improving public-sector productivity apo’s perspective
DESCRIPTION
Improving Public-Sector Productivity APO’s Perspective. M. D. Bhattarai Director, Research and Planning Department Asian Productivity Organization. X. =. Labor Productivity. Labor Utilization Rate. Total GDP Total Population. GDP Per Capita =. X. =. Total GDP Working Population. - PowerPoint PPT PresentationTRANSCRIPT
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Improving Public-Sector Productivity
APO’s Perspective
M. D. BhattaraiDirector, Research and Planning Department
Asian Productivity Organization
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GDP Per Capita= Total GDP
Total Population
Total GDP Working Population
Working PopulationTotal Population
X=
Labor Utilization RateXLabor Productivity=
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Labor Utilization Rates in Asia
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Labor Productivity in Asia Compared to US
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Contribution to GDP by sector in APO member countries
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-The knowledge base, experience, and quality level of service providers
-Diverse customers
-Involvement of customers in the process
Challenges in enhancing productivity in the service sector
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1 .Contribution to GDP
2 .Quality Services to Citizens
3 .Majority of APO Stakeholders
Importance of Public Sector Productivity: APO Perspective
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1 .Policy, Governance, & Leadership
2 .System and Process
3 .Productivity Tools and Techniques
APO’s Focus on Public Sector Productivity
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House of Quality for Public Sector
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APO KM DEFINITIONKM is an integrated approach of creating, sharing and applying
knowledge to enhance organizational productivity, profitability and growth.
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Cre
ateS
hare
Apply Identify
Store
OOUTCOMESUTCOMES
KNOWLEDGE KNOWLEDGE PPROCESSROCESS
AACCELERATORSCCELERATORS
People Processes
Leadership Technology
Quality
Profitability
ProductivityGrowth
TeamCapability
Org
an
iza
tio
na
l C
ap
ab
ilit
y Ind
ivid
ua
lC
ap
ab
ility
Learn
ing Innovation
Learnin
gInnovation
Societal Capacity
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•Accelerators help to “accelerate” or propel and speed up the KM initiative in a public
organization .
•Four accelerators in the APO framework for public sector:
•Leadership•People •Processes •Technology
AACCELERATORSCCELERATORS
People Processes
Leadership Technology
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•Refers to the knowledge development and conversion
processes
•Five stages in the knowledge process (ICSSA Model):
•Identify•Create•Store•Share•Apply
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•Expected outcomes :•Individual Capability•Team Capability •Organizational Capability •Societal Capacity
•Leading to :•Productivity •Quality products and services•Citizens’ satisfaction•Growth
14
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Deploy
Discover
Design
Develop
Knowledge needs and gaps
are identified
Pilot KM projects
identified and designed
Implementation of pilot projects
Organization-wide
implementation
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Productivity is a never-ending marathon .
The public sector very important in ensuring the well-being of nations and quality of life of their citizens
Productivity enhancement in the sector immediately frees scarce resources
Public-sector reform and improved productivity should be given top national priority .
Finally:
Thank you for your kind attention