implementing new technologies for reference services
DESCRIPTION
This presentation was given at the 2010 NYLA Conference on November 6, 2010 in Saratoga Springs, NY. It outlined a general process for successful technology implementation and described the presenters experiences with this process during the introduction of SMS/texting for reference services at NYU's Bobst Library.TRANSCRIPT
Implementing New Technologies for Reference Services
Alexa Pearce & Margaret Smith
New York University
November 6, 2010
Who we are
@limonada
Who we serve
@baslow
SMS at NYU
SMS/texting for reference
@gcbb
The Process
Research
PrototypingTraining
Marketing
Assessment
Planning
Research
@kevinsteele
Planning
@kmasback
Prototyping
@B_Zedan
Training
@walkadog
Marketing
Assessing
@jurvetson
The Process
Research
PrototypingTraining
Marketing
Assessment
Planning
Successes
@terren in Virginia
Failures
@tonyjcase
The future?
@VancityAllie
Any questions?
@mandiberg
Photos (in order of appearance)Who we are: http://www.flickr.com/photos/limonada/6270210/Who we serve: http://www.flickr.com/photos/baslow/237175334/SMS/texting: http://www.flickr.com/photos/gcbb/3205567279/Research: http://www.flickr.com/photos/kevinsteele/1506331663/Planning: http://www.flickr.com/photos/kmasback/1469679255/Prototyping: http://www.flickr.com/photos/bzedan/1078948137/Training: http://www.flickr.com/photos/walkadog/3574742620/Assessing: http://www.flickr.com/photos/jurvetson/52583513/Successes: http://www.flickr.com/photos/8136496@N05/2327243497/Failures: http://www.flickr.com/photos/tonyjcase/5024977082The Future: http://www.flickr.com/photos/30691679@N07/2910519025/Questions: http://www.flickr.com/photos/theredproject/3302110152/