improving performance through knowledge management and collaboration
DESCRIPTION
Presentation given at Performance Support Symposium; using knowledge management, social learning and collaboration for improving individual and organizational performanceTRANSCRIPT
Accelerating Performance Support through Collaboration
and Knowledge Management
Andrew Muras
817.481.2997
1
Sept 2013
BAE SYSTEMS, INC.
September 2013
Andrew Muras: Accelerating Performance Support Through Collaboration and KM 3
What’s
your
plan?
Social Learning
Collaboration
Knowledge
Management
Web 2.0+
13 September, 2013/Unclassified 4
The World of Work is Changing
Andrew Muras: Accelerating Performance Support Through Collaboration and KM
Quick Exercise
5
Re-thinking Collaboration
Improved communication & collaboration through social technologies could
raise the productivity of interaction workers by 20-25%
Andrew Muras: Accelerating Performance Support Through Collaboration and KM 7
S&P 500 Market Value
Intangible Assets
1975
17%
2009
81%
Soure: Ocean Tomo
Andrew Muras: Accelerating Performance Support Through Collaboration and KM
Business Learning Problems
Andrew Muras: Accelerating Performance Support Through Collaboration and KM 9
Transforming our Learning Focus
Experiential
Learning Social
Learning Formal
Learning
3 Es: Experience : Exposure : Education
10% 20% 70%
90%
Learn & Develop
Through
Experience
Learn & Develop
Through
Others
Learn & Develop
Through
Structured Courses
& Programs
= Experiential & Social
Learning & Development
Jennings
70-20-10 Forum
Previous
Focus
Andrew Muras: Accelerating Performance Support Through Collaboration and KM 10
Our Services Framework
Jane Hart
C4LPT
Andrew Muras: Accelerating Performance Support Through Collaboration and KM 11
What to do &
What not to do
Andrew Muras: Accelerating Performance Support Through Collaboration and KM
Learning at the Speed of Business
12
13
Working Out Loud “What do I know that others need to know?”
September 2013
Andrew Muras: Accelerating Performance Support Through Collaboration and KM
Quick Exercise
14
Andrew Muras: Accelerating Performance Support Through Collaboration and KM
Potential for Knowledge Loss
25-34 35-44 45-54 55-64 65+
Recruiting
New Hire Training
OnBoarding
Success Planning
ID of Key Leaders
Mgmt & Leadership
Development
Critical Talent Mgmt
Capturing & Sharing
Knowledge
Mentoring
Bersin & Associates
Workforce Demographics
15
Andrew Muras: Accelerating Performance Support Through Collaboration and KM 16
A Simple Process for Knowledge
Transfer
Average Cost Savings per KC Team = $167K
17
Communities The ‘Killer App’
September 2013
Andrew Muras: Accelerating Performance Support Through Collaboration and KM
Social Network Analysis
18
Org Chart
Real life!
HR COE network
Use for:
Communication networks
Succession planning
Human capital assessment
Human capital development
19
My LinkedIn Network InMaps
20
Expertise Location LinkedIn knows more than you
APQC,2013
September 2013
21
Our Strategy
Year 1
Pilots and Quick Wins
Year 2
Expansion Efforts
Year 3
Culture of Collaboration
22
September 2013
10 At Bats to Prove Yourself