implementation of the social insurance management information system (simis)
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General Organization for Social Insurance, Saudi Arabia. Implementation of the Social Insurance Management Information System (SIMIS). Hussein AlOkby GOSI, CIO Ahmed AlOmran GOSI, Infrastructure Manager. - PowerPoint PPT PresentationTRANSCRIPT
Implementation of the
Social Insurance Management Information System (SIMIS)
International Conference on information and communication technology in social securityMoscow, Russian Federation29 June – 1 July 2005
Hussein AlOkbyGOSI, CIOAhmed AlOmranGOSI, Infrastructure Manager
General Organization for Social Insurance,Saudi Arabia
AGENDA
•SIMIS- The project
•SIMIS- A closer View
•SIMIS- e-services
•SIMSI- Key challenges
•Radical Shift in GOSI operation
•Benefit to GOSI
•Infrastructure
•Road Map
SIMIS- The project
•Strategic study been done in 9999
•The project was compliant with Component Based Development on the Latest technologies.
•Iterative Development Methodology was adopted, based on OOAD principles, in compliance with development methodologies assessed at SEI-CMM Level 5
Durati
on
3.85
years
Durati
on
3.85
yearsEffort
106 p.y
Effort 106 p.y
Peak team size105
Peak team size 105
FOCUS POINTS
•Web Based System for Social Insurance & Management functions. •Intranet / Extranet / Internet access for GOSI stakeholders - Employers, Hospitals and Contributors•Workflow/Security Component for Role task assignment, user authorization and authentication •Data Warehouse implementation for Top Management and Actuarial Reporting•Integrated Document Management System•Data Migration to port the existing system data to the new application•Extensive "e-services" implementation
SIMIS- IMPLEMENTED AND LIVE
•Release 1 comprising of Inventory, Purchase, Contracts and Investments application modules which going LIVE from Sep 2003
•Release 2 comprising Budgets, Fixed Assets Real Estate and Personnel application modules going LIVE in Oct 2003
•Release 3 comprising Social Insurance and Financial Accounting modules going LIVE from Mar 2004
VOLUMES BEING SUPPORTED
Number of Employers being serviced105,462
Number of Contributors being serviced2,733,033
Number of Beneficiaries being serviced162,472
Volume of Investments supported147,557
Number of social insurance transactions per month
10123
Number of contributors added per month2296
Number of establishments added per month20531
Number of Finance receipts issued per months4812
Number of contribution payment certificates issued per month
1651
Number of Annuity benefits registered per month
11537
Number of Injuries registered in a month11530
Number of Daily Allowance payments per month147,557
SIMIS- A CLOSER VIEW Functional Domain Supported
Social Insurance
Common/Management Functions
Registration
Contributions
Hospital
Annuities
Occupational Hazard
Bank
Internet User
Establishment
RPAFinancial Accounting
GO
SI
Ap
plic
atio
n
HIGHLIGHTS
•Rule Driven approach-
•easy maintenance
•Easy enhancements / customizations
•Dual Language- supporting Arabic and English languages (labels, error messages, reports, letters and online help text)
•Dual Calendar- Establishments can choose the calendar with respect to timing their GOSI-related commitments.
•Second level of Authentication- sensitive tasks need a higher level of security authentication, iKey technology been used to provide second level of password
•The user will be identified by the password stored in the ikey.•Ikey will be given to users performing sensitive work only. •User can not perform any sensitive work without connecting the ikey to the device.
•Enhance business efficiency
•Give a better understanding of the business.
•A base for Actuarial analysis.
DW
Market Intelli-gence
Contribution•Seasonality•Income•Defaulters•Coverage
Benefits•Cash flow•Fraud analysis
OH•Fraud analysis •Risk Profiling•Advisory services•Expense analysis
Investment•Trading income•Interest income•Fund Mgr. - performance
Actuarial•Pricing advice - industry/region etc.•Risk analysis•Benefit calculations
O L T PO L T PRegistration Contribution BenefitsOH Investments
Operational- Performance
HIGHLIGHTS –DATA WAREHOUSE
• Effective tracking of activities and productivity • Round-Robin method.• Roles are identified and tasks assigned to the same. • Users are assigned roles and thus the workflow is devised based on approval rules.• Each intranet user has his / her own Workflow inbox• Interfaces with the Personnel module to establish availability / non-availability of users and to assist in workflow routing.
HIGHLIGHTS- WORK FLOW
Work flow
Approve
rejected
manager
Reg. clerk
cancelled
cancelled
Work flow
DBApprove
• transactions will be entered in SIMIS and related document will be scanned locally. • Transaction and its corresponding images will be routed for higher approval. • Approval cycle can be within office departments or up to the top management in the Head Quarter. • More than 50 scanning stations •10.000 images per day
HIGHLIGHTS- DMS
Workflow
Workflow
Image
Image
Image
DMS
Verification
Establishment
Regn. Clerk
ScannerStore
Approver
WorkflowWorkflow
Workflow
ImageImage
ImageImage
ImageImage
DMS
Verification
Establishment
Regn. Clerk
ScannerStore
DMSDMS
Verification
Establishment
Regn. Clerk
ScannerStore
VerificationVerification
Establishment
Regn. Clerk
ScannerStore
Establishment
Regn. Clerk
EstablishmentEstablishment
Regn. ClerkRegn. Clerk
ScannerScannerStoreStore
Approver
Workflow
Workflow
Image
Image
Image
DMS
Verification
Establishment
Regn. Clerk
ScannerStore
Approver
WorkflowWorkflow
Workflow
ImageImage
ImageImage
ImageImage
DMS
Verification
Establishment
Regn. Clerk
ScannerStore
DMSDMS
Verification
Establishment
Regn. Clerk
ScannerStore
VerificationVerification
Establishment
Regn. Clerk
ScannerStore
Establishment
Regn. Clerk
EstablishmentEstablishment
Regn. ClerkRegn. Clerk
ScannerScannerStoreStore
Approver
SIMIS- eServices
• To be really effective, an e Government initiative should touch almost every aspect of Information Technology.
•To ensure a focused and cost-efficient approach, it is necessary to really understand the end needs of the actual customers.
With employeesWith companies
SIMIScommunication
With othergovernments
With citizen
• The users were categorized into three different groups. The requirements of such groups were defined to be certain that
SIMIS fulfill all requirements in order to ensure the system success.
Citizen requirements
•Access everywhere, anytime
•Personalized, simplified
SIMIS- eServices -continued
Establishments requirements
•Speedy, efficient, low cost
•Transparent & reliable processes
Government requirements
•Exchange and sharing information
All Contributors registered with GOSI will be able to access the application from Internet 24*7 from anywhere through their Social Insurance Numbers and PINs given to them.
All Establishments registered with GOSI will be able to do various functions, which have been logically grouped into the Registration, Contribution and Occupational Hazards module, over the Internet so that both parties, GOSI and the Establishments, are benefited.
SIMIS provides a lot of services to other government’s agencies, for example it allows the authorized government's agencies to inquiry about the registered worker and establishments through secure internet link.
• Data Migration: Migrating 30 years old ADABAS data to Oracle
•Different structure
•Complicated mapping rule
•Clean and migrate at the same time
•New Technology: state-of-art technology used to develop and operate SIMIS, which needs expertise to run and administer
•User Resistance:
•Users afraid from the new technology
•Users don’t want to lose their experience in the old system
SIMIS- Key challenges
Benefits to GOSI
•Reduction in Transaction Cycle Time
•Fraud detection
•Unified Processes
•Paperless operations
•Fully automated and integrated systems
Infrastructure
SIMIS provide service to 2000+ GOSI’s users and to the online users as well, so it must be available 24/7 and accessible form anywhere.
IN ORDER TO PROVIDE THESE SERVICESGOSI built a reliable, available, and secure Infrastructure, consist of the 3 P’s: Platform
People
Processes
Infrastructure -Network
Network •WAN covers 30 field offices in the Kingdom:
•Point to point leased lines •VSAT networks
•Network Management •Network Security (Firewalls, IDSs)•24/7 Monitoring
Communications •Messaging/Email •Corporate Internet Access •Voice Over IP •Voice/Email Integration
Madinah
Yanb
u
Hafr-el-Batin
JoufTabu
k Hail
Buraidah
JubailDamm
am
AhsaRiyadh
JeddahMakkah
Taif
Baha
Abha Najran
Kharj
Jazan
Red Sea
Arabian Gulf
Arabian Sea
Arar
Madinah
Yanb
u
Hafr-el-Batin
JoufTabu
k Hail
Buraidah
JubailDamm
am
AhsaRiyadh
JeddahMakkah
Taif
Baha
Abha Najran
Kharj
Jazan
Red Sea
Arabian Gulf
Arabian Sea
Arar
Infrastructure –Systems & storage
Server management •60+ high and low end servers•High-Availability Clustering support load balancing and failover.
Storage •Storage Area Network (SAN): 3 Tb EMC Clariion •Network Attached Storage (NAS): An attached storage to serve support applications and tools.
Infrastructure –Control tools
Desktop management •Remote Management •Software Delivery•Asset Management
NSM•Network Monitoring: online and historical reports
Help Desk •24/7 User Support •Remote Problem Diagnosis and Resolution
Infrastructure –Security
•All machines that connected to GOSI network are protected by an antivirus system and are updated periodically.
•A BS7799 Gap Analysis made to block the security gap and to ensure that our system is complying with international policy and standards.
•A periodically pen test and vulnerability study made to ensure best security level.
Infrastructure –Disaster recovery
•To ensure the continuation of business in case of a disaster occurs,
•A fully redundant system been installed in the main site (Riyadh)
•A disaster recovery site been built in Jeddah office, 1000 km away from Riyadh Head Office.
•A plan been prepared that shows how to fail over to the DR in case of disasters.
Jeddah
Road map –IT strategic initiatives
Future projects that will add new services to GOSI's pool of e-services:
Portal:•A single point of entry into the systems, •Personalized to each user or user group.
CRM:GOSI Customer
Network
EnterpriseServerInfrastructure
NetworkInfrastructure
Expert
MailKiosk FAXE-MailIVR PC/Internet
*
* = Phone/ Screen Phone
EFT
Registry
"Middleware"Data AccessCall ManagementWorkflow and Queue MgmtReporting, Etc...
Data BasesIndividualGroupMortgageCust.Info.Contact etc...
Host System
Data Bases
Field Office CSR
GOSI Customer
Network
EnterpriseServerInfrastructure
NetworkInfrastructure
Expert
MailKiosk FAXE-MailIVR PC/Internet
*
* = Phone/ Screen Phone
EFT
Registry
"Middleware"Data AccessCall ManagementWorkflow and Queue MgmtReporting, Etc...
Data BasesIndividualGroupMortgageCust.Info.Contact etc...
Host System
Data Bases
Field Office CSR
Road map –IT strategic initiatives
Quality accreditation:SIMIS developed and unified work procedures in all GOSI’s facilities. Now GOSI is aptly placed to certify its business and IT processes substantiating the same through certifications such as ISO. GOSI's ICT center started studying the requirements and conditions to acquire the ITIL quality certificate in performance.