improve employee engagement generic

Reducing Absenteeism byImproving Employee

Engagement

Steve MitchinsonManaging PartnerTeamRed Solutions

July 2010

Leadership Strategy Results

Culture : Why it is important

There is volume of research showing strong

correlation between absenteeism and staff

engagement.

There is volume of research showing strong

correlation between staff engagement and

profitability.

So just how do you build and maintain a positive

workplace culture and deliver improved employee

effectiveness?

What are others doing?


Culture : Why it is important

Gallup 38% higher customer satisfaction scores22% higher productivity, and27% higher profits!

Families and Work InstituteEarnings & Benefits have only a 2% impact on Job SatisfactionJob Quality and Workplace Support have a combined 70% impact.

Watson Wyatt maintaining a positive reputationbeing appreciatedbelieving that the work is importanthaving interesting assignments.

Towers Perrin –an environment of stimulation, contribution, recognition (monetary and otherwise)development, learning and support (from day-to-day management and senior leadership)

The Society of Human Resource Management - "How can we keep talent from jumping to our competitors?“


What do employees think they can affect.....

Wisdom of Spencer

Employees leave their managers, not their employers

So how can youyou improve your ROI - your Return on Interactions


Whole Brain Communication Styles

Improving ROI on interactions

•What is it worth to reduce absences and turnover in your Enterprise

•How do I avoid the “on the job retirees” - people don't show up for work even when they do

•How do I make my Enterprise the place where people want to be?

•How do I interpret, and manage absenteeism, sick leave and separations?

•How do I control absenteeism through positive incentives?

•How do I develop and actionable strategy (what to do) and a tactical (how-to -do -it) work plan to reduce absenteeism employee turnover

How do you track results and make corrections when deviations between expected and actual results occur?

Questions we might want to ask....


What does it mean to be “engaged”

• A heightened emotional and intellectual connection an employee has for

his/her job, organisation, manager or co-workers that, in turn, influences

him/her to apply additional discretionary effort to his/her work.

In a nutshell…Engaged people like Engaged people like

coming to work,coming to work,and are inspired to and are inspired to

do their bestdo their best!


Drivers of Employee Engagement

Trust & IntegrityPersonal

relationship with Manager

Co-workers / Team members

Employee Development

Career GrowthOpportunities

The Type of work Pride in the BrandDirect links between

Individual & CompanyPerformance

There are many things we can do to create an engaged workforce…











The Culture











Corporate & Social Responsibility


Corporate & social Responsibility

Employees cite corporate responsibility issues as one of their key criteria when choosing an employer - an organisation’s ability to retain employees may depend on its ability to meet individual work requirements and align business practices with employees’ values

•84 per cent of employees want to work in an environmentally-friendly

office.

•90 per cent of women and 78 per cent of men said their employer should

have the environment at the top of mind.

•81 per cent of 18-24 year-olds wanted to work in a ‘green’ office, as did 86

per cent of 35-49 year-olds.Source:USING ICT TO DRIVE YOUR SUSTAINABILITY STRATEGY, Telstra 2009


Top 20 Tips to Retain EmployeesB

•A clear attendance policy•A clear attendance policy•No show, call in policies •Return to work interviews•Make attendance a KPI•Flexible scheduling •Incentive programmes tied to attendance•Tie promotions to attendance•Is your attendance policy too strict e.g. Lates...•Engagement surveys•Identify your worst days•Introduce well being program •Train the leadership group •Communicate regularly & effectively•Empower staff and provide a sense of accountability •Include team games & incentives•Share the statistics •Ensure Information systems are not outdated•Develop proper training and development plans•Regular Feedback•Get involved


Top Tips To Attract, Retain and Motivate EmployeesBy Don Grimme, Co-founder GHR Training Solutions

1. Pay employees well1. Pay employees well

2. Respect

3. Praise accomplishments...and attempts

4. Communication

5. Recognition

6. Involvement

7. Listen

8. Share Information

9. Celebrate

10.Create Opportunity


mailto:[email protected]


Disengagement Purposefulness

Procrastination Distraction

FF

OO

CC

UU

SS

ENERGYENERGY

High

Low

Low High

Employee Engagement Quadrant


DisengagementDisengagement PurposefulnessPurposefulness

ProcrastinationProcrastination DistractionDistraction

FF

OO

CC

UU

SS

ENERGYENERGY

High

Low

Low High

Employee Engagement Challenge


Possible Approaches

OrganisationalOrganisationalInterventionsInterventions

CommunicationsCommunicationsInterventionsInterventions

ManagerialManagerialInterventionsInterventions

• Keep promises & follow through - Walk the Talk• Open and honest• Tell it like it is – even when bad news or a difficult

topic – balance +ve & -ve• (Visibly) Rewarding the right people for the right

reasons

• Building one on one relationships and trust• Demonstrate how individuals contribute to

organisational goals (strategic communications)• Employee Surveys• Consistent, regular face to face communication• Timely and honest responses to what is heard from

employees – “Captain Rumour”

OrganisationalOrganisationalInterventionsInterventions

CommunicationsCommunicationsInterventionsInterventions

ManagerialManagerialInterventionsInterventions

• Empowerment - Flatten managerial and decision-making hierarchies.

• Increase autonomy and decision-making authority. • Using cross-functional teams• Structured development and Effective career

mapping

• Keep promises & follow through - Walk the Talk• Open and honest• Tell it like it is – even when bad news or a difficult

topic – balance +ve & -ve• (Visibly) Rewarding the right people for the right

reasons

• Building one on one relationships and trust• Demonstrate how individuals contribute to

organisational goals (strategic communications)• Employee Surveys• Consistent, regular face to face communication• Timely and honest responses to what is heard from

employees – “Captain Rumour”


The benefits of engagement

•Increased staff satisfaction

•Reduced your operating costs

•Lower staff acquisition costs

•Improved Customer Satisfaction

•Increased customer profitability and repeat purchasing.

•Reduced staff attrition costs


Reducing Absenteeism-Improving Employee Engagement

Steve MitchinsonManaging PartnerTeamRed Solutionswww.teamredsolutions.com.austeve@teamredsolutions.com.au

July 2010


http://www.teamredsolutions.com.au/


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