improving management effectiveness hr chally employee selection tool
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Improving Improving Management Management EffectivenessEffectiveness
HR Chally HR Chally Employee Employee
selection toolselection tool
In a recent survey of over 500 top private and publicly held companies, the following were confirmed as the biggest talent management challenges: Acquiring key talent Retaining key talent Increasing workforce productivity Succession planning Building leadership capability Driving behavioral change in the organization
Haworth has selected HR Chally and their representative Advantage Performance Group to assist in our sales and leadership selection process.
The Chally assessment tools used by Haworth have been customized for our dealer network and are now being offered to assist you in the selection of key dealer roles.
Preferred Dealers who choose to use Chally’s assessment process will receive four assessments annually under Haworth’s dealer program.
Overview of Chally and the assessment
Effectively using the assessment for selection Understanding the Dealer Profiles
Review Sample Reports
Understanding the Results
Founded in 1973 through a grant from the U.S. Justice Department
In-depth assessment and performance data on over 300,000 effective performers
In excess of 200 studies conducted to create a database of 156 validated work performance skills
A predictive solution for management, sales, technical, customer care, and administrative positions
Today Chally serves clients from small to large to global with client results representing… Up to 30% reduction in turnover Up to 35% increase in employee productivity 85%+ accuracy in identifying effective performers
Assessment items were written to avoid face-validity in order to minimize one’s ability to contrive or manipulate results
Accuracy of the measures was insured by the rigor of the statistical process to develop them rather than item content
Research has shown that results remain consistent over time if assessment-taking approach or mindset is held constant
288 question assessment in each profile role Available in 13 languages, questions modified for cultural differences Does not have to be taken in a controlled environment Takes 45-60 minutes to complete (not timed) True/False and multiple choice questions
4 sections Self-Descriptive Index Motivational Analysis Profile Sales Orientation Mental Abilities Test (additional 36 questions only included when
assessing against a management level profile)
An Effective Selection System Should Include…
A select group of skills that statistically differentiates top and bottom performers for a specific position
The Chally assessment compares an individual against one of Chally’s validated profiles (or a customized profile created for a client) and measures whether the individual is predicted to be successful in a specific role based on their scores on job skills that research has shown are critical for success in that role
It’s not about finding “superstars,” it’s about NOT hiring “mismatches”
Follow-up research on major Chally assessment users finds that:85-90% of candidates “Recommended”
perform well75-80% of candidates “Not Recommended” do
not succeed on the job
How does Chally know that the skills within a profile are predictive?
Dealer Principal
Sales Management
New Business Developer
Account Manager
Controller
Available ProfilesAvailable Profiles
Project Approach Profit Conscious in a Management Role Takes Initiative in a Business Unit Develops Technical Competence Takes Responsibility For Results as an Entrepreneurial
Manager Ability to Learn the Business Directs and Controls Others in a Business Unit Practical Intelligence Analytical Ability
Dealer Principal-Assessment Dealer Principal-Assessment SkillsSkills
Teaching in a Structured Setting Makes Joint Calls Directs and Controls Others in a Business Unit Profit Conscious in a Management Role Takes Initiative in a Business Unit Makes Formal Presentations Focused on Quantitative Results Practical Intelligence Analytical Ability
Sales Management-Assessment SkillsSales Management-Assessment Skills
Individual Competency (Skill) Scores 50% or higher = Strength40-49% = Coachable or DevelopmentalBelow 40% = Not natural, requires a “work around”
Capacity versus Capability
Capacity = the potential as measured by the predictive skill score
Individual Skills Scoring Individual Skills Scoring MeasuresMeasures
Bottom-Line Recommendation Recommended
Average of skills is above 50%
Recommended with Concerns Average of skills is 50% to 65% with one or more scores
under 30%
Not Recommended Average of skills is less than 50%
Recommendation OverviewRecommendation Overview
Sample Sales Manager Sample Sales Manager Assessment ReportAssessment Report
Bottom-Line Recommendation Recommended Recommended if concerns
addressed can be resolved Not recommended
Describes the candidate’s candor in
responding to questions
The Position Job Skills
Sample Manager Assessment Report
Definition of skill and graphic rating of level
of competence
Prediction of typical on-the-job behaviors
and limitations
Practical coaching tips for training and
development
Sample Manager Assessment Report
Motivation or habit that is very evident in the candidate (+70% or
-30%) compared to other successfully employed
individuals
Suggestions for a manager to best
focus and motivate the candidate
Sample Manager Assessment Report
Because the assessment is only one part of your selection decision, it is not recommended that results be shared with candidates
Common mistakes: Manager mentions that the candidate “failed that test” Candidate is told they weren’t recommended without
providing any context Candidate given a copy of the report with no explanation
of results!
Chally recommends that results be shared with new hires as part of their on-boarding and development process
The typical successful person has some very strong features and, therefore, by necessity, will have some equal and opposite weak features.
The information gained can be used to highlight areas where coaching and training can help the individual be more successful.
Dealers interested in using the Chally assessment process should contact Jamie Reed. Email her at [email protected] and provide the following information:
Upon receiving your user ID and password you will be receive instructions on how to order assessments online.
For ordering assistance, contact Jamie Reed at 1-800-254-5995.
Your Name Company Name Your Title Company Address Email Address Telephone Number
Sample Reports and Profiles Sample Reports and Profiles available on the Dealer Best available on the Dealer Best Practice Website via dNet.Practice Website via dNet.
dNet/Dealer Management & Marketing/Best dNet/Dealer Management & Marketing/Best PracticesPractices
Contact Contact [email protected] for Scoring Review
Questions?Questions?