improving customer service within the supply chain
TRANSCRIPT
IMPROVING CUSTOMER VALUE WITHIN THE SUPPLY CHAIN
THE IMPACT OF CONTAINER TRACKING SYSTEMS
By Govardhan Rajayogam1st of October 2009
PRESENTATION OUTLINE The Industry Today
The Intent of Tracking Containers
Container Tracking Systems
How Container Tracking Improves the Industry
Focusing on Customer Value
Final Thoughts
Supply Chain Example
THE INDUSTRY TODAY
Trade has elevated in recent years Increased risk International trade largely dependant on
containers Competitive Chains
THE PURPOSE OF TRACKING CONTAINERS
Sharpen the visibility in the supply chain Improve availability of accurate real time
information Enhance security Facilitating the collaborative network Supporting the plans Reduces insurance costs Offering value to customers
CONTAINER TRACKING SYSTEMS
Influence of Technology EDI (Electronic Data Interchange) RFID (Radio Frequency Identification) GPS (Global Positioning System) GNSS (Global Navigation Satellites System) Wi-Fi (Wireless Fidelity)
HOW CONTAINER TRACKING IMPROVES THE INDUSTRY
Cuts costs Provides real time information Increased visibility & service reliability Improved Efficiencies Reduces unnecessary emissions to the
environment Better Inventory Management Refined security
TRACKING CONTAINERS FOCUSING ON CUSTOMER VALUE
Receiving the right products Better Communication Accessible data Reliable service
FINAL THOUGHTS
Improves the processes/ performance Good Relationships Efficient/ Effective Satisfaction
THANK YOUANY QUESTIONS ?