improving business performance through flexible and agile employee resource utilisation
DESCRIPTION
In this session we’re looking at ways of enabling flexible resourcing in your organisation. I’d like to take you through a set of five approaches to bringing new levels of agility to managing employee utilisation…with the goal of improving business performance across the company. These approaches aren’t presented on an ‘either/or’ basis but are interlocking efficiencies that can help you optimize profitability through your people and motivate them to greater achievements once they start to see a direct and every stronger relationship between their efforts and the company's bottom line. Professional services companies can raise project standards by applying a number of principles of standardization. These principles are the same for any size of company, from the small and medium enterprise, up to the larger corporate. So, we’re looking at frameworks that can support better project performance which drives overall better business performance for every type of service delivery. Whatever field you work in this webinar will give you some ideas on how professional service delivery can benefit from failsafe systems that support the efforts of your fee earners and drive more profitable outcomes for your company. I’m sure you’ll already be using one or two of the techniques we’re talking about today.TRANSCRIPT
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
MASTER CLASS WEBINAR SERIES
Better Business Performance for Professional Services Organisations
Improving business performance through flexible and agile employee resource utilisation
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Reallocate Resources Flexibly
Creating a More Profitable Professional Services Organisation Maximise billable hours
Cross-allocate staff across projects
Drive client and staff satisfaction
Minimise bench time
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Agility is Key to Chargeable Utilisation
Re-align resources to maintain profitable project delivery Prepare for complexity and be ready to reallocate resource
as needed
Avoid wasted time – non-billable means unprofitable
Adopt the integrated view – keep resource capability at the forefront of project management decisions
Maintain momentum by maintaining service delivery focus
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Making Flexible Resourcing Possible
Know about all tasks on all projects
Save time and admin costs by centralising all data
Drive universal control, not micro management
Put your people to better use
Knowledge Visibility Control
Take Control of all Project Deliverables
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5 Ways to Improve Employee Utilisation
Utilisation
Income
Profit
Deliver Best. Better. Plan around existing commitments
and previous experience
Monitor employee utilisation and project costs
Keep the whole team updated on project progress
Take an organisation-wide view to redeploying staff
Drive employee satisfaction
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Plan Around Existing Commitments
Detailed Knowledge Drives Perfect Plans Effective planning optimises
effective resource utilisation
Who’s needed where/when
Evaluate precedents
Ensure contingencies to avoid the domino effect
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Monitor Employee Utilisation and Project Costs
Great People Command a Premium People are the biggest cost
Time is the biggest variable
Time is money – optimise one to maximise the other
Avoid extra admin costs
Professional services automation(PSA) drives efficient project management
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Keep The Whole Team Updated On Project Progress
Share Responsibility Encourage participation – acknowledge
staff initiative
Drive an inclusive culture – ‘many hands make light work’
Facilitate better time usage – calendar updates offer real-time company progress insights
Use your people more – get a combined view on project progress
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Redeploy Staff
Leverage individual skills to drive up team performance Transfer skills and learning
Spread your strengths
Identify lines of least resistance and most reward
Drive holistic strategies
Never let your customers down
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Drive Employee Satisfaction
Drive an ‘A’ Team Philosophy• Job satisfaction drives motivation
• Motivation drives out boredom and frustration
• Frustration damages you chances of staff retention
• Staff retention builds happy teams
• Happy teams build great client relationships
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The Role of Technology
Empower the Business• Professional Services Automation
(PSA) improves:
– Visibility
– Insight
– Control
– Accuracy
• A cost-effective project management system saves money, improves efficiency and increases profitability
• Software supports your core skills
Visibility Insight
Control Accuracy
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Increasing Client Satisfaction, Increasing Profitability
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Summary – Holistic Resource Management
Flexible and Agile Employee Resource Utilisation Improves Business Performance Perfect balance of the what, where, how and when of
professional services delivery
Plan around existing commitments and previous experience
Monitor employee utilisation and project costs
Keep the whole team updated on project progress
Take an organisation-wide view to redeploying staff
Drive employee satisfaction
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting whitepapers, Webinars, PSO Insight blog and FREE trial of KeyedIn Projects
Visit: www.keyedinpso.com
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Take a Free 15 Day Trial Today• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and deployment effort
• Delivery is backed by impressive Service Level Agreements
• Interfaces with ERP, CRM or financial/accounting software
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Questions and Answers
Thank You
Email: [email protected]
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects