impact of of knowledge management on organisation- issues
TRANSCRIPT
Management is what managers do.
M
A --- The Manager
N
A
G --- Knowledge
E
M
E --- The People
N
T --- Technology/Techniques/Tactics
Aim:
To point out the importance of developing and implementing an
effective system of knowledge management in the modern
organization.
Introduction to Knowledge Management:
Knowledge Management (KM) is defined as the processes
needed to generate, capture, codify and transfer knowledge across
the organization to achieve competitive advantage.
“Intellectual capital is a synonym of Knowledge Management”
Three key reasons why actively managing knowledge isimportant to a company’s success are
Facilitates decision-making capabilities,
Builds learning organizations by making learning routine
Stimulates cultural change and innovation
People:
The biggest challenge in KM is to ensure participation by thepeople or employees in the knowledge sharing, collaborationand re-use to achieve business results. This is achieved througha combination of motivation / recognition and rewards, re-alignment of performance appraisal systems, and othermeasurement systems.
Technology:
KM technology solutions provide functionality to supportknowledge-sharing, collaboration, workflow, document-management across the enterprise and beyond into theextended enterprise. These tools typically provide a securecentral space where employees, customers, partners andsuppliers can exchange information, share knowledge and guideeach other and the organization to better decisions.
Process:
The Process component include standard processes forknowledge-contribution, content management (acceptingcontent, maintaining quality, keeping content current,deleting or archiving content that is obsolete), retrieval,membership on communities of practice, implementation-projects based on knowledge-reuse, methodology andstandard formats to document best-practices and case studies,etc.
Elements Definition
Acquisition Acquisition is a process that covers the activities of the accessibility,
collecting and application of acquired knowledge
Conversion Conversion is a process that converts knowledge acquired from
external and internal sources into useful and applicable forms to
improve productivity and business operations.
Application Application is the process of actual use of knowledge. The
application of knowledge enables organizations continuously to
translate their organizational expertise into embodied products
Storing Storing is the process of keeping Knowledge within the
organization and includes physical resources as well as non-physical
resources
Protection Protection is the process of secure the knowledge asset and keeps it
safe and accessed only by authorized personnel.
There are six knowledge assets in an organization namely:
Stakeholder relationships: includes licensing agreements,
partnering agreements, contracts and distribution agreements.
Human resources: skills, competence, commitment, motivation and
loyalty of employees.
Physical infrastructure: office layout and information and
communication technology such as databases, e-mail and intranets.
Culture: organizational values, employee networking and
management philosophy.
Practices and routines: formal or informal process manuals with
rules and procedures and tacit rules, often refers to “the way things are
done around here”.
Intellectual Property: patents, copyrights, trademarks, brands,
registered design and trade secrets.
a) Knowledge management improves and integrates acquisition,
assimilation, transformation and exploitation of external
knowledge capabilities and by this improves a firm’s absorptive
capacity. The challenge for a firm’s management but also its
knowledge management system is to transform external and
available knowledge, which is ready to use in business operations
and processes
b) Knowledge management improves identifying, absorption and
exploiting useful external knowledge that is the result of business
cooperation of an enterprise
c) Knowledge management improves a firm’s growth willingness,
which has a positive influence on knowledge acquisition,
assimilation, transformation and exploitation capabilities. The
dimensions of absorptive capacity are not realized by themselves.