importance of connectivity in a digital economy - satish mittal
TRANSCRIPT
Importance of Connectivity In a Digital Economy
Satish Mittal
Sr Vice President – Vodafone Business Services
Enabling the Business:
Importance of Connectivity
BETTER OPERATIONAL AGILITY
BETTER CONNECTED EMPLOYEES
BETTER CUSTOMER ENGAGEMENT
Enabling the Business:
HUMAN TO HUMAN
MACHINE TO MACHINE
MAN TO MACHINE
Connectivity – beyond humans
Human to human :
TRANSFORMING CULTURE
Limited windows of
opportunity for new ideas
– time to market critical
Smarter devices creating new
possibilities
Mobile app
use increased
115%
in 2013
Flurry Analytics
Increasing use of flexible & outsourced
resources
Employees expecting more flexibility
75% of
employees
cite flexible
working as a top
5 benefit
Vodafone Perspective
Series, 2012
Competitive pressures
driving need for greater
productivity Workforces
increasingly dispersed & remote
(37% of the global
workforce)
1.3 bn people will
be remote
mobile workers
by 2015 IDC, 2012
…and the importance of being confidently connected has never been greater!
Connected Humans – Any device, Any Where, Any Service
Voicemail /
email integration
Corporate Directory
Integration with
legacy PBXs
In the office At home Travelling
Telephony
features
IM & Presence
Video calls*
Desktop sharing
User
one-to-one, on-net only
Unlimited calls between users
Man to Machine :
Transforming Business
Dedicated, experienced
support
Investment in innovation & expansion
Integrated fixed & mobile networks
Resilience & security at
the core
professional services
One stop shop
Business transformation
services
Integration with People, Expertise and Scale is the key …
MOBILITY TRANSFORMATION
Banking at Doorstep
Enterprise Challenge
- Cut down delays in opening accounts
- Zero improvements from process automation
- Virtual on-the-spot banking
Solution - Managed devices with 3G connectivity
- Ready to use tablet for bank executives
- Manage devices, connectivity & applications
Benefits - Complete managed services
- Unique door-step banking an competitive edge
- Empowered 10000 sales officers, 300 cities
- Superior business value realised
Tab Banking – leveraging connectivity
FUTURE OF RETAIL
Customer Experience
Differentiated Customer Experience leveraging Connectivity
Enterprise Challenge
- Consistent customer experience across stores
- Enhanced customer purchase experience
- Reliable connectivity at stores
Solution
- Connectivity with IPSec, MPLS Cloud & CPE
- Redundant wireless connectivity
- Managed connectivity for Mobile PoS
Benefits - Consistent in-store purchase experience
- Quick and efficient queuing
- Zero risk of data theft
- Seamless comm. between HQ and stores
- Improved inventory management
• Widely spread customer-base of a micro-finance
company, with mostly low-ticket transactions
M-Money: cash collection & payments made more efficient &
risk-free
The Task:
The Solution:
• Cost-effective & reliable collections &
aggregation mechanism
• Avoid the expense of setting up dedicated
branches & cash management points
Customer Benefits:
• Mobility-based cash aggregation
• Real-time reports on cash collection & agencies,
available from district level all the way to HQ
Machine to machine :
Transforming future
For a seamless Machine-Machine Experience: You need an Echo system
One Network
M2M Platform
SLAs
Partners
Strong connectivity
Global SIM
Enterprise Challenge - High worldwide customer support costs
- Reduce cost of fault-diagnostics
- Improve vehicle uptime
- Enable customers ‘stay connected’ to car
FUTURE OF MOBILITY
Connected Car
Connected Machines - the future of mobility
Solution
- Secure managed connectivity via M2M
- Global footprint
- M2M expertise in automotive
Benefits
- Remote access to vehicle features
- Actionable alerts
- Proactive Maintenance
- One step ahead of competition
In a world of rapid and unpredictable change agility is vital…
Economic uncertainty
persists
Increasing man-made &
natural disasters
Digital economy transforming
markets
Competitive pressure from
lower wage economies
Increasing impact of
climate change
Political instability on the
rise
Cyber threats are evolving
Increase in Targeted cyber Attacks in 2012
In this world…
Connectedness of things
Everything as a service
Personalised customer services
Multi-channel
Any device, anywhere, any time
Borderless business
… every business needs to be a Ready business
Unpredictable change ?