Lutheran Social Services Institute of Outrageous Possibility

Implementing a Vision for Persons with DisabilitiesAgency Transformation

Lines of ServiceChildren, Youth and Family Services

Wellness & Change Services

Aging, Disabilities & Housing Services

LSS Mission

“Motivated by the Compassion of Christ, We Help People Improve the Quality of Their Lives”

LSS Vision

“Change the World, One Grace Filled Life at a Time”

LSS ValuesExcellenceInfinite WorthInterdependenceDiversityInnovation

The process of Transformation

Is a Journey….notA Destination

Person’s with Disabilities - ServicesAs They WereAs They AreAs They Might Become andAs They Ought to Be

Strategic Planning – Make the decision to create your future1.Examine Your Business

History2. Examine Present State – Strengths,

Weakness, Opportunity & Threats3. Imagine the Future – Create a Vision of

where you want to go4. Establish Goals5. Identify Action Steps and what you will

need to Accomplish them

As They WereDeinstitutionalization – 70’s and 80’s40 years of service development trending

toward community integrationIndividuals challenged to find acceptance

within the communityGroup Homes, Adult Family Homes,

Sheltered WorkshopsTransition from County funded system to

Managed Care

Strategic Planning – Make the decision to create your future1. Examine Your Business History

2.Examine Present State – Strengths, Weakness, Opportunity & Threats

3. Imagine the Future – Create a Vision of where you want to go

4. Establish Goals5. Identify Action Steps and what you will

need to Accomplish them

As They AreEvolving/Changing Family Care in WisconsinIndividuals recognized as having value in the

communityIRIS growing in membership (Triple over

next 2 years)Fiscal Challenges – Funders & ProvidersMedicare/Medicaid crisisSystem change is inevitable

Strategic Planning – Make the decision to create your future1. Examine Your Business History2. Examine Present State – Strengths,

Weakness, Opportunity & Threats

3.Imagine the Future – Create a Vision of where you want to go

4. Establish Goals5. Identify Action Steps and what you will

need to Accomplish them

As They Might Become…..andWisconsin Service System is in a phase of

change and opennessFamily Care will continue to evolve and

reshape delivery of servicesTraditional residential services are

challenged to operate as they areIncrease pressure to reduce costCommunity Supported Living as an option

As They Ought To BeNot forecasting the future as it might

become, rather Creating a future that Ought To Be

Designing & Innovating flexible individualized supports

Persons with Disabilities as valued, and contributing citizens in the community

A home of a persons own (ownership/lease)Support vs. Care ForFocus on Individual Hopes and Dreams

Strategic Planning – Make the decision to create your future1. Examine Your Business History2. Examine Present State – Strengths,

Weakness, Opportunity & Threats3. Imagine the Future – Create a Vision of

where you want to go

4.Establish Goals5.Identify Action Steps and what

you will need to Accomplish them

Community Supported LivingCommunity Supported Living is an

alliance between an individual, their support network, and Provider, created to customize flexible supports and services around the individual in their own home and within the community.

What We Needed to LearnParadigm Shift in thinking and learning“Unlearning” processHow could we learn from others

ARC of Rensselaer County, New YorkJay Nolan Community Services, CaliforniaMovin’ OutNight OwlCCCWPeter Leidy

What We Needed to LearnHow to communicate the shift in servicesHow to Walk the WalkHow does this change the culture of the

organization?How does technology play a role?What is the financial impact?How to develop housing resourcesHow to change ideas into action

It is a Terrible Thing to See and have no Vision

Helen Keller

Sometimes the most difficult part of any journey is the first step…..thedecision to take it.

Why do I have to change?

Motivation “not” to ChangeLot’s of Work, is it Worth it?Not Willing to Take RiskLoss of RevenuesWill it Work? What happens if it doesn’t

work?Will Leadership Support the ChangeCan’t we just keep doing what we knowPeople will leave

Motivation to ChangeCookie Cutter Approach to ServiceIndividual outcomes weren’t individual

Person Centered, Self Determined, Self Directed

Community IntegrationMission, Vision, ValuesSelf determined, Self-directed servicesFinancial ChallengesFull and Valued livesClear TrendsOpportunity to Create our future

Things to ConsiderWhat does this mean for the individuals we

support?How does it impact their lives –

positive/negative?What is the impact on Family and Guardians?Relationships with Funders and other Key

StakeholdersCommunity ImpactStaff ImpactAgency Impact – Financial, PR, Property,

Donors

There is No Template for TransformationMake the reason for change about your VisionNot everyone is as excited about your vision

as you areImportance of partnership with funder, family,

individual and providerRecognition of who is the owner of the DreamImportance of designing a solid, viable planSometimes your Agency can be the obstacleFlexibility & Patience Don’t compromise the Vision

Lessons Learned

Why it’s Worth ItAssisting people to live the fullest life

possibleValued Social Roles within the communityMeaningful workCreative ExpressionHome and NeighborhoodSpiritualityFamily and FriendsSports and Leisure