Colegio El Sagrado Corazón de Jesús.Customer Service 4to. CC.LL A

Digital Portfolio

María Rebeca Domínguez

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Index

Improvement Analysis……………………………………………………………………… page 4

Ethics Presentation………………………………………………………………………………page 5

Reading Comprehension……………………………………………………………………………Page 6

Presentation and Summary…………………………………………………………………………Page 7-8

Pictionary………………………………………………………………………………………………………Page 9-12

Extra Information………………………………………………………………………………………………..Page 13

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Improvement Analysis

In this class we saw several analyzes of improvement but more than anything in the project companies with poor service.

Analysis of improvement is a way to identify the problems we want to be improved. An example is what we did in Cinepolis:

The food that sales Cinepolis it's too expensive so many people choose to not buy it in the

Sometimes They need to be more better service like kind and serviceable With All the persons So They can continue choosing this company , so we will be happy with the service and conformable That They provide.

In the kind of customer service an analysis error to find out what we want to improve this signature blocks.

The way you explained it a bit more detailed. His presentations not as informative. More videos like material to give the class. Additional Information.

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Ethics Presentation

CinépolisReason for choosing it:

We choose Cinépolis because we think that is a very popular company that a lot of people prefer.

We chose Cinépolis because the cinema had a great impact on the thoughts of a person in a given situation. Another reason is that unites the family, friends, because after watching a movie, the person can comment on and express their opinion or simply spend a good time watching all the different genres of cinema with the people that appreciate it. And the last reason we chose Cinépolis, is that each time you walk innovating as the Cinépolis foundation, new products (coffee TREE, candy store and a lot more), rooms 4DX, and digital 3D, VIP, IMAX, MACRO XE and Movie Klic.

Improvement Analysis:

The food that Cinépolis sales it’s too expensive so many people decide to not buy it in the

Sometimes they need a better service like be more kind and serviceable with all the persons so they can continue choosing this company, so we will be happy and conformable with the service that they provide.

The staff would have to be supervising the screening of the film, so that it does not run without a sound or for which the image is not stuck.

Best times to the cleaning of the health service at the beginning and at the end of the function because it is the time that people use this service more, not during the function. Since the majority of the time they are closed for cleaning before and after the function.

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KFC

Why We Choose This Company?

We chose KFC because this company kills approximately one billion chickens per year with very cruel methods. The company ignored the warnings of the PETA organization, by the sadistic abuse of these animals. This is why we choose this company, because we are against animal cruelty.

The Cruelty of the Origin of this Food

• In overcrowded cages

• Ammonia vapors

• Do not arrive at two months of age

• They cut the peak

• The exaggerated use of hormones

PETA CAMPAIN

KFC promised to PETA that was going to make decisions with respect to animal welfare. But he has done nothing. In May 2001 would increase the demand for welfare but at present to been one of the more aggressive poultry industries.

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Reading Comprehension

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Presentation and Summary

ESSAY FOR TJE CLOSURE OF BANCAFE

BANCAFE los large sums of money to have large sums of money would have to take appropriate indications. In 2006 BANCAFE big had lost money and who failed to manage the accounts of individuals.

In 2017 the products of all this psychosis that experience both saber a who depend.

n my opinion if you are going to get to have a bank is necessities having the right so that it can fancier properly and that no matter what secede with BANCAFE mediates.

The service BANCAFE should improve as many people lost all or population du defied money this fall and closes the bank. Their service has always been very good but what success nobody will want their money in the bank for the reasons given for lack of security and not having a good economic support in these situations.

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ESSAY FOR SUBWAY

SUBWAY Has a very healthy food and that we all love but knowing this reality is to accept difficult as we did not realize that this defect has at that same topmost lo bemuse how an excellent restaurant but this is no longer made of plastic.

An excellent restaurant and their food is very delicious but learn the truth of the preservatives in the bread gave us much to think about. For example in the food may not always be healthy and we can generate very many diseases.

Each subway bread is different but they are preserved with the same condom more do not know that it is the mutation of foods. The accompany with another product is very good but the bad thing is that if you want a little more enlarged charge almost doper the pressure and do not know if anything is wrong.

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Pictionary

WORD DEFINITON EXAPLE IMAGEInternal Customer

An employee who receives well or service produced.

Improve service.

External Customer

A party who uses or is directly affected by a company’s products.

It should be improving service KFC.

Word of mouth Is the passing of information from person to person by oral communication.

I love the service for Pizza Hut. You need go to eat hear.

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Reliability The ability of an apparatus, machine, or system to consistently perform its intended.

Must improve quality.

E-Commerce Business conducted through the use of computers, telephones, credit cards and electronic appliances.

Now I can buy online what I need.

Durability Assurance or probability that equipment, machine, or material will have a relatively.

It's amazing the durability of this product.

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Advertising The activity or profession of producing information for promoting the sale of commercial products or service.

Advertising of this business is amazing.

Quality A measure of excellence or a state of being free form defects.

Apple improve their shortcomings by 100%.

Customer Service

All interactions between a customer and a product provider at the time of sale, and thereafter.

It is the best service I could find.

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Good will Assumed value of the attractive force that generates sales revenue in a business.

Apple is in very good order your store.

Globalization The worldwide movement toward economic, financial, trade, and communications integration.

Pizza restaurants are located throughout the world.

Improvement Analysis

Is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results.

Please fill this form to know that improving our service.

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Extra information

This class is very good and I really like because learn new things, things we never thought we nearly and give us a better criterion to evaluate companies form a Cadre and know that the quality of a service.

I like everything you have taught us and increasingly improved my learning.

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