improving information sharing and management
TRANSCRIPT
Improving Information Sharing and Management
(IISaM)
Data Protection Officers Conference3 March 2010
Christine Goodfellow
DirectorImproving Information Sharing and Management Programme
The issue we are trying to address
At some point before their 18th birthday, as many as 50% of
our children and young people could need additional
help
At any one time, 3-4 million children and young people in
England will need to access additional services over and above the core health and
education services
So, where does IISaM fit in?
Around 2.7 million people supporting children who need to provide the solution
Why IISaM?Be healthy
Stay safe Enjoy and achieve
Make a positive contributionAchieve economic well-being
…because they have the tools that enable them to do this
Because practitioners are working together and intervening earlier…
So, how does IISaM help?
Information Sharing Making sure practitioners understand the need, and have the confidence, to share information appropriately
ContactPoint An online directory providing a quick way for practitioners to find out who else is working with the same child
National eCAF A secure IT system for storing and accessing information captured through a CAF (Common Assessment Framework)
Integrated Children’s System (ICS)
A framework for social workers working with children in need and their families
Client Caseload Information System (CCIS)
A system for Connexions advisors to record information about young people aged 13-19
Information Sharing
Information Sharing Making sure practitioners understand the need, and have the confidence, to share information appropriately
ContactPoint An online directory providing a quick way for practitioners to find out who else is working with the same child
National eCAFA secure IT system for storing and accessing information captured through a CAF (Common Assessment Framework)
Integrated Children’s System (ICS)
A framework for social workers working with children in need and their families
Client Caseload Information System (CCIS)
A system for Connexions advisors to record information about young people aged 13-19
Despite considerable progress in interagency working there remain significant problems in the day-to-day reality of working across organisational boundaries and cultures, sharing information to protect children and a lack of feedback when professionals raise concerns about a child
Joint working between children’s social workers, youth workers, schools, early years, police and health too often depends on the commitment of individual staff and sometimes this happens despite, rather than because of, the organisational arrangements
This must be addressed by senior management in every service.
The Protection of Children in England: A Progress Report, The Lord Laming
(Crown Copyright 2009)
Plus posters containing key messages from the guidance, an updated set of training materials and a set of ‘How To…’ guides.
Information sharing guidance: products
Information Sharing Core presentation Mar 2009
Formal endorsements
ContactPoint
Information Sharing Making sure practitioners understand the need, and have the confidence, to share information appropriately
ContactPoint An online directory providing a quick way for practitioners to find out who else is working with the same child
National eCAF A secure IT system for storing and accessing information captured through a CAF (Common Assessment Framework)
Integrated Children’s System (ICS)
A framework for social workers working with children in need and their families
Client Caseload Information System (CCIS)
A system for Connexions advisors to record information about young people aged 13-19
Barnardo’s has been supportive of ContactPoint from the outset because we believe that this initiative has the potential to provide a quick and easy way for professionals to find out who else is working with a child, making it easier for us to spot more children of particular vulnerability. The testing of the scheme in the North West, of which Barnardo’s has been a part, has been encouraging and I welcome the announcement that the system will now be rolled out across England.
Martin Narey, Barnardo’s
What is ContactPoint? Response to recommendation from Lord Laming’s review into the
death of Victoria Climbié
The quick way to find out who else is working with the same child
A tool to save time for practitioners to spend more time supporting children
An online tool for people who work with children who need it to do their job
Holds basic contact information for all children in England
A national system to make sure no children slip through the net
Supports aim to improve the health, safety and well being of all children
Information held
Youth workerContact details
Social workerContact details
SENCO Contact details
BASICDEMOGRAPHICS
ADDITIONALINVOLVEMENT
examples
CAF Indicator
Sensitive serviceContact details
Lead professionalContact details
Uni
que
iden
tifie
r
INDICATORS
GP practiceContact details
Educ/schoolContact details
UNIVERSALSERVICES
Health visitorContact details
School NurseContact details
ContactPoint will not hold case data or assessment information
Child’s name
Gender
Date of birth
Address
Parent(s)/carer(s)Contact details
NP
DWP
DCSF
GRO
NATIONAL
NHS
D A
T A
S U
P P
L Y
No
IT
Acc
essP R
A C
T I T
I O
N E
R A
C
C E
S S
Web
A
cces
sM
odifi
ed
CM
S
ContactPoint
Data matching
Acc
ess
Con
trol
s
Support services (national and local)
SECURITY
LOCAL
D A T A S U P P L Y
NP
Med
iate
d A
cces
s
Population, management and access
152 ‘accountable’ LAs
Fostering a culture of securityIn the programme
Accurate identification, management and treatment of security risks Understanding that security is often not about technology High visibility across design, implementation and operations Adopting prescribed methodology and building it into programme process Ensuring that ownership for security rests with all work-streams Understanding the concepts of security so that clear and simple policy can be acted upon – e.g. no
memory sticks!
In the user community
Mandatory structured training (Including Data Protection and Computer Misuse legislation) User Security Operating Procedures User agreement to be signed by all users Robust identity and background checks (eCRB) Clear accountability for Local Authorities and National Partners Incident response procedures Investigation of any inappropriate activity
Layered approach to security
Strong front door -Access from accredited
networks only
Internet
Govt networks
Doublefirewalls
Two-factorauthentication
Childdata
OGD data
Encryptedtransfer
Encryptedtransfer
Protectedbackup store
Robust andexhaustive
audit
?Searchlimits
UserChecks
Securesite
eCRBID
Strong front door -Access from accredited
networks only
Internet
Govt networks
Doublefirewalls
Two-factorauthentication
Childdata
OGD data
Encryptedtransfer
Encryptedtransfer
Protectedbackup store
Robust andexhaustive
audit
?Searchlimits
UserChecks
Securesite
eCRBID
1. Data stored in a highly
secure data centre
2. All data transfers encrypted and
protected in transit
4. Audit of all access to child
data
3. Filters prevent large amounts of data leaving the
system
5. All users verified through
two-factor authentication
6. Access over secure government
networks where possible
7. Access from internet limited to accredited organisations
8. All users identity
checked and eCRB checked
9. Users trained in security and sign acceptable
use policy
Ensuring appropriate data handling
Compliance with HMG standards & policies for Information Assurance Clear guidance, backed up by Regulations Purpose of use captured for every access Detailed audits conducted by Local Authorities and National Partners Audit process overseen by Central Service Management team Spot Checks to ensure processes are effectively implemented Reviews of technical, procedural, physical and personnel security controls
Data sharing standards Minimum data required from both local and national sources (no case data) Separation of identifiers by domain (health, benefits, education) Separate reporting database, anonymised reports except where absolutely
necessary to identify children
2009 2010Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan
Early Adopter Phase
Early Adopter Managed User Rollout (800 practitioners)
A steady and incremental approach
Other LA and National Partnermanagement teams trained
National Rollout
LessonsLearned Report
Early Adopters management teams trained
Shielding training for all LAs
What the users say ContactPoint is already proving to be an important tool to help ensure that children and young people get the support they need in a timely, joined-up way. In each case where I have used it, I have been able to quickly get in touch with the right people. More importantly, the children received the support they required.
A child came into A&E recently. He lied about his address and phone number as he had run away from home. I went onto ContactPoint and was able to find his correct contact details, enabling us toquickly contact his social worker and let them know he was safe.
Education Welfare Officer
Staff Nurse, A&E Department
Every single practitioner I’ve methas said ContactPoint is somethingwe need.
ContactPoint Manager
ContactPoint has helped our Personal Advisers tomake the right links before starting to work with pupils, thus ensuring we set appropriate prioritiesand put the right level of support in place. It willdefinitely improve joint working practice andtherefore ensure better outcomes for our clients.
Operations Manager,Connexions
Moving forward
EA Phase: important learning, must build on this DCSF continue to work closely with delivery partners Lots still to do. A key focus on:
Local data loading, Ongoing engagement with key sectors to facilitate their participation
– For example, health, education, youth justice and early years) Revise and update guidance and tools
– looking to simplify and consolidate, wherever possible Update regulations: new regs planned to be in force by Spring 2010
Analysis indicates perhaps 390,000 users over time, but for LAs and National Partners to determine
National eCAF
Information Sharing Making sure practitioners understand the need, and have the confidence, to share information appropriately
ContactPoint An online directory providing a quick way for practitioners to find out who else is working with the same child
National eCAF A secure IT system for storing and accessing information captured through a CAF (Common Assessment Framework)
Integrated Children’s System (ICS)
A framework for social workers working with children in need and their families
Client Caseload Information System (CCIS)
A system for Connexions advisors to record information about young people aged 13-19
What is CAF? A tool to help practitioners organise services around children and
young people, so services meet their needs better Helps identify additional needs early, so needs do not become more
complex or severe later on Currently paper-based, or stored on local eCAF systems
A secure national IT system for storing and accessing information captured through a CAF
Available to all local authority areas – operating across borders and agencies, improving service experience and continuity of care for children, young people and families who move locations or use multiple services in different areas
So, what will National eCAF be?
Benefits
Supports early identification of needs before problems escalate
Faster, more effective service provision: builds a holistic picture of a child/young person’s needs
Reduces repetition for children/families and supports better practitioner time management: practitioners build on existing information rather than start from scratch
Promotes a shared, common language amongst practitioners
Enables more appropriate referrals to specialist services
CAFCAF
e-enablement of CAFe-enablement of CAF
National eCAFNational eCAF
Access to shared information: quicker and easier access to the most up-to-date CAF information and the progress of actions and service provision
Smoothes process of bringing practitioners into a team around the child
Management information: provides MI for local management and service planning
Cross-border, multi-agency working: the system works across geographic and organisational boundaries
Standardisation: promotes a standard, best practice CAF process
Transparency and visibility: of the work of other LAs/agencies in supporting a child/young person
Improves service experience and continuity of care for children/families accessing services across different areas
Built-in consent process that is clear, consistent, transparent and mandatory
Secure, fast information sharing within the system (avoids email, post, fax, photocopying)
Reporting functionality: in-depth and extensive MI capability
DCSF covers costs of design, build, hosting, software licences, IT support, business support and Level 1 training
National eCAF timeline & implementation
System build and test
Implementation
National eCAF available to P1 EAs Q1 2010
Q1 2010Phase 1 Early
Adopters
Q1 2011National rollout
Q3 2010Phase 2 Early
Adopters15 LAs
Development of tools Testing of tools Use of tools
Lessons learned
Lessons learned
Phase 1 Early Adopters:
Cambridgeshire, Northamptonshire, Walsall, Birmingham, Barnardo’s and Kids
2010 2011
ContactPointThe quick way to find out who else is working with the same child
National eCAFA secure IT system for storing and
accessing information captured through a CAF. Consent based
Social care involvementsand contactdetails
Search
All children in England
Children with additional needs
Local ICS systemsA framework for social
workers working with children in need and their families
Children in need
Team around the child
Supporting information sharing
Existence of CAF
CAF owner
Lead Professional
Search
Data
Data
Overcoming obstacles
