implementing an integrated mobility strategy to … · implementing an integrated mobility strategy...
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<<Nome Do Documento><<Nome Do Documento>
Implementing an Integrated Mobility Strategy to Optimize
Workforce Efficiency and Improve Service Delivery15th – 16th April, 2015, Spindleruv Mlyn, Czech Republic
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About EDP
Why change?
Mobility
Implementation
Results
Lessons Learned
Evolution
Agenda
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Installed Capacity2,157 MW
Electricity8,360 GWh generated25,880 GWh distributed3,045 thousand Customers
Installed Capacity3,853 MW
Electricity9,961 GWh generated9,147 GWh distributed1,118 thousand Customers
Gas51.535 GWh distributed796 thousand Customers
Installed Capacity8,911 MW
Electricity22,723 GWh generated43,858 GWh distributed5,718 thousand Customers
Gas6,938 GWh distributed224 thousand Customers
Portugal
Spain
Brazil
* MW EBITDA
EDPR-NAInstalled Capacity
3,667 MWElectricity generated
10,146 GWh
EDPR-EUInstalled Capacity
4,283 MWElectricity generated
9,527 GWh
EDPR-BRInstalled Capacity
84 MWElectricity generated
230 GWh
Renewables
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EDP – Electricidade de Portugal
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EUR millions
Gross Profit
Operating Costs
Other Income/(Costs)
EBITDA
EBIT
Financial Results
Net Profit
2013 2012 Var. €M Var. %
5.551 5.428 123 2%
1.573 1.600 -26 -2%
361 200 161 80%
3.617 3.628 -11 0%
2.085 2.143 -59 -3%
-703 -679 -25 -4%
1.005 1.012 -7 -1%
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EDP – Electricidade de Portugal
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EDP – Electricidade de Portugal
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SupplyGeneration
Open MarketRegulated Market
DistributionTransport
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EDP – Electricidade de Portugal
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EDP-Distribuição
Operational Areas
Commercial Areas
Technical Support Areas
Management Support Areas
Project Managementand Network
Network Planning
Dispatch / Monitor
Maintenance Clients and Network (C&N)
• Management Support
• Prevention and security• Third party relations
• MT and LT network studies
• Commercial Assistance
• Network and Clients Units
• Network and Connections Studies
• Jobs and Budget Planning
• Execution and financial monitoring
• Substations
• HV/MV Networks
• Service Quality
• Network Studies
• DM North
• DM South
• Politic, Planning and Control
• Substations
• HV/MV Networks
CN1
CN2
CN3
CN4
CN6
DRCN
DRCP
DRCM
DRCT
DRCL
DRCS
EDP – Electricidade de Portugal
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Substation HV/MV
Substation UHV/HV
EB Display
Generation
UHV (REN) HV MV LV
EDP Distribuição
.411 Subst.(~ 719 PTs)
.17.094 MVA inst.
.66.023 Substs .6,1M clients.9.303 Km .74.239 Km .141.324 Km
2013 MainFigures
Level of Automation and Remote Control
Substation(MV/LV)
Market
Today
With Smartgrids
OCR
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EDP – Electricidade de Portugal
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Why change?
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Smartgrids
Quality ofService
OperationalEfficiency
DistributedGeneration
ElectricVehicules
Efficiency
Historic Chalenges New Chalenges
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Why change?
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Eficiency
Qu
alit
y of
S
ervi
ce
Inovation
Safety
EDP DistribuiçãoFocus in Excelence
Market Pressure
Liberalization
Regulator
Shareholders
Clients
Why change?
SCI - GME
Mobility Project
New Challenge!
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Mobility
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Mobility
Field services management is associated with a high potential for optimization due: operational effeciency and customer service level.
“Do the work right”(the most productive and efficient
way, with the lowest cost)
Field Services Management
Work execution in assets
Work & Workforce Management
Work & Workforce Management(Efficiency/Productivity)
Mission
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Mobility – First stepsSGI – Outage management
SCI – Backoffice
SCI – Field workers
SCI First Mobility Projectin EDP
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Mobility – First steps
SCI Benefits AchievedDispatching/Operating
Center
Unit/Field Areas
Dramatic decrease in operation time
(reorganization & SCI)
Resource optimizationImproved network
management
Decrease in operation time (reorganization & SCI)
Resource optimization and action
More effective outage management
Main benefits:Improvement and efficiency
Faster intervention
Quality of data
Improved relationship between organizational units involved
Enthusiasm from workers
Proof the concept
Impact:
925 Users (internal and contractors)
432 Teams (internal and contractors)
All outage contractors included
Main maintenance contractors included (2nd segment)
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Objectives
Mobile platform to support operational excellence
Effectiveness and efficiency of field services
Client service improvement
Partnership increase with contractors
Back-office optimization
Increase the Quality of the Information
Work Force Management solution, integrated with technical systems of network management and back-office, in EDP Distribution.
Mobility – WFM Project
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Generation and planning
Execution and return
Scheduling and Dispatching
Closure /External Services
Control
Customer Services
Management
SAP R/3 PM
PowerOn
SAP IS-U
SAP R/3 PM
SGI/PowerOn
SAP IS-U
Outages
Commercial Services
Maintenance
What are the main processes and functional areas?
Mobility – WFM Project
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Efficiency and effectiveness
Improved contractor
relationship
Increased data quality
Reduced paper work
Environmental sustainability
Operations
Efficiency and work safety
Immediate transfer of work to the field
Increased predictability in day-to-day work
Reduced traveling time
Navigation support (Tom Tom)
Technologically up-to-date field devices
Workers and Contractors
Improved customer service
Resolution at 1st call
Optimized communication,
traveling and execution times
Delay anticipation in schedule
Customers
Improved service levels
Reduced penalties
Increased data quality
Cost reduction
Regulator
Mobility – WFM Project
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Corporate Systems
Rede ActivaPowerOn
SGCC - SEPSAP/IS-U
SIAG PMSAP R/3 PM
SIT RDSmallWorld
SCADAGENESYS
WFM/GME: Workforce Management
Sending
work order
Returning information
to closework orders
Scheduling and Dispatch
Travel
Execution
Reception
Return
Mobility – WFM Project
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Mobility Platform mBPM
Multi-chanel acccess
Dynamic and natural evolution of the terminals,
responding to business requirements, with implemented
processes continuity (no cost in addition to the terminal)
On-line e off-line
Work optimizer (resources and routes)
Compatibility with Microsoft .NET e Java 2 Enterprise
Edition
Modelation and execution of business processes in multi-chanel environment, interfaces for integration
with other corporate systems
Mobility – WFM Project
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Implementation
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Risk
Process automation
Return on Investment
Organization and Process
Change
-
+
+-
Key success factors:
Capacity to effective change
Effectiveness and efficiency
Risks and Challenges
Implementation - Change Management
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Processes Analysis
Redefine
Comunication
Links between differentusers Technical training
ChangeManagement
Implementation - Change Management
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Procedures RevisionAnalisys Tools RevisionActing Profile adaptionRefining Indicators
Implementation - Change Management
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inte
grat
ion
Com
unic
atio
n
Vision of the Benefits
Integration
Implementation - Change Management
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Backoffice: Redifine, Supervision, Scheduling / Dispatching
Implementation - Change Management
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Before WFM/GME:
Checklist PT’s
Now with WFM/GME:
Automatic data integrationIn SAP-PM
Ex: Preventive Maintenace
Paper
Implementation - Change Management
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Implementation - Change Management
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Results
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Before
After
Results
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Before After
Results
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Results
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Results
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Finalized Workorders – February 2015
Results
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Lessons Learned
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Pragmatism
MIRACLE
KISS “Keep It Simple and Supported”
Lessons Learned
(take the oportunity…)
Innovation
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Phase1
Phase2
Prototype
Pilot
Working!
SetupKick-off
Rollout
Lessons Learned
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Involving the organization
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Communication
Follow Up - Sessions
Presentation /Release
Dinamism SharePoint
Roadshow
Pilot
PrototypeTestingFinal
Requirements
TrainingImplementation
Lessons Learned
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- optimizer OT
?
?
?
+ support for mobile operations
+ information generator
+ campaingn enabler
+ integration platform
+ outage response enabler
+ link with the clients
+ smartgrid integration
+ partnership enforcement
Lessons Learned
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ChallengeSelect the most adequate equipment to the business
reality and daily activity of EDP-D field teams.
Selection Process
Business Requirements
Technical characteristics
Field teams needsMobile equipments characteristics:
ScreenPortabilityRuggedAutonomyErgonomyUsabilityProcessor PerformanceGPS
Equipment Short-ListTechnical tests
Equipments technical tests
Pre-selection of equipments to test by the field teams
Cost Analysis
Tests in the field
Tests made by teams , in the field Negotiations with mobile equipments suppliers
Selection
WFM/GME field teams
mobile equipments
Mobile Devices Selection Process
Lessons Learned
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Evolution
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InovCity
Smart Energy Livinghttp://www.inovcity.pt/
Evolution - Smartgrids
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2008
WFM II – EvolutionMobile Platform - New business
needs
WFM I
2010 - 2011
Rugged
PDA
Tablets
PC
Evolution – Mobile Platform
Android…
Barcoding
MobilePlatform
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WFM I WFM II
• Focus in HV e MV • Improvments from WFM I• New: Investment • Systems
• SAP-PS• Asset Management
• End to end vision• Cloud Computing• Mobile Platform
Main Strategic Orientations
• Focus in LV• Area: Outages, Maintenance; Commercial Services • Mobile platafform to support field work team management• Better service for the client • Improved relationship with our partners• Effectiveness and efficiency of our field services• Backoffice optimization • Systems:Power ON ; SAP IS_U; SAP-PM; SIT
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Evolution
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Integrated and optimized management of multifunctional field teams HV and MV Different status for different types of orders Panic buttonAdapt the Backoffice and PDA for the best funcionality/ergonomyAlarm management in Backoffice and PDA (workorders with SLAs)Google maps type solutionsComissioningAsset Management integrationMaterials and accessories managementGIS tools (mobile platform)Meter multivendor tool (mobile platform)
Global
Some new functionalities
Evolution
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Evolution – Mobile Platform
DLMSDLMS
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