Improving Health & Healthcare Delivery in North Carolina

Presented by Lukasz Mazur, Ph.D.Industrial Extension Service North Carolina State University

OUR VISIONIES is the recognized leader and change agent for the sustainability and advancement of North Carolina industry.

OUR MISSIONThe Industrial Extension Service is a state-wide university-affiliated organization partnering with North Carolina industry to be a catalyst for the transfer of knowledge and technology in support of economic development.

The IES Vision and Mission…

Improving your quality systems with…

ISO certification and auditingLean and Six Sigma certification and

mentoringImproving performance with…

Implementing Lean SystemsEnvironmental Health and Safety programsEnergy ConservationDeveloping alternative fuel resources

Benchmarking against World-class The North Carolina Shingo Prize for Manufacturing Excellence

The North Carolina Award for Excellence (Baldridge criteria)

Regional networking opportunities

We help you through…

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What is the role of IES?

250 years of application experience in business and industryWe are the “coach” in the process – you are the process expertPartner with you to improve healthcare by becoming better coaches.

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Health, Healthcare Delivery and Well-Being

Organizing for Impact

CCMTR BRC BMIL CML CCTRP CCB CESR CIMS CQBSDGRC Ergonomics GSL T-PACC Nonwovens …

Healthcare Life Science Insurance CROsMedical Technology IT NCHICA NCBC

Researchers & Centers

Industry/Gov Liaison

EEED Services OTT SBTDC Incubator IES EDP NC-Commerce NC-EDCC Partnership WCED NC-Comm Colleges

BioSciences Food Nutrition PublicHealth BME Genomics BioInformatics ISE …

Educational Programs

Medical Treatment and Tools

Health Sciences

Healthy Living

Mitzi Montoya and Prema Arasu

Applied Research (Lean)

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10+ years in Hospitals

Network Learning and Knowledge Transfer

Network Learning and Knowledge Transfer

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Research QuestionsResearch Questions

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What are the patterns of individual change readiness associated with successful implementation?What are the patterns of individual learning associated with successful implementation?What leadership styles and behaviors are associated with successful implementation?What are the patterns of critical actions and decisions during the lean implementation process associated with successful implementation?What social network patterns for knowledge and behavior acquisition and diffusion are associated with successful implementation?What mechanisms for inter-organizational knowledge sharing may be associated with successful implementation?Finally, what behavioral theories for change implementation can we draw upon, and what new theories must be developed for successful implementation of a collaborative TPS-based model for continuous improvement in rural hospitals?

Work with StudentWork with Student

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Jackson, M., Johnson, J., Thompson, S., John, S., Lefteris, Ch., Mazur, L.M. “Reducing Discharge Time on Patient Floors”, Fifteenth Annual International Scientific Symposium on Improving the Quality and Value of Health Care, part of the Annual Institute of Healthcare Improvement Conference, Orlando, FL, 2009. Gebicki, M., Raghunandan, A., Kizhakethil, G.T., Lawing, B., Godwin, W., Smith, M-L., Carter, J., Lefteris, Ch., Mazur, L.M. “Inventory Control for Supplies in Emergency Department”, Fifteenth Annual International Scientific Symposium on Improving the Quality and Value of Health Care, part of the Annual Institute of Healthcare Improvement Conference, Orlando, FL, 2009. Gebicki, M., and Lukasz M. Mazur, “Evaluation of Inventory Management Policies in Hospitals’ Medication Supply Chain”, Fifteenth Annual International Scientific Symposium on Improving the Quality and Value of Health Care, part of the Annual Institute of Healthcare Improvement Conference, Orlando, FL, 2009. Roszell, S., Jackson, M., Taylor, K., Xu, J., and Mazur, L.M. “Reducing Standard Work to Increase Nursing Care Time in a Clinic Setting”, Fifteenth Annual International Scientific Symposium on Improving the Quality and Value of Health Care, part of the Annual Institute of Healthcare Improvement Conference, Orlando, FL, 2009 (also accepted for presentation at Quality Expo University of North Carolina Healthcare System, October 20, 2009; Aspiring Nurse Leaders’ Week, University of North Carolina Healthcare System, November 9-13, 2009; Southern Nurse Research Society, Dallas, Texas, 2010).