improve change management communication

[email protected] 01733 865026 chrysalis-consulting.co.uk Chrysalis Consulting Ltd 26 Priestgate Peterborough PE1 1WG Improve Change Management Communication Top10Tips Chrysalis Consulting Believing that your team will implement change without fully understanding the objectives or the reasons for the change will lead to failure. Here are 10 tips to effectively communicate with your people during change to give your change programme the best chance of success: Effective communication is key to any change management project. 1 Step up, in front of your people, to tell your story. Don’t use impersonal means of communication in the first place, like e-mail, to communicate your project. 2 Communication should be proactive. If the rumour mill is already in action, the company has waited too long to communicate. 4 Provide answers to questions only if you know the answer. It’s much better to say you don’t know, and that you will try to find out. But remember to go back with an answer. 3 Recognise that true communication is a ‘conversation’. It is two-way and real discussion must occur. It cannot be just a presentation. 5 Build a story about what you believe, and what inspired the change decision. Tell everyone exactly how you came to the idea of the change. 6 People’s emotions are where the momentum for real transformation ultimately lies. Stories make people think much more and they also stick better in memory. 8 Use strong visual aids to support your story like pictures and video, if possible. Words simply make people read your slides instead of listening to you. 7 The importance of the words you use is vital to ensure buy-in and understanding of what you are seeking to achieve. 9 Communicate the change consistently, frequently, and through multiple channels. These include: speaking, writing, video, training, focus groups, bulletin boards, social media and more. 10 Hold interactive workshops and forums for all levels of the company to explore changes together in same sessions. Provide opportunities for networking. Long Distance Communication Proactive Provide Answers Conversation Build a Story Storytelling Visual Aids Words Multiple Platforms or Methods Interactive Workshops and Forums

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Page 1: Improve change management communication

[email protected] 865026chrysalis-consulting.co.uk

Chrysalis Consulting Ltd26 PriestgatePeterboroughPE1 1WG

Improve ChangeManagementCommunication

Top10TipsChrysalis Consulting

Believing that your team will implement change without fullyunderstanding the objectives or the reasons for the change will lead to failure.

Here are 10 tips to effectively communicate with your people during change to give your change programme the best chance of success:

Effectivecommunication

is key to any change

managementproject.

1Step up, in front of your people, to tell your story. Don’t use impersonal means of communication in the first place, like e-mail, to communicate your project. 2

Communication should beproactive. If the rumour mill is already in action, the company has waited too long to communicate.

4Provide answers to questions only if you know the answer. It’s much better to say you don’t know, and that you will try to find out. But remember to go back with an answer. 3

Recognise that truecommunication is a ‘conversation’. It is two-way and real discussion must occur. It cannot be justa presentation.

5Build a story about what you believe, and what inspired the change decision. Tell everyone exactly how you came to the idea of the change. 6

People’s emotions are where the momentum for real transformation ultimately lies. Stories makepeople think much more and they also stick better in memory.

8Use strong visual aids to support your story like pictures and video, if possible. Words simply make people read your slides instead of listening to you. 7

The importance of thewords you use is vital toensure buy-in and understanding of what you are seekingto achieve.

9Communicate the change consistently, frequently, and through multiple channels. These include: speaking, writing, video, training, focus groups, bulletin boards, social media and more. 10

Hold interactive workshops and forums for all levels of thecompany to explore changes together in same sessions. Provide opportunities for networking.

Long Distance Communication Proactive

Provide Answers Conversation

Build a Story Storytelling

Visual Aids Words

Multiple Platforms or Methods

Interactive Workshops and Forums

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