Post Title: Improvement Officer, Housing & Property Management Reports to: Transformation Programme Manager, East Lothian Council Grade: ISA 31 – 34, £28,063 - £30,536 Location: East Lothian Council, John Muir House, Brewery Park, Haddington. Some travel will

also be required to other sites. Duration: Fixed Term 12 Months Part 1 – Job Role

Purpose: This post holder will undertake a lean review of core Housing and Property Management processes and their interactions with the Housing IT system, to identify improvements, opportunities for digitisation and efficiencies and support the Council in deciding whether the existing system is fit for purpose or if there a business case for procuring a replacement system/systems.

Scope: High level objectives include:

• Reviewing existing core processes in Housing and associated functions to ensure they are delivering what matters to customers, designing out any system-specific steps and quantifying the resources required to deliver the process

• Confirming which Housing and associated functions/processes do, could and should offer customers the opportunity for digital interaction

• Identifying the range of services and systems the existing IT system is connected to, what the relationship is, and for systems are we paying maintenance, how much and would the system still be required if the IT system was replaced

• Research into the housing systems, processes and digital accessibility provided in other Scottish Councils

• Developing a business case to enable the Council to make a decision on procuring a replacement system/systems

• The post holder will be required to follow the Council’s governance framework Key tasks and accountabilities:

1. To capture as-is and to-be business and functional requirements for service

redesign/modelling.

2. To apply lean/lean six sigma principles throughout the project to ensure customer focus and efficiency underpin the work.

3. To undertake and support the use of customer journey and/or process mapping to capture as-

is and to-be business and functional requirements from the customer’s perspective. 4. To facilitate workshops and customer engagements to understand business need, benefits,

risks and costs.

5. To analyse business related data to support business case development and options appraisal and provide a sufficient level of evidence from which decisions can be made.

6. To analyse complex data (e.g. workforce, cost, demand and supply) in support of service

change and improvement, including using data to show meaningful improvements are being achieved.

7. To support the Council with benefits realisation, to support them to track the impact of

change activity on key outcomes and cost pressures. 8. To apply business service redesign techniques as appropriate in the development of future

service operating models. 9. To undertake market research on innovative practice and translate this into practical

opportunities, particularly where transformation and alternative service delivery models exist. 10. To present, report and communicate complex business issues with a range of key

stakeholders, including at an Executive level. 11. To effectively manage all required communication activities including marketing and

promotion, workshop and events planning and execution, and stakeholder engagement. 12. To participate in networking and contribute to learning and sharing of practice and

experience. 13. To strengthen and build local business analysis capacity in the local authority and support

learning and skills transfer. 14. To deliver the key tasks and accountabilities in a way that reflects the Council’s values, aims

and objectives. 15. To undertake other specified duties and responsibilities from time to time as required.

Part 2 – Person Specification

REQUIREMENTS (E = Essential; D = Desirable)

E

D

Education/Training/Qualifications

• Educated to degree level or equivalent relevant experience

• BCS Diploma in Business Analysis or equivalent

x

x

Skills

• Proven record of ability in demonstrating a range of consultancy skills, with particular emphasis on collaborative working

• Proven record of ability to adopt innovative and creative practice

• Excellent interpersonal, oral and written communication skills.

• Ability to build and preserve effective relationships with partners / stakeholders

• Ability to facilitate training sessions to both an internal and external audience

• Proven record of ability in demonstrating a range of business skills

x x x x x x

Knowledge

• Applied knowledge of business analysis tools and techniques

• Applied knowledge of service redesign and modelling

• Applied knowledge of requirements gathering, definition, business planning, data analysis, process analysis and change management.

• Applied knowledge of challenging assumptions and conventions

• Applied knowledge of using digital technologies to drive service improvement

• Applied knowledge of lean/lean six-sigma methodology

x

x

x

x

x

x

Previous Experience

• Experience in business analysis

• Experience in designing and delivering business change

• Experience of working in Scottish public sector/local government

• Experience in social housing within a council or RSL

x

x

x

x

Other Requirements

• Full driving licence

x