Impact Assessment: The Ugly Defender

Kieran Lamb

Fade Library

The Ugly Defender

• Financial Crisis• Value for Money?• What do you do for the

organisation?• Impact assessment

– Our definition based on the concept of what do people do or how do they value the information we supply.

"it's 0-0 at the start of the game, we've got a point." – Don Howe

Where did it come from?

• For Librarian’s Impact Assessment Toolkit• Folio Maxim Course (big thanks to Steve Malloy)• Helen Bingham’s Adapted Assessment Toolkit• Evaluating the Impact of Your Library

Sharon Markless and David Streatfield

• Raised more questions than answers........

The Breakthrough – Tony Adams Scores• Presenting impact was the

issue• Continuing process• % the way to go• Library Blog• Reuse and

Recommendation key

Web Forms

• Wufoo forms• Simple 5 minute fill in

with 2 free text boxes to tell the story

• Impact check boxes• Retrospect Google

forms would be better – tie in with google spreadsheet

What we collect

• Document Supply• Search• Training• CAS to be an annual collection• Enquiries – deemed too likely to annoy

• Hardest thing is to get staff to send the link to the form out! Got to be hard core!

Where does it go?• Line manager• LDB Show an interest• Library Blog• Outcomes Team• We wait for the knock on the door!

The Story – Document SupplyWhen we exceeded expectations

• Very fast feedback and successful in finding all articles requested. It saved me loads of time and effort locating the articles myself which I could put into clinical time instead.

• Actually you did not exceed my expectations because you ALWAYS provide and very efficient and fast service

When we only satisfied

• Most of the articles were emailed in a timely manner

The Story - Searches

When we exceeded expectations

• Very quick return, phone call after email meant I felt like an individual rather than an anonymous email.

• Found relevant articles which I can use to inform service development.

When we only satisfied the requestor

• Quick, appropriate and very very helpful as ever.

The Story - TrainingWhen we exceeded expectations

• Enjoyed the research session discussed critiquing a piece of research, explained it well, good discussion.

• I left able to continue with a piece of work I was struggling with

When we only satisfied

• Too advanced, not sure if ***** discussed in advance - the level

of research we wanted to undertake

Fallout• Value of ILLs as a saving to

the Trust – need to look at the benefits of costing!

• Google form• Spreadsheet with staff costs

based on costing work• Savings calculated by

publisher cost

Savings in a Week• Commissioner £125.94

• Community Health £454.14

• Total Saving £580.09

• Average Saving ILL £18.71

Questions

?