Important Phone Answering Skills That Will Help Your Business to Grow

As most customers like to directly contact on the phone if they have any query, a live answering service is therefore a must for any business to grow. If you happen to be an employ of the business engaged in such services, then here we have a few tips that can help you in improving your phone answering skills.

Make sure you carefully listen to every word the customer would speak. Asking them to repeat their query might leave them frustrated.

It is always better that you keep a notepad at your desk and actively note down the issue of the customer. You can then transfer the call to the department that can better clarify the problem.

Whenever you receive a customer’s call make sure that you greet them politely by telling them yours and your company’s name.

Collect as much information as you can from the customer who has called including their name, phone numbers and of course their query. Make sure to be calm and polite while talking.

Always make sure that you know how to make use of the work phone on the desk, especially if it has many features.

Make sure that you do not put the caller on hold for a long time. You can offer a call back if it would be taking more than a minute.

Answering Service Care

777 South State Road 7 Margate, FL, 33068 USA PH : 800.430.6511