty Credit Inquiry ...................................................................................51

C. Service Parts Availability................................................................................................................55

D. imagePRESS Server Parts Support Program ...............................................................................56

XI. Product Technical Support Offerings ..............................................................................................57

A. Dealer Support Requirements .......................................................................................................57

B. Canon USA Support Offerings.......................................................................................................581. Canon USA Technical Support Center....................................................................................582. NAVI ........................................................................................................................................603. Internet Support .......................................................................................................................63

XII. Appendix .............................................................................................................................................66

A. Specifications .................................................................................................................................66

B. Warranty.........................................................................................................................................721. imagePRESS C1+ Limited Warranty.......................................................................................722. IPQ-1 Drum Limited Warranty .................................................................................................73

C. List of Tables..................................................................................................................................74

D. List of Figures.................................................................................................................................75


imagePRESS C1+II Service Guide May 2013Page 1

I. Product Overview, Configuration, and Accessories

A. Overview

The Canon imagePRESS C1+II1 digital color printing system is the successorto the imagePRESS C1+.

This high quality electro photographic color engine, achieves letter-sized printspeeds of up to 14 ppm (pages per minute) in Color, and up to 60 ppm inB&W (Black & White).

The imagePRESS C1+II has full color image quality, various media supportwith the largest image-able area and high color consistency and durability.Images print up to 1200 dpi (dots per inch) @ multi bit.

The imagePRESS C1+II produces high quality characters, smooth corners,and clean gradient transitions. Text appears sharper with graphics extremelyclear and detailed.

The imagePRESS C1+II is designed with the V toner, E drum, Twin red laserbeam scanner, and a belt-fusing unit to achieve the unparalleled imagequality, color consistency, and media versatility.

The new imagePRESS Server Z1 controller is for graphic intensiveenvironments. Graphic Arts Package, Premium Edition and X-Rite’s i1Pro 2Spectrophotometer are available as standard items with the imagePRESSServer Z1.

The imagePRESS C1+II is available as a Multifunction Product (MFP) or aPrinter Only Model and can be configured with either the imagePRESSServer Z1, imagePRESS Server T1 V2, or the Color UFRII/PCUPS PrinterKit-P2 as standard items.

B. New Features

The imagePRESS C1+II machines offer the following new system,performance, and environmental features:

A simplified clear toner interface allows end-users to flood the page withclear toner or to apply it as spot color function in applications such asAdobe Illustrator, InDesign, and QuarkXPress.

An Enhanced User Interface Enhanced Variable Data Printing capabilities:

Enhanced FreeForm™ Feature Enhanced VDP Resource Manager PDF/VT-1 support PostScript Optimization

1 The imagePRESS C1+ hardware cannot be upgraded to the imagePRESS C1+II



Serviceability Improvements:

Improved Server Configuration Sheet Job Error Report Check for Product Updates Backup & Restore Enhancements

New Calibration Features:

Ease of use and management of calibration sets Calibration Guard Job Based Calibration

Image Enhance Visual Editor improvements Includes Panatone Plus Series Support Fiery Spot-On Enhancement Paper Simulation Editing Enhancements New imagePRESS Server Z1 for graphic Intensive environments Command Workstation 5.4 Fiery Impose/Compose improvements



C. Product Comparison

Table 1 – imagePRESS C1+II / imagePRESS C1+ Comparison

Function imagePRESS C1+II imagePRESS C1+

Output Speed (Color) LTR Up to 14.2 ppm

Output Speed (B&W) LTR Up to 60 ppm

Output SpeedClear

Spot coat Up to 9.8 ppm

Overall coat Up to 11.6 ppm

2 pass Up to 60 ppm

Max Print Size 13“ x 19”

Resolution 1200 dpi

Gradation 256 levels

Mediathickness

Cassette 110 lb Index (209 g/m2)

Stack Bypass Up to 140 lb Index (256 g/m2)

MemoryStandard 1.5 GB RAM

Standard 80 GB HDD

Copy Standard (MFP/Copier Model)

Mailbox Standard

Network Standard

Remote UI Standard

MEAP Capability Standard

Universal Send Optional

Color UFRII/PCL/PS Printer Kit-P1(w/ iR 512MB Expansion RAM-C1)

N/ARequires a Printer Driver

upgrade

Color UFRII/PCL/PS Printer Kit-P2 Standard Standard

imagePRESS Server Q2version 1.0

N/ARequires an

imagePRESS Serverupgrade to Version 2.0

imagePRESS Server Q2Version 2.0

N/A Standard

imagePRESS Sever T1Version 1.0

N/ARequires an

imagePRESS Serverupgrade to Version 2.0

imagePRESS Sever T1Version 2.0

Standard Standard

imagePRESS Sever Z1 Standard N/A



D. Configuration

Note: Configurations shown are for reference purposes only and are subjectto change without notice. Please refer to the Dealer Price List on the ISGCentral Website for the most up-to-date Item Numbers.

Table 2 – Configuration

Item Item Number2

imagePRESS C1+II II MFP Configuration with PaperDeck-AA1 and Saddle Finisher-AA2

imagePRESS C1 +II Professional MFP Model Set3

with imagePRESS Server Z1 2867B077AA

imagePRESS C1 +II Standard MFP Model Set4

with imagePRESS Server T1 V2 2867B072AA

imagePRESS C1 +II Base MFP Model Set5

with Color UFRII/PCL/PS Printer Kit-P2 2867B073AA

imagePRESS C1 +II Professional SFP Model Set6

with imagePRESS Server Z1 2867B074AA

imagePRESS C1 +II Standard SFP Model Set7

with imagePRESS Server T1 V2 2867B075AA

imagePRESS C1 +II Base SFP Model Set8

with Color UFRII/PCL/PS Printer Kit-P2 2867B076AA

2 Item Numbers and Part Numbers are subject to change without notice.3 Ships Standard with 4 x 550 sheet paper drawers, imagePRESS Server Z1, Color Image Reader-H1, Graphics Arts Package

Premium Edition, X-Rite Eye-One Spectrophotometer 1.5GB RAM, 80GB HDD, buffer pass, power supply for buffer pass andfinisher. You must add optional Platen Cover Type K or DADF-R1 Set in order to use this product.

4 Ships Standard with 4 x 550 sheet paper drawers, imagePRESS Server T1 V2, Color Image Reader-H1, 256MB optionmemory, X-Rite Eye-One Spectrophotometer, 1.5GB RAM, 80GB HDD, buffer pass, power supply for buffer pass and finisher.You must add optional Platen Cover Type K or DADF-R1 Set in order to use this product.

5 Ships Standard with 4 x 550 sheet paper drawers, Color UFRII/PCL/PS Printer Kit-P2, Color Image Reader-H1, 1.5GB RAM,80GB HDD, buffer pass, power supply for buffer pass and finisher. You must add optional Platen Cover Type K or DADF-R1Set in order to use this product.

6 Ships Standard with 4 x 550 sheet paper drawers, imagePRESS Server Z1, Printer Cover-A1, Graphics Arts Package PremiumEdition, X-Rite Eye-One Spectrophotometer, 1.5GB RAM, 80GB HDD, buffer pass, power supply for buffer pass and finisher.You.

7 Ships Standard with 4 x 550 sheet paper drawers, imagePRESS Server T1 V2, 256MB option memory, Printer Cover-A1, X-Rite Eye-One Spectrophotometer, 1.5GB RAM, 80GB HDD, buffer pass, power supply for buffer pass and finisher.

8 Ships Standard with 4 x 550 sheet paper drawers, Color UFRII/PCL/PS Printer Kit-P2, Printer Cover-A1, 1.5GB RAM, 80GBHDD, buffer pass, power supply for buffer pass and finisher.



Table 3 – Hardware Accessories

Hardware Accessories

Item Item Number2

Platen Cover Type K (MFP/Copier Model only) 1121B002AA

DADF-R1 (w/ Power Supply Unit-S1) (MFP/Copier Model only) 0470B006AA

Paper Deck-AA19

0469B003AA

Paper Deck-AB19

1120B002AA

Finisher-AA110

0472B001AA

Saddle Finisher-AA210

0473B001AA

Puncher Unit -M111

8690A002BC

Stack Bypass Tray-B1 0479B001AB

Document Tray-J1 (MFP/Copier Model only) 8065A001AD

Card Reader-C112

6575A001AB

Card Reader Attachment-E1 1127B001AA

Basic Card Set 0500A002AA

Card Set 1 (1-30) 0499A004AB

Card Set 2 (31-100) 0499A005AA

Card Set 3 (101-200) 0499A006AA

Key Switch Unit-A2 8203A002AA

ADF Access Handle-A1 (MFP/Copier Model only) 1095B001AA

Cassette-AE1 2124B001BA

Braille Label Kit E1 7518A003AA

Convenience Stapler-A1 1348V957

2 Item Numbers and Part Numbers are subject to change without notice.

Table 4 – Supplies and Consumables

Supplies & Consumables

Item Item Number2

IPQ-1 Black Toner 0397B003AA

IPQ-1 Cyan Toner 0398B003AA

IPQ-1 Magenta Toner 0399B003AA

IPQ-1 Yellow Toner 0400B003AA

IPQ1 Clear Toner 3229B003AA

IPQ-1 Drum 0405B003AA

Staple Cartridge-J1 (Corner/double stapling only) 6707A001AC

Staple Cartridge-D2 (Saddle finishing only) 0250A002AD


9 Paper Deck-AA1 & Paper Deck-AB1 cannot be installed at the same time.10 Finisher-AA1 or Saddle Finsher-AA2 cannot be installed at the same time.11 Finisher-AA1 or Saddle Finsher-AA2 must be installed.12 Requires Card Reader Attachment-E1.



Table 5 – System Options

System Options

ItemBox

Item Number2

eLANItem Number

13

Color Universal Send Kit-G114

1332B002AA 1332B006AA

Universal Send PDF Advanced Feature Set-A114,15

1323B002AA --

Universal Send PDF Security Feature Set-A114, 15

1324B002AA --

Digital User Signature PDF Kit A114, 15, 16

1326B002AA --

Web Access Software-E117

1329B002AB --

Secure Watermark-B1 1082B006AA 1082B010AA

Encrypted Secure Print-D1 1337B006AB 1337B011AB

Voice Guidance Kit-B118

9598A006AA --

Voice Guidance Attachment-B1 1642B008AA --

Remote Operators Software Kit-B1 4001B002AA 4001B004AA

Barcode Printing Kit-D117

3999B001AA 3999B004AA


Table 6 – Security & Accessibility Options

Security & Accessibility Accessories

ItemBox

Item Number2

eLANItem Number

13

Data Erase Kit-C1 4002B002AA 4002B004AA

HDD Encryption Kit-B6 1362B004AA --

Workflow Composer-B4 2275B008AA --

Access Management System Kit-B1 1642B005AA 1642B010AA


13 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site.14 Cannot be installed on imagePRESS C1+II SFP Set15 Requires Universal Send Kit-G1.16 SSO, SDL settings are required.17 Requires Color UFRII/PCL/PS Printer Kit-P218 Requires Voice Guidance Attachment-B1



Table 7 – System Controller Accessories

System Accessories

Item Item Number2

X-Rite Eye-One Spectrophotometer 8002A004AA

Graphic Arts Package, Premium Edition, V.2.2 7752A022AA

SeeQuence Impose19, 20

6596A035AA

SeeQuence Compose19, 21

2351B003AA

SeeQuence Suite22

6596A037AA

Removable HDD Kit-B1 0134B003AA

Integrated Interface & Stand-A1 1099V652

256 MB OPTION MEMORY KIT 0448A028AA

Secure Erase Ver.1.0 1245B001AA

VDP Enhancement Kit-A1 8415A001AA


19 Includes one (1) license20 Requires imagePRESS Server-Z1 or imagePRESS Server-T1 V221 Requires imagePRESS Server-T1 V222 Includes one (1) license each of SeeQuence Impose and SeeQuence Compose



II. Clear Toner Features

A. Clear Toner Capability

The imagePRESS C1+II utilizes clear toner for the light production andproofing markets.

The added feature of clear toner offers new possibilities for design, avisual texture treatment that expands design capabilities, from subtlesuggestions to a bold creative images.

The clear toner feature can add security watermarks to documents,without distracting or altering the design elements.

The imagePRESS C1+II can apply clear toner to printed documents with aspot coat to highlight areas of the printed document or a flood coat tocover the entire surface of the document to provide a matte finish toprinted documents.

There are two methods to apply clear toner an image:

The single pass method. The imagePRESS C1+II generates an imagewith the clear toner and the CMYK toner applied in a single printingprocedure.

The two (2) pass method. The imagePRESS C1+II applies a spot coat orflood coat of clear toner only to a pre-printed image. The pre-printedimage placed into the imagePRESS C1+II paper drawer, stack bypass orthe paper deck for printing with a spot coat or flood coat of clear toneronly.

B. Clear Image Editor Application

Enables end-users to preview spot coating of Canon Clear Toner on adocument before committing the design to print.

Includes a 3-D viewing application that enables the end-user to rotate thepreview document in a simulated virtual space to view the coating effectfrom all angles.

Includes a set of pre-designed patterned templates, custom patterns canbe registered as a template.

supports PDF (pdf.) files and Clear Image (.ipcf) files. The application is available at no charge to end-users. An online training

course is available for the service technician.



C. Enabling the Clear Coat Capability

The imagePRESS C1+II is shipped standard in 4-color mode (Cyan,Magenta, Yellow, and Black [CMYK]) and the clear coat capability disabled.Customers that do not require the clear coat capability will not need toconfigure the digital press with the clear coat components.

To utilize the clear coat capability the imagePRESS C1+II must be converted5-color mode (Cyan, Magenta, Yellow, Black, and Clear [CMYKL]). The digitalpress will need the clear coat components installed (a 5th developing unit andone balancer). The clear coat components are included in the imagePRESSC1+II shipping box. After the components are installed the service technicianwill need to activate the clear coat function via the service mode.

Table 8 – imagePRESS C1+II Color Mode Installation Settings

4 color modeCMYK

5 color modeCMYKL

Developing units installed 4 5

Balancing units installed 2 1

Toner bottles installed 4 5


III. Hardware Accessory Options

A. DADF-R1

100-sheet capacity Supports paper sizes up to 11

g/m2 to 216 g/m2

Speeds of up to

B. Side Paper Deck-AA1

Provides an additional paper capacity of approximately 3,500 sheets (20lb bond (80 g/m2

Supports paper sizes up to 13” x 19” Supports uncoated paper weights 17 lb bond to 140 lb cover (64 to 256

g/m2)) and coated paper weights of 28 lb Bond to 140 lb Index (106 g/mto 256 g/m2)

Includes air-assisted and roller pickup paper feeding

C. Side Paper Deck-AB1

Provides an additional paper capacity of approximately 3,500 sheets (20lb bond (80 g/m2

Supports LTR-sig/m2))

D. Puncher Unit-M1

The Puncher Unit-M1 provides 2

imagePRESS C1+II

Accessory Options

sheet capacitySupports paper sizes up to 11” X 17” (from 10 lb bond to 80 lb cover (50

2)).80 sheets per minute

AA1

Provides an additional paper capacity of approximately 3,500 sheets (202)).

Supports paper sizes up to 13” x 19”Supports uncoated paper weights 17 lb bond to 140 lb cover (64 to 256

coated paper weights of 28 lb Bond to 140 lb Index (106 g/m

assisted and roller pickup paper feeding

AB1

Provides an additional paper capacity of approximately 3,500 sheets (202))

sized paper only (from 17 lb bond to 110 lb cover (64 to 209

M1 provides 2-hole or 3-hole punched output.


May 2013Page 10

(from 10 lb bond to 80 lb cover (50

Provides an additional paper capacity of approximately 3,500 sheets (20

Supports uncoated paper weights 17 lb bond to 140 lb cover (64 to 256coated paper weights of 28 lb Bond to 140 lb Index (106 g/m2

Provides an additional paper capacity of approximately 3,500 sheets (20

zed paper only (from 17 lb bond to 110 lb cover (64 to 209

hole punched output.



E. Finisher-AA1

Contains three trays, which hold approximately 4,000 sheets (LTR, 20 lbbond (80 g/m2)) (Sample Tray: 250 sheets, Top Tray: 1,300 sheets, andBottom Tray: 2,450 sheets).

Can corner or double staple approximately 50 sheets of paper (LTR, 20 lbbond (80 g/m2)).

Cannot be installed with the Saddle Finisher-AA2

F. Saddle Finisher-AA2

Contains three trays, which hold approximately 4,000 sheets (LTR, 20 lbbond (80 g/m2)) (Sample Tray: 250 sheets, Top Tray: 1,300 sheets, andBottom Tray: 2,450 sheets).

Can corner or double staple approximately 50 sheets of paper (LTR, 20 lbbond (80 g/m2)).

Cannot be installed with the Finisher-AA1 Saddle stitch booklet finishing capability for up to 15-sheets or 60 imaged

sides’ even with Legal size paper.



IV. Standard System Controllers

A. Color UFRII/PCL/PS Printer Kit-P2

Supports the PCL5c/6 emulation printing solutions Supports the PostScript 3 printing solution Supports the Canon’s Ultra Fast Rendering II (UFR II) printing solution Supports printing in true 1,200 x 1,200 dpi resolution with the Canon PCL6

Printer Driver.

Note: UFR II print drivers are only available for Windows 2000/XP, server2003, Vista Citrix Metaframe and Macintosh OS X environments.

B. imagePRESS Server T1 version 2

An external print controller that attaches to the back of the imagePRESSC1+II

Supports Adobe Genuine PostScript 3 and PCL5c printer languages. Comes standard with 512MB of SDRAM and an X-Rite i1Pro 2

Spectrophotometer

C. imagePRESS Server Z1

An external print controller for the imagePRESS C1+II, and supportsAdobe Genuine PostScript 3.

Suited for Graphic Intensive Environments that require print on demandfunctions or high-speed RIPs with workflow utilities. This controller is alsosuitable for users that require color adjustment functions.

Comes standard with Graphic Arts Package Premium Edition and an X-Rite i1Pro 2 Spectrophotometer



V. System Options

A. Universal Send

1. Color Universal Send Kit-G1

Enables documents to be scanned and converted to digital data and“pushed” to other destinations including individual or groups of emailaddresses or Internet faxes, local Mail Boxes, network folders, anddocument management systems.

A URL Send feature enables scanned documents to be stored on thedevice while sending only the URL of the document to a recipient forretrieval, thus reducing electronic jams and clogged e-mail inboxes.

Enables a high speed scanning at up to 80 ipm (images per minute) @300 dpi when configured with the DADF-R1.

2. Universal Send PDF Advanced Feature Set-A1

PDF (OCR), PDF Compact, Smooth & Trace Enables the device to send PDF documents in OCR mode Manage file sizes with High Compression PDF mode Utilize PDF Trace and Smooth functionality Requires Color Universal Send Kit-G1

3. Universal Send PDF Security Feature Set-A1

Enables the user to create Encrypted PDF documents Device Signature mode uses the device signature certificate and key

pair inside the machine to add a digital signature to a PDF document Requires Color Universal Send Kit-G1

4. Digital User Signature PDF Kit-A1

Enables the user to identify which user signed a PDF documentenabling document authentication

Works when the user is signed on using SSO or SDL Requires Color Universal Send Kit-G1

B. Web Access Software-E1

Allows the user to view internet and intranet sites directly from the devicecontrol panel

Users can download and print web pages and PDF files Activated through the License Management System Only available when the Color UFRII/PCL/PS Printer Kit-P1 is installed. Web Access Software-E1 and imageWARE Secure Audit Manager cannot

be installed together



C. Secure Watermark-A1

Enables users to embed hidden text in the background of copies/prints Embedded text will appear when copies of the document are made Activated through the License Management System

D. Encrypted Secure Print Software-C1

Enables users to encrypt print data sent from a computer over thenetwork, using the Secured Print function

Comes with Add in module Print data is decrypted at the device Enables users to strengthen the security of print data

E. Workflow Composer-B3

Provides the ability to turn complex, multi-step job tasks into simple one-touch operation

Users can register one key that encompasses all the scanning, editing,document merging, printing, and sending settings necessary to perform anentire task or workflow

Bundled with Workflow Editor, users can create and edit Workflows fromthe PC

F. Barcode Printing Kit-A1

Provides the ability to print barcodes Requires UFRII/PCL/PS Printer Kit-P1

G. The CYPHER PS print server

Developed by Virtual Imaging Incorporated (a Canon U.S.A. Incorporatedcompany)

Provides an easy to use and affordable system for healthcareprofessionals to produce high-quality prints using the Canon imagePRESSC1+II 4F

23 color printing solution. Is able to receive images from any DICOM compliant modality with a Print

SCU capability, where Print SCU is the DICOM 3.0 print option. Supports multiple DICOM compliant modalities and PACS without the

need for a dedicated print solution for each modality. The CYPHER PS

print server will convert the DICOM images to high resolution JPEGS

which will then be printed to a Canon imagePRESS C1+II.

Refer to the CYPHER PS print server Service Support Guide for more

details

23 The imagePRESS Server T1 is required as a connectable device by the CYPHER PS Print Server



VI. Security & Accessibility Options

A. HDD Encryption Kit-B1

Encrypts image data before writing to the HDD Provides protection for both temporary and permanent data Equipped with Canon MFP Security Chip 1.00 which is Common Criteria

Certified Can be used with PATA (Parallel ATA) Hard Disk Drives

B. HDD Encryption Kit-B6

Encrypts image data before writing to the HDD Provides protection for both temporary and permanent data Equipped with Canon MFP Security Chip 1.00 which is Common Criteria

Certified Can be used with SATA (Serial ATA) Hard Disk Drives

C. Data Erase Kit-C1

Temporary data will be overwritten and erased immediately after jobcompletion and permanent data such as mail box data will be overwrittenand erased after it is deleted

Offers three erasure methods depending on sensitivity of documents (NullOnce, Random Once and Random 3 times)

D. Access Management System Kit-B1

Enables an administrator to restrict the functions of the device that eachuser can access

Allows an administrator to restrict features within each function Provides enhanced security and greater device control



VII. Dealer Sales/Service Authorization

A. Without Certification to service and maintain the imagePRESS C1+/C1

For authorization to sell, service and maintain the imagePRESS C1+II device,each dealer location must have a minimum of one (1) service technician whohas successfully completed the imagePRESS C1+II Training Program andreceived certified status. Certified status also entitles the service technician toreceive support from the Technical Support Center (TSC).

B. Current Authorization to Service and Maintain the imagePRESS C1

While not required for authorization to sell, service, or to receive support fromthe TSC, Canon U.S.A. Inc. (Canon USA) highly recommends that servicetechnicians certified on the imagePRESS C1 complete the imagePRESS C1+Technology Update on-line course.



VIII. Educational Training

A. imagePRESS C1+II Training Program

1. Overview

The imagePRESS C1+II blended learning course is designed to preparethe Technician for product specific training on the imagePRESS C1+II.Through a blend of knowledge-based online modules and skills-basedclassroom training the Technician will be exposed to the latest technologyavailable to be prepared to provide quality field support on theimagePRESS C1+II. The knowledge-based or online portion of thisblended learning course focuses on the 14 core competencies for allTechnicians (see the Certification Map below).

The skills-based, or classroom portion of this blended learning course will,through a combination of hands-on labs and demonstrations provide theopportunity for the technician to apply their skills in a lab environment.Each major topic will be introduced in a scenario based lab giving thetechnician hands-on experience in applying the newly acquired knowledgein real world situations. This approach greatly enhances the technician'sability to quickly assimilate the knowledge learned with the skillsnecessary to provide effective first call resolution of most imagePRESSC1+II issues.

Table 9 – imagePRESS C1+II Training Program

Module Name Code Number Required?24

imagePRESS C1+II Training Program 09IPCIPC100B Yes

2. Who Should Complete

Service technicians and systems engineers who support the imagePRESSC1+II

3. Prerequisites - eLearning Modules

Applied Technology Color Technology

24 Each of the modules are either required or recommended components of the training program. If the “Required” columnindicates a “Yes” then the module must be completed while a “No” indicates that the module is recommended training material.



4. Certification

imagePRESS C1+II imagePRESS C1+ imagePRESS C1

Note: Service Technicians who have completed the imagePRESS C1+/C1training program are auto-certified on the imagePRESS C1+II, however itis highly recommended that service technicians who completed theimagePRESS C1 Course only complete the eLearning imagePRESS C1+Technology Update Course available on e-Support.

5. What You Will Learn

Online eLearning

imagePRESS C1+II Configuration and Features New Technologies Incorporated Image Process Operations Systems and Connectivity Accessories

Classroom Hands-On Labs Covering

Installation Procedures Image Formation Process Basic Key Operations Optional Accessories Upgrading Firmware Network Printing

6. Course Equipment

imagePRESS C1+II equipped with Canon's own RIP Controller Color Image Reader-H1 DADF-R1 imagePRESS Server models Z1 and T1 Finisher-AA1 and Saddle Finisher-AA2 Puncher Unit-M1 Side Paper Decks AA1 and 3.5k Side Paper Deck AB1 Voice Guidance Attachment-B1



B. imagePRESS C1+ Technology Update Course

1. Overview

The imagePRESS C1+ Technology Update on-line course has beendeveloped to introduce students who completed the imagePRESS C1training Program to the important features, functions and components ofthe imagePRESS C1+II/C1+ color imaging systems. This model bringsnew capabilities to the market with the ability to do Clear Coating bothspot and full page.

This on-line course will give the student a strong foundation of operationaltheory and general knowledge of the imagePRESS C1+II in preparationfor servicing these systems in the field.

Table 10 – imagePRESS C1+ Technology Update Course


imagePRESS C1+ Technology Update Course 09IPCC1TU00E No

24 Each of the modules are either required or recommended components of the training program.If the “Required” column indicates a “Yes” then the module must be completed while a “No”indicates that the module is recommended training material.

2. Who Should Attend

This course is designed for technicians who will be installing and servicingthe imagePRESS C1+II.

3. Prerequisites

imagePRESS C1 Certification

4. Certification

None

5. What You Will Learn

The imagePRESS C1+II Series Course covers the following topics:

Introduction and Overview Installation and Setup of the imagePRESS C1+II Technical Reference Servicing and troubleshooting

6. Course Format

eLearning



7. Course Equipment

Computer with Internet Access It is highly recommended that the student have access to an

imagePRESS C1+II / C1+ printer to reinforce and enhance the onlinetraining as there are downloadable labs available in the course.

8. Course Highlights

Technicians work at their own pace Accessible web-based training Downloadable Installation and User Guide Downloadable Labs

C. The Clear Image Editor Training Course

1. Overview

The Clear Image Editor Training Course will show you how to take fulladvantage of the imagePRESS C1+II clear coat toner functionality usingthe Clear Image Editor, beginning with a preview tool with 3D capabilities,ending with a professionally finished, high quality print.

Canon USA Highly recommends completing this training course, however,this course is not required to download and install this application or toreceive support from the TSC.

Table 11 – The Clear Image Editor Training Course


The Clear Image Editor Training Course 18SOFCIE00O No

24 Each of the modules are either required or recommended components of the training program.If the “Required” column indicates a “Yes” then the module must be completed while a “No”indicates that the module is recommended training material.

2. Who Should Attend

The Clear Image Editor course is for Field Technicians and SystemsEngineers who have already attended the imagePRESS C1/C1+Hardware course.

3. Prerequisites

imagePRESS C1+II/C1+ Hardware course

4. Certification:

Upon completing this course and passing the final exam, the student willreceive certification for the Clear Image Editor.



5. What You Will Learn:

The following topics are discussed:

Overview: Clear Image Editor's features Installation Requirements: Hardware and Software requirements, and

pre and post installation tasks Using Clear Image Editor: Viewing and printing results using one-pass

and two-pass methods, creating your own template, and customizingsettings

This course discusses important installation specifications. For step-by-step instructions on how to install Clear Image Editor, you can downloadthe Clear Image Editor User Guide from the course's Learning Resourcespage.

6. Course Format:

Accessible through Canon's e-Support Center website in the Trainingsection.

Approximately 60 minutes are needed to complete training and takethe final assessment.

7. Course Equipment:

Computer with Internet access and audio capability If using Microsoft Internet Explorer, make sure you have file downloads

enabled in your browser to access the course's zipped downloads.

8. Course Highlights:

Students work at their own pace Accessible web-based training Downloadable user guides Printed version of the course

9. Materials Needed:

Other than the computer used to take this course, no other equipment isrequired. However, to enhance your learning experience, it isrecommended that you have an imagePRESS C1+II/C1+ and either theimagePRESS Server Z1 or imagePRESS Server T1 v2.0. Additionalhardware and software specifications may be found in the User Guide andin the Overview section of this course.



D. Service Materials

Printed Service Manuals and Parts Catalogs will be provided for referenceuse only in class at each of the technical training program locations and arenot available for general purchase.

Service Manuals are available in electronic format via download in theeLearning course and the Canon e-Support website athttp://www.support.cusa.canon.com. An electronic PDF file of ServiceManuals will be made available to each student attending the class to copyonto a laptop at the course completion. The student will be provided a printedTRG (Technical Reference Guide) that can be taken with them uponcompletion of the class.

E. Student Feedback and Course Follow-up

All students attending the classroom course at a Canon regional trainingcenter will be asked to complete a 10-question feedback survey. In addition,all students completing the technical training classroom course will receive aTraining Survey approximately ninety (90) days after the class concluded.The purpose of this will be to find out how well each student was prepared toapply his or her knowledge in the field. The feedback will be utilized tocontinue to enhance the classroom course.



IX. Servicing Notes

A. Power and Plug Requirements

Canon USA Inc. strongly suggests dedicated and properly grounded outletsbe provided for the imagePRESS C1+II device.

The imagePRESS C1+II main unit requires a dedicated single-phase120V/20A NEMA 5-20R receptacle and a NEMA 5-15R receptacle (foraccessories) for proper operation.

Table 12 – Power and Plug Requirements

imagePRESS C1+II Main UnitimagePRESS C1+II Main Unit and

Accessories

NEMA 5-20 NEMA 5-15

IMPORTANT

We recommend an additional standard 120 V/15 A outlet for service tools,such as a laptop computer or vacuum that may be used when servicing orconfiguring the machine.

Use only dedicated and properly grounded outlets for the main unit andimagePRESS Server Controller. It is also strongly suggested to usededicated and properly grounded outlets for each optional accessory. Donot use extension cords. The ground connection serves to provide theinternal electronics with a reference voltage. Faulty or poor groundsources will cause this reference voltage to fall into a range that no longerserves as a reliable reference voltage. The internal logic and programmingof the imagePRESS C1+II machines will not perform reliably becausethere is an insufficient difference between the internal operating signalvoltages and the poor ground reference signal. A qualified electrician canmeasure and provide the ground source that the imagePRESS C1+IImachines or any computer controlled office equipment requires.

Before installation, confirm that all necessary receptacles are available.



Table 13 – Power and Plug Requirements for Main Unit and Accessories

Description Power SupplyPlug

Specifications

imagePRESS C1+II120 V/20 A outlet NEMA 5-20

120 V/15 A outlet NEMA 5-15

Paper Deck-AA1 120 V/15 A outlet NEMA 5-15

Paper Deck-AB1

From the Main Unit

N/A

Puncher Unit -M1

DADF-R1

Finisher-AA1 120 V/15 A outletFrom the Main UnitSaddle Finisher-AA2

Table 14 – Power and Plug Requirements for Controllers

Description Power SupplyPlug

Specifications

imagePRESS Server Z1120 V/15 A outlet NEMA 5-15

imagePRESS Server T1

IMPORTANT

The imagePRESS Server Z1 does not include a monitor. We recommend anadditional standard 120 V/15 A outlet if a monitor is required.



B. Installation Weight & Dimensions

The imagePRESS C1+II approximate weight and dimensions differ dependingon how it is configured with the optional accessories.

Table 15 – Approximate Weight

Component Approximate Weight

imagePRESS C1+II Main Unit (including the User Interface) 616.7 lb 280 kg

Color Image Reader-H1 38.5 lb 17.5 kg

DADF-R1 47.3 lb 21.5 kg

Paper Deck-AA1 112.4 lb 51 kg

Paper Deck-AB1 101.4 lb 46 kg

Finisher-AA1 106.9 lb 48.5 kg

Saddle Finisher-AA2 156.4 lb 71 kg

Puncher Unit -M1 15.4 lb 7 kg

Table 16 – Dimensions

Unit Height Width Depth

imagePRESS C1 + Main Unit(including the User Interface)

58 1/8'' 1,476 mm 52 3/4'' 1,340 mm 35 3/8'' 899 mm

Color Image Reader-H1 4 1/8'' 105 mm 28 7/8'' 733 mm 23 1/2'' 596 mm

DADF-R1 5 5/8'' 143 mm 25 1/2'' 648 mm 22 3/8'' 568 mm

Paper Deck-AA1 22 1/2'' 572 mm 23 5/8'' 600 mm 24 1/2'' 622 mm

Paper Deck-AB1 22 5/8'' 575 mm 12 7/8'' 327 mm 23'' 584 mm

Finisher-AA1 43 3/8'' 1,102 mm 25 1/2'' 648 mm 25 7/8'' 657 mm

Saddle Finisher-AA2 43 3/8'' 1,102 mm 25 1/2'' 648 mm 25 7/8'' 657 mm

Puncher Unit -M1 32 3/4'' 832 mm 4 1/4'' 108 mm 24 1/4'' 616 mm

Note: The above dimensions are for reference only and should not beconfused with the required space for installation.

Table 17 – Dimensions Diagram


C. Installation Space Requirements

The imagePRESS C1+IIdiffer depending on the configuration

Table 18 – Installation Space Diagram

The Paper Deck

imagePRESS C1+II

Installation Space Requirements

imagePRESS C1+II approximate space requirements for installationdiffer depending on the configuration with optional accessories.

Installation Space Diagram

imagePRESS C1+II Main Unit Only

The Paper Deck-AA1, Puncher Unit-M1 and Saddle Finisher-AA2 are attached

[2]


May 2013Page 26

approximate space requirements for installationes.

AA2 are attached



D. Installation Times

The estimated installation times shown are based on an out-of-box main unitinstallation and optional accessories and can be achieved only with aminimum of four (4) experienced technicians on the imagePRESS C1+II.

The Installation times below are the estimated times required for installationstarting from an unpacked condition. The Installation times are calculatedbased on man-hours and are for reference purposes only.

IMPORTANT

When planning and performing the installation of the imagePRESSC1+II, Canon USA strongly recommends that the device NOT be pre-installed. Rather, ship the imagePRESS C1+II, in its original packaging,to the end user/customer site location for an on-site installation. TheimagePRESS C1+II is extremely sensitive to vibrations duringtransportation that can cause irreversible damage to the developingcylinder and the drum.

Table 19 – Estimated Installation Times

DescriptionEstimated

Installation Time

Main Unit (Reader & Printer) 84 minutes

Color Image Reader-H1 13 minutes

Side Paper Deck-AB1 20 minutes

Side Paper Deck-AA1 25 minutes

DADF-R1 20 minutes

Saddle Finisher-AA2 20 minutes

Puncher Unit-H1 20 minutes



E. Remote Support Services

Remote support services consist of imageWARE Remote and the CDS(Content Delivery System).

1. imageWARE Remote

imageWARE Remote is a service that collects page counter, service partscounter, and alarm, jam, and error code data from Canon devices with theeRDS (Embedded Remote Diagnostic System).

The eRDS enables a device to transmit counter and error code data to aUGW (Universal Gateway) database that the dealership can retrieve via aWeb portal. imageWARE Remote provides the following benefits tocustomers:

The ability to communicate meter counter information to the UGWdatabase for review by your dealership.

The ability to communicate device alarm, jam, and error alertnotifications to the UGW database. The notification settings can beadjusted by your dealership within the UGW.

The ability to schedule a firmware download via the CDS (ContentDelivery System).



F. LMS (License Management System)

To activate optional software programs and features preinstalled on theimagePRESS C1+II, you must obtain a license through the LMS server. Thisreplaces the need for additional hardware or dongles to activate newsoftware.

The LMS is a server-based software license program. All purchased softwareapplication packages contain a license access number certificate with thedocumentation. The dealer must enter the license access number and theimagePRESS C1+II device’s serial number into the LMS server to generate alicense key. The URL to access the LMS server is:http://www.canon.com/lms/ir/.

Figure 1 – License Management System

If there are activation or installation issues, contact the Technical SupportCenter. Be prepared to provide the product’s serial number, license accessnumber, and license key.

Notes:

The license access number comes with the software. Keep the licenseaccess number in a secure location, as it cannot be replaced if it is lost.

The machine’s serial number can be found on the Counter Check screenon the machine’s UI.

Activated software programs are not impacted by normal service activity.



G. Recommended System Engineer Requirements

An SE (System Engineer)25 is recommended to work with Canon’s networkeddevices, and should have the following basic job functions:

Systems integration (pre-sale and post-sale) Installation Education of customers and dealership personnel Troubleshooting

To perform the above tasks successfully, it is crucial that the SE have strongcomputer skills and working knowledge in the following areas (listed in orderof importance):

1) The major computer platforms (IBM-compatible and Macintosh)2) Computer hardware (including cabling)3) Computer software (including drivers)4) Operating systems:

Windows 2000 Professional/Server/Advanced Server Windows XP Professional/Home Edition (32 bit) Windows XP Professional x64 (64 bit) Windows Server 2003 (32 and 64 bit versions) Windows Vista (32 bit) Mac OS versions 10.1.5 and up (for PS/PCL), and versions

10.2.8 – 10.4.2 (for UFR II)

5) Network Operating Systems:

Novell NetWare 3.x, 4.x, 5.x, and 6.x Windows NT/2000/2003 Mac OS X

6) Protocols:

TCP/IP IPX/SPX NetBIOS AppleTalk

7) Printing8) Scanning

It is also important that the SE have computer skills and working knowledge inthe following areas:

Other computer platforms (mainframe and UNIX) Networking Basic electronics

25 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems relatedtasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.



The Education/Training (listed in preferred order) of a successful Canondealership’s SE include:

Novell CNA or Novell CNE or Microsoft MCSE certification1) Two years of experience being a Canon Copier Service Technician

(training centered on connectivity products)2) A degree in Computer Science or Engineering, or a computer technician

with two years of experience is required in the above areas.

H. Firmware Upgrades Using the Service Support Tool

The SST (Service Support Tool) (version 4.72 or later) is available viaCanon’s e-Support Center Web site (http://www.support.cusa.canon.com) forupgrading the following system components:

1. Upgrade Functions:

System Software stored on the HDD Main engine firmware Accessory firmware (Refer to the SST User Manual for a list of

supported devices and accessories.) MEAP Contents Language HDD Format RUI (Remote User Interface) stored on the HDD BootROM stored on a FDIMM (Flash Double Inline Memory Module)

on the Main Controller PCB (Printed Circuit Board)

The imagePRESS C+ II devices support firmware downloads from theSST and a USB memory stick. When the hard disk drive is replaced, theSST is used to format the new HDD and load software.

2. Backup / Restore RAM Data

If replacing PCBs with FDIMMs attached or initializing RAM, the ServiceSupport Tool can be used to create a backup file of the RAM data on theFDIMMs and saved to a PC. Once the PCB has been replaced, the RAMbackup file can be restored to the imagePRESS C1+II and factory settingsrestored.



I. Computer Requirements for Downloading Firmware

The recommended desktop PC or laptop requirements26 to download thefirmware are:

CPU: Celeron 400 MHz or higher (32-bit processor only) Memory: 512 MB of RAM or more Free HDD Capacity: 1 GB or more of available hard disk space High-Speed USB 2.0 (recommended) or 1.1 Display: VGA 640 x 480 resolution or better, 256 colors or more Operating System (any of the following): Microsoft Windows 2000 Server/Professional Microsoft Windows XP Professional or Home Edition Network connection: 10Base-T/100Base-TX, or a PCMCIA slot for an

Ethernet card Download Tool: SST version 4.72 or later Necessary Cables:

o High-Speed USB 2.0-compliant cable (as short as possible to avoidconnection problems). Note: Do not use extension cables.

o Cross-over Ethernet cable

26 Specifications are subject to change without notice.



J. Soft Counter

The imagePRESS C1+II uses soft counters to track its functional copy use.The control panel can display up to six counters on the counter status checkscreen (when the counter check key button on the control panel is pressed).By default, the imagePRESS C1+II displays six counters on the counterstatus check screen.

The Table below indicates the default counter configurations of theimagePRESS C1+II on the counter status check screen.

Refer to the Service Manual for complete details on the Soft Counterconfigurations. Specifically, refer to the Service Mode section of the ServiceManual that covers the setting under COPIER > OPTION > USER.

Table 20 – Soft Counter Configuration

CounterCounter Description

(from Service Manual)DefaultDisplay

Adjustability of Display

1 101: Total 1 OnMay be Swapped to different TotalCounter via Service Mode setting

27

2108: Total(black and white 1)

OnMay be Changed via Service Modesetting to any available counter

3229: Copies(full color + single color/large)

On

4230: Copies(full color + single color/small)

On

5321: Prints(full color + single color/large)

On

6322: Prints(full color + single color/small)

On

Notes:

The displayed counters may be changed, enabled, or disabled in servicemode. The counter one setting can only be changed to 102: Total 2.

Large size papers are defined as those papers larger than B4-size (B4-size paper is 9.8” x 13.9”; Legal size paper, LGL, is not considered largeby this definition).

27 The Counter One setting can be changed based on the setting of Service Mode CNT-SW. For example, set CNT-SW to 1 toreplace the display of 101: Total 1 with 102: Total 2 to display double click values for large papers.



1. Important Soft Counters

Additional soft counters available for the imagePRESS C1+II that may beimportant to your dealer’s click charge scheme are listed in Table 21.

Table 21 – Important Soft Counters Available

Counter Description Meaning

102 Total 2Total copy/print counter with double clicks forlarge papers

108 Total (black and white 1) Total black copy/print counter

109 Total (black and white 2)Total black copy/print counter with doubleclicks for large papers

124 Total (full-color + monocolor 2)Total full color + single color copy/printcounter with double clicks for large papers

125 Total (full-color + monocolor 1)Total full color + single color copy/printcounter

501 Scans (total 1) Total scans

502 Scans (total 2)Total scans with double clicks for largeoriginals

4311 pass clear + 2 pass clear(Total 1)

Total Color with clear copy/print + 2 passclear print counter

441 1 pass clear (Total 1) Total 1 pass clear copy/print counter

451 2 pass clear (Total 1) 2 pass clear print counter

Notes:

'1 Pass' is a copy/print that resulted from a single feed (pass) throughthe C1+II.

'2 Pass' is a copy/print that was output by the machine and then fedback (as an original) to produce a final print/copy with clear toner onthe output.

2. Soft Counter Breakdown

When utilizing the clear toner function, "101: Total 1" represents the totalnumber of CMYK color, CMYK color + Clear, B&W + Clear, B&W and 2pass clear copies/prints as shown below:

Figure 2 – Soft Counter Breakdown

Reference Table 22 for a breakdown of which counters are incrementedfor each type of the five prints/copies that may be generated.

CMYK color CMYK color+Clear B&W+Clear B&W 2 pass Clear

Monthly Print Volume

101



Table 22 – Soft Counter Breakdown

CMYK B&W CMYK + Clear B&W + Clear 2 Pass Clear

101 Up Up Up Up Up

108 Up

125 Up Up

431 Up Up Up

441 Up Up

451 Up

K. MEAP Counter

In addition to the Soft Counter function, a MEAP Application Counter countsthe number of prints and scans per MEAP application.

There are two methods to display the MEAP Application Counter value:

The MEAP counter can be viewed from a web browser through a networkconnected PC with the MEAP device by logging into the SMS“Application/License Information” page.

To view the MEAP counter from the device itself, press “Counter Check” onthe control panel, then from the LCD screen, press the “MEAP Counter”button.

Each MEAP application has its own counter. The number of applications thatcan be installed on an imagePRESS C1device is directly related to thenumber of counters available.

There are three types of MEAP applications:

Applet - a user interface for the application is on the control panel of thecopier.

Servlet - a remote user interface is available for the application. Esplet - there is no user interface for the application.

Applet type applications used directly from the control panel are limited tonine (three tabs in each pane times three panes).



L. Special Tools, Solvents and Oils

In addition to the standard tools used to service this device, the followingspecial tools, solvents, and oils should also be carried according to its rankwhen servicing an imagePRESS C1+II. Refer to the Service Manual fordetails.

Table 23 – Special Tools, Solvents, and Oils List

Description Part Number2

Rank Appearance Remarks

Digital Multimeter FY9-2002-000 A

Use for electrical checks; foradjustment of laser power incombination with the laser powerchecker.

Door Switch TKN-0093 A

Tester Extension Pin FY9-3038-000 AUsed as a probe extension whenmaking electrical checks.

Tester Extension Pin(L Shaped)

FY9-3039-000 AUsed as a probe extension whenmaking electrical checks.

Mirror PositioningTool

FY9-3009-040 BUsed for positioning mirrormounts.

CA-1 Test Sheet FY9-9030-000 AUsed for adjusting/checkingimages.

Electrode forchecking potentialsensor

FY9-3057-010 BSurface potential sensor for zero-level check

Loupe CK-0056-000 B Used for checking images.

Rank Description

A: Each service person is expected to carry one.

B: Each five or so service persons are expected to carry one.




Table 24 – Solvents and Oils

Solvents & Oils

Description Uses Part Number2

Alcohol Cleaning external glass, plastic, rubber, etc. N/A

Solvent Cleaning metal areas or removing oil or toner N/A

Heat Resisting Grease Lubricating e.g. fixing drive parts CK-0427

Lubricating Oil N/A CK-0524

Lubricating Oil Lubricate drive area, friction parts CK-0551

Lubricating Oil (EM-50L) Lubricate gears HY9-0007-000

Lubricating Oil Lubricate scanner rail FY9-6011-000

Conduction GreaseLubricate edge of secondary transfer roller, drumheater sliding area

FY9-6008-000

Lubricant Lubricating photosensitive drum cleaning blade TKN-04802 Item Numbers and Part Numbers are subject to change without notice.

M. Consumables

Consumables are all products and materials, which are consumed withregular use and cannot be reused. Such consumables include but are notlimited to paper, chemicals and toner.

A number of factors are considered when the approximate yield expectancyof a consumable is determined, including paper size and the amount ofcoverage per page.

Note: All consumables shown in the below table are estimates for referencepurposes only and are subject to change without notice. Actual usage mayvary.

Table 25 – Main Unit Consumables List


QuantityEstimated Life

(copies/prints28

)Remarks

Photosensitive Drum 0405B003AA 1130,000 5-color mode

150,000 4-color mode

Toner (Y) 0400B003AA 1 16,000

100% Color Ratio,10% coverage

Toner (M) 0399B003AA 1 16,000

Toner (C) 0398B003AA 1 16,000

Toner (Bk) 0397B003AA 1 16,000

Toner (L) 3229B003AA 131,500 1 Pass 10% coverage

22,500 2 Pass 10% coverage


28 Value is based on LTR sized paper.



N. Consumable Parts

Consumable parts are defined as those parts having a limited life that will bereached during a customer’s specific machine operation, and should then bereplaced as needed. Examples of consumable parts include, but are notlimited to, feed rollers and cleaner blades.

An estimated consumable parts list is provided in the table below to assist inthe initial parts/supplies planning. A consumable part’s life expectancy isdirectly related to usage factors, such as paper size, paper quality,environment, usage application, and machine maintenance. Therefore,consumable parts do not have a warranty, and Canon USA cannot guaranteea minimum life.

Note: All consumable parts shown in the table below are for referencepurposes only, and are subject to change without notice.

Table 26 – Main Unit Consumable Parts List



(copies/prints28

)Remarks

Developing Unit (Y) FM3-1201-000 1 500,000

Preloaded with starterdeveloper

Developing Unit (M) FM3-1202-000 1 500,000

Developing Unit (C) FM3-1203-000 1 500,000

Developing Unit (Bk) FM3-1204-000 1 500,000

Developing Unit (L) FM3-8360-000 1 500,000

Developing clutch FK2-0033-000 1 500,000

Cleaning blade FC5-8829-000 1 130,000

Seal support plate (front) FL2-2707-000 1 130,000

Seal support plate (rear) FL2-2708-000 1 130,000

Scraper sheet support plate FL2-2709-000 1 130,000

Edge seal (front) FL2-2713-000 1 130,000

Edge seal (rear) FL2-2714-000 1 130,000

Drum cleaner brush FC5-8837-000 1 130,000

Transfer belt (ITB) FL2-2576-000 1 75,000

Primary transfer roller FC6-1545-000 1 75,000

Secondary transfer innerroller

FC5-1661-000 1 300,000

ITB cleaner brush ~21 FC6-1547-000 1 150,000

ITB cleaner brush ~18 FC6-1546-000 1 150,000

Bias roller cleaning blade FC6-4910-000 2 150,000

Fixing roller FL2-6945-000 1 200,000

Pressure pad FL2-5457-000 1 100,000

Fixing belt FL2-6530-000 1 100,000Apply silicone oil atreplacement

Pad cover FL2-2788-000 1 100,000

2 Item Numbers and Part Numbers are subject to change without notice.28 Value is based on LTR sized paper.



Table 26 – Main Unit Consumable Parts List Continued



(copies/prints28

)Remarks

Oil application roller FL2-5453-000 1 100,000

Fixing web FC5-9778-000 1 100,000

Fixing insulating bush FB4-3689-000 2 500,000

External heating roller FC7-0932-000 1 250,000

External heating rollercleaner

FC5-9777-000 1 100,000

Steering roller FC5-9766-000 1 100,000

Delivery upper separationplate

FM3-0045-000 1 500,000

Delivery lower separationclaw

FM2-2644-000 6 500,000Apply silicone oil at

replacement

Pickup roller (cassette) FC5-2524-000 4 250,000 Actual use in terms ofnumber of prints (1part for eachcassette)

Feed roller (cassette) FC7-0154-000 4 125,000

Separation roller (cassette) FC7-0155-000 4 250,000

Multi-pickup roller FB1-8581-000 1 120,000 Actual use in terms ofnumber of printsMulti-separation roller FB5-0873-000 1 120,000

External insulating bush FC5-2582-000 2 500,000

Refresh roller FL2-6048-000 1 100,000

Refresh roller insulatingbush

FC7-0175-000 2 100,000Simultaneous

replacement withrefresh roller


Table 27 – DADF Consumable Parts List



(copies/prints28

)Remarks

Feed belt FC6-0929-000 1 200,000When cleaning becomes

impossible

Pickup roller FB4-7640-000 2 250,000Actual use in terms of

number of prints.Pickup/feed roller FM2-2408-000 1 80,000

Separation belt FG6-7724-000 1 80,000

Hinge L FC6-0987-000 1 100,000activations

Adjust the pressure orreplace the part.Hinge R FC6-0988-000 1




Table 28 – Saddle Finisher Consumable Parts List



(copies/prints28

)Remarks

Stapler FM2-0665-000 1500,000

activationsActivates approx. 5,000times per cartridge.

Delivery static eliminator (L) FC5-3667-000 1 1 million

Delivery static eliminator (R) FC5-5571-000 1 1 million

Inlet static eliminator FL2-0822-000 1 1 million

Swing static eliminator 4F3-0929-000 1 1 million

Buffer roller FC5-3442-000 2 1 million

Return roller (back) 4A3-0950-000 1 1 million White

Return roller (front) 4A3-0951-000 1 1 million Black

Stitcher FL2-0846-000 2100,000

activationsActivates approx. 2,000times per cartridge.


Table 29 – Side Paper Deck (AA1/BB1) Consumable Parts List ()



(copies/prints28

)Remarks

Pickup roller (front) FF5-7829-000 1 250,000

Actual use in terms ofnumber of prints

Pickup roller (back) FF5-7830-000 1 250,000

Feed roller FF6-1975-000 2 250,000

Separation roller FB2-7777-000 1 250,000


O. QA Kits

To maximize productivity and uptime of the imagePRESS C1+II, Canon USAhas created QA Kits containing periodic replacement parts.

Note: Consumable Parts are not included in the QA Kits.

Canon USA recommends that these parts be purchased as kits (and installedat the designated intervals). This will allow dealers to better control theircosts, offer competitive maintenance rates (as detailed in this SuggestedMaintenance rates section), and enhance the machines reliability.

The table below lists the available QA Kits, refer to the Technical Publicationthat has been created and posted to e-Support for the kit contents.

Table 30 – QA Kits

Kit Name Part Number2

imagePRESS C1+ 25K Kit F02-5811-000






P. Periodic Replacement Parts

Some parts of the machine must be maintained and replaced periodically toensure a specific level of machine performance. These parts can affect theperformance of the machine once they fail, even if there is no external changeor damage. Whenever possible, plan to replace these parts during ascheduled service visit.

Table 31 – Periodic Replacement Parts



(copies/prints28

)Remarks

Primary/pre-transfercharging wire

FB4-3687-000 Reel 25,000

Primary grid wire FC6-1056-000 1 25,000High Temperature / HighHumidity approximatelyevery 18,000 prints

Primary charger FM2-2496-000 1 250,000

Pad holder (primary) FL2-2720-000 1 25,000

Slider (primary) FL2-0462-000 1 25,000

Pre-transfer charger FM2-2495-000 1 250,000

Pad holder (pre-transfer) FL2-2720-000 1 25,000

Slider (pre-transfer) FL2-0462-000 1 25,000

Fixing main thermistor FK2-0608-000 1 500,000

Fixing sub thermistor FK2-0609-000 1 500,000 Cleaning prohibited

Inlet main thermistor FK2-0610-000 1 500,000

Inlet sub thermistor FK2-0611-000 1 500,000

External heating mainthermistor

FK2-0612-000 1 500,000

External heating subthermistor

FK2-0613-000 1 500,000

Fixing thermal switch FM2-2700-000 1 1,000,000

External heating thermalswitch

FM2-2706-000 1 1,000,000

Ozone filter (right) FC7-0957-000 1 250,000

Air filter FL2-0439-000 1 250,000

Ozone filter (exhaust; left ) FC6-1392-000 1 250,000

Toner filter (right) FC7-0958-000 1 250,000

Toner filter (left) FC6-9817-000 1 250,000

Toner filter (back) FC6-9829-000 1 250,000

Air filter (fan unit) FC6-3482-000 2 250,000

Fixing drive 2-stage gear FU6-0258-000 1 200,000

Secondary transfer cleanerunit

FM2-8070-000 1 100,000

Fixing separation rollerbearing

XG9-0365-000 2 200,000

Gear 73T FU6-0609-000 1 200,000




Q. Periodic Maintenance

Some parts of the machine must be periodically maintained and/or replacedon a periodic basis to ensure a specific level of machine performance. Theseparts are likely to affect the performance once they fail even in the absence ofexternal change or damage. Whenever possible, plan their replacement sothat it will coincide with a scheduled service visit.

Table 32 – Main Unit Periodic Maintenance Items

Part Name

Estimated Timing 9F

29(Sheets)

AtI

nst

alla

tion

As

Nece

ssary

Eve

ry25,0

00

Eve

ry50,0

00

Eve

ry75,0

00

Eve

ry100,0

00

Eve

ry150,0

00

Eve

ry250,0

00

Eve

ry300,0

00

Δ: Cleaning ×: Lubrication ■: Inspection

Copyboard glass Δ

Scanner railΔ ×

Mirror No.1-3 Δ

Reflector Δ

Standard white plate Δ

Dustproof filter 10F

30 Δ

Dustproof glass Δ

Charging wire (primary, pre-transfer) Δ

Shield plate (primary, pre-transfer) Δ Δ

Under photosensitive cleaner bottle Δ

Patch inspection sensor window Δ

Under pre-transfer charging rail Δ

Developing cylinder ■

Developing cylinder cover Δ

Drum thermo-sensor11F

31 Δ

Non-contact ATR window31 Δ

Potential control plate (A) 12F

32 Δ

Potential control plate (B)32 Δ

Potential control plate (C)32 Δ

Pre-transfer charging duct seal Δ

Secondary transfer downstream guide Δ

29 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factorsincluding, without limitation, monthly copy volume, environment, type of image printed and customer handling of the equipment.

30 Only when DADF is equipped.31 Replace with photosensitive drum.32 Replace with transfer belt.



Table 32 – Main Unit Periodic Maintenance Items Continued

Part Name

Estimated Timing 9F

33(Sheets)

AtI

nst

alla

tion

As

Nece

ssary

Eve

ry25,0

00

Eve

ry50,0

00

Eve

ry75,0

00

Eve

ry100,0

00

Eve

ry150,0

00

Eve

ry250,0

00

Eve

ry300,0

00

Δ: Cleaning ×: Lubrication ■: Inspection

Secondary transfer waste tonerreceptacle

Δ

Secondary transfer upper guide Δ

Feed belt Δ

OHP sensor Δ

Registration roller Δ

Registration guide (upper/lower) Δ

Hooper toner receptacle/supply mouth Δ

Fixing web ■

Fixing sub thermistor Δ

Inlet main thermistor Δ

Inlet sub thermistor Δ

External heating main thermistor Δ

External heating sub thermistor Δ

Fixing thermal switch Δ

External heating thermal switch Δ

Fixing inlet guide Δ

Delivery upper separation plate Δ

Delivery lower separation claw13F

34 Δ

Waste toner bottle Δ

Caution:

If you have used solvent, be sure to wait until the part has becomecompletely dry before putting it back into the machine.

Unless otherwise instructed, do not use a wet cloth. Be sure to perform scheduled servicing at the indicated intervals.

33 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factorsincluding, without limitation, monthly copy volume, environment, type of image printed and customer handling of the equipment.

34 Apply silicone oil at cleaning.



X. Suggested End-User Customer Service Offerings

A. Maximum Monthly Copy Volume

The maximum print/copy monthly volume is the maximum number of pagesthe machine can produce within a one-month period (based on letter sizepaper). However, the device should not be used to produce the maximumnumber of pages, or a greater volume, on a consistent monthly basis.

The optimum performance range is the volume range (based on LTR sizepaper) that the equipment is intended to run on a regular basis to maintain ahigh-level of performance and print/copy quality.

Table 33 – Maximum Monthly Copy Volume / Optimum Performance

imagePRESS C1+

Optimum Performance Range Approximately 3,000 to 35,000

Maximum Monthly Copy/Print Volume Up to 100,000 impressions

Table 34 – Monthly Print Copy Volume Definitions

Monthly PCV Type Description

Optimum PerformanceRange

This is the print/copy volume range that the equipment wasintended to run on a regular basis to maintain a high level ofperformance and print/copy quality. Running the equipmentwithin this range ensures that no undue stress is placed oncomponents, and it allows time for the proper servicing andmaintenance of the equipment.

Maximum MonthlyCopy/Print Volume

On occasion, the machine can produce up to the aboveprints/copies. However, sustained use of the machine at thislevel, will significantly impact the long term performance anddurability of the machine. You should expect an increase in thenumber of service calls and down time during periods ofMaximum production use.



B. Warranty Support

1. End-User Limited Warranty Conditions

Ninety (90) days after delivery to the original purchaser or 25,000prints/copies, or a combination of both, whichever comes first.

This warranty covers the Canon brand product accessories. For detailedwarranty information, please refer to the imagePRESS C1+ LimitedWarranty located in the Appendix.

Note: No warranty is given on any consumables or consumable parts,such as paper, toner, chemicals, or pick-up rollers.

2. IPQ-1 Drum Limited Warranty

Full Credit1,000 prints or copies (or a combination of both) or 30 days afterdelivery to the original purchaser, whichever comes first.

Prorated Credit120,000 prints or copies (or a combination of both) or 120 daysafter delivery to the original purchaser, whichever comes first.

For detailed warranty information, please refer to the IPQ-1 Drum LimitedWarranty located in the Appendix.

Note: If the IPQ-1 Drum Limited Warranty conditions accompanied withthe Drum is not 120,000 prints or copies for the prorated credit asindicated above, then refer to the Limited Warranty located in theAppendix of this Service Guide.

3. Flat-Rate Program

The Flat-Rate Program provides a flat-rate credit to Canon USA’sfull-line dealers as compensation for warranty expenses that they mayincur. Dealers who purchase in imagePRESS C1+II device will receive aFlat-Rate Program credit during the month following their purchase. Thiscredit covers the dealer’s cost of defective parts and drums with a dealercost under $300.00 that have been replaced during the term of the end-user’s Limited Warranty.

The Flat-Rate Program enables the dealer to return the more expensivemachine parts to receive reimbursement for in-warranty part failures. Theflat-rate credit is a percentage of your eligible machine purchases, drums,and accessories. Flat-rate credits are posted monthly in the CNA (CanonNetwork Access) section of Canon USA’s ISG Central Web site. Refer tothe Online Limited Warranty Credit Inquiry section for more information.

Original defective parts with a dealer cost over $300.00 that have beenreplaced during the term of the end-user warranty are eligible to receivereimbursement credit through the e-Tag process. Parts that are listed onthe Canon USA Repairable Parts List should be sent to an APRF(Authorized Parts Repair Facility) to be repaired at no charge.



To request a part reimbursement credit, complete the e-Tag warrantyclaim form in the Warranty section of the e-Support Center Web site athttp://www.support.cusa.canon.com. Refer to the e-Tag section of thisService Guide for further details and instructions.

Additional information on the Flat-Rate Program is located on the CanonUSA’s e-Support Web site at http://www.support.cusa.canon.com, asshown in Figure 3.

Figure 3 – e-Support: Flat-Rate Program



4. Warranty Parts for Repair

The APRFs (Authorized Parts Repair Facilities) are authorized by CanonUSA to repair circuit boards for various Canon products. The APRFprogram is designed to help your dealership reduce service costs byhaving circuit boards repaired instead of purchasing brand new boards.Each circuit board is live tested and updated to the latest firmware versionprior to returning it to your dealership.

Parts specified on the Canon USA Repairable Parts List must be prepaidand shipped directly to one of the following Authorized Parts RepairFacilities. Log on to the Canon USA e-Support Web site athttp://www.support.cusa.canon.com to view the Canon USA RepairableParts List. Go to the Warranty tab, Part Repair Facilities, Repairable PartsList. See Figure 4 – e-Support: Authorized Parts Repair Facilities for moredetails.

Hytec Dealer Services, Inc.3600 Vineland Road (Suite 121)Orlando, FL 32811

Nation-Wide Repair Service, Inc.16151 Foster StreetOverland Park, KS 66085

Telephone: 1-407-297-1001 Customer Service: 1-866-655-8676

Customer Service:1-800-883-1001 Technical Support: 1-800-798-1814

Technical Support: 1-888-883-2001 Fax: 1-913-631-8372

Fax: 1-407-297-4310

Repairable parts (under warranty) are repaired free-of-charge by theAPRFs. Usually, the turnaround time is approximately five (5) businessdays. Once repaired and tested, the parts are shipped back to yourdealership via UPS Ground.

If a part is not repairable, the APRF will contact your dealership, andCanon USA’s Warranty Control Section will issue a credit to your account.

To check the status of your part, please contact the APRF.


The Repairable Parts List index is in the Warranty section of thee-Support Centerfrom the Repairable Parts List, as shown below, for the most current list.

Figure 4 – e-Support: Authorized Parts Repair Facilit

Warranty Parts over $300.00 that are not on the Repairable Parts List

All original defective parts with a dealer cost valued over $300.00, that arenot specified on the Repairable Parts List, must be submitted to CanonVirginia, Inc. with a complethandwritten or computer

The service history log must include the following:

Dealer Name Machine’s Installation Date Machine’s Serial Number Part Number Work Performed (Highlight Current Service Call)

imagePRESS C1+II

The Repairable Parts List index is in the Warranty section of theSupport Center Web site at http://www.support.cusa.canon.com

from the Repairable Parts List, as shown below, for the most current list.

Support: Authorized Parts Repair Facilities


All original defective parts with a dealer cost valued over $300.00, that arenot specified on the Repairable Parts List, must be submitted to CanonVirginia, Inc. with a completed e-Tag warranty claim form, and ahandwritten or computer-generated copy of the machine’s service history.

Canon Virginia, Inc.12000 Canon Boulevard

Newport News, VA 23606Attention: Warranty Returns

The service history log must include the following:

Dealer Name Part DescriptionMachine’s Installation Date Date Part Was RemovedMachine’s Serial Number Machine Copy CountPart Number Reason for RemovalWork Performed (Highlight Current Service Call)


May 2013Page 48

The Repairable Parts List index is in the Warranty section of thehttp://www.support.cusa.canon.com Select

from the Repairable Parts List, as shown below, for the most current list.


All original defective parts with a dealer cost valued over $300.00, that arenot specified on the Repairable Parts List, must be submitted to Canon

Tag warranty claim form, and agenerated copy of the machine’s service history.

Date Part Was RemovedMachine Copy CountReason for Removal



5. e-Tag

e-Tag is an electronic limited warranty claim form that is completed online,printed out, and accompanied by the original defective part or defectivedrum that is being returned to the Warranty Control Section for warrantycompensation.

The e-Tag warranty claim form can be accessed in the Warranty sectionof the e-Support Center Web site at http://www.support.cusa.canon.com.

Figure 5 – e-Support: e-Tag



To submit a new warranty claim, select the type of claim from thedrop-down list, shown below, and complete the required sections of thee-Tag limited warranty claim form.

Figure 6 – e-Support: e-Tag Claim Console

A copy of the e-Tag warranty claim form and the machine’s service historymust be returned with the original defective parts to the address providedon the bottom of the e-Tag warranty claim form.

The service history log can be handwritten or computer-generated, andmust include the following information:

Dealer Name Part Description Machine’s Installation Date Date Part Was Removed Machine’s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed (Highlight Current Service Call)

For defective drums, ship the drum to the address provided on the bottomof the e-Tag warranty claim form, accompanied by a copy of the e-Tagwarranty claim form, the machine’s service history log, a “before” samplecopy that depicts the problem, and an “after” sample copy that shows thatthe problem has been resolved.

After a claim form is authorized, parts, drums, and labor credits are postedon the CNA Web site the following business day.


6. Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry enables your dealership to check,download, and print the details ofcredits on the CNA (Canon Network Access) Web site.

a) e-Tag Inquiry

To view your eCentral Web site at“Canon Network Access (CNA)”, as shown below.

Figure 7 – ISG Central

imagePRESS C1+II

Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry enables your dealership to check,download, and print the details of your e-Tag and Flatcredits on the CNA (Canon Network Access) Web site.

Tag Inquiry

To view your e-Tag warranty claim credits online, log on to the ISGCentral Web site at http://www.isgcentral.cusa.canon.com“Canon Network Access (CNA)”, as shown below.

ISG Central


May 2013Page 51

The Online Warranty Credit Inquiry enables your dealership to check,Tag and Flat-Rate Program

Tag warranty claim credits online, log on to the ISGntral.cusa.canon.com, and select


On the CNA Web site, select “Warranty Credit Inquiry”, and then select“e-Tag Warranty Claims Reimbursement” to perform anWarranty claims search, as shown in the following screen shots.

Figure 8 – CNA: Warranty Credit Inquiry

Figure 9 – CNA: e-Tag Warranty Claims Search

To check the status of the e

Go to the e-the screen shot inconsole enables you to check the status of your claimdetails of the erecord.

Note: e-Tag warranty claims are connected to the enumber that is entered. Therefore, it is highly recommended that onlyone person enter and manage the edealership.

imagePRESS C1+II

On the CNA Web site, select “Warranty Credit Inquiry”, and then selectTag Warranty Claims Reimbursement” to perform an

Warranty claims search, as shown in the following screen shots.

CNA: Warranty Credit Inquiry

Tag Warranty Claims Search

To check the status of the e-Tag warranty claims already submitted:

-Tag Warranty Claim Console, as shown at the bottom ofthe screen shot in Figure 6 – e-Support: e-Tag Claim Consoleconsole enables you to check the status of your claimdetails of the e-Tag limited warranty claim form, double

Tag warranty claims are connected to the enumber that is entered. Therefore, it is highly recommended that onlyone person enter and manage the e-Tag warranty claims from your


May 2013Page 52

On the CNA Web site, select “Warranty Credit Inquiry”, and then selectTag Warranty Claims Reimbursement” to perform an e-Tag

Warranty claims search, as shown in the following screen shots.

y claims already submitted:

Tag Warranty Claim Console, as shown at the bottom ofTag Claim Console. This

console enables you to check the status of your claims. To view theTag limited warranty claim form, double-click any

Tag warranty claims are connected to the e-Support IDnumber that is entered. Therefore, it is highly recommended that only

Tag warranty claims from your


b) Flat-Rate Inquiry

To view your FlatISG Central Web site atselect “Canon Network Access (CNA)”, as shown below.

Figure 10 – ISG Central

imagePRESS C1+II

Rate Inquiry

To view your Flat-Rate warranty reimbursements online, log on to theISG Central Web site at http://www.isgcentral.cusa.canon.com

“Canon Network Access (CNA)”, as shown below.

ISG Central


May 2013Page 53

Rate warranty reimbursements online, log on to thehttp://www.isgcentral.cusa.canon.com, and

“Canon Network Access (CNA)”, as shown below.


On the CNA Web site, select “Warranty Credit Inquiry”, and then select“Flat-Rate Warranty Reimbursement” to perform a Flatclaims search, as

Figure 11 – CNA: Warranty Credit Inquiry

Figure 12 – CNA: Flat

imagePRESS C1+II

On the CNA Web site, select “Warranty Credit Inquiry”, and then selectRate Warranty Reimbursement” to perform a Flat

claims search, as shown in the following screen shots.

CNA: Warranty Credit Inquiry

CNA: Flat-Rate Warranty Reimbursement Search


May 2013Page 54

On the CNA Web site, select “Warranty Credit Inquiry”, and then selectRate Warranty Reimbursement” to perform a Flat-Rate Warranty



C. Service Parts Availability

Service parts ordering will be available 24 hours a day, 7 days a week, 365days a year to provide the quickest possible response should the need arisefor such parts. Canon USA will provide service parts for the key units,assemblies and consumables to cover the entire machine function, and this isdesigned to avoid potential machine downtime for the customer. Variousshipment options15F15F

35 currently offered include:

Next Flight Out (NFO) UPS (Ground, Next Day, Early AM) Pickup (Rush, Spot)

Table 35 – Parts Order Center Days and Hours of Operation

Days of Operation Hours of Operation Parts Order Center Telephone Number

Monday – Friday9:00 AM – 7:00 PMEastern Standard

Time

Canon Parts OrderCenter

866-481-2569

Monday – Friday36

7:00 PM – 9:00 AMEastern Standard

Time 24 / 7Call Center

800-263-9271

Saturday – Sunday36

All National Holidays24 Hours

35 Shipment options are subject to change36 Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts

Order Center ([email protected]) for more information.



D. imagePRESS Server Parts Support Program

The Parts Support Program is designed to help reduce your service costs forcontrollers. By participating in the Parts Support Program your dealership willnot be required to stock expensive parts.

Canon U.S.A., Inc. will provide replacement parts at no-charge for theimagePRESS Server Z1 or imagePRESS Server T1 on an exchange basis fora period of nine (9) months. This includes the ninety (90) day warranty periodand the six (6) months following. To obtain parts under the Parts Supportprogram, follow these steps:

Contact the Technical Support Center at (1-800) 528-2830 to report theincident and get technical assistance. If the problem cannot be resolved overthe phone, the technical support specialist will assign a “ticket” number to thecase. You will need to reference this ticket number when completing the PartOrder Form.

Go to the e-Support website at http://www.support.cusa.canon.com, navigateto the Warranty Information Center, and locate the Part Order Form under theParts Support Information.

Complete the Part Order Form and fax it to the Warranty Control Section at(516) 328-5761.

Once the order form is received and verified, the Warranty Control Sectionwill ship the replacement part packaged with the original order form and areturn address label. The original order form must accompany the return ofthe defective part. The defective part must be returned within ten (10)business days otherwise your dealership will be charged (dealer cost) for thepart.

For out of warranty repairs on circuit boards, please contact the WarrantyControl Section at (516) 328-5744.

As indicated on the part order form, the Parts Support Program includesstandard shipping at no cost to the dealership. If you request an upgrade inyour delivery service, your dealership will be charged for the freight charges.



XI. Product Technical Support Offerings

A. Dealer Support Requirements

imagePRESS C1+II Technical Training is required to receive technicalsupport for the imagePRESS C1+II products. Refer to the Canon TechnicalSupport Center (TSC) for further details.

To ensure that every dealer receives the highest level of support and help toresolve the end user’s problems quickly and accurately, we recommend thefollowing to maximize your technical support request:

Your support personnel should check technical documentation (UserManuals, Technical Publications, etc.) and the e-Support Web site (24hours a day, 7 days a week) before calling Canon USA’s TSC (TechnicalSupport Center), since your concern may have already been addressedand documented.

Have your Support ID number ready when you call the TSC, and makesure that you are where the engine or application is located andaccessible. This dramatically improves the TSC’s ability to helptroubleshoot the problem, and eliminate the “guesswork” when answeringa specific question. This also helps to supply you with answers that aremore accurate.

Provide the serial number of the installed engine or application you wantto troubleshoot. While the serial number is required to access support, italso provides the Support Specialist with information about previous callsfor support.

Make sure to provide environment-specific information, and any othersite-specific variables.

Submit and update your profile information, such as cell phone number,e-mail address, and company address on the e-Support Web site in theCurrent Profile section. You can also call Canon USA’s TSC. Accurateprofile information enables you to contact support personnel faster, and isnecessary, if more information is required from the caller later.

At the completion of each call, a ticket number is provided. If the SupportSpecialist does not provide a number, the caller should ask for it.

Have a Dealer Technician or Systems Engineer call Canon USA with whatresolved your issue. This information is helpful, and enables a SupportSpecialist to assist other callers who may have the same problem



B. Canon USA Support Offerings

The following support offerings were established to deliver high-quality, timelytechnical support services, and product information to Canon dealerships.These support services cover areas, such as system and user software,networking and connectivity issues, electro-mechanical operations, and otherhardware servicing.

1. Canon USA Technical Support Center

Canon USA provides a time sensitive call escalation process for allauthorized imagePRESS C1+II dealers. The TSC is the single point ofentry for this process. Once a call is placed to the TSC and information islogged into the call management system, a case number will be assignedto the call. Every effort is made to resolve the problem during the call.Calls that cannot be resolved during the initial call and require escalationneed to follow the process below. The status of all escalated cases canbe viewed via e-Support or by calling the TSC.

Canon USA’s TSC support responsibilities are as follows:

All technical support for the end-user is provided solely by thecontracted servicing Dealer.

The Canon USA TSC will be the central contact/escalation for thereporting of all known outstanding hardware and software issues toCanon USA’s engineering and development groups.

The Canon USA TSC will be available to all Authorized Dealers,Systems Engineers, and technicians who have successfully completedthe Training Program.

The TSC will provide technical information regarding all Canonassociated hardware and software products.

The TSC will deploy, as required through proper escalationprocedures, all on-site Canon USA digital solutions specialist andsystems engineers.


imagePRESS C1+II Service Guid

Table 36 – Canon USA Support Escalation Flow Chart

imag

End-User

ServicingCan

CTechnica

1-8

CDigital So

& Syst

CE

Assista

CanonePRESS C1+II

e

End-User

Contacts ServicingDealer

Dealer Contactson USA TSC

anon USAl Support Center

00-528-2830

anon USAlutions Specialistems Engineers

anon USAngineering

nce Required

Status
Modify
Update Case

Update Case

May 2013Page 59

Update Case



2. NAVI

NAVI is a computer-based program (application) designed to function asboth an information resource and a diagnostic tool for Canon dealership’stechnicians equipped with laptops or for dealer in-house help deskenvironments.

Figure 13 – NAVI Login Screen

Figure 14 – NAVI Screen



a) Benefits

This tool is designed to increase the efficiency and productivity ofjunior Service Technicians up to senior product specialists by:

Improving time to resolution for the more challenging technicalsituations faced in the field

Increasing customer satisfaction by increasing the number of ‘firstvisit’ problem resolutions and reducing the number of required‘second visits’

Reducing chances of incorrect or unnecessary parts usage via theNAVI diagnostic abilities an reference information

Enabling device ‘engine’ reporting as an aid to service costforecasting

b) Features

The NAVI tool offers the following features/functions to allow thedealership to realize these benefits:

Detection of copier ‘engine’ status and researching a knowledgebase or ‘known problem case data’ for a solution to a current copierproblem when connected directly to the copier (available for thelatest generation of copier engines)

Searching the knowledge base for a solution to a problem in ‘off-line’ mode (connection to the copier has not been established) forall copier models supported by the NAVI tool

Access to model servicing information (work procedures, electro-mechanical component references)

Link capability to the Canon Technical Documentation offered todealers for sale on CD-ROM

Link capability to other Canon Service Tools (Service Support Tooland the PDL Downloader)

Access to copier Service Mode via the computer running the NAVIapplication to enable execution of the auto reset feature (a return toinitial or default values)

Adjustable copier engine Error and Jam thresholds for efficientperformance monitoring

Web browser based replacement part lookup Copier engine status reporting capability



c) Steps to Getting Started

(1) Participate in Training

To come up to speed quickly on the NAVI features and functions,take the NAVI eLearning course on e-Support. Technicians with thecomputer skills to use the Service Support Tool have theappropriate background to use of NAVI. This interactive courseoffers guided simulations that step them through accessing andusing NAVI to service, maintain, and troubleshoot Canon devices.Technicians taking the NAVI eLearning course will learn how tomake NAVI an integral part of their tool kit. After successful coursecompletion, students will be able to begin using the tool to resolvefield issues in a timely manner.

(2) Get the NAVI Files

There are two ways to get the files to start using NAVI: Download the necessary files free of charge from e-Support. It

is recommended that downloading be accomplished via a high-speed Internet connection, as many of the files are large.

Purchase the NAVI “Catch-Up” CD Set. The “Catch-Up” CD Setcontains the basic NAVI program and documentation as well asthe model files to add previously introduced models to acomputer with NAVI installed.

(3) Install NAVI and start using the program.

The following are the general installation steps: Install the Core NAVI Program and any patches. Add Model support as desired. Add update Model Case Data. If you have previously issued Technical Documentation on CD-

ROMs, you can link those files into NAVI.

d) Moving Forward

Continuous updates to the imagePRESS C1+II model’s Update Datapack will be available for download via e-Support free-of-charge.

e) NAVI Support

For additional NAVI details and information on how to get started withthis support tool, please visit the NAVI mini-home page on the CanonUSA e-Support website located in the Tech Support tab.



Figure 15 – NAVI on the Canon e-Support Center

3. Internet Support

a) Canon USA’s e-Support Center Website

Canon USA’s Systems and Technical Support Division provides highquality e-Support via the Internet and is only available for Canon USAauthorized servicing dealers.

Canon USA’s e-Support is designed to provide dealer SystemsEngineers and Technicians access to technical support information viathe Worldwide Web.

The following functions and information can be accessed:

Proactive notification of new releases, patches, TechnicalPublications, and other information via e-mail

Search for Technical Solutions with the Integrated KnowledgeManagement System through natural language query

Read or download on-line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases

In order to access e-Support, you must first register for a Support ID.To register for a Support ID, go on-line to the Canon USA Systems andTechnical Support Division’s e-Support Center website athttp://www.support.cusa.canon.com. Click on the “Register” button andfollow the instructions for registration. This service is available at noadditional charge to all authorized dealers.



Figure 16 – The Canon e-Support Center Login

b) Canon USA ISG Central Website

Complete versions of the Service Guides are available on the CanonUSA ISG Central website (http://isgcentral.cusa.canon.com/).

Access is limited to the authorized dealer’s Management staff; pleasecontact your dealer administrator to request access to the System andTechnical Support Section of ISG Central.

Figure 17 – The Canon ISG Central Login

Once the Authorized Dealer’s Management staff is logged into ISGCentral, access to the Systems & Technical Support section isavailable by selecting the Systems & Technical Support button. Therethe authorized dealer’s management staff has access to the ServiceGuides, Program Guides, Software Solutions Guides, Service SupportGuides, and Service Revenue/Profit Calculators as shown below.



Figure 18 – Systems & Technical Support section of ISG Central



XII. Appendix

Note: All specifications are for reference purposes only and are subject tochange without notice.

A. Specifications

Table 37 – imagePRESS C1+II

imagePRESS C1+II

Item Specification

Technology Laser Electrostatic Transfer System

Developing System Dry Dual Component Developing System ACS

Acceptable Originals

(MFP & Copier Model)Sheets, Books, 3-Dimensional Objects (Up to 4.4 lb / 2 kg)

Maximum Original Size 11" x 17" (Ledger)

Copy/Print Sizes

Cassette-FeedingExecutive, Statement-R, Letter-R, Letter, Legal, 11" x 17", 12" x 18", 13"x 19"

Stack Bypass 3-5/16" x 5-7/8" to 13" x 19" (100 mm x 148 mm to 330 mm x 483 mm)

Magnification

Preset Reduction 25%, 50%, 61%, 70%, 81%, 86%

Preset Enlargement 115%, 122%, 141%, 200%, 400%

Zoom Mode 25% - 400% (between 25% and 400%, in 1% increments)

Copy/Print Speeds(Letter)

Up to 14 ppm (Color)Up to 60 ppm (B/W)

First-Copy Time Up to 14.1 Seconds (Color), up to 7.6 Seconds (B/W)

Warm-Up Time11 Minutes 40 second maximum after powering on (68°F / 20°C)11 Minutes 40 second maximum from sleep mode

Image Server Memory 80 GB HDD + 1.5GB RAM

Resolution

Scanning Up to 600 x 600 dpi

Printing Up to 1,200 x 1,200 dpi

Halftone 256 Level Grayscale

Copy Exposure Automatic or Manual (9 Levels)

Paper-Feeding

Standard550-Sheets Paper Drawers x 4 (2,200 Sheets 20 lb Bond / 80 g/m

2)

Stack Bypass (100 Sheets: 20 lb Bond)

Optional Paper Deck-AA1 or Paper Deck-AB1 (3,500 Sheets : 20 lb Bond)

Acceptable Paper Weights

Cassettes 17 lb Bond to 110 lb Index (64 g/m2

- 209 g/m2) and Transparency

Stack Bypass 17 lb Bond to 140 lb Index (64 g/m2

- 256 g/m2) and Transparency

Duplexing StandardAutomatic

Trayless Duplexing

Multiple Copies 1 to 999



Table 37 – imagePRESS C1+II Continued

imagePRESS C1+II

Item Specification

Power SourceTwo power sources:For the Main Unit: Single Phase 120V AC, 20AFor the accessories: Single Phase 120V AC, 60Hz, 15A

Dimensions (H x W x D)Approximately 41" 1/8 x 33-5/8" x 35-5/8" (1,042 mm x 855 mm x 898mm) (Printer and Reader, w/o User Interface)

Dimensions (H x W x D)Approximately 58-1/8" x 52-3/4" x 35-3/8" (1,476 mm x 1,339 mm x 898mm) (Printer and Reader, with User Interface)

Weight

(Printer and Reader)Approximately 646 lb (293 kg)

Table 38 – Color Image Reader-H1

Color Image Reader-H1 (Standard for the MFP/Copier Model)

Item Specification

Image Sensor CCD

Originals Sheet, Book, 3D Objects Up to 4.4 lb (2kg)

Document Size Statement to 11x17 (139.7 x 139.7 mm to 297 x 432 mm)

Light source Xenon Tube

Resolution Up to 600 x 600 dpi, 256 gradations

Productivity

Up to 80 ipm (images per minute) @ 300 dpi

Up to 50 ipm @ 600 dpi

Power Source From the Main Unit

Dimensions (H x W x D) Approximately 4-1/8” x 28-7/8” x23-1/2” (105 mm x 732 mm x 595 mm)

Weight Approximately 38.5 lb (17.5 kg)

Table 39 – DADF-R1

DADF-R1 (Power Supply Unit-S1 included)

Item Specification

Tray Capacity Up to 100 Sheets (20lb Bond)

Scanning Speed

Copying: up to 50 sheets per minute (LTR in B&W/Full Color)

Scanning: up to 80 sheets per minute (LTR in B&W/Full Color at up to300 dpi)

The scanning speed may vary according to the scanning mode andoriginal type.

Acceptable Original Sizes Statement to 11" x 17"

Acceptable Paper Weight 13 lb Bond to 80 lb Cover (50 g/m2

to 216 g/m2)


Dimensions (H x W x D)Approximately 5-5/8” x 25-1/2” x 22-3/8”(143 mm x 646 mm x 569.5 mm) excluding the document output tray

Weight Approximately 47.3 lb (21.5 kg) Excluding Output Tray



Table 40 – Side Paper Deck-AA1

Side Paper Deck-AA1

Item Specification

Paper Capacity Up to 3,500 Sheets (20 lb Bond)

Paper Size LTR, LTR-R, LGL, 11"x17",12"x18", 13"x19"

PaperWeight

Non CoatedMedia

17 lb Bond to 140 lb Index (64 g/m2

to 256 g/m2)

CoatedMedia

28 lb Bond to 140 lb Index (106 g/m2to 256 g/m

2)

Dimensions (H x W x D) Approximately 22-1/2" x 23-5/8" x 24-1/2" (570 mm x 601 mm x 621 mm)

Weight Approximately 112.4 lb (51 kg)

Power Source Single Phase 120V AC, 60Hz, 15A

Consumption Approximately 200 W (including the deck heater)

Table 41 – Side Paper Deck-AB1

Side Paper Deck-AB1

Item Specification

Paper Capacity Up to 3,500 Sheets (20 lb Bond)

Paper Size LTR

Paper Weight 17 lb Bond to 110 lb Index

Dimensions (H x W x D) Approximately 22-5/8" x 12-7/8" x 23" (574 mm x 326 mm x 583 mm)



Table 42 – Finisher-AA1

Finisher-AA1

Item Specification

Number of Trays 3 Trays

Tray Capacity

No-collate Mode

Tray A

Up to 250 Sheets (Letter, Statement-R, Executive)

Up to 125 Sheets (Legal, Letter-R, 11" x 17", 12” x 18”,13 x 19”)

Tray B

Up to 1,300 Sheets (Letter, Statement-R, Executive)


Tray C

Up to 2,450 Sheets (Letter, Executive)

Up to 1,700 Sheets (Statement-R)


Tray Capacity

Collate and Group Mode

Tray BUp to 1,300 Sheets (Letter, Executive)

Up to 650 Sheets (Legal, Letter-R, 11" x 17)

Tray CUp to 1,700 Sheets (Letter, Executive)

Up to 650 Sheets (Legal, Letter-R, 11" x 17")

Tray Capacity

Staple ModeTray B/C

Up to 1,300 Sheets/100 Sets (Letter, Executive)

Up to 650 Sheets/50 Sets (Legal, Letter-R, 11" x 17")



Table 42 – Finisher-AA1 Continued

Finisher-AA1

Item Specification

Maximum StaplingCapacity

Corner/DoubleUp to 50 Sheets (Letter, Executive)

Up to 30 Sheets (Letter-R, Legal, 11" x 17")

Dimension (H x W x D) Approximately 43-3/8" x 25-1/2 x 25-7/8" (1,102 mm x 646 mm x 656 mm)

Weight Approximately 106.9 lb (48.5 kg)


Table 43 – Saddle Finisher-AA1

Saddle Finisher-AA2

Item Specification

Number of Trays 3 Trays

Tray Capacity

No-collate Mode

Tray A

Up to 250 Sheets (Letter, Statement-R, Executive)


Tray B

Up to 1,300 Sheets (Letter, Statement-R, Executive)


Tray C

Up to 2,450 Sheets (Letter, Executive)

Up to 1,700 Sheets (Statement-R)


Tray Capacity

Collate and Group Mode

Tray BUp to 1,300 Sheets (Letter, Executive)

Up to 650 Sheets (Legal, Letter-R, 11" x 17)

Tray CUp to 1,700 Sheets (Letter, Executive)

Up to 650 Sheets (Legal, Letter-R, 11" x 17")

Tray Capacity

Staple ModeTray B/C

Up to 1,300 Sheets/100 Sets (Letter, Executive)

Up to 650 Sheets/50 Sets (Legal, Letter-R, 11" x 17")

Maximum StaplingCapacity

Corner/DoubleUp to 50 Sheets (Letter, Executive)

Up to 30 Sheets (Letter-R, Legal, 11" x 17")

Saddle-stitching Up to 12” x 18”

Acceptable Paper Sizes Letter-R, Legal, 11" x 17", 12" x18"

Capacity/Tray

1 to 5 Sheets/25 Sets



Maximum StaplingCapacity/Set

Up to 15 Sheets

Folding V-fold

Dimension (H x W x D)Approximately 43-3/8" x 25-1/2 x 25-7/8"(1,102 mm x 646 mm x 656 mm)

Weight Approximately 158 lb (71.5 kg)




Table 44 – Puncher Unit-M1

Puncher Unit-M1

Item Specification

Maximum Paper Weight17 lb Bond to 140 lb Index(64 to 256 g/m

2, 106 to 256 g/m

2for Coated Media)

Paper Sizes2-hole Letter-R, Legal, Executive

3-hole Letter, 11" x 17"

Punch Method Sequential Processing System (One sheet at a time)

Punch Dust Stock Up to 3,000 Sheets

Power Source From the Finisher

Dimension (H x W x D) Approximately 32-3/4" x 4-1/4" x 24-1/2" (833 mm x 107 mm x 615 mm)


Table 45 – imagePRESS Server Z1

imagePRESS Server Z1

Item Specification

Connectable Device imagePRESS C1+II MFP/Copier Model, SFP Model

Code Base System 10

OS Windows 7 Professional FES (64bit)

CPU Intel Core i5-660 3.33Ghz up to 3.6GHz

Memory 2GB (Standard), 4GB (Maximum)

Hard Disk Drive 250 GB

DVD-ROM Standard (DVD-RW)

Standard Graphic Arts Package, Premium Edition X-Rite Eye-One Pro 2 Spectrophotometer

Interfaces (to LAN) 1000/100/10MbE

Supported PDL Adobe PostScript 3

Optional Items

SeeQuence Suiteo SeeQuence Imposeo SeeQuence Compose

Removable Hard Disk Drive

Utility Software Command WorkStation 5.4, Web Tools

Table 46 – imagePRESS Server T1 Version 2

imagePRESS Server T1 Ver. 2.0

Item Specification


Type Piggyback

CPU Celeron M 1.5 GHz

System EFI System 8.0e

Memory 256 MB standard / 512 MB maximum

Hard Disk Drive 80 GB HDD

Supported PDL Adobe Postscript 3, PCL 5c

Supported Resolution 1200 x 1200 dpi



Table 47 – UFRII/PCL/PS Printer Kit-P2

UFRII/PCL /PS Printer Kit-P2

Item Specification


Type Embedded Print Controller

CPU Use main unit CPU's ・Canon Dual Custom Processors - Shared

MemoryUse main unit’s memory.Include iR 512 MB Expansion RAM-C1+ on standard*. (Total 1.5 GB RAM)

Storage Use main unit HDD (80 GB)

Supported PDL UFRII, PCL 5c, 6 and Post Script 3 emulation on standard

Supported Resolution UFRII/PCL6/PS: 1200 x 1200 dpi PCL 5c: 2400 x 600 (interpolated)

PrintDrivers

UFR IIWin 2000/XP, Server 2003,Vista, Citrix Metaframe, Mac OSX (OS 10.2.8or later)

PCL 5c Win 2000/XP,Server 2003,Vista, Citrix Metaframe

PCL 6 Win 2000/XP,Server 2003,Vista, Citrix Metaframe

Post Script 3emulation

Win 2000/XP,Server 2003,Vsita, Citrix Metaframe, Mac OSX

Table 48 – Clear Image Editor Requirements

Clear Image Editor System Requirements

Item Specification

Supported OperatingSystems

Windows Vista Home Basic / Premium SP2 (32-bit/64-bit)Windows Vista Business / Enterprise / Ultimate SP2 (32-bit/64-bit)Windows 7 Home Premium / Professional / Enterprise / Ultimate / HomeBasic SP1 (32-bit/64-bit)

CPU 1.6 GHz or faster (2.0 GHz dual core or faster recommended)

Memory 1 GB or more (2 GB or more recommended)

Hard DiskDriveSpace

Total 1 GB or more (2 GB or more recommended)

System 700 MB or more

TemporaryFolder

100 MB or more

InstallationFolder

200 MB or more

Graphics Processor

A graphics processor and graphics driver environment that supportsOpenGL 3.0 or later is required to use the 3D Viewer.Major graphics sets that support OpenGL 3.0 or later are indicated below.Intel: 2nd generation Core i series or laterATI (AMD): Radeon HD 2000 series or laterNVIDIA: GeForce 8 series or later

Printer DriverCanon imagePRESS Server Z1Canon imagePRESS Server T1 V2.0



B. Warranty

1. imagePRESS C1+ Limited Warranty

CANON imagePRESS C1+ LIMITED WARRANTY

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imagePRESS C1+ product and Canonbrand options designed for use with the imagePRESS C1+ product (collectively the "Product") to be free from defects inworkmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser("Purchaser") or 25,000 prints or copies (or a combination of both), whichever comes first, except for the Canon IPQ-1Drum (for which a separate warranty is given). During such warranty period, Canon shall replace, without charge, anydefective part with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper,chemicals, toner, and waste toner case as to which there shall be no warranty or replacement. Warranty replacement shallnot extend the original warranty period of the Product.

This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheralequipment and software. Canon shall have no responsibility for such items except for compatible Canon brand peripheralequipment covered by a separate warranty ("Separate Warranty"). Repairs of such Canon brand peripheral equipmentshall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may bedistributed with the Product are sold "as is" and without warranty of any kind by Canon, including any implied warrantyregarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, ifany, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. For further informationon software, see below.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDINGANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE, RELATING TO THE USE OR PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY,CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATIONWITH RESPECT TO THE PRODUCT, SHALL BIND CANON OR ANY AUTHORIZED SERVICE DEALER. NOWARRANTY IS GIVEN ON ANY USED PRODUCT.

THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULTOF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B)IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, ORENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON'S OPERATOR'S MANUAL OR OTHER DOCUMENTATION,(C) INSTALLATION OR REPAIR BY OTHER THAN AUTHORIZED SERVICE REPRESENTATIVES QUALIFIED BYCANON WHO ARE ACTING IN ACCORDANCE WITH CANON'S SERVICE BULLETINS, (D) USE OF SUPPLIES ORPARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSEABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS, OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCTIN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY MANUAL DISTRIBUTED WITH THE PRODUCT.NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS ORSERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THESOFTWARE MEDIA ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLEWARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'SLICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON.PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWAREMANUFACTURER'S LICENSE AGREEMENT. CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT'SHARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OROTHER MALFUNCTION OF THE HARD DISK DRIVE.

NEITHER CANON NOR ANY AUTHORIZED SERVICE DEALER SHALL BE LIABLE FOR PERSONAL INJURY ORPROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANYAUTHORIZED SERVICE DEALER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHERBENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE, STORAGE CHARGESOR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITYTO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IFCANON OR ANY AUTHORIZED SERVICE DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE DEALER BE GREATERIN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUTLIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE ORINJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION,USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCEOF CANON OR ANY AUTHORIZED SERVICE DEALER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHERTHAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY

Defective parts must be returned to Canon or an Authorized Service Dealer with all necessary documentation and willbecome the property of Canon.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.



2. IPQ-1 Drum Limited Warranty

CANON IPQ-1 DRUM LIMITED WARRANTY

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the IPQ-1 Drum incorporated into the imagePRESS product (the

"Product") packaged with this Limited Warranty (the "Drum") to be free from defects in workmanship and materials under normal use and

service, other than exterior defects, such as nicks, scratches, or dents, for 30 days after delivery to the original purchaser of the Drum or use

of it to make 1,000 prints or copies, whichever comes first (the “Warranty Period”). If the Drum proves to be defective within this Warranty

Period, Canon shall, at its sole option, replace it without charge.

Following the expiration of the 30-day warranty period and continuing for a period of 120 days after delivery to the original purchaser of the

Drum or use of it to make a maximum of 120,000 prints or copies,(or a combination of both) whichever comes first, Canon shall provide a

credit ("Credit") to the original purchaser toward the purchase of a replacement Drum if the Drum fails to operate under normal use and

service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches, or dents. The Credit

shall be a percentage of Canon's then current dealer price for the replacement Drum determined as set forth in the example below.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED

WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO

THE USE OR PERFORMANCE OF THE DRUM. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS

MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM SHALL BIND CANON OR

ANY AUTHORIZED SERVICE DEALER. NO WARRANTY IS GIVEN ON ANY USED DRUM.

THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE DRUM IS DAMAGED AS A RESULT OF (A) ABUSE,

NEGLECT, MISHANDLING, OR ALTERATION OF THE DRUM, A PRODUCT ACCESSORY OR A PRODUCT IN WHICH THE DRUM IS

INCORPORATED, ELECTRIC CURRENT FLUCTUATION, EXPOSURE TO LIGHT, OR ACCIDENT, (B) IMPROPER USE, INCLUDING

FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN,

CANON'S OPERATOR'S MANUAL OR OTHER DOCUMENTATION, (C) INSTALLATION OR REPAIR BY OTHER THAN SERVICE

REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON'S SERVICE BULLETINS, OR (D)

USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE DRUM OR CAUSE

ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS. NOR DOES THIS WARRANTY EXTEND TO ANY DRUM ON

WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED.

NEITHER CANON NOR ANY CANON AUTHORIZED SERVICE DEALER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY

DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY CANON AUTHORIZED SERVICE

DEALER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR

SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL,

INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM, REGARDLESS

OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE DEALER HAS

BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY

CANON AUTHORIZED SERVICE DEALER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM CAUSING THE

ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS,

DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE,

MISUSE, OR INABILITY TO USE ANY DRUM NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY

CANON AUTHORIZED SERVICE DEALER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL

PURCHASER OF THE DRUM AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY

The defective Drum must be returned to your Canon Authorized Service Dealer, with all necessary documentation (machine log, a sample

copy or other documents as required from time to time) to receive the Credit or replacement Drum. Credits will be based on the then current

dealer price of the replacement Drum, and will be pro-rated based on the prints or copies made, or a combination of both, as described in

the Example of Credit below.

EXAMPLE OF CREDIT

Drum inoperative after: 60,000 prints/copies in 120-days or less after delivery to original purchaser.

Calculation of the Credit may be illustrated by the following example:

Calculation: 120,000 - 60,000=

60,000= 50% of the dealer price of the replacement Drum

120,000 120,000

THIS WARRANTY APPLIES TO DRUMS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.



C. List of Tables

Table 1 – imagePRESS C1+II / imagePRESS C1+ Comparison ...............................................3

Table 2 – Configuration ...............................................................................................................4

Table 3 – Hardware Accessories.................................................................................................5

Table 4 – Supplies and Consumables.........................................................................................5

Table 5 – System Options ...........................................................................................................6

Table 6 – Security & Accessibility Options ..................................................................................6

Table 7 – System Controller Accessories ...................................................................................7

Table 8 – imagePRESS C1+II Color Mode Installation Settings.................................................9

Table 9 – imagePRESS C1+II Training Program......................................................................17

Table 10 – imagePRESS C1+ Technology Update Course......................................................19

Table 11 – The Clear Image Editor Training Course.................................................................20

Table 12 – Power and Plug Requirements................................................................................23

Table 13 – Power and Plug Requirements for Main Unit and Accessories ..............................24

Table 14 – Power and Plug Requirements for Controllers........................................................24

Table 15 – Approximate Weight ................................................................................................25

Table 16 – Dimensions..............................................................................................................25

Table 17 – Dimensions Diagram ...............................................................................................25

Table 18 – Installation Space Diagram .....................................................................................26

Table 19 – Estimated Installation Times ...................................................................................27

Table 20 – Soft Counter Configuration......................................................................................33

Table 21 – Important Soft Counters Available...........................................................................34

Table 22 – Soft Counter Breakdown .........................................................................................35

Table 23 – Special Tools, Solvents, and Oils List .....................................................................36

Table 24 – Solvents and Oils.....................................................................................................37

Table 25 – Main Unit Consumables List....................................................................................37

Table 26 – Main Unit Consumable Parts List ............................................................................38

Table 27 – DADF Consumable Parts List .................................................................................39

Table 28 – Saddle Finisher Consumable Parts List ..................................................................40

Table 29 – Side Paper Deck (AA1/BB1) Consumable Parts List ()...........................................40

Table 30 – QA Kits ....................................................................................................................40

Table 31 – Periodic Replacement Parts....................................................................................41

Table 32 – Main Unit Periodic Maintenance Items....................................................................42

Table 33 – Maximum Monthly Copy Volume / Optimum Performance .....................................44

Table 34 – Monthly Print Copy Volume Definitions...................................................................44

Table 35 – Parts Order Center Days and Hours of Operation ..................................................55

Table 36 – Canon USA Support Escalation Flow Chart............................................................59

Table 37 – imagePRESS C1+II.................................................................................................66

Table 38 – Color Image Reader-H1 ..........................................................................................67

Table 39 – DADF-R1 .................................................................................................................67

Table 40 – Side Paper Deck-AA1 .............................................................................................68

Table 41 – Side Paper Deck-AB1 .............................................................................................68

Table 42 – Finisher-AA1............................................................................................................68

Table 43 – Saddle Finisher-AA1................................................................................................69

Table 44 – Puncher Unit-M1......................................................................................................70

Table 45 – imagePRESS Server Z1..........................................................................................70

Table 46 – imagePRESS Server T1 Version 2 .........................................................................70

Table 47 – UFRII/PCL/PS Printer Kit-P2...................................................................................71

Table 48 – Clear Image Editor Requirements ...........................................................................71



D. List of Figures

Figure 1 – License Management System..................................................................................29

Figure 2 – Soft Counter Breakdown ..........................................................................................34

Figure 3 – e-Support: Flat-Rate Program..................................................................................46

Figure 4 – e-Support: Authorized Parts Repair Facilities ..........................................................48

Figure 5 – e-Support: e-Tag ......................................................................................................49

Figure 6 – e-Support: e-Tag Claim Console..............................................................................50

Figure 7 – ISG Central...............................................................................................................51

Figure 8 – CNA: Warranty Credit Inquiry...................................................................................52

Figure 9 – CNA: e-Tag Warranty Claims Search ......................................................................52

Figure 10 – ISG Central.............................................................................................................53

Figure 11 – CNA: Warranty Credit Inquiry.................................................................................54

Figure 12 – CNA: Flat-Rate Warranty Reimbursement Search ................................................54

Figure 13 – NAVI Login Screen.................................................................................................60

Figure 14 – NAVI Screen...........................................................................................................60

Figure 15 – NAVI on the Canon e-Support Center....................................................................63

Figure 16 – The Canon e-Support Center Login .......................................................................64

Figure 17 – The Canon ISG Central Login................................................................................64

Figure 18 – Systems & Technical Support section of ISG Central............................................65

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