implementing the im-possible:
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Implementing the IM-possible:. Yale University Librarians Welcome Meebo. Columbia Reference Symposium March 14, 2008 Kelly Barrick & Hannah Bennett. Happy Patrons!. “Great Job!” “The only way to improve this program is for me to get a faster computer…” - PowerPoint PPT PresentationTRANSCRIPT
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Implementing the IM-possible:
Yale University Librarians
Welcome Meebo
Columbia Reference Symposium March 14, 2008
Kelly Barrick & Hannah Bennett
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Happy Patrons!
• “Great Job!”
• “The only way to improve this program is for me to get a faster computer…”
• “This is a great service. Thanks!”
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The happiest patron!
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“Wow! I am so thrilled to know that this program exists. Ask!Live saved me what would have been hours of research and helped me find what I
was looking for in mere minutes. My only regret is that, as a
graduating senior, I did not know of this service earlier. It is truly a
godsend. Thank you.”
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Success measures?
• Minimum 10% increase in the total # of undergrads using Ask!Live
• The # of undergrads using Ask!Live between 6 and 11pm Sunday - Thursday will be greater than the number using the service during its current hours, 1-6pm Monday – Thursday and 1-5pm Friday.
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• The # of reference questions answered between 6 – 11pm Sunday – Thursday will equal if not exceed the # of questions answered during the same time period at two physical reference in the YUL – the Government Documents Info. Center and Sterling Memorial Library.
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Why switch to IM?
According to November 2007 AP-AOL Instant Messaging Trends Survey:
• More than one in four (27%) users say they use instant messaging at work, and half of at-work IM users say that instant messaging makes them more productive at work - a 25% increase over last year.
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• Nearly three in four teens (70%) and one in four adults (24%) send more instant messages than emails.
• More than half (55%) of teens have used IM to get homework help; up from 41% just two years ago (Pew Internet Survey)
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We meebo!!
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Reference Tracker
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Latest story• Survey just went live last week. As of
Wednesday there were 9 responses.
• We discovered that:
– 63% were graduate or professional students
– 89% didn’t have problems using the service
– 78% accessed Ask!Live from off-campus
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– 67% were satisfied with the answer they received to their reference question
– 89% of users were first timers
– 100% will use the service again
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An indefinite name for a gadget or mechanical contrivance, esp. a small manufactured item.
A Widget is…A Widget is…
- A gadget, circa 1931
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A Widget is…
In some cans or bottles of beer (or stout): a plastic bladder or floating capsule of pressurized nitrogen and beer which discharges when the can or bottle is opened and causes the beer to form a creamy head in imitation of draught beer, esp. when the beer is poured into a glass.
- A Plastic Bladder, circa 1991
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Computing. A visual symbol on a computer screen; a graphical device in a graphical user interface; the software and
data involved when the operations represented by such a device are invoked,
esp. regarded as jointly constituting a tool.
- A movable mini-application, circa 2003
A Widget Is…
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Meebo Me Widget (AJAX based)
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Collaboration…
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