implementation of an iso - based plan-do-check-act cycle in statistics lithuania
DESCRIPTION
IMPLEMENTATION OF AN ISO - BASED PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA. DAIVA JURELEVI Č IEN Ė, BRONISLAVA KAMINSKIENĖ, LAURA LUKŠAITĖ, STATISTICS LITHUANIA. OUTLINE. WHY SYSTEMATIC QUALITY MANAGEMENT IS ESSENTIAL? PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA - PowerPoint PPT PresentationTRANSCRIPT
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
IMPLEMENTATION OF AN ISO-BASED PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA
DAIVA JURELEVIČIENĖ,
BRONISLAVA KAMINSKIENĖ,
LAURA LUKŠAITĖ,
STATISTICS LITHUANIA
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
OUTLINE
WHY SYSTEMATIC QUALITY MANAGEMENT IS ESSENTIAL?
PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA
PROCESSES AT STATISTICS LITHUANIA
MANAGEMENT RESPONSIBILITY
RESOURCE MANAGEMENT
PRODUCTION OF STATISTICS AND USER SERVICE
MEASUREMENT, ANALYSIS AND IMPROVEMENT
SOME EXAMPLES OF IMPLEMENTED IMPROVEMENTS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
WHY SYSTEMATIC QUALITY MANAGEMENT IS ESSENTIAL?
TO SET CLEAR VALUES ACROSS THE INSTITUTION
TO ESTABLISH AN EFFECTIVE MANAGEMENT SYSTEM
TO MOTIVATE THE STAFF AND TO DEVELOP THE QUALITY CULTURE
TO ASSURE CONTINUOUS IMPROVEMENTS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
PLAN
Identification of user needs;
identification of the quality policy;
quality objectives
PLAN-DO-CHECK-ACT CYCLE AT STATISTICS LITHUANIA
DOResource allocation;
production of statistics and user service
CHECK
Monitoring of implementation of annual work plans;
assessment of relevance of quality
objectives;analysis of process and product quality
ACT
Senior Management Committee meetings;decisions on further
improvements
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
PROCESSES AT STATISTICS LITHUANIA
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
MANAGEMENT RESPONSIBILITY
DEFINITION OF THE STRATEGY OF STATISTICS LITHUANIA
IDENTIFICATION OF QUALITY POLICY AND QUALITY OBJECTIVES
CLEAR DEFINITION AND DISTRIBUTION OF RESPONSIBILITIES
SETTING UP EFFECTIVE COMMUNICATION ACROSS STATISTICS LITHUANIA
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
DISTRIBUTION OF RESPONSIBILITIES
TOP MANAGEMENTQuality Management
Unit
Senior Management
Committee
Process managers
SUPPORTING PROCESSES
USER SERVICE
Public Relations Division
Statistical Information Dissemination
Division
STATISTICAL PRODUCTION
Methodology and Quality Division
n-th survey manager
...
2nd survey manager
1st survey manager
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
RESOURCE MANAGEMENT
PROCEDURES FOR RESOURCE PLANNING AND ALLOCATION
EFFECTIVE MANAGEMENT OF THE INFRASTRUCTURE AND WORKING CONDITIONS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
HUMAN RESOURCE MANAGEMENT
REGULAR PERFORMANCE APPRAISAL OF EMPLOYEES
SURVEY ON STAFF COMPETENCES
ASSESSMENT OF EFFECTIVENESS OF TRAINING
STAFF SATISFACTION SURVEYS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
PRODUCTION OF STATISTICS
A SYSTEM FOR THE ANALYSIS OF USER NEEDS AND THEIR INTEGRATION INTO WORK PLANS
REGULAR REVIEW OF THE EFFECTIVENESS OF THE PROCESS FRAMEWORK
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
USER SERVICE
STRONG FOCUS ON STRENGTHENING RELATIONSHIPS WITH USERS
PROVIDING USERS WITH DIFFERENT POSSIBILITIES TO PROVIDE INFORMATION ON THEIR NEEDS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
MEASUREMENT, ANALYSIS AND IMPROVEMENT
TOOLS:
EFQM SELF-ASSESSMENT
QUALITY MANAGEMENT AUDITS
MANAGEMENT OF USER COMPLAINTS AND NON-CONFORMITIES
PRODUCTION OF STATISTICS
QUALITY INDICATORS
PROCESS VARIABLES
DESAP SELF-ASSESSMENT OF SURVEY MANAGERS
STATISTICAL AUDITS
USER SERVICE
USER SATISFACTION SURVEYS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
MANAGEMENT OF IMPROVEMENTS
Overall assessment of improvements Senior Management Committee
Identification of non-conformity Every staff member
Analysis of non-conformity causes
Implementation of improvements
Monitoring the efficiency of improvements
Process managers
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
SENIOR MANAGEMENT COMMITTEE MEETINGS –DECISION FOR MAJOR IMPROVEMENTS
RESULTS OF PROCESS AND PRODUCT MONITORING
USER SATISFACTION
STATE OF THE ART OF DIFFERENT IMPROVEMENT PROJECTS
RESULTS OF STAFF ASSESSMENT
STAFF SATISFACTION
DISTRIBUTION OF STAFF WORKLOAD
RESULTS OF STAFF TRAINING
INFORMATION ON STAKEHOLDERS’ COMPLAINTS AND NON-CONFORMITIES
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
EXAMPLES OF IMPLEMENTED IMPROVEMENTS
THE NETWORK OF INTERVIEWERS REORGANISED
THE USE OF ADMINISTRATIVE SOURCES IN EARNINGS STATISTICS FACILITATED
THE REVISION POLICY IN THE RETAIL TRADE SURVEY REVISED
A SYSTEM OF TESTING OF PREVIOUSLY APPROVED QUESTIONNAIRES IMPLEMENTED
A STAFF ROTATION DATABASE INTRODUCED
A SET OF MEASURES ENHANCING INITIATIVE OF THE STAFF IMPLEMENTED
A PROGRAMME FOR ENHANCING USER LITERACY ELABORATED
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
THANK YOU FOR YOUR ATTENTION!
QUESTIONS?