impotance and impact of communication in production process
TRANSCRIPT
Importance of Communication Skills & Its Impact on Production Communication
Ashiq Mahmud
Production Officer
C.P Bangladesh Co. Ltd.
Prepared By
Origin of ‘Communication’
The term 'Communication' has been derived from the Latin word 'communis' that means 'common'. Thus 'to communicate' means 'to make common' or 'to make known'.
What is Communication Skill?
Communication skills is the ability to use language (receptive) and express (expressive) information.
Effective communication skills are a critical element in career and personal lives
Communication is A Series of Experience
Hearing Smell
Seeing
TasteTouch
Process of Communication
Types of Communication
On the basis of organization relationship
Formal
Informal
Continued…
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
Continued…
On the basis of Expression
Oral
Written
Gesture
Most Common Ways to Communicate
SpeakingWriting
Visual Image
Body Language
Communication Aids
Audio
Telephone
Radio
Voice Recordings
Continued…
Visual
Presentation Slides
Pictures and Arts
Documents and records
Diagrams and Charts
Continued…
Audio-Visual
Presentation
Television
Internet
Video Recordings
Continued…Social media and Messengers:
Skype
Viber
IMO
7 C’s of Effective Communication
Need of Effective Communication Skill
Communication Impact on Production Process
Effective Communication helps:
To achieve production targets effectively
In staff management
To share information clearly and correctly among all sections
In product management
Training and skill development
Continued…
To maintain good Co-operation with other departments
To maintain proper documentation and records
To maintain sustainability of the overall production process
through regulating all sections effectively
Effective Communication Benefit
Customer Expectation What we provided
Continued…
Satisfied Customer
Continued…
Miscommunication may cause:
Failure in achieving department objectives
Failure to meet customer requirements
Damage to resources and reputation
Breakdown of process chain
Severe losses
Continued…
Machine damage and accidents
Degradation of product quality
Misunderstanding
Miscommunication
Customer expectation What we understood and provided
Continued…
Dissatisfied Customer
So always maintain Effective Communication Chain
By gaining Effective Communication Skill
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