Importance of Legal

Answering Service in

Law Firms

By Answer United

2015 West Crosstown Parkway

Kalamazoo, MI 49008

United States

Telephone: 800-937-5900

Fax: 800-937-5931

Email:sales@answerunited.com

Website: https://www.answerunited.com/

In a law firm, the workload is always humongous, and

time always falls short. Amidst all this, lawyers

usually don't have the time time personally attend

every call made to their firm by clients. In such times,

an answering service seems indispensable. This article

discusses the significance and benefits of having an

answering service in law firms, and how it is an asset

to every lawyer.

If you are an attorney, you know the trouble of being

able to run your law firm along with managing every

little thing going on around you, especially phone

calls. The importance of client communication cannot

be undermined. Client communication is what makes

a lawyer great. These phone calls are important, and

get any lawyer business, but they are both, tedious and

time taking.

Being constantly in touch with your clients ensures a

smooth business, and makes them feel attended to. In

case of lack of prompt replies over phone, or constant

unavailability may lead to client dissatisfaction and

distrust. This can further cause loss of clients and a

downfall of the law firm.

Moreover, constantly attending calls may cause the

lawyer to be thoroughly distracted from work, and

deprive him of time to work on more pressing work

that he might have. It may also cause him to be less

focused and more impatient. It is required that an

attorney is able to pay attention to the important work

and aim and effective client satisfaction by delegating

the other tasks.

What is an Answering Service?

This is where legal answering service enters the

picture. An answering service is basically a business

that attends phone calls for its clients and takes

customized action, as directed. A law firm can hire an

answering service which provides it real or virtual

phone answering assistance. These include employees

trained to answer phone calls on behalf of the law

firm, or an automated response which follows the

protocol laid down by the firm in order to satisfy the

client queries.

Benefits of an Answering Service:

The benefits of such a service are numerous. It offers

you numerous delivery options including phone,

email, fax, text and more. It also ensures that you

never miss a call, when you are busy, or even away

for a vacation. Management of day-to-day client

requests, handling highly sensitive calls, taking care

of emergencies, and scheduling appointments, all of

these can be effortlessly managed by installing such a

service in a law firm.

Customization and Flexibility

It is possible for you to customize these services

according to your requirements. You can also update

your call answering instructions as your requirements

change. This system offers you a lot of flexibility.

More often than not, the clients calling may not be

aware of the type of lawyer required for their needs.

So, instead of personally having to deal with that call,

you can use such type of service which would let the

client know the exact type of law that is the specialty

of your firm, and find the apt service the client

requires.

An answering service provides you with the benefit of

attending to client even after work hours, as you don't

have to personally answer every call. The client can

communicate his query through the answering service

and feel content, and you would not be disturbed

every other hour, either.

Boost your business

Instead of hiring plenty of employees to attend to

heavy phone traffic, you can just install one of these

answering services at your firm. This would lead to

cost cutting as well. If an important client calls with

an emergency, prioritized service would ensure that

the call leads to a live person to schedule a meeting.

This would portray effective planning on your part, at

all times.

Trained Staff

The people employed by such answering services are

trained rigorously so that they are proficient in taking

calls on behalf of the lawyer the client is trying to

reach. The voice is clear and crisp, and the words

precise. The language support is excellent, and the

conduct is very professional. Having such an

answering service in your law firm also adds to your

image.

To make your working more efficient, and to be able

to effectively manage your schedule, appointments

and clients, hire a legal answering service today. It not

only manages your workload, but also helps your

business by securing clients. An answering service is

worth every penny spent on it.