implementing 70:20:10 - a demonstration of a proven support solution: toolkit for managers

Effectiveness of

www.toolkitformanagers.com

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Implementing 70:20:10 - A demonstration of a Proven Support Solution:

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Today’s Team

Adel WoodwardTechnical Support

Julie IbbottModerator

David NicholPresenter

Implementing 70:20:10A demonstration of a Proven Support Solution:

David NicholBusiness Development


@davidnichol

• 70:20:10

• Performance Support

• Toolkit for Managers

• User Journeys

• Q&A


Can you remember a great learning experience you have had?



Who said: “For the things we have to learn before we can do them, we

learn by doing them”

Lord Sugar Aristotle W. Churchill JFK

70%On the Job Experience

20% Informal Learning

10% Formal

Learning

Source: Charles Jennings



– Research Phase

– Looking to implement in the near future

– Already implemented

Where is your organisation on the 70:20:10 journey?


Why do organisations implement 70:20:10 ?

Cost• Training Facilities• Trainer• Travel Expenses• Employees out of

office

Timeliness• No ‘Just in Time’• Finding knowledge• Access to experts• Remembering Stuff

A need to learn at the speed of the business


What you need to think about when Implementing 70:20:10:

• The Tools• The Practices• The Techniques

• Managers to be involved


Within L&D we simply need to provide our people with:

Channels

DesktopLaptopMobileTablet

Time

At WorkAt HomeOn the Go

Resources

eLearningClassroomPerformance SupportCommunitiesYou Tube


• Who said:

“Never memorise something that you can look up”

M. Thatcher S. Jobs B. Johnson A. Einstein


Performance Support- Providing Support at the

Moment of Need

Albert Einstein

“Never memorise something that you can look up”


Performance Support- Providing Support at the

Moment of Need

Conrad GottfredsonBob Mosher

5 Moments of Learning Need


New

Apply

ChangeSolve

More

“Managers with best practice performance support tools at their

fingertips can deliver a 23% increase in organisational performance”*


*BIS Leadership & Management in the UK: The key to Sustainable Growth, July 2012

23%

• Available to over 1 million Leaders & Managers

• Customisable

• Just in Time

• Anytime, Anywhere

• Over 2,000 separate resources

• Over 50 Topics



• Quality Charter

• Content Updated Monthly

• Team of Experts

• Variety of Thought Leaders

• Accessible for All

16 Content Types


How to Guides


Audio

• Interviews• Exercises• Podcasts• Productivity Tools• Transcriptions


Video


Templates



User Journeys

Katie Sean

Katie


• New Project

• Not much experience

• Access at work to:

Task 1:Fundamentals


InfographProject Scope TemplateHow to Guide

Task 2:Implementation


Key Ideas: Tools AvailableBest Practice

Exercise: Project Life Cycle

Task 3:Evaluation


Case StudyExercise:

Lessons LearnEvaluation Template

Sean


• Recently Promoted

• Not office based

• Make Presentation

• Access at home to:


• On Train

• Last Minute Nerves

• Downloadable App

Presentation Day

Out of Hours Usage (5pm – 9am)• Over 50% via Mobile



– Leadership

– Developing People

– Operational Skills

– Personal Effectiveness

– Other

What is the key area your managers require support on

at the moment?

Thank You

&

Any Questions?


For Free Trial Access

Contact us on:

08451 707 700

[email protected]

