impact of quality and safety practices in manufacturing industries

8/3/2019 Impact of Quality and Safety Practices in Manufacturing Industries

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TOTAL QUALITY MANAGEMENT


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Flow of Presentation

1. Impact of Quality in manufacturingIndustries.

2. Why Safety matters? What are itsrequirements? How many industriestake it seriously?

3. Industries examples for Quality andSafety practices.


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1.Impact of Quality in

manufacturingIndustries.


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Focus on Quality

Manufacturing industries are nowbecoming more quality conscious.

Mainly due to a demand for overallhigher quality of products.

Brands are becoming more similar,so highest quality achievement andits impact in the market is not so easy.

Several studies have been conducted in China,Japan, USA, Canada and Germany to examine

quality management and its practices.


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Cont..

For the majority of companies there is arealization that its lifeblood is its customers.

Virtually all quality management approaches,regardless of being product or service oriented,focus on the customer.

Customers cannot be achieved without quality.

No business can exist without providing qualityin their products. Because quality of theproduct is fundamental to survival.


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Measurement of quality

Quality can be measured through customersatisfaction, employee satisfaction, employeeservice quality and organizational performance.

Customer satisfaction can be measuredthrough word of mouth, feedbackforms and repetitive buying.

Employee satisfaction can be achieved byproviding proper safety, relevant workassignments, incentives etc

Employee service quality is related to


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Cont..

And, organizational performance can bemeasured by the efficiency and responsivenessthat it delivers to the customers and through

the companys bottom line.

Similarly, there are three views for describingthe overall quality of a product.

First is the view of the manufacturer, who isprimarily concerned with the design,engineering, and manufacturing processesinvolved in fabricating the product.


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Cont..

Second is the view of the consumer or user. Toconsumers, a high-quality product is one thatwell satisfies their preferences and

expectations.

Third is the view relating to quality, means toconsider the product itself as a system and toincorporate those characteristics that pertaindirectly to the operation and functionality ofthe product.


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Organizations need to

consider Empower the total organization to provide the

best product possible.

To think about the lifetime worth of a loyal

customer.

Benchmark continuously.

Outsource the job when they do not haveexpertise.

Think of quality as a whole, means it is not onlyrelated to product but also to process, people

and environment.


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To achieve optimum

qualityOptimum quality can be achieved byadopting the following necessities


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Standards and Procedures

Standards are the key to effective qualitymanagement.

Following standards is a commitmentto quality, customers, and a willingness

to work towards improving efficiency.

Product deficiencies will be highlighted.

Standards will bring control and consistencyto your processes.

Quality is constantly measured.


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Cont..

Improvements can be developed, resultingin less waste, inappropriate or rejected workand fewer complaints.

Standards will help organizations to ensurethey meet the needs of customers.

Enhances company image in the eyes of

customers, employees and shareholders

Procedures identifies current practices that areobsolete or inefficient.

Improved product reliability


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Quality Meetings

A volunteer group composed of workersthat meet together to discuss workplaceimprovements, and present their ideas.

Each member advise on how to maximizeperformance.

Developing quality circle team will

contribute towards quality of products.

Its a valuable tool for increasing productivity,improving quality and increasing workers job

satisfaction.


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Following Quality Gurus

Organizations can follow any quality Guru as asource to improve quality e.g. Dr. Deming, Dr.

Juran, Crosby etc.

Dr. Demings philosophy of quality is as follows:

Quality = Results of work effort

Total costs

When people and organizations focus primarilyon quality, quality tends to increase and costsfall over time and vice versa.


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Cont..

Dr. Juran stresses that quality does not meanbest but best for the customer use and sellingprice.

The word control in quality control representsa management tool with 4 steps:

Setting quality standards Appraising conformance to these standards Acting when standards are exceeded Planning for improvements in the standards


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Cont..


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Quality Department

Organizations must have QA/QC department toensure improvements and consistency inquality of their products.

Quality Control is a proactive control of theactual processing of the product which typicallyrequires laboratory testing and monitoring.

Factory can rework the goods itself, and will bemore careful in the future.

It pushes the factories to improve the quality

level because of inspections and non-


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2.Why Safety matters?

What are itsrequirements? How manyindustries take it

seriously?


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Cont..

Non -compliance of Safetyshall result in severe injury thatmay lead to death and occurrence

of extra costs in terms ofre-installation and re-purchasingof equipments and materials.

Safety accidents are reduced only when

organizations give preference to its HSEdepartment.

Use of PPE (Personal Protective Equipments) is

necessary in the industry.


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Cont..

PPE should include butnot limited to helmet,gloves, ear-piece, safety

shoes, and harness belt.

First-Aid Box should beplaced in every room toprovide initial treatment

to the injured person.

Only few industries completely followsafety rules.


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3.Industries examples

for Quality and Safetypractices.


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An Introduction to Major Certifications ofGul Ahmed

Following are some major certifications: ISO 9001/2000

ISO 14001

OHSAS 18001

SA 8000

ISO 17799/BS 7799/BS 15000

WRAP

ECO-Labeling

impact of quality and safety practices in manufacturing industries

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